Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
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9.6 92 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Cary Brook fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Hayes (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Cary Brook Reviews (92)

9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Cary Brook has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Cary Brook
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Total of 92, showing 41-60
Review from S F (Friend of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lady had an apartment in the same development where I had an apartment. We found that we had much in common and became close friends.
This lady was later diagnosed with dementia and a place was found for her at Cary Brook Care Home. She has been a resident for one year and I have visited her once
every two weeks, subject of course to the virus.
The staff at Cary Brook have been most helpful throughout in arranging these visits and attending to my requests, putting flowers in water and having lunch together.
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Review from Rose K (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my father is receiving from Cary Brook is excellent. The staff are kind, helpful and extremely courteous. When he was recently ill, they were very efficient in organising him to be seen and treated by the GP. They have also sorted without any fuss the oiling and syringing of his blocked ears.
I am also impressed by the measures of safeguarding the residents from the various nasty viruses that we are plagued with. I would definitely recommend Cray Brook to anyone looking for care for their loved one.
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Review from Marion S (Daughter of Resident) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appointments easy to make, PPE readily available. Staff friendly - tidy home, clean and fresh.
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Review from Claire G (Daughter of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to compounding and difficult circumstances, my husband and I could not make an appointment to see my father, who had been admitted to Cary Brook Care Home in September, after the unexpected death of my mother (his carer) in August. We literally had to turn up on the doorstep.
However, the manager
listened to our situation and then went to great lengths to permit a visit with my dad, who I have to say, after not being able to see him for the last two months (we live abroad), looked amazingly well. Clean, shaven, dressed smartly, and looking happy and contented, it was lovely to be able to spend time with him. Clearly, he was being well cared for, and the few staff we met were warm, kind and thoughtful; exactly the sort of people you would want caring for your loved ones when you are unable to.
We can return to our home abroad with some peace of mind.
Thank you Cary Brook.
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Review from Rachel J (Daughter of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who had dementia, was at Cary Brook Care Home for a little under a year until he passed away. I was amazed at the care he received. Such amazing staff. He settled very well. They knew exactly how to manage Dad’s dementia. To encouraging him to eat (he gained weight) to personal hygiene. I am
extremely grateful to each member of staff for their patience, care, knowledge and understanding of dementia and I know Dad would have been too. A fantastic care home who made me feel at ease knowing my dad was happy and content.
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Review from Derek T (Husband of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife went in to care here this year she has Alzheimer's I was dreading it but it went better than I could have wished for, she seems very happy and relaxed. I take her out a few times a week and going back is never a problem the staff are really good. I choose this home because local people said
it was very good and I am glad I did.
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Review from Kay J (Niece of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been visiting my Auntie and my late bundle for a few years at Cary Brook. All the staff are amazing. Caring and thoughtful, and always smiling in difficult times. The attention and kindness they have shown me is first class. Nothing is too much trouble.
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Review from B C (Power of Attorney of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law, for whom I have Power of Attorney, has been at Cary Brook for two years. She has dementia, but her care could not be better. She is well attended to and her dignity respected. What more can we expect. Recommended most highly.
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Review from Simon W (Son of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first visit to see my mother who recently moved into Cary Brook. Upon arrival, we were warmly welcomed by a member of staff who expertly did all the arrival checks and tests - Very polite, efficient and helpful.
The home looked lovely as we were taken to my mother's room. My mother's room was very
welcoming and homely, a large room, nicely decorated, airy and bright.
We had a lovely visit. All the staff we met were very professional, polite and welcoming.
We left very happy, knowing our mother is well looked after, we look forward to our next visit in a few days. Thank you to all the Cary Brook staff.
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Review from Helen M (Stepdaughter of Resident) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving from the hospital, her mobility and interest in life were improved due to the lovely care, food and activities. We have a wonderful picture of her holding a large owl! She loved the quizzes, art and craft and love music sing-a-longs. The local surgery tended her cellulitis with great
effect. Her smiles did not lie; she was very happy at Cary Brook.
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Review from Simon C (Son of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff at Cary Brook enough, they are, well a long list of complimentary words and phrases probably starting with deeply caring. A more understanding, listening, compassionate group of humans you would find hard to put together. I am grateful that the last weeks/days of my mother's
life are in such good hands.
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Review from Sally T (Sister-in-law of Resident) published on 21 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cary Brook is a very pleasant and welcoming care home. The atmosphere is one of contentment with the staff showing care and compassion to the residents. There is often entertainment for those wishing to join in and gentle persuasion to join activities eg making biscuits, cakes and quizzes.
During
the residency of my former brother-in-law at no time did he express a wish to return to his former home. He was always very content and happy, for which we heartily thank you.
Reply from Rachel King, Marketing & PR Manager at Cary Brook

Thank you for taking the time to leave such lovely comments about Cary Brook.

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Review from R M (Husband of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A first class facility with carers always on hand. The hill is the worst part.
Reply from Rachel King, Marketing & PR Manager at Cary Brook

Thank you for your kind comments about Cary Brook.

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Review from E T (Wife of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband passed away a month ago and was in Cary Brook for 2 years of which he was cared for extremely well. Staff wonderful - treated with dignity. All staff couldn't have done more. A wonderful team! Many thanks!
Reply from Rachel King, Marketing & PR Manager at Cary Brook

Thank you very much for your lovely comments about Cary Brook, they are much appreciated.

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Review from M S (Son of Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 2 unsuccessful attempts of finding a home where dad was happy, it was 3rd time lucky with Cary Brook.
Dad enjoyed all the outings and activities as well as the food. Very friendly staff who were always willing to assist.
I can't praise Cary Brook too highly, it was recommended to me and I will
recommend to anyone.
Reply from Rachel King, Marketing & PR Manager at Cary Brook

Thank you for taking the time to review Cary Brook, and thank you for your lovely comments, they are much appreciated.

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Review from D W (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was well looked after in the home Cary Brook. They were all lovely, the staff looked after my mum so well. I can't thank them enough for what they did for her and the care she got from them.
Reply from Rachel King, Marketing & PR Manager at Cary Brook

Thank you for taking the time to review Cary Brook, we really appreciate your lovely comments.

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Review from Ann P (Niece of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management were very helpful and considerate. I was always kept informed about my uncle even when he was up to mischief. I would like to move in myself.
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Review from David M (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home with exceptional staff and a lovely setting. For care of people with dementia, I could not recommend it more. Thank you for making Mum's life pleasant and safe for the past two years.
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Review from Susan W (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum used to stay for respite at Cary Brook and she always was very happy there. Everyone used to make her feel welcome and her stays were always enjoyable which was so reassuring that she was happy and well taken off when I was away. Cary Brook staff always made it feel home from home.
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Review from I L (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For 70 months I have continually been extremely happy and pleased with the overall level of care my mother received. This included the palliative care during the final stages of her life.
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 287 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cary Brook to verify any information. View our terms and conditions. Cary Brook has an Enhanced Service - more info.