Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE

Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.

Group: Somerset Care

Person in charge: Judith Pullen (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £746 – £945 (These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cary Brook: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.8 out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Cary Brook in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.801 for Cary Brook is calculated as follows: ( (241 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 296 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cary Brook is based on 23 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 23 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Cary Brook has a Review Score of 9.8 (9.801) out of 10 and an Average Rating of 4.8 out of 5 from 25 Reviews over all time

Average Ratings

  • Excellent
    21
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cary Brook?

  • Extremely LIKELY
    23
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cary Brook

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My father has been at Cary Brook just over 3 years. He is very settled and calm. During his time in the home he has been treated with respect, care and dignity. I have always been kept informed of his care needs. No hesitation in recommending the home.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I found the home very caring and all the staff were so friendly there was always a smile and 'would you like a cup of tea' and they treated my uncle with great respect, especially in his last few days so I personally would like to thank everyone concerned.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home was very good in every way. If I have to go in a home then would like it to be this home.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum has been coming for respite for the last 3 years and each time she goes she is becoming more relaxed and happy about going. She is always made to feel welcome and I know she is being really well taken care of.
The staff make me feel reassured that she is safe so I can have a break with no worries. They support her and myself from the very top to all of the staff.
The home is very clean and the food is really good. I can't fault Cary Brook in any way and would recommend them, and have, to anyone.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Over 5 years my father received the most wonderful care, he was very happy at this home.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother spent a week at Cary Brook whilst attending her granddaughter's wedding celebrations at a nearby venue. The preparation and advice given prior to our visit was very thorough and gave us confidence in the quality of management, standards of care and expertise at the home. From the moment my mother arrived, they made her feel welcomed and valued. She showed no signs of anxiety when returning to the home and clearly enjoyed her stay. The quality of care was excellent and the staff showed compassion, humour and a real sense of empathy. The activities arranged were innovative and had clearly been developed by those who had a genuine interest in improving the quality of life of those in their care. A lovely member of the Cary Brook staff came to the wedding celebrations to ensure that there was real continuity of care. It was the perfect solution for us and enabled attending the wedding to be a stress-free, pleasure for my mother. I recommend Cary Brook unreservedly.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Everything about Carey Brook is great. It's clean, staff are amazing and I cannot find anything negative.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mother was very comfortable in the home. She was always treated with the utmost respect. The home was always spotless and smelt clean. The most important aspect, however, was the excellent staff who were always caring and cheerful. The end of life care for my mother and her family was outstanding and a much more personal and respectful ending than a hospital would have been.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Cary Brook looked after my mother, who passed away in August, for over 5 years.
All the staff and management are outstanding, very professional, dedicated people.
The home itself is an immaculately clean, bright and very pleasant environment.
Entertainment and activities are very good and the catering and cleaning staff are great.
At Cary Brook, they don't just care for the residents, they also care about them. There is a difference.
The carers knew my mother very well and the care she received was second to none. The doctors in the nearby surgery are also excellent.
Cary Brook knew what my mother liked and didn't like.
They always kept me informed (I was not local) and made sure that she could visit her husband in his care home.
My mother received friendship, kindness and shared laughter. Humour is a vital ingredient to being happy.
I doubt if I could have found a home that matched Cary Brook. They are the best and I thank them from the bottom of my heart.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff always helpful on arrival when we visited and kept us up to date regarding any issues regarding my aunt's state of health and wellbeing. Sometimes the staff were a bit overstretch but always cheerful. My aunt appeared to be well looked after and was generally tidy and clean. Her room was suitable for her needs. She joined in activities and outings when she was fit enough to participate when she initially moved into Cary Brook.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

A very caring environment. My mother particularly enjoyed the activities, especially music and dance. Although my mother had dementia. She was happy in her own world because of the care and stimulation offered by Cary Brook.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Due to Mum's condition getting worse, she had to leave Cary Brook but from the day she went there, she was treated with the most wonderful care and attention. Nothing was too much trouble for the staff who were all kind beyond words. I cannot praise them too highly and would thoroughly recommend Cary Brook to anyone thinking of placing a loved one there. I can't imagine anywhere better!

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It is of 5-star care! Everything is addressed.
Unfortunately, Cary Brook cares for dementia patients and most of them do not appreciate where they are.
My wife's father is in a home which charges similar fees but no way does it compare.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Cary brook is a very pleasant warm and welcoming facility. Residents are well cared for and comfortable. I am unable to comment on some of the options below as I have no personal experience of them.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Average Rating:   4.9 out of 5

Staff will always go the extra mile to help in difficult circumstances (my husband died and they arranged for a carer to take him to the funeral and stay with him) and always put the resident first.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My Mum moved to Cary Brook at the end of November 2017. One of the hardest decisions I’ve had to make but, sadly, Mum’s Alzheimer’s had moved in to another phase. All the staff are wonderful, supportive, caring and patient. Cary Brook is a cosy, comfortable and safe environment as well as efficient. Mum settled in quickly helped I’m sure by the supportive staff and general ambience of the home.
Dealing with some quite difficult situations due to the nature of the people they care for, I don’t have the words to express my full appreciation for making Mum welcome and the care they now provide.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

It was very difficult and distressing to admit that I could no longer care for my beloved husband at home, due to his dementia.
We were very fortunate to be offered a place at Cary Brook. The staff, the ambience, the activities, cleanliness and food are just a few of the excellent things I can mention.

I no longer constantly worry about my husband, knowing he is being cared for 24hours a day by the most wonderful caring people. This makes the time I spend with him much happier and relaxing and I am not constantly stressed.
I cannot thank Cary Brook enough for my husbands care and for the understanding given to me. They are angels.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Cary Brook's care, empathy and kindness to my mother which she was in their home was second to none. Staff were always cheerful, engaging and patient with all her needs.

The managers were always accessible and kept the family fully informed of any arising issues or concerns. The residents were kept engaged for as much as they wished to be in activities and life.

I would highly recommend this home.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother was in Cary Brook for one year and was happier there than in her previous care home. The atmosphere and ratio of men to women was much better.
Airier, brighter and generally less formal and much friendlier.

The staff were very caring and patient.

How likely would you be to recommend Cary Brook? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The care and environment provided by Cary Brook cannot be faulted. All the staff have been consistently attentive, very good-humoured and kind throughout my mothers stay at Cary Brook. My brother and I can be reassured that my mother is receiving the best care possible and in the best environment during this very sad time of my mother's life.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Staff are friendly and welcoming and always busy and efficient.
Individual room was light and bright and always immaculate in tidiness and cleanliness. Common rooms were modern and bright, lots of windows to see the world outside.
Activities were varied and frequent and seemed well planned.
Cary Brook treated residents as individuals. Dad was encouraged to "be himself" - his past was respected and shared. He was given freedom in a safe environment - where he could be part of a community again.
His end of life care was dealt with very sensitively for which we were very grateful.

How likely would you be to recommend Cary Brook? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother-in-law was at Cary Brook from December 2015 until January 2017 when she passed away. During her stay, she was shown great care by all the staff. It is a wonderful place.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother had vascular dementia and was a resident from Nov 2013 until she died peacefully at Cary Brook in Jan 2017. The staff, their care and empathy with the residents were exemplary. Mum was always happy, relaxed and well entertained. She made good friends and these friendships were encouraged and assisted. She had swallowing issues but these were allowed for and her weight was maintained throughout her residency by the staff which was quite an achievement. The facilities and equipment are excellent and well adapted to residents' needs. I was kept well informed and consulted on all medical issues and was allowed to contribute to coming up with the most suitable care plan for my mum. On special family events when our full attention was not available, single staff members accompanied my mum and blended is as responsible family members and were a credit to the home and its caring ethos. On her death, we were touched at how affected the staff were, a sign of a real affection.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit one of the residents regularly and am very impressed by the care and welfare shown to the residents here. The staff are so kind.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Cary Brook was a very well run and comfortable home. The staff there are excellent. Nothing was too much trouble. There was not one unfriendly member of staff there.

How likely would you be to recommend Cary Brook? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Submit a Review for Cary Brook

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)
Your review must be about a service provided within the last 6 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

4 Bed Vacancies

posted 29 Oct 2018

Vacancy of a large room with ensuite facilites, bright sunny room decorated to a high standard

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016

more details

Job Vacancies