Critchill Court

Lynwood Close, Frome BA11 4DP
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9.0 48 Reviews
  • Critchill Court, Frome
Critchill Court is a purpose-built residential home in Frome.

All of the bedrooms at the home have ground floor access to the garden and courtyard.

Residents are encouraged to personalise their bedrooms and receive care that is tailored to their individual needs.

Staff are compassionate and nurturing and respect and dignity are at the heart of their care. Critchill Court offers residential care and specialist dementia care in a dedicated dementia care suite offering safety and security for residents living with dementia.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1300
  • Self-Funded Residential Dementia Care: £900 – £1300

These prices are only a guideline, please contact Critchill Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nichola Read (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (1)

Parking

  • Parking is available on site.

Critchill Court Reviews (48)

Total of 48, showing 41-48
9.0

Critchill Court has a Review Score of 9.0 (9.031) out of 10, based on 19 reviews in the last 2 years. Over all time Critchill Court has 48 reviews.

Overall Experience

  • 29
  • 13
  • 2
  • 0
  • 4

Date Published

48
4
10
19
29

Review from Claire S (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, as always, seemed very relaxed and happy when I visited. I take my dog to visit the home often and he is welcomed and spoilt by residents and staff! Dad was clean, tidy, which is how I always find him. We visited his room for a cardigan and the room was neat and tidy. We sat for a while in the
garden and was joined by his friend. This friendship is encouraged and helps Dad. I left before lunch, which he looks forward to. All in all a positive visit.

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Review from Chris P (Son of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and always help where needed. Comfortable, homely surroundings with good food and welcome visitors at all times. Would like to see more trips out for the residents, although the activities within the home are very good.

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Review from Elaine P (Daughter of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic support for both my Mum & Dad at extremely short notice.


They were a great help and understood the needs of my Dad whilst my Mum was in the hospital and then took my Mum for a few days respite before they were ready to return home.

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Review from Shirley (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Critchill Court to meet and indeed exceed our expectations. My father was treated with care and respect for the whole of his respite stay.

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Review from Suzanne (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's always a pleasure to visit Crrtichill, I nearly always leave with a smile on my face as there is such a lovely atmosphere of charming and caring humour whatever the challenges are for the staff that day.
My mother, though reluctant to move into residential care, has become very attached to the
staff at Critchill which proves that they have won her over with their conscientious care of her. She has no criticism of her time at Critchill Court.

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Review from Pauline H (Daughter of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Critchill Court in January of this year. The staff were fantastic, welcoming us as a family and helping mum to adjust quickly to her new surroundings. The whole team worked well together, always with a smile and nothing appeared to be too much trouble for them. I felt very
reassured knowing that mum was happy and more importantly that she was safe.


The home benefits from being on one level, with adequate sized bedrooms, a lovely dining area with excellent food and a large lounge area used by the majority of residents plus a smaller lounge area which is brilliant when friends and family visit. There is also a well kept garden area for those that enjoy a sunny day.


If you want your family member to enjoy a friendly atmosphere, to be well cared for and to be happy, look no further.

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Review from S T (Granddaughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They were so welcoming to my grandmother when she arrived, and are looking after her so well. She has settled in quickly because of their fantastic care and kindness. The staff all know her and answer all our questions - they are unfailingly cheerful and pleasant and nothing is too much bother. We are
so glad she is happy and safe.

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Review from Poppy T (Daughter of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and love given to my mother, who suffers from dementia, by the staff at Critchill Court. They are patient, loving and always seem to be smiling and willing to help. The facilities are good and the garden is wonderful. I would recommend this home to anyone who has to make
the difficult decision of placing a parent in residential care.
I live abroad, but the staff are always happy to get in touch about the slightest question regarding my mother which gives me great peace of mind.

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Current Review Score: 9.0 (9.031)

Overview of Review Score

The Review Score of 9.0 (9.031) out of 10 for Critchill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.031 for Critchill Court is calculated as follows: ( (125 Excellents x 5) + (42 Goods x 4) + (20 Satisfactorys x 3) + (13 Poors x 2) + (24 Very Poors x 1) ) ÷ 224 Ratings = 4.031

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Critchill Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Nichola

Nichola Read

Job Title: Registered Manager

Joined: 2017

I joined Critchill Court in 2017 as a night care assistant and progressed to become the Registered Manager in 2021. Over the years, I’ve taken on a variety of roles within the home and still enjoy getting hands-on—whether it's helping move furniture, covering the floor, or painting benches in the garden.


I'm deeply passionate about dementia care and strongly believe in adapting our environment to better meet the needs of our residents. I'm currently working towards my Level 5 Diploma in Leadership and Management, as continuous learning and development are very important to me. I actively encourage my team to pursue growth opportunities and expand their skills.

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