The Elms Residential Home, Yeovil, Somerset
The Elms Residential Home, Yeovil, Somerset
The Elms Residential Home, Yeovil, Somerset

The Elms is a well-established family-owned residential home located in the hamlet of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment program in early 2017 to modernise rooms, hallways and common areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

Owner: The Elms Residential Home (Yeovil) Ltd

Person in charge: Emma Bond (Registered Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Social Services-funded Clients welcomed with financial 'Top-up'. Ages 65+.

Single Rooms: 19

Shared Rooms: 0

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact The Elms Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The Elms is located in the hamlet of Yeovil Marsh located about 2km north of Yeovil just off the A37.

Visiting:

They welcome guests at any time and their staff would be delighted to give you a tour of the home and introduce you to their residents. Please get in touch with Emma their Registered Manager.

Latest Care Quality Commission* Report on The Elms Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Feb 2018

Ground floor, en-suite bedroom available. Recently refurbished to a high standard with plenty of natural light.

Reviews

9.8 The Elms Residential Home has a Review Score of 9.8 (9.750)

The Review Score of 9.8 (maximum of 10) for The Elms Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for The Elms Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for The Elms Residential Home is calculated as follows: ( (93 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Elms Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Elms Residential Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Elms Residential Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    4

When Dad was unable to look after himself anymore due to his dementia, The Elms was the obvious place for him to be cared for.
He had been receiving day care there for a while and the transition to him living there permanently went better than we could have hoped for. He is looked after very well by all the staff and there is nothing that is too much trouble for them. Dad loves the food, especially his bacon sandwich which he has for breakfast and enjoys the trips out for lunch at the pub etc. Our family are very thankful that Dad is happy and being cared for so well at The Elms.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been extremely happy with my choice of The Elms as a care home for my dad. Everyone who visits says how friendly and caring the staff are. Being a small home they are very aware of any changes in Dad's condition and let me know whenever something needs attention.
As someone living overseas, it's important to me to know they are taking good care of Dad - and they are. It was definitely one of the best decisions I made to move Dad into The Elms.

How likely would you be to recommend The Elms Residential Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Myself and my wife looked at three other care homes for Mum before settling on and deciding on The Elms.
We looked first at a big care home in a village just outside Yeovil, but even though it was ultra-modern it lacked the 'homely feel’, next we looked at a slightly smaller one run by the same company, but if I'm honest it was noisy and just damn right scary! The 3rd was a care home in Yeovil, without a doubt 5-star luxury, however, due to Mum having Alzheimer's, we wanted somewhere that would stimulate her mind with activities, not just a TV on the go 24/7! We then found The Elms!! One walk around with the manager I just knew it was the ONE!!! Mum has settled in great and now considers it her home. The genuine care and commitment of every one of the staff is exemplary and cannot be faulted in any way.
Mum enjoys the food, the activities and the cheeky banter between her and the staff, which we feel is very important being treated like a member of 'The family' and not just a resident.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My family and I would like to thank all the lovely staff who work at The Elms Residential Home. Mum attends The Elms three times a week on a day care basis, she always looks forward to her day as there is always plenty of activities, lovely food and always someone to talk to, this is very important for mum as she’s always been very sociable.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I sat with my father in The Elms as he drew his last breath. It was a very gentle, peaceful moment and like all the rest of the time my father spent in The Elms, there was an overwhelming sense of kindness, calmness and dignity. Every staff member seemed to be only too willing to make the extra effort to make my dad's stay there the best it could be. Always a man with a cheeky manner, he delighted in the happy banter. At a time when our wonderful health service is being stretched, it was a great comfort to us that dad was able to be cared for properly and completely in this ideal, small-scale setting.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident at The Elms for quite some time. The care that she receives is outstanding. I have no doubt that she is well looked after and well fed. She is happy in the home where the staff are friendly and caring. She loves taking part in the activities which include knitting and craft. She also loves taking part in Zumba sessions which often have her on her feet dancing with staff. The also go out on regular trips which she looks forward to.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was made very welcome and looked after really well. The home is placed in a lovely setting overlooking lovely views. Everywhere is decorated to a high standard kept clean and well maintained. Rooms are comfortable and warm. Staff are very caring. Dad always enjoyed his food. There are many activities which dad enjoyed. The owner has mixed with the residents and dad enjoyed his company. Many thanks to the Elms for all they have done.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and management at the Elms are exemplary. The passion and commitment of the team are obvious. My Father recently passed away whilst resident at the Elms. Without question, the way he was treated in his final days and hours, the dignity he was shown to the end and the extremes that the staff and the management went to in order to make him comfortable is beyond words. The care and concern permeate through all staff and extends to the family as well. Many of the staff team came to the funeral as did the owner who travelled from London to be there. My mother also resides at the Elms and continues to be cared for by an experienced and passionate team who make the Elms what it is - the only choice for my Mother. There may be better equipped and better resourced residential homes in the market - but there is no doubt in my mind that what the Elms offers in terms of quality of care, love and attention is hard to beat.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been a resident since April 2012 and the care that mum receives at the home helps myself and sisters sleep well at night.
Many of the original staff members are still in post which offers Mum continuity.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Well, our Mother's move from semi-independent living to The Elms Residential Home has been nothing short of a miracle and a joy.

As most of us would feel, giving up a home is very traumatic, but Mother was received with such genuine kindness and friendship at The Elms, that within twenty-four hours she was 'part' of the place. She feels like 'the luckiest person on earth', to be in receipt of such care comfort and kindness. She thinks she may be in Heaven already! Her worries and anxieties are no longer part of her life and she is free to enjoy being part of the family at The Elms. She is also close to many members of her large family so enjoys regular visits.

Mother loves her beautiful room, looking out over fields of sheep and horses. When she wants to soak up some sun, she goes to a chair just outside her room, reads the paper, has a coffee and chats to passers-by.

The quality of the human environment sets The Elms Residential Home apart.

We are so happy and thankful to all the staff at The Elms.

How likely would you be to recommend The Elms Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

September 2014

November 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Elms Residential Home