Moorhaven

Normandy Drive, Taunton TA1 2JT
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9.5 59 Reviews
  • Moorhaven, Taunton
Moorhaven incorporates the skills of a highly trained team to provide person-centred, tailored support to those with care needs in a comfortable and homely environment.

The home itself consists of five separate ground floor groupings, while there are also beautiful walled gardens. Bedrooms have a nurse call system, and residents have access to IT facilities and Wi-Fi so that they can keep in touch with family and friends who may not live nearby. An Activities Coordinator ensures there is always something to do.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Moorhaven fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Moorhaven to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michaela Cooper (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (1)

Moorhaven Reviews (59)

9.5

Moorhaven has a Review Score of 9.5 (9.512) out of 10, based on 22 reviews in the last 2 years.
Over all time Moorhaven has 59 reviews.

Overall Experience
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Reviewer Connection to Moorhaven
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Review from Malcolm M (Mother-in-law of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My MIL was very comfortable at Moorhaven until she really lost her mind. She then became 'snappy' a little aggressive 'What am I here?' 'Who put me in here?' and not happy to the staff - BUT - the staff were amazing! All they cared about was her wellbeing.
You people do a wonderful job with your guest
in mind 100%.
A big THANK YOU!
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you so much for taking the time to share your kind words. It was an honour to care for your mother-in-law, who was a much-loved resident at Moorhaven. We're grateful for the trust you placed in us and will remember her fondly. Best regards, Moorhaven

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Review from Terrence C (Respite Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good other than one night time there was a shortage of men's urine bottles.
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you for taking the time to share your review. Thank you also for speaking with us separately to discuss your feedback, and share your preferences for future stays. We are pleased that you enjoyed your time with us, and hope to welcome you back soon. Best regards,Moorhaven

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Review from Georgina T (Wife of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just returned from his first respite care stay, an anxious time for both of us. The key thing is the staff who are so welcoming, kind and helpful - and hard working. The respite room could be booked well in advance which was good. The accommodation is set out with smaller lounges and
dining rooms which feels less overwhelming for residents. There are lots of nice areas to sit, all on ground floor level and a lovely enclosed garden. A second stay has been booked.
Reply from Moorhaven, Somerset Care at Moorhaven

Dear Georgina, thank you for sharing your feedback for your husband's first respite stay at Moorhaven in Taunton. We are so glad that the team were able to ease your anxieties about this first experience of care, and that is was a positive experience for you both. We look forward to welcoming your husband back for his next stay with us. Best regards,Moorhaven

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Review from Robert C (Son of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit my mother usually about twice a week. Our visit is always received by happy and helpful staff. My mother has been at Moorhaven for about eighteen months and she is always happy and cheerful. The staff on duty are always happy to help her and she appreciated their kindness.
Reply from Moorhaven, Somerset Care at Moorhaven

Dear Robert, thank you for sharing your kind feedback. It is a privilege to care for your Mother, and wonderful to see her happy and content at Moorhaven. We will share your review with the team, and look forward to seeing you soon. Best regards,Moorhaven

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Review from D P (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Moorhaven for over 4 years. The staff are cheerful and kind and have been able to adapt to Mum's changing care needs. Although it is a care home, it feels like a home. My sister and I usually visit 3 times a week and communication with her carers and other staff has always
been good.
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you for taking the time to leave such a lovely review for the care your Mum receives at Moorhaven in Taunton. We are so pleased that your Mum feels at home here, and that you feel well-informed about her care. We look forward to welcoming you back for your next visit.Best regards,Moorhaven

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Review from K S (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moorhaven feels very homely. Various lovely gardens to sit in. Rooms very cosy, not all en-suite. Excellent choice and quality of food. Facilities and activities excellent(apart from not all rooms en-suite) nicely decorated- bright and cheerful, light and airy. Staff extremely helpful and supportive-
nothing too much trouble.
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you for taking the time to share your lovely feedback for Moorhaven. We will share your kind words about the homely atmosphere, gardens, facilities, food and activities with the team.

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Review from L M (Daughter of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved to this home in March, best move we did, from day 1 he settled well, staff were fantastic in making him and all family welcome. Since dad moved from another nursing home, he has shown improvement, hes now mixing well, eating better, and its lovely to see that he spends more time in the
lounge then his room, which this is down to the staff, thank you.
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you so much for your kind words. It has warmed our hearts to see the improvement in your Dad since he has been with us - we are glad that he feels settled and at home at Moorhaven. Best regards,Moorhaven

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Review from M B (Sister of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having visited only a few times find the home very bright and clean and welcoming. All staff very pleasant and offering visitors drinks etc. Very impressed
Reply from Moorhaven, Somerset Care at Moorhaven

Thank you for taking the time to leave a review for Moorhaven in Taunton. Your feedback is very important to us, and we will share your kind words with the team. Best regards,Moorhaven

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Review from D C (Wife of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my husbands first time in respite and we were both a little hesitant. However, the staff were wonderful and answered any concerns we had. My husband enjoyed all his meals and the care he received from all members of staff was excellent. His room was clean and welcoming and he was not pressured
into any activities he did not wish to partake in. He was overall a very pleasant experience for both of us and we will be using the service again in the near future.
Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for sharing your husband's experience of a respite break at Moorhaven. We are so glad that he enjoyed his stay with us, and that this was of benefit to you both. We look forward to welcoming him back for a further respite break in the future. Best regards,Somerset Care

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Review from C P (Nephew of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only recently been advised that my aunt was in your care my sister and I visted for the first time yesterday 28/1/25.
We were both extremly impressed from the moment we entered until we left an hour and a half later. Everything about the care level was of the highest standard. The building was
warm, welcoming and very well maintained. The staff were all so proffessional, kind and caring. Our aunt's room was light airy and comfotable as were the other facilities. We spoke briefly to 3 residents who were all very happy and highly complimentary about staff and accommodation. We spoke to staff and nothing seemed too much trouble. Well done.
Reply from Somerset Care, Somerset Care at Moorhaven

Thank you for taking the time to leave a 5-star review for Moorhaven. We're thrilled that you enjoyed your visit, and that the place your Aunt calls home left such a good impression on you. We will share your kind words with the team, and look forward to welcoming you back soon. Best regards, Somerset Care

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Review from J P (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with how well my dad has settled into Moorhaven. He has looked at home ever since he got there. And he has told people he likes the home and is happy there. I believe this is due to the care of the staff. They go out of their way to make the residents happy and are a support us
as a family too. Any of my observations are looked into and dealt with in a timely manner. It is a relief to leave Dad in their care knowing he's being looked after.
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Review from E H (Son of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was previously a training provider for many care homes and residential facilities. I have to say that Moorhaven compares exceptionally favourably. The cleanliness and staff care were excellent. Well done and many thanks to you all.
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Review from V H (Wife of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has received four weeks respite care are Moorhaven whilst I underwent radiotherapy. He has been well fed and well looked after by the caring staff. They were all lovely and saw to his every need. The home itself was spotlessly clean and smelt fresh at all times. If my husband needs permanent
care in the future, this is where I hope he could be.
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Review from Teresa A (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Moorhaven for nearly a year, she was very happy there and loved the staff. Just before she died, she'd said it was the happiest she had been for many years of which I am truly thankful. When she died, the staff were truly wonderful and couldn't do enough for us and my family and we
are truly grateful. A wonderful home and staff of which I will truly recommend.
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Review from Maurice J (Son of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with her care and friendly staff. We were very disappointed to find her on her bed with no bedding. The bed had been stripped and she was led on the mattress in just her nighty, this was the day before she died. A carer came in and put a cover over her. Also, a gold necklace with
both my mum's and dad's wedding rings on it has gone missing, have spoken to various staff members but it has not been found. A very disappointing end to her care. Have reported the loss to the police.
Reply from Somerset Care, Somerset Care at Moorhaven

Dear Maurice, thank you for taking the time to leave a review for Moorhaven. Please allow us to extend our heartfelt condolences for your loss. It was a privilege to care for your mother, and she is much missed by the team and her fellow residents. We have cooperated fully with the search for the missing jewellery, and, whilst we are confident that this was not misplaced at Moorhaven, we sincerely hope that you will soon be reunited with these items as we understand just how much they mean to you as a family. In the meantime, if there is anything which you would like to discuss with us about your mother's care, our door is always open.
Best regards,
Somerset Care

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Review from Deborah A (Daughter-in-law of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Visited partner's father. We sat at the dining room table. Next to this table a resident was obviously late for lunch as others had finished their lunch. He sat down and was brought his food by a carer. Four members of staff were sat on the table behind him and were tucking into their lunch, fair enough
but this poor gentleman wasn't brought any cutlery to eat with and proceeded to eat his lunch with his fingers! I am a carer myself and was appalled by what I saw. Anyone would assume you take someone a plate of food, you give them cutlery! I got up and got him some cutlery whilst staff were oblivious eating their lunch. I'm now wondering are the resident's basic care needs being met?
Reply from Somerset Care, Somerset Care at Moorhaven

Dear Deborah,
Many thanks for taking the time to leave your feedback. We are sorry to hear about the experience you describe, as this is not what we would wish for our visitors or those we care for. Whilst some of our residents may still choose to eat particular foods with their fingers, our policy is always to offer them cutlery.
We have raised this oversight with our team, and will further highlight this as part of our mealtime experience training. We would also welcome the opportunity to discuss your feedback with you directly, should you wish to do so.
Best regards

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Review from G G (Wife of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed at Moorhaven for 14 days respite. He settled in very quickly and enjoyed his stay. The staff were kind and nothing was too much trouble. His needs were met and he was cared for with kindness. He loved the food and the atmosphere at Moorhaven is very homely. The room was very clean,
as for the rest of the house - I would highly recommend it.
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Review from Janet B (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum spent the last six months of her 99 years in Moorhaven Care Home. The lovely staff gave her comfort and security and as a family, we'll never forget them. The care and support they have continued to give us has been exceptional. The whole team are dedicated and professional. We will be eternally
grateful.
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Review from Cathryn D (Granddaughter of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Moorhaven have made my grandmother happy, settled and at peace. They update me regularly as to her health and recently suggested a change of room for her as her needs have adapted. I couldn't ask for more for her and I know she is happy with them as she often jokes and laughs. I am very
grateful for their care.
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Review from A P (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit my mum (weekly) the staff and management are always happy and welcoming. All staff are very caring and show empathy. Mum is very happy in Moorhaven. It is like a home from home, Mum has company and is cared for giving me peace of mind that she is safe and happy. Mum loves all the activities,
especially bingo. I am always recommending friends Moorhaven.
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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for Moorhaven is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.512 for Moorhaven is calculated as follows: ( (155 Excellents x 5) + (85 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 254 Ratings = 4.512
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Moorhaven is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Michaela

Michaela Cooper

Job Title: Registered Manager

The team and I would like to welcome you to Moorhaven. Moorhaven is a residential home, providing a range of services including long-term care, respite care and day care. We have a dedicated and skilled team, providing exceptional standards of care, meeting the needs of all individuals that choose to live here.


We pride ourselves on providing a welcoming, homely environment. Residents and visitors enjoy our beautiful garden, which benefits from their regular gardening club. Our dedicated Activities team aim to provide an enriching and fulfilling range of activities on a daily basis.


If you are interested in learning more about what we have to offer here at Moorhaven, please get in touch.

Frequently Asked Questions about Moorhaven

What types of Care is Moorhaven registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Moorhaven have?

There are 54 Single Rooms.

What are the Facilities & Services at Moorhaven?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moorhaven to the centre of Taunton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorhaven to verify any information. View our terms and conditions. Moorhaven has an Enhanced Service - more info.