The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 72 Reviews
  • The Elms, Yeovil
Discover how the Elms redefines care by setting a new standard at its beautiful location in Somerset. Unparalleled personalised care for residents designed to offer exceptional quality of life; peace of mind for you and your family through independence, respect, comfort and care.

Exceptional Care Standards

Personalised attention 24/7 ensuring the highest level of support at all times while promoting independence in a breathtaking countryside setting.Bespoke care plans, enriching activities and a welcoming community ensures every day feels exceptional.

Comprehensive Care Services

Experience tailored services, residential care, dementia support, short term respite care – all designed to meet your individualised needs. A highly trained team will support your independence while anticipating your every need with warmth and compassion. Staff can’t do enough for residents.

Dementia

Short term respite
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Elms Residential Home (Yeovil) Ltd

Person in charge

  • Louise Turner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Privately Funded residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.

Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.

The Elms Reviews (72)

9.9

The Elms has a Review Score of 9.9 (9.861) out of 10, based on 26 reviews in the last 2 years.
Over all time The Elms has 72 reviews.

Overall Experience
  • 67
  • 5
  • 0
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Date Published
  • 72
  • 8
  • 14
  • 26
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Reviewer Connection to The Elms
  • 27
  • 25
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 1-20
Review from Ann K (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at The Elms for three years now and we both love it. Dad has dementia so can have changeable moods but the staff handle dad brilliantly. I cannot fault his care, it is superb, everyone works very hard to make it a calm, happy place to live. Nothing is too much trouble. Because it's
a bungalow, its easy for people to get around with beautiful gardens and views over the countryside. You get to know the lovely staff and other family members, we always have a quick chat, it's a great atmosphere and I would thoroughly recommend anyone looking for a care home to consider The Elms.
Reply from Louise Turner, Registered Manager at The Elms

Thank you for your kind words. We love having your dad and so glad he feels at home. best wishes,

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Review from Lisa M (Friend of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The elms is a home that makes residents, friends and family feel part of something special. The personal care is outstanding, the atmosphere is lively and there is always laughter. This is how life should be especially as we age. The new wing is contemporary and beautifully designed to take advantage
of its location in the countryside. Many great parties and family events with all generations. I enjoy myself every time I come here. The staff truly care for each person that steps through the door.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from David Y (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are warm and welcoming to my brothers and I, and seem able to contain my Mum's more difficult character traits.
Mum also seems to be in much better health for being there. She seems to be well looked after, safe, and has been helped to integrate a little too.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from M Y (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The long-standing staff are all friendly and helpful and know the residents individually (and their families) and go out of their way to support them and make them feel they're at home; they are also poised to spring into action when required and are highly professional in dealing with any difficult
situations that arise. The home has a lot of clever touches from multiple intimate seating areas indoors and out to bird feeders outside the window of each room: everyone and everything seems designed to go the extra mile.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from K W (Son of Resident) published on 4 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked around several residential care homes when the time came my Mum needed more help and as soon as we stepped foot inside The Elms we knew we had found the right place. All the staff are friendly, approachable and have taken the time to get to know us as a family, we are always made to feel
welcome when we visit. The Elms is always spotlessly clean, very well cared for and the gardens are a delight with views over open countryside, a very peaceful setting. In My Mum's own words "They cannot do enough for me, they look after me. What more can I ask for, I am very lucky and the food is very good". We highly recommend The Elms for anyone who is looking for outstanding care for their loved one.
Reply from Karen Kay, owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.

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Review from S C (Daughter of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to The Elms in January '23. The team at The Elms helped him to settle into his new surroundings while also helping to reassure us, that we had made the right decision for him.
Once dad got to know the team members and they in turn understood him, dad came to feel that The Elms was
his home. There was always a range of activities to participate in and the choice of food was good.
We found that dad was always happy to see us and when we brought him out for a day with the family, or a meal out, he was happy to 'go home' and back to his usual base.
In dad's final weeks, the team at The Elms not only preserved dad's comfort, cleanliness and usual high standards, including daily shaves, but did so with kindness and respect.
They also always made sure that we, as family, were looked after too.
Thank you for all your compassion and showing us that we had made the right choice back in 2023.
Reply from Karen Kay, owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.

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Review from Andrew C (Son-in-law of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law moved to the Elms nearly two years ago, a difficult decision but one that was made easier by our choice of the Elms.
Despite initial difficulties in settling in to his new surroundings, the staff did a wonderful job of helping him adapt and keeping us informed of any issues and how
we could help.
Despite his worsening ability to communicate with the staffs patience and consideration they could understand and accommodate his needs, even when that meant a wet not electric shave.
As time passed and he settled in to his home he selectively enjoyed the regular activities especially the sing a longs.
Finally however time catches up with us all and it was the dignity, respect and love shown by all in those final days that has prompted me to write this review.
We are all grateful that we chose the Elms and that it has such a wonderful and dedicated staff.


Thank you all

Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from stuart b (Son of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's been at the residential home since December. From day one Mum has settled in very well.
She enjoys the huge range of daily activities on offer, the food always looks lovely and full of variety and always homemade.
Mum enjoys her cake and coffee in the afternoons a real treat.
The home
is impeccably clean, the staff are always friendly and nothing is ever too much for them, even at busy times.
The social media updates are an excellent way of keeping not only myself updated but the whole family, seeing varies photographs of what mum has been up too.
Always kept informed of any issues if any including medical.
All round excellent service.
Reply from Karen Kay, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Nigel W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of The Elms. She has dementia and a number of medical conditions, which make caring for her demanding, and sometimes frustrating. The staff at The Elms are outstanding in caring for her, their approach to caring for dementia residents has settled my mother down, she is less frustrated
and I feel that they really know her, her needs and her personality. The home is clean, the staff really engage with the residents. I know this takes a lot of work and care. She genuinely seems happy here. There is a huge range of activities for the residents, the food looks great and I really appreciate the social media updates. The staff never appear stressed or overburdened, and clearly genuinely care for the residents.
We are kept informed of any updates, are free to visit any time and are always made to feel welcome.
This is how a care home should be.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by Elms excellent. Thank you.

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Review from Tony W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elms is a beautifully run residential care home that looked after my dear mum in the closing years of what was a very busy and active life.
The staff are delightful courteous and helpful and go the extra mile to assist.
It's a beautiful setting affording far-reaching country views from many of
the rooms, a big sun terrace, and masses of recreational space for the residents to mingle.
The ambience is good and the place is always spotless and a home from home for all its residents.
I never worry about Mum being there because I know she is well cared for and happy. The staff are a great crowd who work well together and I never feel anyone is unapproachable.
There is a lovely garden for everyone to enjoy in the better weather filled with a variety of shrubs, and bedding plants, tables and chairs are provided so in the better weather everyone who is able can fully enjoy the facilities.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by Elms excellent. Thank you.

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Review from Tania R (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into The Elms at a very emotional time for our family. All the staff have just been the best support for mum and their care and love for mum cannot be faulted. The room is clean and homely and the rest of the public rooms are so welcoming. Mum is thriving on the food and the exercises and
activities which happen every day look stimulating and fun. Mum loves the singing and animal visits best. We can visit at any time and nothing is too much trouble. Mum always looks clean and well cared for. I would highly recommend The Elms.
Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Paul S (Brother-in-law of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at The Elms my brother-in-law has received great care. The staff and management have looked after him, and he's wanted for nothing. The daily activities, food, and his one-to-one care have been lovely. If your loved ones need professional care then I would not hesitate in recommending
The Elms.
Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on you kind words to the team, thank you once again.

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Review from Karen S (Sister of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our brother down from London and we were worried about how he would settle in from the day he got here to now none of us have had any regrets. They are caring and helpful and my brother enjoys the daily activities, the company and the functions they put on that include the family. Glad we chose
The Elms, the views in the garden are just so beautiful.
Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on your kind words to the team, thank you once again.

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Review from Rosemary J (Daughter of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Elms continues to provide excellent care for my mother.
Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on your kind words to the team, thank you once again.

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Review from Jennie T (Sister of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother lives at The Elms, his care is exceptional. Warm and caring staff, especially the Manager. All his needs are met. The food is excellent. The staff take time to do one-on-ones with him. They have so much patience considering his mental state. Although so upsetting to see him in such need,
so comforting to know he has the best care.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.

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Review from Clare B (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into The Elms 3 months ago. She is looked after by such caring, kind, warm staff. Her room is spotless and cosy as is the rest of the home. Her needs are met to a very high standard and she's looking so much better with the lovely food! The gardens and views beyond are beautiful - such a treat.
At a difficult time in our lives regarding our parents, The Elms came to our rescue both physically and emotionally.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.

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Review from Jean B (Wife of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident for 20 months and his care is excellent, he is always clean and his food is extremely good. The staff administer his meds on time which is important with Parkinson's and his catheter care is dealt with with dignity and they keep infections at bay. The angels who look after
him are 5 stars, from the nurses, kitchen staff, cleaner and maintenance gentlemen they all make me feel cared for as well. The home is spotlessly clean and the garden is delightful. I am so pleased we are able to have the services of The Elms.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.

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Review from Richard B (Son of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to The Elms following a stroke and a diagnosis of dementia just before Christmas 2023 and they couldn't have been more welcoming. All the staff have made a real fuss of Mum and involved her in the group activities so she settled in really quickly. I know she is really happy at The Elms
because she suggests friends and other members of the family should move in.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Elaine B (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Elms since Christmas 2023. It is a delightful place being all on one floor surrounded by beautiful, well-maintained grounds. The laminate floors throughout and slopes instead of steps mean my mother can use her walking aid. She has a very pleasant light room with
an ensuite. The food is very nice. I've been invited to lunch. Mum takes part in all sorts of organised activities with other residents which she enjoys. The staff are wonderful kind good fun cheerful endlessly patient professional and caring. They take care to help Mum with her clothes, hair, nails and makeup which is very important to her. They monitor her health and medication and I know that if I have any concerns that the home manager will deal with them quickly efficiently and professionally. I could not be happier with the care my mother receives at The Elms and she also realises how well she is looked after.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care, Manager.

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Review from M A (Nephew of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always looks excellent in the months I have been intermittantly visiting.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for The Elms is calculated as follows: ( (269 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 309 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Elms is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 20 Aug 2025

Lovely ground floor, recently refurbished room available with plenty of natural sunlight.

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Awards / Recognitions (2)

Meet the Team (4)

Louise

Louise Turner

Job Title: Registered Manager Joined: 2020

I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 29 years, with my start as a care assistant and working my way up to become a registered manager.


Being a registered manager for a care home carries significant responsibility, as it involves overseeing the day-to-day operations to ensure the highest standards of care for residents. My role requires a balance of compassionate leadership, strong organisational skills, and a deep understanding of regulatory frameworks such as those set by CQC. I ensure that staff are well-trained, residents’ needs are met individually with dignity and respect, and that the care home operates safely and efficiently. Building trust with residents, families, and staff is essential, as is the ability to respond effectively to challenges and continuously improve service quality. My role is both demanding and rewarding, with a direct impact on the well-being and quality of life of vulnerable individuals.


We have a great team here at The Elms with an atmosphere of happiness. The laughter from staff and residents alike throughout the corridors and home is satisfying to hear. The Elms is really a home from home for the residents, and this is how we like it to be.

Anita

Anita Coles

Job Title: Senior Clinical Lead Joined: 2016

Hi, my name is Anita, and I have worked in the care sector for approximately 24 years, the last 10 of which have been here at The Elms. I am level 4 qualified, I am one of the Senior Clinical Leads, and I enjoy every minute of my job and still do!


Being a Clinical Lead here means wearing many hats — and that’s what makes it such a fulfilling role. At the heart of what I do is making sure our residents receive safe, high-quality, and compassionate care every single day. I’m not just in the office — I’m very much on the floor, working alongside our care staff, offering guidance, and stepping in wherever needed.


I spend a lot of time supporting the team — helping with training, answering questions, and making sure our care plans are truly person-centred. I carry out audits, medication checks, and help keep us compliant with all regulations, but I always keep my focus on the people — both residents and staff.


We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms, I'm proud to say we provide top-quality care and compassion for all of our residents and we always ensure all their needs are met.

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Kat Martin

Job Title: Senior Clinical Lead Joined: 2016

Hi, I'm Kat, and I love working at the Elms. I've been here for over 10 years, and it gets better all the time. As a clinical lead, no two days are ever the same. My day starts with a handover, and I check in on any changes with our residents, review clinical notes, and make sure we’re fully up to date on everyone’s care needs. Medication rounds, supporting and mentoring care staff and regular supervisions are part of my role. I ensure our clinical practices are safe, up to date and in line with CQC standards.


I work closely with GPs, district nurses, and other healthcare professionals. Communication is key to making sure our residents get joined-up, holistic care. I meet regularly with families, too, helping them feel informed and reassured about their loved one’s care. When the Registered Manager is away, I step in to support the running of the home.


What keeps me going is knowing that I’m making a real difference — not just to the residents, but to the staff as well. It’s a role that’s challenging, rewarding, and genuinely meaningful.

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Karen Kay

Job Title: Director Joined: 2016

As the proud owner of an excellent care home, there’s nothing more rewarding than knowing we’re making a real difference in people’s lives every day. Creating a warm, safe, and respectful environment where residents feel valued and genuinely cared for is at the heart of everything we do. I take immense pride in the dedication of our team, whose compassion, professionalism, and commitment to quality care are what make our home so special. Seeing residents thrive, families feel at ease, and staff grow in confidence and skill makes it all worthwhile. This isn’t just a business — it’s a community, and I’m proud to be part of it.


The team at the Elms is what makes it a success. I am grateful and proud of the incredible senior management team and all of our outstanding carers. These are the people who make the difference day to day.

Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Elms have?

There are 28 Single Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Yeovil?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service - more info.