Cary Brook, Castle Cary, Somerset
Cary Brook, Castle Cary, Somerset
Cary Brook, Castle Cary, Somerset

Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.

Group: Somerset Care

Person in charge: Judith Pullen (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £680 – £900 (These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cary Brook: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 29 Dec 2017

Vacancy of a large room with ensuite facilites, bright sunny room decorated to a high standard

Reviews

9.6 Cary Brook has a Review Score of 9.6 (9.597)

The Review Score of 9.6 (maximum of 10) for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Cary Brook in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Cary Brook is calculated as follows: ( (89 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.889 Points relating to the number of positive Reviews for Cary Brook is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9 Target = 0.889

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cary Brook?

  • Extremely LIKELY
    8
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cary Brook

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

It was very difficult and distressing to admit that I could no longer care for my beloved husband at home, due to his dementia.
We were very fortunate to be offered a place at Cary Brook. The staff, the ambience, the activities, cleanliness and food are just a few of the excellent things I can mention.

I no longer constantly worry about my husband, knowing he is being cared for 24hours a day by the most wonderful caring people. This makes the time I spend with him much happier and relaxing and I am not constantly stressed.
I cannot thank Cary Brook enough for my husbands care and for the understanding given to me. They are angels.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cary Brook's care, empathy and kindness to my mother which she was in their home was second to none. Staff were always cheerful, engaging and patient with all her needs.

The managers were always accessible and kept the family fully informed of any arising issues or concerns. The residents were kept engaged for as much as they wished to be in activities and life.

I would highly recommend this home.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in Cary Brook for one year and was happier there than in her previous care home. The atmosphere and ratio of men to women was much better.
Airier, brighter and generally less formal and much friendlier.

The staff were very caring and patient.

How likely would you be to recommend Cary Brook? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care and environment provided by Cary Brook cannot be faulted. All the staff have been consistently attentive, very good-humoured and kind throughout my mothers stay at Cary Brook. My brother and I can be reassured that my mother is receiving the best care possible and in the best environment during this very sad time of my mother's life.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cary Brook is excellent. My mother has been a resident for over four years. The building, bedrooms and public areas are bright, cheerful and extremely well kept.
I cannot praise the wonderful management and staff enough. I have come to know quite a few over the years and they really look after my mother. They always know how and where she is when I call or visit. They always call me to let me know of any matters, however minor, concerning her welfare and comfort. My mother enjoys all her meals and the staff always make sure she has her meal kept for later when she is visiting her husband. I really believe she could not be looked after any better, anywhere else. I viewed many care homes in 2013. I am very glad that my mother lives in Cary Brook. Cary Brook is very well managed and is a very clean, pleasant and peaceful environment. All due to the efforts of the marvellous people that work there.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly and welcoming and always busy and efficient.
Individual room was light and bright and always immaculate in tidiness and cleanliness. Common rooms were modern and bright, lots of windows to see the world outside.
Activities were varied and frequent and seemed well planned.
Cary Brook treated residents as individuals. Dad was encouraged to "be himself" - his past was respected and shared. He was given freedom in a safe environment - where he could be part of a community again.
His end of life care was dealt with very sensitively for which we were very grateful.

How likely would you be to recommend Cary Brook? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law was at Cary Brook from December 2015 until January 2017 when she passed away. During her stay, she was shown great care by all the staff. It is a wonderful place.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had vascular dementia and was a resident from Nov 2013 until she died peacefully at Cary Brook in Jan 2017. The staff, their care and empathy with the residents were exemplary. Mum was always happy, relaxed and well entertained. She made good friends and these friendships were encouraged and assisted. She had swallowing issues but these were allowed for and her weight was maintained throughout her residency by the staff which was quite an achievement. The facilities and equipment are excellent and well adapted to residents' needs. I was kept well informed and consulted on all medical issues and was allowed to contribute to coming up with the most suitable care plan for my mum. On special family events when our full attention was not available, single staff members accompanied my mum and blended is as responsible family members and were a credit to the home and its caring ethos. On her death, we were touched at how affected the staff were, a sign of a real affection.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit one of the residents regularly and am very impressed by the care and welfare shown to the residents here. The staff are so kind.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cary Brook was a very well run and comfortable home. The staff there are excellent. Nothing was too much trouble. There was not one unfriendly member of staff there.

How likely would you be to recommend Cary Brook? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Cary Brook

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cary Brook