Critchill Court

My purpose was to give a massive credit to a carer, but no names can be given so my review is pointless, apart from the fact I believe Critchill Court and all staff are first-class. Thank you everyone!

I would like to thank the staff at Critchill Court for the treatment and comfort for my wife. The manager, office staff, nurses, carers, the cook and even the cleaners gave a friendly smile and I can't thank them enough.

My father has dementia and recently has come to Critchill Court for respite, from the moment my dad stayed on the first day, the staff were very friendly and welcoming, it was his birthday that week, and he had cake and balloons which he loved. Since this, he’s settled into his stay. We have had great communication with all staff and been offered drinks every time I have come to visit.

Please thank everyone very much from both of us - it was a really positive experience and we will both be happy to repeat it in the future.

My mum has been a resident at Critchill Court Care Home for many years. The staff are very caring and approachable and happy to answer any queries. Mum says she feels safe there and likes the staff who have a lovely rapport with her. The activities offered are varied and run by a very kind, enthusiastic leader. Mum enjoys walking or sitting in the enclosed garden in summer. The dining area and shared spaces, e.g. activity room and lounges, are light, bright and inviting. I would recommend Critchill Court.

(Just to make the review appear more genuine, and not all perfect! The gardens could be given slightly more attention!!)

Mother is really well looked after. Nothing is too much trouble for the wonderful staff.

The staff at Critchill Court Care Home always seem very caring and patient when dealing with my mother.

My cousin's care home was closing on the 14th of October, we had three weeks to find a new one. We visited Critchill Court Care Home by appointment on Saturday the 24th of September and were most impressed. She was assessed by Critchill Court's assessor on the 3rd of October. They informed us she had a room available on the 10th of October. She moved in, was greeted and given a cup of tea while her belongings were put in her room. We visited her almost a week later. She had settled and was happy and contented and informed us what was happening. We visited on 24/10/2022 on her 91st birthday, very happy and content.

My wife spent time in Critchill Court and now her brother is doing the same, and I have told my children that if I have to be put in a care home that is where I want to go.

My brother is encouraged to join in group activities and keeps in the communal areas of the home. The staff are very good to him and he has a good rapport with them. Visiting has been restricted because of Covid, but when I meet him in the outside pod he is always on time and his appearance is good as if he is well looked after. He always describes the staff as nice and says he like it at Critchill Court.

Mum has been living at Critchill Court now for nearly four years and is very happy there. The staff are all very friendly and helpful and treat mum with dignity, care and compassion. During the past year, Covid precautions appear well thought out, practical and pragmatic. Mum feels at home in Critchill Court and seems happy and comfortable there.

My mother was a long-term resident of Critchill Court Care Home until her passing in February of 2021. I would have no hesitation in recommending Critchill Court based on our experience over this time. Mum was always really well cared for and this provided me great comfort and reassurance. Her needs were increasingly complicated (due to Dementia) but at every stage, the team around mum, the manager and key workers provided solutions and a 'can do' approach to her care needs. I was worryied at different stages as her needs evolved that she would have to move to somewhere else, which would have potentially been very unsettling for her, but because of the wonderful staff there, this didn't happen. They provided a safe, secure, caring environment - met my mother's needs with calmness, patience and skill- all of which gave myself and the rest of my family huge reassurance. Thanks very much.

The care and support provided is excellent. Staff are kind and professional and always busy. The rooms and furniture have all been recently updated or renewed. The meals provided are always freshly cooked and look very good.

My mother was treated with dignity and understanding. It has a family atmosphere. Clean and bright.

I thank the staff and her doctor and social help for their kindness.

Cannot fault the care my mother receives at Critchill Court. Staff always helpful, they phone up when mum needs anything. This is a great help to me. Facilities are good, with a lovely courtyard in the centre, perfect for mum to sit out and get plenty of fresh air. Thanks to all the lovely staff.

I brought Mum in nearly one year ago purely for respite. Dad also moved in a few months later but sadly passed away in hospital so Mum has stayed. Mum can be very difficult and quite harsh, and quite rude at times, but EVERYONE is always so nice to Mum, my sister and myself. Nothing is too much trouble, there have been many tears from my sister and myself and the carers always give us a cuddle to help us. I honestly don't know what we would do if Mum wasn't in Critchill Court. The staff are lovely, very considerate to us all. I still remember what one person said to me "don't worry we are looking after Mum now - when you leave your visit just go away and don't worry about anything we will deal with everything". I am extremely grateful to every single person in the home - the residents walk round all happy and friendly chatting to us. It is a lovely place and I know we did the right thing deep down, as it is such a friendly place to be. I would be happy to live there when the time comes.

We have been so pleased with the way our friend has settled in and how well she has been looked aftert. She seems popular with staff which gives her a nice safe feeling. A year ago she was all alone and so confused but that's in the past now thanks to Critchill Court.

Last year I needed a home urgently for my troubled mum with Alzheimer's Disease who wasn't able to stay at her old care home. The staff listened and were full of compassion and couldn't be more helpful enabling mum to settle in straight away. The square layout means whichever direction mum turns she will always find her bedroom. The secure garden allows mum the feeling of freedom she needs. The staff are extremely caring and always take time to listen to any concerns. The home is decorated in a bright and cheerful way, with plenty of open spaces and seating (not in a circle like some homes). There is a list of daily activities displayed for all to see. I can honestly say that they do happen because I've joined in with many of them. It's never easy to visit a loved one and then leave them behind, but I leave with a happier heart. I can't thank the staff enough for giving mum the respect and dignity that I feel she deserves through this extremely difficult, scary and very confusing time in her life.

Overall the premises are clean and safe with good food and staff and all the residents seem happy.