The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 69 Reviews
  • The Elms, Yeovil
The Elms is a well-established family-owned care home located in the village of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of highly skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment programme to modernise rooms, hallways and communal areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1260 – £1400
  • Self-Funded Residential Dementia Care: £1260 – £1400
  • RESPITE Self-Funded Residential Care: £1260 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1260 – £1400

Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Elms Residential Home (Yeovil) Ltd

Person in charge

  • Louise Turner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services-funded Clients welcomed with financial 'Top-up'
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.

Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.

The Elms Reviews (69)

Total of 69, showing 61-69
9.9

The Elms has a Review Score of 9.9 (9.877) out of 10, based on 22 reviews in the last 2 years. Over all time The Elms has 69 reviews.

Overall Experience

  • 65
  • 4
  • 0
  • 0
  • 0

Date Published

69
4
10
22
47

Review from Jonathan M (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife looked at three other care homes for Mum before settling on and deciding on The Elms.
We looked first at a big care home in a village just outside Yeovil, but even though it was ultra-modern it lacked the 'homely feel’, next we looked at a slightly smaller one run by the same company,
but if I'm honest it was noisy and just damn right scary! The 3rd was a care home in Yeovil, without a doubt 5-star luxury, however, due to Mum having Alzheimer's, we wanted somewhere that would stimulate her mind with activities, not just a TV on the go 24/7! We then found The Elms!! One walk around with the manager I just knew it was the ONE!!! Mum has settled in great and now considers it her home. The genuine care and commitment of every one of the staff is exemplary and cannot be faulted in any way.
Mum enjoys the food, the activities and the cheeky banter between her and the staff, which we feel is very important being treated like a member of 'The family' and not just a resident.

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Review from Paul (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been extremely happy with my choice of The Elms as a care home for my dad. Everyone who visits says how friendly and caring the staff are. Being a small home they are very aware of any changes in Dad's condition and let me know whenever something needs attention.
As someone living overseas, it's
important to me to know they are taking good care of Dad - and they are. It was definitely one of the best decisions I made to move Dad into The Elms.

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Review from Michelle C (Daughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank all the lovely staff who work at The Elms Residential Home. Mum attends The Elms three times a week on a day care basis, she always looks forward to her day as there is always plenty of activities, lovely food and always someone to talk to, this is very important
for mum as she’s always been very sociable.

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Review from Peter H (Son of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I sat with my father in The Elms as he drew his last breath. It was a very gentle, peaceful moment and like all the rest of the time my father spent in The Elms, there was an overwhelming sense of kindness, calmness and dignity. Every staff member seemed to be only too willing to make the
extra effort to make my dad's stay there the best it could be. Always a man with a cheeky manner, he delighted in the happy banter. At a time when our wonderful health service is being stretched, it was a great comfort to us that dad was able to be cared for properly and completely in this ideal, small-scale setting.

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Review from David S (Son of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Elms for quite some time. The care that she receives is outstanding. I have no doubt that she is well looked after and well fed. She is happy in the home where the staff are friendly and caring. She loves taking part in the activities which include knitting and craft.
She also loves taking part in Zumba sessions which often have her on her feet dancing with staff. The also go out on regular trips which she looks forward to.

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Review from Mike L (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at the Elms are exemplary. The passion and commitment of the team are obvious. My Father recently passed away whilst resident at the Elms. Without question, the way he was treated in his final days and hours, the dignity he was shown to the end and the extremes that the staff
and the management went to in order to make him comfortable is beyond words. The care and concern permeate through all staff and extends to the family as well. Many of the staff team came to the funeral as did the owner who travelled from London to be there. My mother also resides at the Elms and continues to be cared for by an experienced and passionate team who make the Elms what it is - the only choice for my Mother. There may be better equipped and better resourced residential homes in the market - but there is no doubt in my mind that what the Elms offers in terms of quality of care, love and attention is hard to beat.

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Review from Trevor Q (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was made very welcome and looked after really well. The home is placed in a lovely setting overlooking lovely views. Everywhere is decorated to a high standard kept clean and well maintained. Rooms are comfortable and warm. Staff are very caring. Dad always enjoyed his food. There are
many activities which dad enjoyed. The owner has mixed with the residents and dad enjoyed his company. Many thanks to the Elms for all they have done.

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Review from Beryl (Daughter of Resident) published on 15 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since April 2012 and the care that mum receives at the home helps myself and sisters sleep well at night.
Many of the original staff members are still in post which offers Mum continuity.

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Review from Judith P (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, our Mother's move from semi-independent living to The Elms Residential Home has been nothing short of a miracle and a joy.


As most of us would feel, giving up a home is very traumatic, but Mother was received with such genuine kindness and friendship at The Elms, that within twenty-four hours

she was 'part' of the place. She feels like 'the luckiest person on earth', to be in receipt of such care comfort and kindness. She thinks she may be in Heaven already! Her worries and anxieties are no longer part of her life and she is free to enjoy being part of the family at The Elms. She is also close to many members of her large family so enjoys regular visits.


Mother loves her beautiful room, looking out over fields of sheep and horses. When she wants to soak up some sun, she goes to a chair just outside her room, reads the paper, has a coffee and chats to passers-by.


The quality of the human environment sets The Elms Residential Home apart.


We are so happy and thankful to all the staff at The Elms.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for The Elms is calculated as follows: ( (231 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 16 Aug 2025

Lovely ground floor, recently refurbished room available with plenty of natural sunlight.

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Awards / Recognitions (2)

Meet the Team (4)

Louise

Louise Turner

Job Title: Registered Manager

Joined: 2020

I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 29 years, with my start as a care assistant and working my way up to become a registered manager.


Being a registered manager for a care home carries significant responsibility, as it involves overseeing the day-to-day operations to ensure the highest standards of care for residents. My role requires a balance of compassionate leadership, strong organisational skills, and a deep understanding of regulatory frameworks such as those set by CQC. I ensure that staff are well-trained, residents’ needs are met individually with dignity and respect, and that the care home operates safely and efficiently. Building trust with residents, families, and staff is essential, as is the ability to respond effectively to challenges and continuously improve service quality. My role is both demanding and rewarding, with a direct impact on the well-being and quality of life of vulnerable individuals.


We have a great team here at The Elms with an atmosphere of happiness. The laughter from staff and residents alike throughout the corridors and home is satisfying to hear. The Elms is really a home from home for the residents, and this is how we like it to be.

Anita

Anita Coles

Job Title: Senior Clinical Lead

Joined: 2016

Hi, my name is Anita, and I have worked in the care sector for approximately 24 years, the last 10 of which have been here at The Elms. I am level 4 qualified, I am one of the Senior Clinical Leads, and I enjoy every minute of my job and still do!


Being a Clinical Lead here means wearing many hats — and that’s what makes it such a fulfilling role. At the heart of what I do is making sure our residents receive safe, high-quality, and compassionate care every single day. I’m not just in the office — I’m very much on the floor, working alongside our care staff, offering guidance, and stepping in wherever needed.


I spend a lot of time supporting the team — helping with training, answering questions, and making sure our care plans are truly person-centred. I carry out audits, medication checks, and help keep us compliant with all regulations, but I always keep my focus on the people — both residents and staff.


We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms, I'm proud to say we provide top-quality care and compassion for all of our residents and we always ensure all their needs are met.

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Kat Martin

Job Title: Senior Clinical Lead

Joined: 2016

Hi, I'm Kat, and I love working at the Elms. I've been here for over 10 years, and it gets better all the time. As a clinical lead, no two days are ever the same. My day starts with a handover, and I check in on any changes with our residents, review clinical notes, and make sure we’re fully up to date on everyone’s care needs. Medication rounds, supporting and mentoring care staff and regular supervisions are part of my role. I ensure our clinical practices are safe, up to date and in line with CQC standards.


I work closely with GPs, district nurses, and other healthcare professionals. Communication is key to making sure our residents get joined-up, holistic care. I meet regularly with families, too, helping them feel informed and reassured about their loved one’s care. When the Registered Manager is away, I step in to support the running of the home.


What keeps me going is knowing that I’m making a real difference — not just to the residents, but to the staff as well. It’s a role that’s challenging, rewarding, and genuinely meaningful.

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Karen Kay

Job Title: Director

Joined: 2016

As the proud owner of an excellent care home, there’s nothing more rewarding than knowing we’re making a real difference in people’s lives every day. Creating a warm, safe, and respectful environment where residents feel valued and genuinely cared for is at the heart of everything we do. I take immense pride in the dedication of our team, whose compassion, professionalism, and commitment to quality care are what make our home so special. Seeing residents thrive, families feel at ease, and staff grow in confidence and skill makes it all worthwhile. This isn’t just a business — it’s a community, and I’m proud to be part of it.


The team at the Elms is what makes it a success. I am grateful and proud of the incredible senior management team and all of our outstanding carers. These are the people who make the difference day to day.

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