Wren House

Vicarage Street, Warminster BA12 8JF
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9.9 70 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650

These prices are only a guideline, please contact Wren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Tracey Atkins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (14)
  • Single Rooms with ensuite Wet Room (12)

Wren House Reviews (70)

Total of 70, showing 61-70
9.9

Wren House has a Review Score of 9.9 (9.850) out of 10, based on 19 reviews in the last 2 years. Over all time Wren House has 70 reviews.

Overall Experience

  • 68
  • 2
  • 0
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Date Published

70
5
12
19
51

Review from Timothy M (Son of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wren House is a small and lovely building with good facilities and a nice garden. The rooms are comfortable and well insulated. It is a quiet home with kind and professional staff who treat their residents with dignity. The food is lovely and there is a cheerful, relaxed atmosphere.

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Review from Jo S (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for just over two years and it has proved to be a very happy time for her. I cannot praise the staff more highly for the dignified and sensitive care they provide. The manager has been extremely understanding and supportive of my families needs as 'carers' in the wider
sense and she, with her staff always make themselves available to discuss any changes in my mother's welfare, health and happiness. My only slight reservations concerning facilities is the difficulty of wheelchair access ( should a resident temporarily require one) from the extension ground floor to the public rooms. Car parking is also restricted

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Review from A G (Daughter of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a charming, well appointed house where my mother spent the last year of her life. She was very well cared for and nothing was too much trouble for the wonderful team that took care of her every need. My mother never stopped saying how kind everyone was to her. The meals were all cooked
on the premises and were delicious with wonderful cakes for afternoon tea. A real home from home.

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Review from Charlotte M (Daughter of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be kind, patient and thoughtful. They are always willing to discuss my mother's health and concerns. The house and garden are clean and pleasant, the food is good. Overall I would say that Wren House provide an excellent service and the staff do their very best to keep
residents well and as happy as possible under their circumstances.

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Review from S P (Nephew of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is an exceptional care home. Caring and friendly staff, comfortable, clean, welcoming to visitors. My aunt has nothing but praise for the way she was looked after and cared for. I would recommend Wren House very highly. I and other members of my family were frequent visitors and we continue
to sing its praises.

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Review from Anthony B (Son of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start Wren House provided for my family a sensitive, caring and professional service. The staff at all levels were cheerful and receptive to the smallest suggestion or observation. Care was taken to involve residents in activities and individual requests or needs were individually met. An unfortunate,
singular disciplinary matter concerning one member of staff was dealt with in an exemplary manner, albeit hindered by the slow process of police investigation. The home was always immaculately clean and fresh smelling. We were unequivocally satisfied.

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Review from Penny T (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mt stepfather lived at Wren House for almost 5 years until dementia caused him to require more specialised care. Wren House is unique in its quality of care and the maintaining of high living standards. The house is elegant and well furnished and does not have the feel of a care nursing home. The staff
are like a family and care for the residents accommodating their changing needs, with real affection and professionalism. I cannot recommend Wren House highly enough as we had complete peace of mind and trust in his safety and happiness in his time.

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Review from Juliet W (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent. The care is very thorough, kind and gentle. The staff are compassionate, respectful yet highly professional. The food is of the highest quality. The surroundings are maintained impeccably with high standards of cleanliness. The management is reliable and efficient with excellent
communications with relatives. I would not hesitate to recommend this care provider.

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Review from Alison W (Friend of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is always a joy to visit - the staff are always cheerful, polite, helpful and welcoming. The house has a permanent feel of well-being and kindness where each individual is treated as such; staff treating each one with respect and great care. The meals are served either in the beautiful dining
room or in the residents room. Appetites addressed and food always served carefully and presented beautifully. I have visited people in Wren House for many years. Residents and families love the house with all its caring staff - a very special place to be. Nothing it so much trouble for the staff and management at Wren House.

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Review from Richard M (Son of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a very much a home from home.


They offer outstanding care for my 93 year old mother who is very mobile but somewhat confused and forgetful. Residents are treated with utmost respect and courtesy at all times.


The staff are extremely caring, always welcoming, always approachable,

nothing is too much trouble. Activities and outings are arranged and residents encouraged to participate.


The rooms are large and residents are encouraged to furnish them with their own belongings. A very pleasant garden with seating is easily accessible for all to enjoy.


The food is excellent, everything home cooked every day. Breakfast served in the rooms. Lunch served for those that so wish in the dining room where the tables are laid with fine china and glasses and the food served just as this generation probably expect. After lunch coffee, served on individual trays, is always offered either in the lounge or in their rooms. Likewise individual trays of afternoon tea and homemade cake is served on bone china with silver teapots in their rooms or in the lounge. Supper is also served in the evening, any special requests can be catered for.


A highly recommended residential care home.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Wren House is calculated as follows: ( (197 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 226 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home Manager

Joined: 2018

I am a mother of two and have two grandchildren, stepmother of two and four step-grandchildren. My family life is very busy, but I have great support from my husband. My interests are rugby, as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years, ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager, which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.

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