Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
These prices are only a guideline, please contact Hungerford House to find out the exact price for your requirements.
Hungerford House has a Review Score of 9.1 (9.124) out of 10, based on 7 reviews in the last 2 years. Over all time Hungerford House has 89 reviews.
Review from Patricia H (Daughter of Resident) published on 7 February 2019
Submitted via Postal Card •
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Review from C C (Daughter of Resident) published on 9 October 2018
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Review from Christina B (Wife of Resident) published on 24 September 2018
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Review from Nigel (Son of Resident) published on 21 September 2018
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Review from Eve G (Friend of Resident) published on 3 September 2018
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Review from Gene D (Day Care) published on 29 August 2018
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Review from Douglas L (Day Care) published on 29 August 2018
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Review from Eileen L (Day Care) published on 29 August 2018
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Review from Joanne P (Granddaughter of Resident) published on 29 August 2018
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Review from Kathleen S (Friend of Resident) published on 22 August 2018
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Review from J B (Daughter of Resident) published on 16 August 2018
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Review from Barbara F (Daughter of Resident) published on 8 August 2018
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Review from R W (Husband of Resident) published on 25 July 2018
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Review from Barbara M (Daughter of Resident) published on 20 July 2018
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Review from M D (Son of Resident) published on 18 July 2018
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Review from Sandra H (Daughter of Resident) published on 10 July 2018
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Review from S H (Daughter of Resident) published on 9 July 2018
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Review from P B (Son of Resident) published on 9 July 2018
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Review from S L (Daughter of Resident) published on 2 July 2018
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Review from Lorraine P (Wife of Resident) published on 12 January 2017
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The Review Score of 9.1 (9.124) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.695 for Hungerford House is calculated as follows: ( (63 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 82 Ratings = 4.695
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.429 Points relating to the number of positive Reviews for Hungerford House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2021
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Job Title: Head of Care
With over 12 years of experience in the health and social care sector, Sophie has worked with the Orders of St John in various roles, starting as a carer and progressing to her current position as Head of Care. She holds Level 2 and 3 qualifications in Health and Social Care and is currently working towards her Level 5. Her journey has seen her take on leadership roles as Care Leader and Night Care Leader, where she's developed a strong commitment to providing the highest standards of care. She's passionate about supporting both residents and staff, fostering a positive, compassionate environment where everyone thrives.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hungerford House to verify any information. View our terms and conditions. Hungerford House has an Enhanced Service - more info.