Wren House

Vicarage Street, Warminster BA12 8JF
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9.9 70 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650

These prices are only a guideline, please contact Wren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Tracey Atkins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (14)
  • Single Rooms with ensuite Wet Room (12)

Wren House Reviews (70)

Total of 70, showing 21-40
9.9

Wren House has a Review Score of 9.9 (9.850) out of 10, based on 19 reviews in the last 2 years. Over all time Wren House has 70 reviews.

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Review from L H (Niece of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, resident still in bed. We were given tea and biscuits whilst waiting. We were taken to her room as soon as she got up. We were not disturbed at all. The staff made sure that we all had a chair and the resident was comfortable with us all there.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team,
regards

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Review from Nigel H (Great-Nephew of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunty at 104 is fantastic, her health is amazing. She has flourished at Wren House and is clearly being looked after fantastically well. She is so happy and content. She loves it here and wishes she had moved a long time before she did.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team, best wishes

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Review from Karen C (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a place. Absolutely brilliant. Couldn't have found anywhere better, and the staff were just superb.

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Review from Jean C (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel happy and at home.

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Review from Rebecca H (Great-Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic visit as always, staff go above and beyond to help our visit as we travel a distance. Our family member is happy, healthy and thriving and loves it here. Many thanks to all the staff for the love and care they provide to both residents and families.

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Review from Jackie C (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a small care home with excellent staff who provide a high standard of care for the residents. The food is tasty and the "home-cooked" approach is a big hit with my mum who has always been very keen on good quality tasty food that looks appetising. The chefs even remember her particular
favourites! Restricted visiting during lockdown was a big challenge and I don't know how Mum and I would have coped without the contact provided via our video link using the home's Wi-fi system. Entertainment is still a challenge but is now building up again to its pre-Covid level. The way the staff dealt with the effect the Queen's death had on each of the residents is probably also a good example of the thoughtful and individual approach that sets Wren House apart and it's comforting to know Mum is being well looked after by such caring people.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind comments. I will let the staff know.

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Review from Wendy S (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is one of a kind, really more like a family home than a care home. The staff, many of who have been there for many years, are excellent. The food is outstanding. Obviously, Covid took its toll on the activities, but they now have an entertainment programme in place and encourage the residents
to join in.

Reply from katie wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team.

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Review from June T (Resident) assisted by family/friend published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is first-class. I am treated with care and compassion at all times. The food is excellent, and the staff, many of who have been here a long time, are lovely.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your feedback, which we will share with the team. Kind regards.

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Review from M B (Friend of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour's elderly aunt has recently moved into Wren House where I occasionally visit her. She reluctantly had to accept that she needed day-to-day assistance having resisted it for many years. The change in her is remarkable, she is beautifully cared for and is surrounded by all her favourite things
and retains as much independence as is possible. As a visitor, great care is taken to ensure that safe entry routines are strictly followed by kind and friendly staff. Tea and cake are brought very soon after. This is where I want to be when the time comes!

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so much for your kind words. I will pass this on to the team.

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Review from Henrietta J (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a 5-star care home - employing wonderful carers who give their all to make sure their clients are given professional and dignified care at all times. We as a family can't thank them enough for all they do.

Reply from Ilze Careless, Regional Manager at Wren House

Thank you for the lovely feedback. It is our honour to provide the best care. The team will really appreciate this feedback.

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Review from Christopher W (Son of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable and well looked after here. My sisters and I could not hope for anywhere better. The staff are outstandingly good and helpful and the food is delicious.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so very much for your kind words. I will pass it on to the team.

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Review from K M (Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from arrival (03.01.19). Increased care since a stroke, Christmas 2020, leaving me incontinent and with difficulty moving.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you. It is a pleasure to care for you and to listen to your memories.

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Review from Emma T (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have absolutely no hesitation in recommending Wren House to anybody considering a care home for themselves or a relative. My mother is very happy there and has been cared for by the most professional and caring staff for over a year. Personally, I can't thank them enough for all they do for
us both.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your positive feedback. I will pass on your kind words to the team.

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Review from B G (Daughter-in-law of Resident) published on 2 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at Wren House is superb! Every member of staff behaves in a professional, efficient and caring manner. Residents and relatives are treated with respect and dignity but above all with great kindness. The past year has been difficult for everyone but Wren House has done their very best
to ensure relatives have been able to keep in touch with their loved ones. they have enabled visits wherever possible and kept up to date with the ever-changing Covid-19 guidelines.

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Review from Pauline T (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

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Review from Caroline E (Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been kind and caring at all times. Bells are answered promptly, meals are always hot. The rooms very well appointed with lovely aspect to gardens.

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Review from P T (Son of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb small and friendly care home offering home from home environment. Excellent staff and management on-site and an atmosphere which must be the envy of many other care homes.
All the residents are treated with dignity and the staff are cheerful and jolly at all times. Has a high reputation locally
and cannot praise highly enough.

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Review from Nicola R (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not recommend Wren House more highly. To me, it feels more like a boutique hotel where care is provided. Having so few residents it is not at all institutional, the care is of the highest standard. All the staff are so patient, loving, caring and nothing is too much trouble 24 hours a day.
The home-made food cooked on the premises is excellent which is eaten in the lovely dining room or in the resident's room. Guests can join them and are always made to feel welcome. Activities are organised on a regular basis at Wren House as well as outings. There is a very happy and relaxed atmosphere thanks to a sensitive group of staff, with a feeling of security whilst maintaining the resident's independence.

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Review from M N (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is the perfect place for my 94-year-old mother. She is safe, which is my primary concern. She is beautifully cared for, extremely comfortable, well-fed and very happy. The staff are, without exception, both professional and caring to a degree, that our family as a whole have no worries at
all that she is in the best possible place for her needs. Thank you so much for all you do for her.

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Review from Hannah S (Granddaughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is like a 5-star hotel with care - it's amazing.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Wren House is calculated as follows: ( (197 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 226 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home Manager

Joined: 2018

I am a mother of two and have two grandchildren, stepmother of two and four step-grandchildren. My family life is very busy, but I have great support from my husband. My interests are rugby, as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years, ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager, which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.

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