The Elms

Yeovil Marsh, Yeovil BA21 3QG
Review Us
9.9 72 Reviews
  • The Elms, Yeovil
Discover how the Elms redefines care by setting a new standard at its beautiful location in Somerset. Unparalleled personalised care for residents designed to offer exceptional quality of life; peace of mind for you and your family through independence, respect, comfort and care.

Exceptional Care Standards

Personalised attention 24/7 ensuring the highest level of support at all times while promoting independence in a breathtaking countryside setting.Bespoke care plans, enriching activities and a welcoming community ensures every day feels exceptional.

Comprehensive Care Services

Experience tailored services, residential care, dementia support, short term respite care – all designed to meet your individualised needs. A highly trained team will support your independence while anticipating your every need with warmth and compassion. Staff can’t do enough for residents.

Dementia

Short term respite

Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1290 – £1350
  • Self-Funded Residential Dementia Care: £1290 – £1350
  • RESPITE Self-Funded Residential Care: £1290 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1290 – £1350

Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.

These prices are only a guideline, please contact The Elms to find out the exact price for your requirements.

Contact The Elms to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Elms to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • The Elms Residential Home (Yeovil) Ltd

Person in charge

  • Louise Turner (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Privately Funded residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1999
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.

Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.

9.9

The Elms has a Review Score of 9.9 (9.861) out of 10, based on 26 reviews in the last 2 years.
Over all time The Elms has 72 reviews.

Overall Experience
  • 67
  • 5
  • 0
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  • 0
Date Published
  • 72
  • 7
  • 11
  • 26
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Reviewer Connection to The Elms
  • 27
  • 25
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 21-40
Review from P G (Son of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to commend The Elms Residential Home (Yeovil) where my mother, who is 100 years of age, is living. She has been in their care for around eight months now and I have found all the care staff to be very supportive and the home to be extremely well run. I have no hesitation in recommending
The Elms.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care. Registered Manager.

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Review from Jennifer W (Wife of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had to look for a care home for my husband who had recently had a major stroke. I was recommended The Elms by several people. It has lived up to it's reputation. The staff are lovely and friendly, the home has the feel of a comfortable, welcoming place to live.
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Review from Jenny C (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found The Elms very friendly and caring. Small enough for each user to be treated as an individual whose needs are recognised in a supportive manner. Treated with dignity and patience. A very professional environment, lovely facilities and welcoming to visiting family and friends. My mum moved into
The Elms in October 2021 until December 2023 and I couldn't have asked for better care for her. Beautiful, peaceful, rural setting with the gardens well-maintained.
Reply from Louise Turner, Home Manager at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Susan B (Friend of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a beautiful place The Elms is. So very clean, tidy and happy place. Nothing seems to be any trouble for the carers, they work so hard but always greet you with a smile.
Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to review our home. We have had a lot of changes over the last few years and that is why your review is important to us. We aim to continue providing outstanding care for all our residents.

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Review from C B (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive staff - family and residents. Welcoming and understanding in difficult situations. Keen to encourage inclusion in activities and participation. Good variety of activities. Lovely rooms with great access to outdoor areas.
Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to write your review of The Elms Care Home. It is so nice to read positive comments on the care and support provided by our team. I shall be sure to share with them your review. The Elms is a secure residential home, our priority is to keep our residents safe in a safe environment. We have alarms and keypads on doors for security and safety, this is throughout the building, we also have a beautiful garden that the residents enjoy, and this area is also secure with a locked gate.


Thank you.

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Review from Susan B (Daughter of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into The Elms, initially for a month of respite due to illness and once recovered she decided that she liked it so much that she decided to stay. She is still living there 9 months on and is happy, content and very well looked after. The staff are thoughtful and caring and really go the
extra mile to support both the residents and their families. All of our family have been made to feel welcome whenever we visit. We are kept informed of things affecting Mum, and we feel additionally reassured seeing her, at nearly 94, doing so well. She says that she is able to do the things she wants to do and does not feel pressured or worried in any way. There are always activities for the residents during the day and the staff make every effort to keep them varied.
The Elms really is a gem.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms. Excellent.

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Review from Cate W (Sister of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been made most welcome in The Elms after transferring from another residential home which was over 90 miles away from me. I am now able to visit on a regular basis. On her arrival, it took some time to settle in due to her dementia but the staff have been so patient, kind, and caring,
and they have found the best ways to help her with her needs. The Elms have activities for her to enjoy especially singing and dancing and I have seen her dancing away on their social media page. I can thoroughly recommend the home.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review, it is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.

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Review from Sue W (Daughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elms has been home for Dad for the last 6 months, as he was no longer able to live independently after a series of falls. The home is in a lovely location surrounded by countryside, with great outdoor spaces for residents to sit. The rooms are spacious, clean and light and there is room enough for
Dad to have his own possessions around him. The manager listened to all our concerns and was very reassuring. The staff are caring, helpful and keep us updated, nothing is too much trouble.
Members of the family are always welcomed with a smile and we can rest easy, knowing that he is safe and well cared for. Thank you to everyone involved in his care.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Raymond E (Brother of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was at The Elms for six months during which time she was well looked after by the staff. She was happy there and made friends. The home is surrounded by fields and a wonderful view. She really enjoyed the food. All the staff always made myself and my wife welcome when we visit and nothing
was too much trouble for any of them. The care home manager always kept us informed about her well-being. I would recommend this care home as excellent.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your sister. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted to our care.
Louise

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Review from Lesley R (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elms is an excellent care home, and I would highly recommend it. It is a lovely modern bungalow, very light and airy, with beautiful views across the countryside. My mum spent 18 months here. She was happy and well looked after. The manager and staff are all lovely, friendly and very approachable,
and nothing is too much trouble. Mum's last days were spent here, and her care was impeccable. I have nothing bad to say about this lovely care home and would recommend it to anyone.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.

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Review from Hilary W (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving mum into a care home was an incredibly difficult decision as she had always insisted on living independently. The care home manager listened to all our concerns and offered complete reassurance. To our amazement, Mum settled very quickly. She likes the food, says that the staff are all kind to
her and no one 'bosses her around'! She also likes the companionship of the other residents. When we visit, we are always greeted with a smile, all our questions are answered and the atmosphere in The Elms is that of a genuine home, not an institution. It always makes me smile when I see Mum treating the Elms as her own home.
Thank you everyone for helping Mum, and us, with the transition.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Sarah G (Daughter of Resident) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad moved into The Elms in May. The manager and her lovely staff made what could have been a difficult experience, a very smooth transition from hospital to the home. Dad settled in very quickly and clearly feels very at home there and he really enjoys the company of the other residents and staff.
The staff were very quick to understand my Dad's character and are very attentive to all his needs. The Elms has a lovely homely feel with beautiful views out towards the open country. Dad also really enjoys the food, particularly the homemade cake! The Elms are very good at keeping me informed of any news regarding my Dad and I feel that I can visit at any time. They even welcome my dog!
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your Dad, I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.

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Review from A G (Son of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of The Elms and its wonderful staff. From day 1 (Sept 2021), the manager and the team have made Mum really welcome. Of course, it took time to transition from living at home, independently to settling into communal life. Mum has been looked after so well along the way. She's
been helped and really well cared for, when needing medical intervention. As a family, we know she's in a warm, safe, friendly home, with incredibly caring, patient staff. She's eating a balanced diet. She's participating in the social activities, the regular residents' meetings and even singing again! Of course, care does cost and it's always an initial shock when having to research these things. Once that really tough decision is made, then obviously it's a matter of where? Without going into details of how we discovered The Elms, I'm very pleased we did. When researching, several people expressed to me how caring and friendly The Elms is. Over time, the cost is put into context, as I've tried to capture.
Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care. Home Manager, Louise Turner.

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Review from M C (Granddaughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad moved in, in June, and the staff have been brilliant in helping him to settle in. He seems to really love being at the Elms. Met some lovely people to keep him company, and says nothing but nice things about all the staff, and it’s wonderful to see him so happy and engaged with all the activities
the Elms offer to their residents. I haven’t seen him this happy and carefree in a long time.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have, not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.

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Review from Janet M (Friend of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at The Elms is simply wonderful. Whenever I visit, I am met with smiles and am made to feel welcome and nothing is ever too much trouble. Even when covid first hit, they found ways to make life as interesting and normal as possible for everyone. All the residents seem very content here and
when you look at the activities board, there is always something going on to keep the residents stimulated. Birthdays are never missed and residents are made to feel special. A special mention for the lovely manager and all her team - they go above and beyond what is required from the job description. A wonderful, uplifting care home. Thank you, everyone.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your glowing review of The Elms. Working through a pandemic has been extremely tough but the staff have worked hard and shown their dedication to the home.
I will certainly share it with the team at The Elms.

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Review from Barry S (Son of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Elms is an excellent residential care home in a small village, with beautiful views across the Somerset Countryside. The staff are very friendly, efficient and sensitive to the needs of both the residents in their care and visitors to the care home. Rigorous procedures are in place to ensure that
residents do not come into contact with coronavirus. After becoming quite isolated and struggling to cope living on her own, Mum has flourished since moving into The Elms. The quality of personal care is excellent and she relishes dining with the other residents and reports that the quality of the food is good. She particularly enjoys participating in the wide range of activities provided. The home is clearly exceptionally well run and the manager is friendly and approachable. Her staff are attentive to the needs of the residents. We have particularly appreciated being able to talk to Mum over skype and seeing photos and videos of Mum's daily life on the Home's dedicated social media page.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind words. We have a wonderful staff team who are committed to providing a very high standard of care and I'm sure they'll be delighted to read your lovely review. Wishing you and your family well.

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Review from Sheryl W (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we struggled with the decision to place my mother in a home. My mother has settled well at The Elms and we know we made the right choice. The staff were very supportive, especially the manager, who has kept in touch on a regular basis. We are confident my mother is receiving excellent care.
My mother has told me herself, the food is very good. The home is surrounded by countryside. It has a family atmosphere.
Reply from Andrew Pickup, Owner at The Elms

We really appreciate you completing this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. We are so pleased to read that you are happy with the care provided. I will make sure all our staff at The Elms know of your kind words.

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Review from Nicholas W (Son of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for several years and was very content and settled well. Her care was excellent and the staff were always helpful and considerate. Her dementia was well managed and we always felt she was in good hands. She was warm, comfortable, well-fed and always clean as was the whole premises,
which we felt was most important. Her passing was gentle and sensitively handled. Thank you all.
Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will make sure that all the staff are aware of your kind comments, as your feedback is very important to us. I always say that we should be the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity.

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Review from Jo B (Daughter-in-law of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been a resident of The Elms for six months now and we are all very happy with how her general health and happiness has improved with all the care she is receiving from the dedicated, professional, caring team of workers. We have also had to have help with sorting paperwork out for
my mother-in-laws affairs in this crazy time of Covid and lock-downs. The Staff have facilitated all our extensive needs for getting paperwork signed and expedited to various business professionals and we are extremely grateful to all the staff for their assistance. I would not hesitate to recommend The Elms as a wonderful home for your loved ones to live.
Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your kind comments onto the staff at The Elms. Louise Turner, Registered Manager.

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Review from Sue B (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in The Elms for just over a year now. The Elms is a very well managed home in beautiful surroundings. The care Mum receives is outstanding; she is very happy and settled. All the staff give such wonderful care to everyone. There are always activities for all to join in, if they wish
to. I could not be happier that we found such a lovely home for Mum.
Many thanks to all of you.
Reply from Andrew Pickup, Owner at The Elms

Thank so much for taking the time to write such a lovely review. It is heart warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provide by The Elms excellent. Louise Turner, Registered Manager.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for The Elms is calculated as follows: ( (269 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 309 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Elms is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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Meet the Team (4)

Louise

Louise Turner

Job Title: Registered Manager Joined: 2020

I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 29 years, with my start as a care assistant and working my way up to become a registered manager.


Being a registered manager for a care home carries significant responsibility, as it involves overseeing the day-to-day operations to ensure the highest standards of care for residents. My role requires a balance of compassionate leadership, strong organisational skills, and a deep understanding of regulatory frameworks such as those set by CQC. I ensure that staff are well-trained, residents’ needs are met individually with dignity and respect, and that the care home operates safely and efficiently. Building trust with residents, families, and staff is essential, as is the ability to respond effectively to challenges and continuously improve service quality. My role is both demanding and rewarding, with a direct impact on the well-being and quality of life of vulnerable individuals.


We have a great team here at The Elms with an atmosphere of happiness. The laughter from staff and residents alike throughout the corridors and home is satisfying to hear. The Elms is really a home from home for the residents, and this is how we like it to be.

Anita

Anita Coles

Job Title: Senior Clinical Lead Joined: 2016

Hi, my name is Anita, and I have worked in the care sector for approximately 24 years, the last 10 of which have been here at The Elms. I am level 4 qualified, I am one of the Senior Clinical Leads, and I enjoy every minute of my job and still do!


Being a Clinical Lead here means wearing many hats — and that’s what makes it such a fulfilling role. At the heart of what I do is making sure our residents receive safe, high-quality, and compassionate care every single day. I’m not just in the office — I’m very much on the floor, working alongside our care staff, offering guidance, and stepping in wherever needed.


I spend a lot of time supporting the team — helping with training, answering questions, and making sure our care plans are truly person-centred. I carry out audits, medication checks, and help keep us compliant with all regulations, but I always keep my focus on the people — both residents and staff.


We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms, I'm proud to say we provide top-quality care and compassion for all of our residents and we always ensure all their needs are met.

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Kat Martin

Job Title: Senior Clinical Lead Joined: 2016

Hi, I'm Kat, and I love working at the Elms. I've been here for over 10 years, and it gets better all the time. As a clinical lead, no two days are ever the same. My day starts with a handover, and I check in on any changes with our residents, review clinical notes, and make sure we’re fully up to date on everyone’s care needs. Medication rounds, supporting and mentoring care staff and regular supervisions are part of my role. I ensure our clinical practices are safe, up to date and in line with CQC standards.


I work closely with GPs, district nurses, and other healthcare professionals. Communication is key to making sure our residents get joined-up, holistic care. I meet regularly with families, too, helping them feel informed and reassured about their loved one’s care. When the Registered Manager is away, I step in to support the running of the home.


What keeps me going is knowing that I’m making a real difference — not just to the residents, but to the staff as well. It’s a role that’s challenging, rewarding, and genuinely meaningful.

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Karen Kay

Job Title: Director Joined: 2016

As the proud owner of an excellent care home, there’s nothing more rewarding than knowing we’re making a real difference in people’s lives every day. Creating a warm, safe, and respectful environment where residents feel valued and genuinely cared for is at the heart of everything we do. I take immense pride in the dedication of our team, whose compassion, professionalism, and commitment to quality care are what make our home so special. Seeing residents thrive, families feel at ease, and staff grow in confidence and skill makes it all worthwhile. This isn’t just a business — it’s a community, and I’m proud to be part of it.


The team at the Elms is what makes it a success. I am grateful and proud of the incredible senior management team and all of our outstanding carers. These are the people who make the difference day to day.

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