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Wren House

Vicarage Street, Warminster, Wiltshire BA12 8JF
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The care is first class and the staff are wonderfulChristopher S(Grandson of Resident/Service User)
Wren House, Warminster
Wren House is like a 5-star hotel with care - it's amazingHannah S(Granddaughter of Resident/Service User)
Wren House, Warminster
The care given at Wren House is superb!B G(Daughter-in-law of Resident/Service User)
Wren House, Warminster

Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff...  

Care Provided by Wren House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,600

Contact Wren House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Atkins (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: -1

Room Information

  • Single Rooms (14)
  • Single Rooms with ensuite Wet Room (12)

Wren House Reviews (78)

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9.9

Wren House has a Review Score of 9.9 (9.905) out of 10, based on 21 reviews in the last 2 years. Over all time Wren House has 78 reviews.

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Showing 78 reviews matching selected criteria
Review from B C (Resident / Service User) published on 23 August 2024 Submitted via Postal Card
Overall Experience

I have received exceptional care for all the team at Wren House.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words, I will pass on to the team.

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Review from Richard W (Son of Resident) published on 18 June 2024 Submitted via Postal Card
Overall Experience

Thanks to its professional and dedicated team of staff, Wren House delivers an exemplary level of care but in a friendly, informal and homely atmosphere. It's a pleasure to visit and it is a great reassurance and comfort to know my father is being so well looked after.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you I will pass on your kind words. We aim to be professional and friendly.

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Review from J K (Resident / Service User) published on 1 November 2023 Submitted via Postal Card
Overall Experience

As always service with a smile and unlimited care. I am here full-time and feel I have a second family. A few more staff would help everyone but this is a sign of the times.Cannot thank you all enough.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words. I will pass this on to the team.

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Review from W W (Respite Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience
Reason for stay - respite care. Knew the home by its reputation locally. The stay date was arranged but brought forward because of accelerated need. Met with prompt excellent response from the care home. Welcomed from the start, needs to be anticipated and quickly settled. Routine well explained and excellent care from start.
The pet labrador retriever settled well and was welcomed. Personal care was good, felt safe and secure.

Visitors and relatives are welcome. If help was needed (on rare occasions) always arrived promptly and resolved satisfactorily.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words I will pass this on to the team.

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Review from S S (Niece of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

My aunt aged 104 has received the most amazing care at Wren House. She was so happy there treated with dignity and yet able to retain her independence. All the staff were quite exceptional and the food delicious. She always looked smart and comfortable. My aunt loved poetry and Scrabble! Girls from a local school joined the residents on a Wednesday games afternoon. They loved talking to a 104 year old. She even won the game! Sadly she has now passed but Wren House was with her supporting her passing and the family too. Just cannot ever thank them enough.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so much for your kind comments. I will pass this onto the team.

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Review from Crispin T (Stepson of Resident) published on 19 September 2023 Submitted via Postal Card
Overall Experience

The food and care are 5-star, can't wait to check in!

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Review from J L (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

Wren House has proved to be a 1st class care home, offering a caring homely haven that is personal to the individual's needs at a difficult time of life for my mother. The atmosphere is always relaxed and friendly. All of the staff are kind, welcoming, caring, approachable and attentive to my mother's needs and also to those visiting. The proactive approach from the manager, deputy and carers is evident. Any concerns identified are dealt with swiftly for often have already been noted and actioned. The accommodation is comfortable, attractive and homely and residents are invited to make the space their own. The gardens are lovely, well kept and offer an important peaceful space for the residents to enjoy. My mother is happy here- thank you to all.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you very much for your kind words. I will pass them on to the staff.

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Review from B N (Resident / Service User) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Fabulous since moving from another home. The food is amazing and all the staff care.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind words. I will pass this onto the team.

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Review from Sarah S (Daughter of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience

My mother was admitted to Wren House with very little notice after three weeks in the hospital for a month's recuperation, to be near me and to enable her to regain strength etc to return home. Wren House certainly provided everything we wished for. A lovely room with doors leading to the garden (though I felt the garden was slightly neglected). Staff are extremely helpful, cheerful and nothing is too much trouble. My mother felt the menu was a little unvaried with not very many choices and sometimes rather heavy/hot meals in a heatwave! She would have liked homemade soup sometimes!

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your comments. Our garden is well maintained and the grass is always neat and tidy. Our head chef strives to have a varied menu and choices are always given and request are taken. We are sorry your mother felt that way about the garden and the menu. We will endeavor to look into these comments.

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Review from L H (Niece of Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience

Excellent, resident still in bed. We were given tea and biscuits whilst waiting. We were taken to her room as soon as she got up. We were not disturbed at all. The staff made sure that we all had a chair and the resident was comfortable with us all there.

Reply from Katie Wilkinson, Regional Manager at Wren House
Thank you for your kind feedback which we will share with the team,

regards

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Review from Nigel H (Great-Nephew of Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience

My great aunty at 104 is fantastic, her health is amazing. She has flourished at Wren House and is clearly being looked after fantastically well. She is so happy and content. She loves it here and wishes she had moved a long time before she did.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your kind feedback which we will share with the team, best wishes

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Review from Karen C (Daughter-in-law of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

What a place. Absolutely brilliant. Couldn't have found anywhere better, and the staff were just superb.

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Review from Jean C (Resident / Service User) published on 21 February 2023 Submitted via Postal Card
Overall Experience

I feel happy and at home.

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Review from Rebecca H (Great-Niece of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

Fantastic visit as always, staff go above and beyond to help our visit as we travel a distance. Our family member is happy, healthy and thriving and loves it here. Many thanks to all the staff for the love and care they provide to both residents and families.

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Review from Jackie C (Daughter of Resident) published on 25 October 2022 Submitted via Website
Overall Experience

Wren House is a small care home with excellent staff who provide a high standard of care for the residents. The food is tasty and the "home-cooked" approach is a big hit with my mum who has always been very keen on good quality tasty food that looks appetising. The chefs even remember her particular favourites! Restricted visiting during lockdown was a big challenge and I don't know how Mum and I would have coped without the contact provided via our video link using the home's Wi-fi system. Entertainment is still a challenge but is now building up again to its pre-Covid level. The way the staff dealt with the effect the Queen's death had on each of the residents is probably also a good example of the thoughtful and individual approach that sets Wren House apart and it's comforting to know Mum is being well looked after by such caring people.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you for your kind comments. I will let the staff know.

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Review from June T (Resident / Service User) published on 20 September 2022 Submitted via Postal Card
Overall Experience

The care I receive is first-class. I am treated with care and compassion at all times. The food is excellent, and the staff, many of who have been here a long time, are lovely.

Reply from Katie Wilkinson, Regional Manager at Wren House

Thank you for your feedback, which we will share with the team. Kind regards.

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Review from M B (Friend of Resident) published on 17 August 2022 Submitted via Postal Card
Overall Experience

My neighbour's elderly aunt has recently moved into Wren House where I occasionally visit her. She reluctantly had to accept that she needed day-to-day assistance having resisted it for many years. The change in her is remarkable, she is beautifully cared for and is surrounded by all her favourite things and retains as much independence as is possible. As a visitor, great care is taken to ensure that safe entry routines are strictly followed by kind and friendly staff. Tea and cake are brought very soon after. This is where I want to be when the time comes!

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so much for your kind words. I will pass this on to the team.

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Review from Henrietta J (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card
Overall Experience

Wren House is a 5-star care home - employing wonderful carers who give their all to make sure their clients are given professional and dignified care at all times. We as a family can't thank them enough for all they do.

Reply from Ilze Careless, Regional Manager at Wren House

Thank you for the lovely feedback. It is our honour to provide the best care. The team will really appreciate this feedback.

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Review from Christopher W (Son of Resident) published on 17 March 2022 Submitted via Postal Card
Overall Experience

My mother is very comfortable and well looked after here. My sisters and I could not hope for anywhere better. The staff are outstandingly good and helpful and the food is delicious.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you so very much for your kind words. I will pass it on to the team.

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Review from K M (Resident / Service User) published on 17 March 2022 Submitted via Postal Card
Overall Experience

Excellent care from arrival (03.01.19). Increased care since a stroke, Christmas 2020, leaving me incontinent and with difficulty moving.

Reply from Tracey Atkins, Home Manager at Wren House

Thank you. It is a pleasure to care for you and to listen to your memories.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Tracey Atkins
Tracey AtkinsJob Title:Home ManagerJoined: 2018

I am a mother of two and have two grandchildren, stepmother of two and four step-grandchildren. My family life is very busy, but I have great support from my husband. My interests are rugby, as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years, ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager, which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.

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