Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
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9.6 92 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Cary Brook fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Hayes (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Cary Brook Reviews (92)

9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Cary Brook has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Cary Brook
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Review from K C (Daughter-in-law of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carybrook is a beautiful, friendly place. The staff are so kind to all of the residents. My father-in-law looked forward to his Tuesdays with them and it gave my mother-in-law some very much needed respite. We as a family can't thank them enough.
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Review from Tony G (Son of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently passed away following 9 and a half years at Cary Brook. During this entire period, the staff and management of Cary Brook have provided a consistently outstanding quality of care service. As my father's mental and physical condition deteriorated over the years, the unyielding compassion
and care went far beyond that which his residence might be expected to provide. The rooms, the catering, the provision of entertainment, security and comfort are all of the highest standard. Thank you all so much.
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Review from Carol W (Daughter of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been transformed since becoming a resident in Cary Brook. Upon entering she was frail and scared. She is now enjoying her life in Cary Brook thanks to the wonderful caring staff. They are all Angels.
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Review from Sandra D (Wife of Resident) published on 4 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kindness care and compassion given to my husband by such wonderful staff could not be better.
The consideration given to me is great. Nothing is too much trouble for them.
There is always a smile and kind word no matter how busy they are.
The food is varied and plentiful, and freshly cooked
on the premises.
The rooms are clean and fresh.
I really cannot say a bad word about Cary Brook.
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Review from M T (Daughter of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always excellent, professional, 'caring' care.
Visitors can call in at any time.
Carers seem to go the extra mile to make Cary Brook a home from home.
They provide exceptional end of life care as well - it makes the 'end' for the family somewhat less stressful.
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Review from Simon D (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 4 years of her life at Cary Brook. She suffered with Alzheimer's Dementia. She received professional, caring and kind care in all her time at Cary Brook.
The environment was clean and safe and we were extremely fortunate that mum was to spend the final years of her life in
such a friendly, safe and caring environment.
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Review from J F (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were always friendly and helpful. For 2 years my father was there. Activities were carried out with great enthusiasm. Food was generally enjoyed by my father.
'End of Life' care was carried out with great empathy.
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Review from Gail G (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after my mother for 3 and a half years with care and kindness.
She always felt secure.
Great activities.
Dies with dignity and surrounded by care and kindness from the staff.
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Review from Phillip I (Son of Resident) published on 21 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away peacefully under the excellent care of Cary Brook. During her short stay there we were always pleased to see how well she was looked after. Thank you.
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Review from Andrew H (Son-in-law of Resident) published on 11 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly recommend Cary Brook, especially for loved ones with dementia. The staff and management are really caring, helpful and professional. They always know how our loved one is doing, whenever we call. When we visit, they welcome us by name and it's never a problem, whatever time of day. The
atmosphere is almost always calm, never are there alarm bells ringing, as each staff member carries a cordless phone which responds to room calls etc.


The entertainment staff are more visible, but everyone displays a desire to help and treat all residents with tenderness. The food is good too, we had a good Christmas dinner with our loved one.

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Review from S M (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff team at Cary Brook are exceptional. I cannot fault the wonderful care they gave to my father. So grateful to all the staff and manager.
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Review from Barry W (Nephew of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the home very caring and all the staff were so friendly there was always a smile and 'would you like a cup of tea' and they treated my uncle with great respect, especially in his last few days so I personally would like to thank everyone concerned.
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Review from G D (Daughter of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Cary Brook just over 3 years. He is very settled and calm. During his time in the home he has been treated with respect, care and dignity. I have always been kept informed of his care needs. No hesitation in recommending the home.
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Review from K F (Wife of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very good in every way. If I have to go in a home then would like it to be this home.
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Review from Gerald B (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over 5 years my father received the most wonderful care, he was very happy at this home.
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Review from Annette W (Daughter of Resident) published on 24 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a week at Cary Brook whilst attending her granddaughter's wedding celebrations at a nearby venue. The preparation and advice given prior to our visit was very thorough and gave us confidence in the quality of management, standards of care and expertise at the home. From the moment my
mother arrived, they made her feel welcomed and valued. She showed no signs of anxiety when returning to the home and clearly enjoyed her stay. The quality of care was excellent and the staff showed compassion, humour and a real sense of empathy. The activities arranged were innovative and had clearly been developed by those who had a genuine interest in improving the quality of life of those in their care. A lovely member of the Cary Brook staff came to the wedding celebrations to ensure that there was real continuity of care. It was the perfect solution for us and enabled attending the wedding to be a stress-free, pleasure for my mother. I recommend Cary Brook unreservedly.
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Review from Linda T (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very comfortable in the home. She was always treated with the utmost respect. The home was always spotless and smelt clean. The most important aspect, however, was the excellent staff who were always caring and cheerful. The end of life care for my mother and her family was outstanding
and a much more personal and respectful ending than a hospital would have been.
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Review from Phillip B (Son of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cary Brook looked after my mother, who passed away in August, for over 5 years.
All the staff and management are outstanding, very professional, dedicated people.
The home itself is an immaculately clean, bright and very pleasant environment.
Entertainment and activities are very good and the
catering and cleaning staff are great.
At Cary Brook, they don't just care for the residents, they also care about them. There is a difference.
The carers knew my mother very well and the care she received was second to none. The doctors in the nearby surgery are also excellent.
Cary Brook knew what my mother liked and didn't like.
They always kept me informed (I was not local) and made sure that she could visit her husband in his care home.
My mother received friendship, kindness and shared laughter. Humour is a vital ingredient to being happy.
I doubt if I could have found a home that matched Cary Brook. They are the best and I thank them from the bottom of my heart.
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Review from C C (Niece of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful on arrival when we visited and kept us up to date regarding any issues regarding my aunt's state of health and wellbeing. Sometimes the staff were a bit overstretch but always cheerful. My aunt appeared to be well looked after and was generally tidy and clean. Her room was suitable
for her needs. She joined in activities and outings when she was fit enough to participate when she initially moved into Cary Brook.
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Review from R C (Son of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring environment. My mother particularly enjoyed the activities, especially music and dance. Although my mother had dementia. She was happy in her own world because of the care and stimulation offered by Cary Brook.
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 287 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cary Brook to verify any information. View our terms and conditions. Cary Brook has an Enhanced Service - more info.