Middlefields House

Cornfields, Chippenham SN14 6GA
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9.9 43 Reviews
  • Middlefields House, Chippenham
Opened in Summer 2021, Middlefields House offers excellent care and support to 48 people, living in four households of 12. Each household feels like a regular family home, with a lounge and dining area, as well as a second lounge.

Middlefields House offers high quality, personalised care, including respite care to those who need it and care for those at the end of their lives. Care for those living with dementia is also available.

All rooms have en-suite bathrooms and are fully furnished, although each resident is encouraged to personalise their room with their own belongings. As well as each household lounge and dining room, there are communal spaces for the whole home, including a winter garden.

Middlefields House is run by a General Manager and a Registered Care Manager. They oversee a team of dedicated and trained carers, a facilities team, a housekeeping team, and a catering team. Middlefields House has an active social life with a programme of in-house and external activities. Residents will be supported to take part as and when they wish, or enjoy quite time if preferred.

The team supports the spiritual lives of the residents through regular devotions, and times of prayer and singing together. They are supported by local churches and Christians, encouraging those of the Christian faith in their spiritual journey.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1609 – £1761
  • Self-Funded Residential Dementia Care: £1922 – £1922
  • RESPITE Self-Funded Residential Care: £1706 – £1867
  • RESPITE Self-Funded Residential Dementia Care: £2038 – £2038

Our fees are charged per person, per week. We do not require a deposit and we do not require a guarantor. This will include the provision of personal care, food and drink, heating, lighting, equipment, laundry, insurance of personal items, and in-house activities.


These fees are valid between 1st April 2025 and 31st March 2026 and are reviewed annually. The Registered Manager will assess you prior to admission to determine the level of care provision required. During a stay at Middlefields House, fees can change if the level of care you need increases or if there is a change in the law which significantly impacts the cost of your care. You will be given one month’s notice of any changes in fees.


We have three levels of care provision at Middlefields House:
• Basic residential care: this is where the assessed needs are relatively uncomplicated and where mechanical or technical assistance is rarely needed.
• Higher dependency: this is where the assessed needs are complex and where mechanical or technical assistance is intermittently needed.
• Enhanced care: this is where assessed needs are highly complex and where mechanical or technical assistance is frequently needed. We charge for dementia care at this rate.


If you intend to pay your own fees, you are expected to have liquid funds to meet the home's fees for a minimum of two years. If you have any queries about paying for your care feel free to contact the managers to discuss this.

These prices are only a guideline, please contact Middlefields House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ralista Ivanova (General Manager)

Local Authority / Social Services

Admission Criteria

  • Residents must be supportive of our Christian ethos and activities
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (48)

Visiting

  • Relatives and friends welcome to visit at any time during the day.

Parking

  • Ample parking for visitors at the home.

Middlefields House Reviews (43)

Total of 43, showing 21-40
9.9

Middlefields House has a Review Score of 9.9 (9.890) out of 10, based on 22 reviews in the last 2 years. Over all time Middlefields House has 43 reviews.

Overall Experience

  • 37
  • 6
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Date Published

43
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Review from L S (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into home, which is pleasing considering the circumstances which led to her being there. Home dealt well with an issue I raised. The facilities are good, and the staff are friendly and helpful.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit this review. I'm very pleased that your Mum has settled in so well.

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Review from Paul S (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words really cannot describe how wonderful the home is.
The difference in my wonderful mum is so marked she really is her old self again.
The facilities are wonderful, it's like walking into a hotel not a care home. Everywhere is spotlessly clean, light and airy.
Mum's room is light and spacious
and has everything she needs.
The gardens are lovely too.
However, what sets it apart is the care my mum is given. She is so happy. The staff are all wonderful and that's from the moment you walk through the door.
Mum keeps asking if she is staying there and when I say yes she really is delighted. She seems to have a sense of purpose again. She loves to look after everyone.
She is woken in the morning by staff that can't do enough for her and it's the same throughout the day.
I really can't recommend it enough. It was a tough decision moving mum to a home for my sister and I, but seeing how happy she is I wish we had done sooner.
Thank you all.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for these lovely comments. I will share them with the whole staff team here for their encouragement. It is a joy to see how well your Mum has settled-in to the home and, as you say, how she seeks to care for others as well.

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Review from M T (Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I waited a few weeks after being given this form so that I would have been here for a full year. The staff are different to describe but are amazingly dedicated to their caring role. The few trivial problems are the result of the challenge of communicating any changes to staff which is 'fluid' and open
to alterations inevitable in a complex organisation. No task seems too much trouble for them. If a question needing an answer is asked, one can rely on the fact that it will be 'sorted' and a reasonable explanation is given. My family are so very grateful to our 'new home' staff, especially so as I was recently bereaved.

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Review from Vanessa J (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum settled into Middlefields with ease and more quickly than expected thanks to the amazing care team in Household 1. The care is more person-centred and joined-up than she has experienced anywhere else - including a Bupa care home. She loves the Christian atmosphere, going to the service on Sunday,
singing in the choir, and enjoys other activities. As a family, we are so relieved that our Mum is in safe hands where she can live out her remaining years in comfort with fabulous holistic care. Thank you so much everyone!

Reply from Chris Boyes, General Manager at Middlefields House

What a delight to read this lovely review. We love to have your Mum with us and it's great to see that she has settled in so well. Thank you for your encouragement.

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Review from Andy C (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start... what a wonderful place. First impressions count for so much. Upon walking into this wonderful environment and the friendliness and smiling faces of all the staff, you know straight away that it's going to be good.
The opportunities presented to all residents to get involved with a
full and varied programme of activities is astounding. The mix of professional support, volunteers, residents and families leads to a true family atmosphere in Middlefields House.
All staff demonstrate a caring, compassionate nature towards all the residents. I am in total awe of their professionalism and caring nature at all times.
The peace of mind provided by Dad's stay in Middlefields gives my brothers and I complete confidence that he is in safe hands in his later years.
I would highly recommend Middlefields to anyone considering a care home for an aged relative. I am sure that you won't be disappointed.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit this lovely review. I think you know how much we enjoy having your dad with us. He brings so much warmth and life into the home. I'll make sure the whole team is made aware of your feedback.

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Review from S S (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Middlefields House is currently looking after my mum.
She came straight to Middlefields from hospital and has received excellent care from the whole household team she lives with. All the staff really seem to know my mum and make sure they spend quality time with her as well as taking care of all
her physical needs.
As well as the household staff, all the staff at reception are friendly and approachable. Nothing is too much trouble.
I feel very lucky that Mum is being cared for in such a warm, friendly, caring environment.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. It's a great encouragement to us in our work in the home and I'll pass it on to everyone involved in caring for your mum.

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Review from A S (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in Middlefields care. Staff have taken time to get to know her and to understand both her physical needs but also her personality. She is encouraged and supported to take part in the activities arranged for residents. Middlefields provides a lovely environment for Mum to be looked
after. It's clean and bright, and the furnishings are comfortable and well-maintained. Her room is homely, and the ensuite wet room is really beneficial for them. Above all, the staff at Middlefields care about the residents and want the best for them.

Reply from Chris Boyes, General Manager at Middlefields House

I'm grateful for you submitting this review. I know the staff members who care for your mum are very fond of her, and we all love to have her with us in the home.

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Review from Michelle C (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Middlefields House is a care home that has exceeded all my expectations. From the moment my mum arrived, it was evident this was a place where compassion and care were of the utmost importance.
The staff are not only highly professional but also incredibly caring and gentle with all the residents.
They go above and beyond to ensure that each individual feels safe, comfortable and valued. The level of attentiveness and kindness displayed by the staff is wonderful.
The amenities and activities provided are exceptional. From exercise programs to social events, residents are offered a range of engaging and stimulating activities. The commitment to promoting mental and physical well-being is truly commendable.
Knowing that Mum is being looked after by such a professional, caring team gives me peace of mind. I am grateful for the outstanding care provided by Middlefields House and I wholeheartedly recommend it to anyone seeking a loving and supportive environment for their loved ones.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. Feedback such as this means a great deal to us and I'll share it with the various teams for their encouragement. It is a pleasure to have your mum with us. Thank you again.

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Review from Jon H (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, homely feel. Every member of staff is so kind, caring and helpful to dad and all the family. The home has a unique layout of four houses of twelve residents so it doesn't feel institutional or like a hospital. We can't thank or recommend the team at Middlefield House enough.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. It has been great to see your Dad settle in so quickly with us. We also appreciate all your support and encouragement.

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Review from M H (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely new care home. It has been very thoughtfully planned. The family member's rooms are nice and roomy with a wet room. All the furnishings look great. The garden is very well laid out and ideal for a wheelchair.
The Manager and care staff are all nice and friendly and the care is exceptional.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. It's a great encouragement to us in our work and I will pass on your comments to the teams involved. We love to have your father with us and it has been a pleasure to get to know you and the others in the family.

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Review from Claire M (Granddaughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been with you just a few months and considering her difficulties, has settled in very well. She is very well looked after, all the staff are friendly and take time with her and her family. Communication between the staff and with our family is fantastic.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. It has been a real joy to see how your grandmother has settled in with us, and also to get to know her family.

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Review from James L (Husband of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant, welcoming and happy place to visit - but showing signs of staff shortages when care issues are examined.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit a review. It means a great deal to us to know that you feel welcomed when you come to our happy home. We are thankful for the high ratio of care staff to residents that means our household care teams are able to meet the needs of residents effectively. We always welcome the opportunity to discuss any concerns so we can respond quickly and appropriately.

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Review from H N (Wife of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful my husband can be looked after in such a bright, light, clean home. Staff are very welcoming, cheerful, caring and safety conscious. He loves the Christian presence, the services, devotions and opportunities for worship. He likes the food and the fresh air in the garden.
The COVID restrictions
were stressful for me as a visiting relative, but now I am allowed to join in which is a great improvement.
He particularly enjoys the Men’s Discussion Group, and the company of the other men. Christmas and jubilee celebrations were excellent. Thank you all.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. I hope you know how much we value having your husband with us, and you are also very much part of the family here. I'll pass your comments on to everyone involved.

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Review from P N (Son of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Middlefields for 8 months now. It was a challenging transition when he moved from home where my mother was unable to continue caring for him. The staff have helped hugely with the transition and he is now settled and very comfortable at Middlefields. The staff from management to
the reception team and carers are very helpful, thoughtful and supportive. There were initial challenges with the covid restrictions but these have been managed well and we were kept informed throughout.
My father particularly appreciates the Christian support and input.
Overall it is a wonderful, welcoming and friendly care home.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for submitting this lovely review. It has been a joy to get to know your father over these last few months. He continues to bring great warmth to the home and is a real encouragement to other residents and the staff team.

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Review from Isobel G (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had really good care at Middlefields. The staff are loving and friendly.
The rooms are bright and clean with good bathroom facilities. She says the food is good too. A beautiful home! Security is very good.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit this review. It is a pleasure to care for your mother and we appreciate your feedback and on-going support.

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Review from Hope B (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has fairly advanced Alzheimer's and had to move into Middlefields in February 2022 when my dad was no longer able to care for her, supported by my brother and I who live at a distance. The change was very hard for Mum and ultimately led to a very stressful few months juggling COVID-related issues,
health changes, distressing pacing, aggression and more. The staff were wonderful, very patient, seeking advice and making adjustments to Mum's care when things didn't work. We have seen genuine love from the staff to my mum and we are convinced Mum is in safe hands. I heartily recommend Middlesfields, particularly for Christian residents.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for this lovely review. We love to care for your mother, and also see you and your dad as very much part of the Middlefields family. I will pass on your kind comments to everyone involved and know that they will be greatly encouraged by them.

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Review from Janet C (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's obviously been a very challenging time for care homes and residents during the pandemic. I have been pleased with the care attention my father has received during this time. I am very grateful to all the staff and all what they do for the residents especially as family visits have been so restricted.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to submit this review. Your comments are greatly appreciated. We look forward to times when family and friends can visit without restrictions in place.

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Review from R T (Husband of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Middlefields House since the middle of January 2022. My wife has been living with dementia for the past 2 years and more. The facilities and staff at Middlefields House are exceptional. The idea of 4 separate households, with a maximum of 12 residents in each household
is an excellent design concept and provides for a homely and cosy environment. The friendly and caring staff further enhance this homely feeling. I visit my wife every afternoon and am always made to feel welcome by the reception team, Management, carers and all members of staff alike. Overall, a wonderful experience for both myself and my wife. Many thanks to one and all.

Reply from Chris Boyes, General Manager at Middlefields House

Thank you for taking the time to post this lovely review. We are delighted that your wife has settled-in so well to life at Middlefields and that you also feel to be part of our family.

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Review from Beth B (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has been in Leonora Home for nearly two years and is settled, and well looked after. The staff are very caring and attentive, and we could not wish for better care for her, especially during the last months of COVID-19 where they have worked hard to keep the residents well and occupied in spite
of the lock-down.

Reply from Jackie Bridgen, Business Manager at Middlefields House

Thank you for your very kind words. We agree, our staff have gone above and beyond over the last few months to keep our family safe and happy.

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Review from Phil T (Son of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Leonora Home for the last five months. It’s been a difficult time because of the restrictions on visiting because of the coronavirus. However, we are very proud of the Home that they have managed to keep the home free of Covid-19 so far.
Mum has always said that if she needed
care she wanted to go to a Pilgrim Homes care home so that she can have the company of like-minded Christians. She seems to have settled in well there. Hopefully when the situation eases we can visit inside and meet her friends and fellow residents.
The staff are always very attentive to her needs and give us a quick call to keep us updated on any news or check with us if there are any decisions to be made. We really feel that we can trust the team who look after her and feel she is in good hands.
I do remember when we first visited all the residents told us how good the food was! Although as we haven’t yet been able to visit inside we haven’t had a chance to check it out yet!

Reply from Jackie Bridgen, Business Manager at Middlefields House

Thank you for your kind words. We're so looking forward to being able to welcome visitors again!

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Middlefields House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Middlefields House is calculated as follows: ( (232 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 255 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Middlefields House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Rali

Rali Ivanova

Job Title: Registered Care Manager

Joined: 2009

Rali was born in a small town in Bulgaria near the Black Sea. After school, she qualified as a dental technician and then undertook further study to become a nurse.


Rali came to the UK in 2002 and took on the position of a care assistant in Devizes. In 2009 she joined the Pilgrims’ Friend Society at Leonora Home (now closed) as a care team leader. In 2019 she completed a diploma in Health & Social Care. When Middlefields House opened in August 2021 she was promoted to Deputy Manager and then to Registered Care Manager.


Rali has two children, a daughter and a son. She became a Christian as a teenager in Bulgaria and helped with Sunday School with her husband (at that time only a friend), organising activities and teaching the Bible to children who were living in poorer communities.

Sarah

Sarah Stockinger

Job Title: Business Manager

Joined: 2024

Sarah's experiences within the education and financial sectors, in positions such as business manager, project manager, operational administrator, and training and competency manager, have given her a deep understanding of valuing and investing in people but guided by godly principles. Having devoted the past seven years to caring for her parents before their recent passing due to dementia, she views it as an honour to utilise her skills to support and develop the team while contributing to the growth of the business at Middlefield.


She is a wife and a mother of two adult children.

Friedericke

Friedericke Hamilton

Job Title: General Manager

Joined: 2022

Friederike joined Pilgrims' Friend Society in February 2022 after 35 years in the health service working as a nurse, midwife and health visitor. Friederike is an Operations Manager and also leads the organisation's work in the provision of excellent care and dementia care (The Way We Care). Friederike works with The Way We Care Leads in the homes to support all staff to deliver high standards of care and continually improve practice. Friederike supports staff in delivering high-quality dementia care by providing training and advice.


Friederike is married to Nigel and they have 2 grown-up sons and a dog. She enjoys walking and gardening.


Friederike and Nigel worship at Widcombe Baptist Church in Bath where they are also on the children’s team and home group leaders.

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