Greenhill House

Tweentown, Cheddar BS27 3HY
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9.8 41 Reviews
  • Greenhill House, Cheddar
Greenhill House is a homely and purpose-built residential care home, offering specialist residential care and dementia support.

The home is located close to shops, cafes and the local amenities of Cheddar.

Opened by HRH the Countess of Wessex in 2014, residents at Greenhill House benefit from spacious en-suite rooms, homely living spaces and peaceful seating areas.

Alongside high-quality, person-centred residential care, Greenhill House provides specialist support for those living with dementia.

Within the Greenhill House complex is Mendip View, a separate building offering independent living retirement accommodation, with access to specialist care and support if required.

Perfect for those wanting their own front door, with the reassurance that support is at hand, each self-contained, fully-furnished suite at Mendip View offers high-quality bedroom and en-suite bathroom facilities, along with a living area and kitchen or kitchenette. There are lifts to all floors, so you can enjoy spectacular views of the Mendip Hills without the worry of stairs.

Enjoy 24/7 expert residential and dementia care as a resident in Greenhill House, or enjoy independent retirement living at Mendip View, with support on hand should you need it. Please contact the team to find out how they can best support your individual requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Greenhill House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Greenhill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jenny Futcher (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (52)

Greenhill House Reviews (41)

9.8

Greenhill House has a Review Score of 9.8 (9.758) out of 10, based on 19 reviews in the last 2 years.
Over all time Greenhill House has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenhill House
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Review from Beverley M (Daughter of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly and helpful staff throughout. Always greeted with a smile whenever I have visited. Staff really enjoy their job and care deeply for all the residents. Have never not been greeted with a smile in the two-plus years of visiting.
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Review from Jackie I (Daughter of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived at Greenhill House since June 2021. I feel very lucky to have found such a lovely care home for him. Before he moved in, Dad was reclusive and lonely and suffered from low mood but since moving into Greenhill he has become sociable and content. The decor of Dad's room is very pleasant
and it is always spotlessly clean. He appreciates having an ensuite bathroom. The staff are compassionate and caring and care is tailored to the individual. Dad enjoys the varied activities provided by the very enthusiastic activities coordinator. I always feel welcome when I visit. Staff keep me updated and are always happy to answer questions. Greenhill has an excellent manager. There is a lovely atmosphere at Greenhill. Staff are always striving to improve the quality of life for residents. Now that Covid restrictions are easing, they are aiming to arrange more trips out. I would recommend Greenhill to anyone.
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Review from A H (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum died recently after having spent about three years in the lovely surroundings of Greenhill House. Mum suffered from dementia and throughout her stay, the care which she received from the staff was the best we could have wished for. At the end, my sister and I were able to stay with Mum so that
she had both her family and Greenhill 'family' with her when she passed peacefully away. The kindness and compassion of the team to all of us were so appreciated. The staff who looked after Mum throughout her time at Greenhill have been caring and dedicated. Management and communication are excellent.
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Review from Jane G (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad died recently in Greenhill after being a resident for about five years. He was always cared for with respect and kindness. It was a hard decision for my mum for him to go into Greenhill permanently, and being a proud man, he found it hard too. All the staff spent time with him doing puzzles and
talking to him and allowed him to walk inside and out day and night. During the last few days of his life, we were able to stay with him and the care that both he received and we received was exceptional.
I would have no doubt in recommending Greenhill to anyone.
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Review from Mike H (Son of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum and Dad moved into Greenhill House about three years ago, when they were both in their early nineties. They began their stay in a beautiful flat with its own small kitchen and lounge. The views from the windows were of the hills above Cheddar. They were helped to live as independently as they
wished, with help always on hand when they needed it. My Mum developed dementia and the staff were very supportive of my Father as well as giving my Mum all the extra love and care she needed. The staff were more like family members than carers and both my parents were very fond of the staff. Unfortunately, my Mum passed away after a fall and a short hospital stay. Dad was devastated, but the staff rallied around him and supported him until his own passing this May. He had been hospitalised for a time but wanted to return to Greenhill House. The Hospital and Greenhill worked together to make this possible. We cannot praise Greenhill staff highly enough for their dedication. Thank you!
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Review from Gary H (Son of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Greenhill House has been home to both of my parents for a number of years. The suite they had enabled them to continue to be together although Mother suffered from Dementia. The friendship and care they received was exemplary and I can not speak highly enough of the Manager and her team. When Mum died
2 years ago, Dad moved into a lovely single room with garden access. The support of the staff was excellent, and he looked upon all of them as his family. Covid has been an extremely difficult time for Dad, our family, and not forgetting the Care Home staff themselves. Sadly Dad’s health deteriorated recently, and after several weeks in hospital was placed on end of life care. His one wish was to be able to return to Greenhill House to die, and the wonderful Manager and staff made his wish come true. He passed away happy to be with his friends and ‘ family’ “. My parents and our family have never had any reason to complain, and I can’t speak highly enough of the wonderful team. Thank you.
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Review from Susan B (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the dedicated care you gave to my mother, particularly during the difficult period caused by the pandemic.
My sister and I are truly grateful for you making it possible for us to be by her side during her final moments.
I know that she has been happy and comfortable during these
past years thanks to all of you.
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Review from David L (Cousin of Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin lived at Greenhill House for a couple of years prior to his death in June 2021. During his time there he was looked after with a great deal of love and care, and was given unstintingly the significant level of attention and support he needed at that time. It was abundantly clear to us, on
the occasions when we were able to visit, that he was treated, along with all the other residents, with great respect, making the House a real home for all of them and according them the dignity they deserved. The accommodation is of a very high standard, and, more importantly, the atmosphere was positive, happy and welcoming. We are very grateful to the manager and staff for all they did for him, and thereby for us his family.
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Review from Hugh A (Husband of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greenhill House cared for my wife, three days per week (2019) and full-time residential care 2020 - to date. They have been meticulous in their support of her needs and kept me advised of all her activities while maintaining a homely and lovely surrounding. Well done everyone.
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Review from Sandra M (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the time that my mum has been a resident, since October 2019, we have found the staff very supportive and helpful. Despite the fact that she has not settled as well as we would have wished, we have no worries about the care and treatment she has received. When we were able to visit normally pre-covid
there was always a warm and friendly welcome, and since Covid visits have always been made as comfortable as possible. Weekends are probably the most difficult time for the residents as it appears that there are few formal activities taking place. The manager is always willing to listen and help if there are any concerns and keeps all families updated with what is happening on a weekly basis.
Reply from Somerset Care, Somerset Care at Greenhill House

Dear Sandra,
Many thanks for your kind words; we are so glad that you are pleased with the care your mum receives at Greenhill House. We appreciate that making the move to a care home is not always easy, and will continue to do all we can to help your mum feel settled. We are looking forward to being able to run more day trips and events for our residents when restrictions allow, and in the meantime, we will make sure there are always plenty of activities on offer in the home.
Best regards.

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Review from Mandy T (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care is given to my 98-year-old father. He has made the transition very well and they have also been very supportive to my mum who now lives alone and visits. It has a very family atmosphere and we got used to it through daycare initially before covid. The staff seems to work as a real team
which I think makes it work so well compared with other places we have experienced with other relatives. Thank you Greenhill.
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Review from Mary S (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Greenhill house for 3 years in the dementia section. He has received excellent care throughout. All the staff have been caring and considerate, treating him with respect, kindness, patience and affection. As a family, we have always been welcome to visit as much as we wanted
until lockdown last year. Following this visits were resumed at the very earliest opportunity. The home is exceptionally well managed and has coped well under the severe pressures of covid. The home has been very open with us with a weekly manager's update about events, activities, testing, vaccination etc. The manager has always made us feel that people, both residents and family, are her priority. Sadly my father passed away in January and he was looked after very well at the end of his life by care home staff, local GP and district nurses together. I was able to visit as much as I wanted and be with him at the end.
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Review from Ian M (Son of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The lovely staff at Greenhill House took great care of my dad. He thoroughly enjoyed his life there and the efforts staff made to ensure everything he needed was provided exceeded our expectations. When he was diagnosed with terminal cancer earlier this year everyone rallied around to make his final
weeks as pleasant as possible and this made the final days much less daunting.
The staff are super efficient and super friendly. They interpret individuals needs and offer great support without being in any way patronising. Communication between staff and resident’s family is excellent and we were always informed immediately of any issues that needed action. I am so glad my dad moved to Greenhill House for his final months.
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Review from Kate B (Daughter of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and attention given to residents by staff at Greenhill is wonderful. My mother has been a resident for over four years and I have always found the staff to be kind, considerate and helpful. During the current Covid crisis the staff have gone the extra mile to look after and amuse the residents.
Well done Greenhill!
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Review from Alison K (Daughter of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad moved to Greenhill House a year ago. We as a family are very happy with the care he receives and the kindness of the staff both permanent and agency. He needs a lot of looking after (he's just turned 98) and the staff treat him with dignity and respect. We feel able to talk to the staff and
supervisors about any worries. The staff have always met our requests for regular reviews when he's had falls, staff have responded professionally. Dad is happy with his comfortable room which staff are happy for us to personalise for him. He tells us he is very well looked after and seems genuinely fond of his key workers.
We are very grateful to have our dad being so well cared for.
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Review from Jemma B (Granddaughter of Resident) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the recent Monday just gone my grandfather had a stroke and was coming into his last few days. The care home told us what had happened and that my grandfather would sadly be passing in the next few days. In such a horrible time in our lives, the staff at the care home made it the best of a bad situation.
Everyone offered us support and made it clear they would do anything to make us and my grandfather at peace. Seeing my grandfather go was heartbreaking but I cannot thank enough the staff at Greenhill care home for making it special. The staff were extremely supportive and expressed how much they cared for my grandfather. Although he was very sick he enjoyed his last few years in this care home and I cannot thank you enough for making him live his last few years in a happy, peaceful place with so much love and support. Thank you for taking care of my grandfather and my family and we will always be forever grateful for your service to us and my grandfather.
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Review from D B (Son of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt very comfortable with what I found from day one. Very friendly staff and a very clean, warm environment. The food is far better than many places and my mother has little to complain of. The only issue can be weekends when regular staff aren't always available.
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Review from D I (Power of Attorney of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He has been very well cared for during his stay. Carers have gone out of their way to be helpful to him, even if he has been unwell.
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Review from Patricia M (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care provided and Mother's general wellbeing. A caring approach, good facilities.
Food provided, cleanliness and helpful, kind staff.
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Review from P K (Son of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although this custom built, modern care home is very new, there is a friendly, caring atmosphere that meets you when you walk in the door to visit.
Rooms are large and well appointed, food looks appetising and activities are enjoyed.
Staff are all very friendly and caring.
We feel extremely lucky
we found Greenhills for my father.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Greenhill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Greenhill House is calculated as follows: ( (178 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenhill House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Jenny

Jenny Futcher

Job Title: Registered Manager

I have worked for Somerset Care for 21 years, and have been based at Greenhill House since September 2018. As soon as I walked into Greenhill I knew I wanted to be there – it’s a lovely home with a really nice atmosphere in a brilliant location.


I love the everyday contact with residents that you get in a residential care setting. I can take a break from the office and spend time with our residents, and my door is always open to them if they fancy a chat.


The thing I love most about my job can also be the hardest part at times – the variety. No two days are ever the same! I can come into work with plans for the day which change as soon as I walk in the door, but I wouldn’t have it any other way. I have an extremely knowledgeable and caring team at Greenhill, and we are proud to have created a warm, welcoming and relaxed atmosphere for our residents and their visitors.

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