Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
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9.6 92 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Cary Brook fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Hayes (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Cary Brook Reviews (92)

9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Cary Brook has 92 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cary Brook
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Total of 92, showing 1-20
Review from Clara R (Friend of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to make the decision to place a loved one into a care home is very hard regardless of relationship to them, in my case it was a very close friend. Cary Brook have been very competent to my friend and myself. The staff keep me informed of everything re my friend and treat me no differently even
though I am not her family. I would highly recommend Cary Brook to anyone looking for a care home.
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Review from Marian P (Wife of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always happy staff and residents. My husband is so well looked after, the staff go the extra mile all the time. Home is always clean and well staffed. I cannot fault anything about this lovely home. All staff are very approachable and always happy. I am so glad this home exists.
Reply from Cary Brook, Somerset Care at Cary Brook

Thank you for your wonderful feedback. We're delighted to hear how well your husband is cared for and that you find our team approachable, attentive, and always happy to help. Your kind words about the home mean so much to us all. Best regards,

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Review from Michelle D (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful my mum is well looked after.
She has taken some time to settle after coming to live here and I cannot thank the staff enough for that they always appear really committed to providing excellent care.
Reply from Cary Brook, Somerset Care at Cary Brook

Many thanks for your feedback about the care your Mum receives at Cary Brook. We are glad that your Mum now feels settled here, and will share your kind words with the team.Best regards,Cary Brook

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Review from L T (Son of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home looked after both of my parents, and the care given was second to none.
End of life care for my father was dignified and professional.
Acknowledgement and support towards his family were outstanding at a difficult time.
I would have no hesitation in recommending Cary Brook Care Home.
Reply from Cary Brook, Somerset Care at Cary Brook

Thank you so much for you kind words about the care your parents both received at Cary Brook, especially at this sad time. Thank you for trusting them into our care - it was a privilege to care for them, and to support you all as a family. Our thoughts remain with you. Best regards

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Review from H P (Wife of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cary Brook is a very caring home, with staff always willing to help, whatever the query. The care given is frequently above and beyond what is expected for one individual resident, e.g. birthdays are celebrated. One criticism I have is that relatives, could be asked to label clothes and belongings with
the room number, as well as the name for each resident.
Reply from Cary Brook, Somerset Care at Cary Brook

Thank you for taking the time to share your feedback for Cary Brook. We pride ourselves on delivering excellent care, and we are so pleased that your experience reflects this. We have the greatest of respect for the personal belongings of our residents, and always request that items of clothing are labelled with the resident's name. You are, of course, more than welcome to also add the room number to labels, should you wish. If you have any specific queries or concerns, please do speak with a member of the team, who will be happy to assist. Best regards

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Review from S H (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always seems content, never agitated or upset whenever I visit her at Cary Brook. The staff always treat her with respect and kindness. Mum's personal care has improved since she has been there, her hair and nails are always cut and neat. I like the fact, that there is so much space for the residents
to move around. The home is always clean and welcoming.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to share your lovely feedback for Cary Brook. Your Mum's care and contentment is so important to us, and it means the world that you feel welcome when you visit. We look forward to seeing you again soon.Best regards,Somerset Care

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Review from Anna C (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very clean, smells nice all of the time. Staff very attentive and very compassionate with residents, in fact very friendly to everybody. I cannot fault the place its the best home that I have ever visited.
Reply from Somerset Care, Cary Brook at Cary Brook

Thank you so much for your wonderful review about Cary Brook. We are touched that you rate the home so highly, and we look forward to welcoming you back for another visit soon.
Best regards, Somerset Care.

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Review from B C (Wife of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of meaningful activities arranged for residents including a visit by a choir to sing carols and another with various animals. Making cakes, mince pies, decorations and displays of snowflakes, stars, lovely decorated trees which residents are encouraged to help with. A raffle and quiz to raise funds
for the residents outings. Vibrant, caring, well organised and fun. Staff doing a great job.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to share your lovely feedback for Cary Brook. Our activities team will be particularly pleased to read your kind words about the range of activities, entertainment and outings which they organise for our residents. Thank you for sharing your experiences with us - we look forward to welcoming you back to the home soon.

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Review from D B (Son of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to end of life care recently and passed away. The staff were faultless in their care, attitude and professionalism in dealing with my mother. Thank you all for every thing you have done over the last 18 months. Thank you.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you so much for taking the time to leave a review for Cary Brook, especially at such a sad time for your family. Thank you for trusting us to care for your mother in her final precious days.

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Review from J G (Wife of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband looks well care for on my regular visits. Any concerns that I may have and discuss with the staff are responded to in a positive way. The staff are kind and caring to the residents. One a negative note, I was disappointed to see the lounge carpet replaced with hard flooring. I understand
the reasons, but the homely feel has been lost and the look is more institutional.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to leave a review for Cary Brook. We always welcome feedback from our residents and their loved ones, taking on board any suggestions which enable us to continue to improve the service and environment we offer. Thank you especially for your kind words about the care which your husband receives - we will be sure to share this with the team.

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Review from A M (Husband of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and care provided. Attention to well being of residents is very obvious and of a high standard.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for providing such wonderful feedback about the care your wife receives at Cary Brook. We will be sure to share your comments with the team.

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Review from Z H (Daughter of Resident) published on 8 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and happy, good interaction with residents and family members. Willing to answer questions and queries at all times. Cary Brook is always tidy and clean, kept very fresh.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for sharing your kind feedback for Cary Brook. We are delighted that you are pleased with the care home environment, and the communication between our team, our residents and our visitors.

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Review from P L (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly and happy.
Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for your kind review. It is a pleasure to read your lovely feedback for Cary Brook.

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Review from D C (Daughter of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst Mum is increasingly unable to engage with me for very long, the staff make visits very good experiences. I witness kindness, patience, incredible skill, and respectful and considerate care. Each visit, I learn more and more about how I can be around my mum in a way that supports her. The staff
are incredibly helpful, even at times when they have competing priorities. They make me feel very welcome and are always smiling. They listen if I have any concerns or requests. I cannot recommend Cary Brook highly enough in terms of care.
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Review from Gillian A (Sister of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My own experience is that Cary Brook is an excellent care home. It is extremely well maintained - spotlessly clean with beautiful, well-tended gardens. The staff members at every level are kind, considerate, and polite, both to residents and their visitors. My sister has advanced dementia. She is an
intelligent woman so it is not immediately obvious to casual observers that she lacks mental capacity. Staff appears to make allowances for her aggressive, demanding behaviour which must at times be difficult to tolerate. My sister has been in Cary Brook for 6 months now and was initially very unhappy. She now appears to have settled and to regard it as her home, which I believe is largely due to the kindness and tolerance of the staff. The home offers a range of activities to occupy their residents and now that my sister is a little more settled they will take her out into the town for cosmetic treatments and recently took her, with a number of other residents, to the seaside!
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Review from F M (Daughter of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Cary Brook last summer, and the care and support she has had and continues to receive is fantastic. The staff goes above and beyond to ensure the safety and well-being of the residents. The activities are excellent and the home is spotlessly clean. It was a difficult decision to put
my mum into long-term care, but I believe that she is as happy as circumstances allow and feels very safe. The staff at Cary Brook have made this possible.
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Review from Marian P (Wife of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely welcoming home. My husband is always well looked after, clean and tidy and well-fed. I am always impressed by all the staff, they are all so kind and caring and happy, which is lovely as it makes it a great environment. Staff are always attentive towards everyone. The place is always
clean and everyone looks happy and content. I am very pleased I found this care home as it puts my mind at rest that my husband is very well cared for.
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Review from Carole P (Niece of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a real pleasure to visit Cary Brook. The staff are always welcoming and efficient. All residents seem content and happy which is a result of staff interaction and care which is always evident. Cary Brook provides a safe and cheerful environment and a sense of community - many thanks to all.
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Review from Shirley K (Wife of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recently, I was able to join my husband and other residents and visitors at Cary Brook to join a special Valentine's Day celebration. A hot and tasty meal was served with appropriate, decorative table settings! The meal was followed by lively entertainment given by a young guitarist. The whole event
illustrated the care given to supporting residents and visitors in a friendly and thoughtful way. My family continues to be grateful to the staff for their kindness and support.
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Review from L G (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has lived in Cary Brook for the past year. During that time, we have experienced first-hand the caring atmosphere created by dedicated staff. The combination of good humour and professionalism means that we can be sure that Dad is in safe hands. We very much enjoy visiting wherever possible and
always feel welcome and part of the life of Cary Brook.
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 287 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.

Frequently Asked Questions about Cary Brook

What types of Care is Cary Brook registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cary Brook have?

There are 45 Single Rooms.

What are the Facilities & Services at Cary Brook?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cary Brook to the centre of Castle Cary?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cary Brook to verify any information. View our terms and conditions. Cary Brook has an Enhanced Service - more info.