Greenhill House

Tweentown, Cheddar BS27 3HY
Review Us
9.8 41 Reviews
  • Greenhill House, Cheddar
Greenhill House is a homely and purpose-built residential care home, offering specialist residential care and dementia support.

The home is located close to shops, cafes and the local amenities of Cheddar.

Opened by HRH the Countess of Wessex in 2014, residents at Greenhill House benefit from spacious en-suite rooms, homely living spaces and peaceful seating areas.

Alongside high-quality, person-centred residential care, Greenhill House provides specialist support for those living with dementia.

Within the Greenhill House complex is Mendip View, a separate building offering independent living retirement accommodation, with access to specialist care and support if required.

Perfect for those wanting their own front door, with the reassurance that support is at hand, each self-contained, fully-furnished suite at Mendip View offers high-quality bedroom and en-suite bathroom facilities, along with a living area and kitchen or kitchenette. There are lifts to all floors, so you can enjoy spectacular views of the Mendip Hills without the worry of stairs.

Enjoy 24/7 expert residential and dementia care as a resident in Greenhill House, or enjoy independent retirement living at Mendip View, with support on hand should you need it. Please contact the team to find out how they can best support your individual requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Greenhill House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Greenhill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jenny Futcher (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (55)
  • Single Rooms with ensuite Wet Room (52)

Greenhill House Reviews (41)

Total of 41, showing 1-20
9.8

Greenhill House has a Review Score of 9.8 (9.758) out of 10, based on 19 reviews in the last 2 years. Over all time Greenhill House has 41 reviews.

Overall Experience

  • 36
  • 5
  • 0
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Date Published

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Review from S L (Son of Resident) published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad always enjoys his time at Greenhill House. I know some of the team there, they say he does as well. We are worried that sometimes he may be on his own in his room and not join in with the activities. So a sheet of things he's done would be helpful and to ask him about once he's home again. The management
and staff are friendly and happy to help.

Reply from Greenhill House, Somerset Care at Greenhill House

Thank you for taking the time to leave a review for the respite care your Dad enjoys at Greenhill House in Cheddar. As discussed, ahead of your Dad's next stay with us, we will be pleased to show you how you can access details of his care and activities in real-time, so that you can keep up-to-date with how he is and the activities that he chooses to join in with. We look forward to speaking with you again, soon. Best regards, Greenhill House

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Review from S H (Son of Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has received fantastic care since moving into Greenhill. The staff are focused on the residents well being rather than red tape or finances. Dad was given a very warm welcome and the team have gone above and beyond to settle him in. Their kindness and dedication has truly made a difference.
A big thank you to the manager and the team.

Reply from Greenhill House, Somerset Care at Greenhill House

Thank you for sharing your kind words for Greenhill House - we are delighted that you rate all aspects of your experience as 5-star! It means the world to us that your Dad feels settled in his new home.Best regards,Greenhill House

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Review from L J (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited Greenhill House, prior to my mum going in for respite care for a week, I was impressed by the friendly staff, pleasant surrounding and relaxed atmosphere. I had researched many homes and it was important to find the right one, as this was the first time she had gone into a home as a
resident. The food is excellent, plentiful and varied, with a snack bar available, so the residents can help themselves if they get hungry throughout the day. The activities are also varied, lead by helpful and enthusiastic team leaders. As a retired registered nurse, I have working in many homes + would rate this as one of the best + wouldn't hesitate to use Greenhill House again or recommend to others.

Reply from Greenhill House, Somerset Care at Greenhill House

Thank you for taking the time to share your lovely feedback and compliments for Greenhill House in Cheddar. We are delighted that you rate all aspects of your experience as 5 stars, particularly given your professional background. We will share your kind words about your Mum's respite stay with the team, as this will mean such a lot to them. Best regards,Greenhill House

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Review from L I (Granddaughter of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so friendly and have built individual connections with my Grandad at a very emotional time. They have built lovely connections with all of us too!

Reply from Greenhill House, Somerset Care at Greenhill House

Thank you for taking the time to share your lovely review. We consider the families of our residents to be just as much a part of our Greenhill House family as those in our care, so we are so pleased that your experience reflects this. Best regards,Greenhill House

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Review from L I (Daughter of Resident) published on 19 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely friendly environment which is so important when your loved ones are needing to be looked after. A stressful time in our lives and we feel supported by all the staff.

Reply from Greenhill House, Somerset Care at Greenhill House

Thank you for sharing your 5-star feedback for Greenhill House! We recognise that transitioning into care can be a very emotional time for the whole family, so we are so pleased to hear that you all feel supported. We will share your kind words with the team. Best regards,Greenhill House

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Review from Debbie M (Daughter of Resident) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident in Greenhill Cheddar since October 2023. She has been lucky to find a home and caring staff who have become her world and she regards as friends. It is reassuring for us to know that she is happy at Greenhill and they go out of their way to support and find things to interest mum
such as gardening club and getting her to help out with napkin folding at meal times.

Reply from Greenhill House, Somerset Care at Greenhill House

Dear Debbie,Thank you for sharing such lovely feedback- it is wonderful to hear that your Mum is thriving at Greenhill House in Cheddar. It means the world to us that she is is settled, engaged and making new friends, in her new home.Best regards,Greenhill House

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Review from Jerry W (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care and attention. Outstanding - thank you.

Reply from Greenhill House, Somerset Care at Greenhill House

Dear Jerry, thank you for leaving a 5-star review for Greenhill House! Your feedback and compliments mean the world, and we will be sure to share them with the team. Best regards,Somerset Care

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Review from H H (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Greenhill House for 9 years now, during which time her dementia has gradually progressed to the advanced stage at which it is now. The fact that she has lived there so long is a result of the exceptional high standard of care that she has received over the years. Although
Mum is bedridden and unable to communicate, she is always clean, has no bed sores and is treated with dignity and respect. As her needs have changed, Greenhill House have adapted their care to suit her. The management and staff are friendly and approachable, nothing is too much trouble. Excellent.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for taking the time to share this heartfelt review. We are truly honoured to have had the privilege of caring for your mother for the past nine years. It's wonderful to read that the standard of your mum's care has met expectations and has continued to do so whil adapting to her changing needs.Best regards, Somerset Care

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Review from Nicola N (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Greenhill in February and has settled really well. Without exception the staff are wonderful. They are all very caring and kind and professional. Mum's room is very nice and the food is excellent. We are allowed to visit freely whenever we choose to and on several occasions one of
us have arrived when interesting activities are taking place for the residents.My Dad has eaten Sunday lunch at Greenhill with my Mum and thoroughly enjoyed it. We are so glad we chose Greenhill for her care.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that your mum has settled in so well and that you've had positive experiences with our staff, facilities, and activities. It's wonderful to know that the Sunday lunch was also enjoyable for your dad. We're so glad you chose Greenhill House, and will continue to do our best to provide her with the best possible care.Best regards, Somerset Care

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Review from Richard C (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding Care & Exceptional Staff!
I can't say enough good things about Greenhill House. From our first visit, we knew it was the right place for Dad. The staff are truly fantastic-kind, compassionate, and always willing to go the extra mile to ensure he feels comfortable and well cared for.
The
administration process was seamless, making what could have been a stressful transition incredibly smooth. The communication from the team is excellent-they keep us informed at all times, whether it's about Dad's well-being, activities, or any updates. It gives us real peace of mind knowing he is in such good hands.
Most importantly, Dad is so happy here! He enjoys the wonderful atmosphere, the engaging activities, and the warm company of both staff and residents. It's a joy to see him thriving in a place that truly feels like home.
We are beyond grateful to Greenhill House and highly recommend them to anyone looking for a caring and professional environment for their loved ones.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for your incredible review for Greenhill House! We are truly touched to read your kind words and lovely feedback about the care your Dad receives, and how informed and supported you feel as a family. It is always our aim to make the transition and settling in process as smooth as possible, and we are so glad to hear that this has been your experience. It is an absolute privilege to care for your Dad, and we look forward to welcoming you back for your next visit. Best regards,Somerset Care

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Review from B P (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are always cheerful and helpful.
They tell me how mum has been when I am entering the home so I am forewarned, which I appreciate.
I am also made very welcome whenever I visit.
As mum has difficulties swallowing tablets they contacted the doctor to arrange easier tablets and liquids.
Lastly words from my mum " they are very kind".

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for leaving a review for Greenhill House - we are so pleased that you feel welcomed into the home, and kept informed about your Mum's health and care. Please also pass on our thanks to your Mum, for her lovely feedback!Best regards,Somerset Care

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Review from John C (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In choosing a care home for my 85 year old sister, we viewed five local establishments. Greenhill House was prominent. My sister moved into Greenhill late Nov. 2024. Whilst we may have had some initial scepticism, this was short lived. We have found every member of management and staff to be professional,
attentive - obliging. The premises are clean to a high standard and the food of good quality. My sister has settled in well and enjoys being there. You are to be congratulated in running an excellent home.

Reply from Somerset Care, Somerset Care at Greenhill House

We are delighted that you rate Greenhill House in Cheddar as a 5-star care home, and that your sister feels settled and at home with us. We would like to thank you for your compliments about our team, the premises and the food - your feedback means the world to us.

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Review from Susan B (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I very much appreciate the team approach at Greenhill. The carers, admin, laundry and kitchen staff all show great concern and interest in both me and my husband. The young lady employed to manage activities is always positive and encouraging. I visit Greenhill most days and find most of the staff showing
a high standard of respect to the residents. However I am most concerned at the continual rising costs and worry that I will no longer be able to afford the care of my husband.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for taking the time to share your feedback for Greenhill House. We will share your kind words with our care staff, activities and the wider Greenhill House team.

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Review from Roderick N (Brother of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Greenhill for some 4 years + we visit when we can + have always found the details as ratings show.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for taking the time to leave a 5* review for Greenhill House in Cheddar. Your feedback is important to us.

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Review from Richard W (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring team.
always attentive and friendly.
Nothing seems too much for them.
My parents have improved both mentally and physically since they were both admitted.

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Review from Naomi B (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, welcoming, supportive and kind.
The cafe my parents are receiving is second to none. Every need is being taken care of and nothing is too much trouble.
They have gone from surviving at home to thriving with care.

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Review from S R (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Greenhill seven weeks and I feel happy about the care he's getting. I can go home and not worry about him too much.

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Review from Annette W (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill House care home has treated both of my parents with dignity and kindness. They have both gone from surviving to thriving. Their rooms are beautifully clean and the staff are skilled at care and support.
They also have supported me as well as my parents during this very difficult time of transition
to residential care from a home they lived in for the last 55 years.

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Review from Patrick W (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, clean, modern comfortable with friendly attentive staff. I have seen lots of residential homes and this is the best one I have seen. Everybody seemed comfortable there and well looked after.

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Review from J H (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was resident in Greenhill House for nearly four years during which time she was really well cared for by the manager and her team. She had a lovely clean, well decorated room and went down in to the communal lounge everyday for her meals, company and to participate in the activities which were
put on every day, keeping her stimulated and entertained. The staff were very friendly and accommodating, not only to the residents but also to the family and other visitors. They would always make time to stop for a chat and take an interest.

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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Greenhill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Greenhill House is calculated as follows: ( (178 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhill House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Jenny

Jenny Futcher

Job Title: Registered Manager

I have worked for Somerset Care for 21 years, and have been based at Greenhill House since September 2018. As soon as I walked into Greenhill I knew I wanted to be there – it’s a lovely home with a really nice atmosphere in a brilliant location.


I love the everyday contact with residents that you get in a residential care setting. I can take a break from the office and spend time with our residents, and my door is always open to them if they fancy a chat.


The thing I love most about my job can also be the hardest part at times – the variety. No two days are ever the same! I can come into work with plans for the day which change as soon as I walk in the door, but I wouldn’t have it any other way. I have an extremely knowledgeable and caring team at Greenhill, and we are proud to have created a warm, welcoming and relaxed atmosphere for our residents and their visitors.

Frequently Asked Questions about Greenhill House

What types of Care is Greenhill House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greenhill House have?

There are 55 Single Rooms.

What are the Facilities & Services at Greenhill House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenhill House to the centre of Cheddar?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenhill House to verify any information. View our terms and conditions. Greenhill House has an Enhanced Service - more info.