Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
Review Us
9.6 92 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.
Show Cary Brook on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Cary Brook fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Hayes (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Cary Brook Reviews (92)

9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Cary Brook has 92 reviews.

Overall Experience
  • 66
  • 26
  • 0
  • 0
  • 0
Date Published
  • 92
  • 5
  • 13
  • 24
  • 68
Reviewer Connection to Cary Brook
  • 35
  • 19
  • 14
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 21-40
Review from C M (Daughter-in-law of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We thank Cary Brook for the wonderful care of my mother-in-law in the two and a half years spent in the residential home. Also, the dignity and care in her final days and hours leading up to her death. Our grateful thanks from Son and Daughter-in-law.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Megan S (Wife of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always very helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel C (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been a resident for approximately thirteen months. I have found the standard of care to be very high. Staff are very communicative and always contact me quickly if there are any changes or concerns regarding my father. It is very reassuring to know that he is safe at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beryl V (Wife of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my husband's condition has further deteriorated, the challenges for the staff have inevitably increased. Their patience, sensitivity and care have continued with their usual warmth and professionalism. I am deeply grateful. I have peace of mind, knowing that he is safe and so very well cared for.
I always receive a warm welcome and frequently have useful chats with staff. The home is always calm, clean, homely and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S F (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all of the staff, including laundry, kitchen, cleaners, maintenance, office and carers - all who played such an important part in looking after our father during his stay here. Despite his behaviour, the staff always treated him with patience and respect and when he was taken
to hospital, the kindness and care shown to him was outstanding. Now in a nursing care environment, we are so thankful for the advice and help given by all. You will always have our admiration and respect, thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire H (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been impressed by the level of care Mum has received to date. She has lived at Cary Brook Care Home for just 9 weeks. We are pleased with the friendliness of staff and feel Mum is safe and well looked after. It's nice to see Mum spending time in the communal room which has a relaxed atmosphere.
There are lots of activities and music/films to prevent boredom and stimulate residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Daughter of Resident) published on 12 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly, helpful staff, nothing is ever too much trouble when caring for their residents or even the residents' families.
Plenty of activities for the residents to take part in.
Always clean tidy.
My mother is very happy there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T T (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Cary Brook, from maintenance right through to management, clearly care about all of the residents. Every time someone came past where my mum was, they always spoke to her whether it was once or half a dozen times.
Sadly Mum was only at the home a short while before she passed away but the
care that we all received was amazing. Mum passed with dignity, which was something that dementia robbed her of.
The staff at Cary Brook refer to residents as family and that is certainly something that comes across when you visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H C (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always cheerful, friendly and helpful. They have made my mother very comfortable and she is as happy as can be expected. We are very grateful for her care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Cary Brook for just over four months. As a family, we feel much more relaxed knowing Mum is in a safe environment and being cared for by an excellent, hard-working professional team.
The staff are extremely welcoming, approachable and helpful. They are kind, understanding and incredibly
supportive of the residents and relatives. Thank you so much.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Niece of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely home, so much care for all the residents, even through difficult times. My mum was there until the summer and also my aunty until recently, I cannot fault the care and kindness given to everyone and also to the visitors, nothing seemed too much trouble. I would have no problems at all
recommending this care home and thank you to everyone there for all your hard work and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles C (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision to move my mother into Cary Brook Care Home was very difficult, I felt that I was letting her down and taking her away from her familiar home and garden. In reality, I now realise that she has much better care and a more stimulating environment to spend her remaining time.
The kindness
and care shown by the staff is exemplary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S B (Wife of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been well cared for, although his condition has progressed, and I could not care for him properly at home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P L (Daughter of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff. Mum, on the whole, is happy and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edwin D (Son of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, helpful staff that were always pleasant and professional and appeared to go above and beyond to make my father's stay with them a pleasant and enjoyable one and meeting his needs and requests.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil A (Son of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Cary Brook Care Home has shown the hard work and dedication of all the staff there for an excellent run care home for my mother. Well done and thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Wife of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring by all staff involved with my husband. Only there for six weeks prior to dying but he was looked after so well. All staff at Cary Brook Care Home look after everyone so well, including all visitors.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Cary Brook Care Home more highly, from the standard of care, the staff, cleanliness, support and help. My mother continues eighteen months to release her beautiful 'smile' and this makes me believe she is happy and well looked after. The staff, most of who have been working at Cary
Brook for a long while, are superb with their ever-friendly manner and are a credit to Cary Brook.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, we are mostly met by staff who have a positive, friendly demeanour and seem happy to see us.
Mum is always clean and tidy which makes us think she is well cared for. Staff are always happy to talk to us about any issues Mum may have, which are few. Mum seems happy and is liked by all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy M (Wife of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kept informed of chages. Staff are very welcoming and efficient. Delighted with the care my husband receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 287 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cary Brook to verify any information. View our terms and conditions. Cary Brook has an Enhanced Service - more info.