Critchill Court

My mum has thrived since moving in. She is happy and has made friends. The food is good and the care is amazing. All the carers have a smile and get to know individuals. The management always sort out any issues effectively.

Generally find the staff helpful and caring. My father appears to be content. The only minor issue is the laundry, although clearly marked with his name clothes get muddled!

As always pleasant with lovely friendly staff.

I chose Critchill a year ago for my wife - definitely the right choice. The place has a happy, friendly personality from lovely staff plus good food, good care and very clean. My wife is well looked after (as I see each day) and she likes to wander out into the pretty garden.

We put my father in Critchill 10 months ago and we are so pleased, everybody is so kind and helpful . I was so worried about leaving him there but every time we go in everybody has a smile on their face and a good word I'm very happy indeed.. we sometimes stop and have lunch with him and even on his birthday we had tea with him and a cake. It was fantastic. My father suffers with dementia but these moments are very special.. the Management staff cannot do too much for us. The carers are so kind and helpful. We sit and have a cup of tea with Dad every time everybody around there is so caring definitely the right decision. I just like to say a big thank you to all the staff at Critchill Court. You will make our world a better place

we visit My Dad every two or three days and the care is fantastic we are so happy with the care and support we get from the team at Critchill . when we visit, we feel like part of the family and nothing is too much. from the Management to the cleaning staff, the cooks and the carers everybody's polite and helpful, my father always like to drink and now I know when he has his lunch we drop in drink for him and he will always have one with his lunch. We always leave with a smile on our face. we cannot give enough praise for the team at Critchill.

Agency staff don't have no interest in the job.

My grandad has settled in very well, staff are lovely and go beyond their job role to ensure my grandad is happy at all times.

My mother was placed into Critchell Court Care Home on 26th November. Within a few days, she experienced missed medications (serious omissions of heart medication), lack of socialisation, safety issues with dementia patients entering her room at 3am and frightening her, with a male resident sitting in her chair and female resident sitting on her bed. The care home ran out of critical medicines at least twice in a four week period. The care home corridors stink of urine and excrement at times.

This is not a place for elderly frail people - my mother does not have dementia, yet she was placed here on an emergency respite. The care was inadequate, communication between managers and care givers non existent. My mother often did not have her prescribed medications at correct times, twice they ran out of her medicine. She wasn't mobilized, major safeguarding issues with other residents stealing and getting into mum's room at 3am - and the whole place smells of urine as soon as you walk into the residents areas.

I find all the staff friendly and helpful when I visit my mother. The residents all seem happy. The food looks nutritious and well prepared and all the facilities are well looked after. The gardens are well tended and the car parking is adequate.

My mother-in-law was a resident at Critchill Court Care Home for six weeks, sadly she died 21/08/2024. Five-star care! The care she was given was done with love and her dignity was never ever compromised. Without exceptions, the staff were amazing and looked after all the family members too. Whenever the staff spoke to any of the residents, they were always very respectful, kind, and a little humorous even when it was not apparent anybody else could hear them.

My parents have both entered Critchill Court together and have been made to feel so amazingly welcome and cared for. Thank you all. Mum and Dad's health is improving, they feel safe and secure. The attitude of the staff is great both to the residents but also to my sister and I and other family visitors at what is a difficult time for everyone. The change to Agincare ownership seems to be settling down; it must have been tough for the staff but they didn't let it affect their work. The food is good and getting better as the chefs have more freedom, drinks and snacks are always on offer from the trolley. There seem to be some good activities, and the garden is looking better with all-day access so residents to sit out safely. General healthcare is good, and access to nurses and doctors is excellent, including out-of-hours. I could say more, but let's just say we are very pleased with our experience so far and very happy mum and dad have moved into Critchill Court.

My Mother came down for respite care - The staff was very welcoming and everything else was excellent but my Mother is temporarily deaf and was frightened by and couldn't converse with the other residents (most with some kind of dementia), but my mother at 93 years old still is very with it and bright. The staff were so considerate and brilliant to Mum's predicament. She was taken to the hospital due to sickness of problematic hernia causing sickness and I was informed as so as paramedics were called and welcomed back warmly after her stay like a family member. I could see her and take her out for outings without a problem. Thank you.

Mum has been here for a year and she loved it here. She never wanted to go into a home but she has settled well and calls it her home now, staff are her family. We always get a lovely welcome from the staff when we visit. The home itself is a good size, but it does need decorating. It needs updating. The activities room should stay as the residents enjoy it when they use it. Mum has definitely improved in herself, she even walks now. Music and dancing are her favourite.

The staff at Critchill are wonderful, you always get a warm welcome, especially from two members of staff in particular. The food is excellent and care is very good, some hope with the activities lady will be good.

Due to an emergency, my wife was placed by our social worker into Critchill Court at around 5 pm for a week. After a couple of days, I was informed that my wife was found in another male's bed, both have symptoms of dementia, this was at 6 am. He was trying to remove or put on her pyjama bottoms, checks are done every hour, if a camera was fitted to cover the long hallway then this would not have happened. She had bruising to her arms and her wrists were tender. The police were informed but due to dementia, nothing was done.

Critchill Court staff are fantastic! They are able to cater for every need and go above and beyond. Thank you! You have made coming into a care home a surprisingly enjoyable experience!

The staff at Critchill Court are extremely helpful and caring. They made my husband very welcome, they also made me very welcome. It's bright warm and very homely. Within two days all staff knew his name, it was his birthday on the 19th of September, he was 83 years old. The home put on a wonderful spread of food and welcomed lots of family members and it made his day special. I can't thank them enough.

My grandmother has been welcomed extremely well and has settled in nicely. The staff are all very helpful, kind and helpful. I can't really fault the care and kindness of the staff, but unfortunately I can't say the same for the cleanliness of my grandmother's room. Her room is just not cleaned enough. Her dirty incontinence pads are left in the bin for far too long, leaving the room smelling. Please clean more. Bathroom floor left dirty for far too long.