The Elms

I would have no hesitation in recommending The Elms. My mother was well looked after and could not speak highly enough of the staff. My mother had a couple of bouts of illness which were exceptionally well handled. The room was always clean and the food of a high standard being tailored to individual dietary requirements.

Both my parents lived at the Elms from 2015 until their deaths. Dad in November 2016 and Mum in December 2018. In all that time the care that they were given was above and beyond what we could have hoped for. It was my parents wish to be there at end of life and they were looked after with grace and dignity from all the staff. The staff were always there to listen if we had questions to ask and went out of their way to make Mum and Dads time a happy one.

The premises always appeared to be clean and tidy and all in all a very good residential care home.

Dad ended his days at The Elms. He received end of life care from them which cannot be faulted. When he passed away there was someone with him, holding his hand which meant so much to us. Dad and our family were treated with kindness, care and compassion by everyone involved with The Elms. Our family is just so pleased we found such a wonderful home and can never thank everyone enough for everything they did for dad.

My mother in law spent the last two years of her life at The Elms Residential Home and although she could be difficult at times due to vascular dementia, she was treated with the utmost kindness, patience and respect by the management and staff. The accommodation is of a high standard, her room was a good size and was kept spotlessly clean.

Mum enjoys the food, the activities and the cheeky banter between her and the staff, which we feel is very important being treated like a member of 'The family' and not just a resident.

As someone living overseas, it's important to me to know they are taking good care of Dad - and they are. It was definitely one of the best decisions I made to move Dad into The Elms.

My family and I would like to thank all the lovely staff who work at The Elms Residential Home. Mum attends The Elms three times a week on a day care basis, she always looks forward to her day as there is always plenty of activities, lovely food and always someone to talk to, this is very important for mum as she’s always been very sociable.

My wife and I sat with my father in The Elms as he drew his last breath. It was a very gentle, peaceful moment and like all the rest of the time my father spent in The Elms, there was an overwhelming sense of kindness, calmness and dignity. Every staff member seemed to be only too willing to make the extra effort to make my dad's stay there the best it could be. Always a man with a cheeky manner, he delighted in the happy banter. At a time when our wonderful health service is being stretched, it was a great comfort to us that dad was able to be cared for properly and completely in this ideal, small-scale setting.

My mother has been a resident at The Elms for quite some time. The care that she receives is outstanding. I have no doubt that she is well looked after and well fed. She is happy in the home where the staff are friendly and caring. She loves taking part in the activities which include knitting and craft. She also loves taking part in Zumba sessions which often have her on her feet dancing with staff. The also go out on regular trips which she looks forward to.

The staff and management at the Elms are exemplary. The passion and commitment of the team are obvious. My Father recently passed away whilst resident at the Elms. Without question, the way he was treated in his final days and hours, the dignity he was shown to the end and the extremes that the staff and the management went to in order to make him comfortable is beyond words. The care and concern permeate through all staff and extends to the family as well. Many of the staff team came to the funeral as did the owner who travelled from London to be there. My mother also resides at the Elms and continues to be cared for by an experienced and passionate team who make the Elms what it is - the only choice for my Mother. There may be better equipped and better resourced residential homes in the market - but there is no doubt in my mind that what the Elms offers in terms of quality of care, love and attention is hard to beat.

My father was made very welcome and looked after really well. The home is placed in a lovely setting overlooking lovely views. Everywhere is decorated to a high standard kept clean and well maintained. Rooms are comfortable and warm. Staff are very caring. Dad always enjoyed his food. There are many activities which dad enjoyed. The owner has mixed with the residents and dad enjoyed his company. Many thanks to the Elms for all they have done.

Many of the original staff members are still in post which offers Mum continuity.

Well, our Mother's move from semi-independent living to The Elms Residential Home has been nothing short of a miracle and a joy.

As most of us would feel, giving up a home is very traumatic, but Mother was received with such genuine kindness and friendship at The Elms, that within twenty-four hours she was 'part' of the place. She feels like 'the luckiest person on earth', to be in receipt of such care comfort and kindness. She thinks she may be in Heaven already! Her worries and anxieties are no longer part of her life and she is free to enjoy being part of the family at The Elms. She is also close to many members of her large family so enjoys regular visits.

Mother loves her beautiful room, looking out over fields of sheep and horses. When she wants to soak up some sun, she goes to a chair just outside her room, reads the paper, has a coffee and chats to passers-by.

The quality of the human environment sets The Elms Residential Home apart.

We are so happy and thankful to all the staff at The Elms.