Hungerford House

Beechfield Road, Corsham SN13 9DR
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9.1 89 Reviews
  • Hungerford House, Corsham
Hungerford House is a forty-eight capacity care home located in Corsham, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Powell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Over 65 only (Except one place)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (48)

Hungerford House Reviews (89)

9.1

Hungerford House has a Review Score of 9.1 (9.124) out of 10, based on 7 reviews in the last 2 years.
Over all time Hungerford House has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hungerford House
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Total of 89, showing 41-60
Review from Patricia H (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for respite and we and Mum thought the staff excellent. Food was very varied and very good.
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Review from C C (Daughter of Resident) published on 9 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are so pleased with the way Dad has settled into Hungerford House. Dad has said on numerous occasions that he likes it here and says "all is good." The staff are very accommodating and always willing to help. It is comforting to know that Dad is in a safe and caring environment which gives us peace
of mind.
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Review from Christina B (Wife of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm and friendly place to be in.
When I visit I see my husband very settled and in a good mood.
I enjoy my time in the home with him.
Always look forward to going to see him.
I feel that he could not be in a better place.
I admire the carers for their long-standing patience and understanding.
I
would recommend your home to many.
P.S. Which I do now!
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Review from Nigel (Son of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole atmosphere and decor at Hungerford House is very welcoming and the staff are all very friendly and helpful. Our whole experience of Hungerford House has been excellent. My mother feels very secure and settled there and that is a tremendous tribute to all the staff for whom she has nothing
but praise.
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Review from Eve G (Friend of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to emphasise the amazing dedication, kindness and professionalism of Hungerford House staff was indeed second to none.
I can only hope if personally, I should ever require to be looked after in my later life that it would be Hungerford House at Corsham, Wiltshire would have a place available
for me.
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Review from Gene D (Day Care) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A superior (in every sense), happy, temporary way to spend time being cared for by professional carers. I can find nothing to describe my visits that would not be appreciative and happy to recall. Wonderful!
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Review from Douglas L (Day Care) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Eileen L (Day Care) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff couldn't be better, they really look after the clients and are fun to be around.
Very helpful. I couldn't ask for anyone more helpful.
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Review from Joanne P (Granddaughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always been extremely pleased with the welcoming, friendly atmosphere and the care of all the staff towards our Grandma when we visit. They are excellent at communicating with us over all aspects of Grandma's health and care. When there was an incident involving Grandma, we were telephoned immediately
and were part of the follow-up process. The main thing is Grandma is happy and in her words "It's more like a holiday home and the girls (carers) are all brilliant". Thank you Hungerford House.
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Review from Kathleen S (Friend of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly and attentive staff. Good food and facilities.
Very clean and good decor, really pleased with the service.
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Review from J B (Daughter of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been living at Hungerford House for 17 months. He is very contented and often says that he is happy. The staff always greet him as they pass by and he tells me that everyone is unfailingly kind to him.
He feels respected and well cared for. Because my father is 98 years old, he does not
need much stimulation but I think it would be good if staff had time to actually sit and talk with residents for a few minutes. Dad would enjoy that more than 'activities'.
From a relatives point of view, I have always found all the staff friendly, cheerful and helpful and I am pleased I chose Hungerford House for Dad.
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Review from Barbara F (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been really happy here, the care staff are wonderful, they do a wonderful job. We, the family, are made most welcome when visiting mum.
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Review from R W (Husband of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, everything is satisfactory as I have marked below. Staff are very good.
65% excellent. 25% good. 10% poor.
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Review from Barbara M (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are very attentive, well trained and discretely caring. Food is of very good quality, plenty of choices. Housekeeping team are very good at their job and friendly. Care leaders are 'on the ball' sorting any issues which arise. Family and friends are welcome at any time of the day.
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Review from M D (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father passed away last week at Hungerford House, after a residency of some 8 years. He was always very happy at the home and was always kept clean and tidy whilst he was there. He enjoyed his food during his stay and joined in the activities he was able to. He was treated with dignity on the day
he died and his family is very grateful to the home.
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Review from Sandra H (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are happy with Mum's care. The staff are pleasant and cheerful, they are attentive to her and chat. We are aware of Mum's anxiety and needs help with her personal needs and mobility. Occasionally we worry about staffing issues. (Have you got enough staff and are they happy).
Staff seem to
work quite a bit on their own in Mum's unit and can be run off their feet.
Any issues I raise concerning Mum are acted upon.
Housekeeping staff and handyman are cheerful and chatty.
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Review from S H (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly, helpful and caring to both the visitors and residents. They show the utmost respect to the residents and assist them whenever they can. They take the time to stay with them if they are upset or anxious and chat to them to make them feel valued. The meals are all of a
high quality and well presented. The cleanliness of the home is also second to none. Spotless and fresh with no horrible smells!! Well done everyone!
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Review from P B (Son of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has dementia and went into Hungerford House after a long spell in hospital following a hip fracture. We wanted him to be in a care home close to the family so we could visit him often. We are very happy with the care provided at Hungerford House. The home is bright and clean and my father
is well cared for. All the staff are lovely and treat my father with dignity. He has settled in very well.
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Review from S L (Daughter of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff actually know all the staff are excellent, caring and friendly.
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Review from Lorraine P (Wife of Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been admitted to Hungerford House, the care he has received could not be improved upon. All the staff are so friendly, not only to my husband but also to myself, even when my husband was "kicking off". He could not be in better hands.
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Current Review Score: 9.1 (9.124)

Overview of Review Score

The Review Score of 9.1 (9.124) out of 10 for Hungerford House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Hungerford House is calculated as follows: ( (63 Excellents x 5) + (13 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 82 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.429 Points relating to the number of positive Reviews for Hungerford House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Sophie

Sophie Perkins

Job Title: Head of Care

With over 12 years of experience in the health and social care sector, Sophie has worked with the Orders of St John in various roles, starting as a carer and progressing to her current position as Head of Care. She holds Level 2 and 3 qualifications in Health and Social Care and is currently working towards her Level 5. Her journey has seen her take on leadership roles as Care Leader and Night Care Leader, where she's developed a strong commitment to providing the highest standards of care. She's passionate about supporting both residents and staff, fostering a positive, compassionate environment where everyone thrives.

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