Wren House

Vicarage Street, Warminster BA12 8JF
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9.9 70 Reviews
  • Wren House, Warminster
Welcome to Wren House, where timeless Georgian elegance meets the highest standards of service in a warm and welcoming atmosphere. Nestled between the historic cities of Salisbury and Bath, the gracious Georgian home offers a unique blend of charm and comfort.

Dating back to the 18th century, Wren House has been meticulously restored to preserve its character, beautiful original features, and unique ambiance. The dedicated team of caring and qualified staff is committed to tailoring services to meet the personal preferences and changing needs of each individual resident.

Wren House believes in promoting an active and fulfilling lifestyle for residents. That's why they offer a vast range of activities and outings, including gardening, choir sessions, exercise groups, crafts, quizzes, and many other events throughout the year. There's always something exciting happening at Wren House.

The on-site chef prepares a varied menu of delicious home-cooked meals, using locally sourced ingredients to ensure the highest quality and freshness. They understand the importance of good food in enhancing the overall well-being of residents.

The team invites you to experience the warmth and hospitality of Wren House first hand. Visit the home to discover why it's renowned for its gracious surroundings, exceptional service, and vibrant community. Schedule a tour today and see why Wren House is the perfect place to call home.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 14 Service Users

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650

These prices are only a guideline, please contact Wren House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Tracey Atkins (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (14)
  • Single Rooms with ensuite Wet Room (12)

Wren House Reviews (70)

Total of 70, showing 41-60
9.9

Wren House has a Review Score of 9.9 (9.850) out of 10, based on 19 reviews in the last 2 years. Over all time Wren House has 70 reviews.

Overall Experience

  • 68
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Date Published

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Review from Christopher S (Grandson of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This feels more like a hotel or bed and breakfast rather than a care home. My grandma loves it and I love visiting her there.


The care is first class and the staff are wonderful.

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Review from Margaret G (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Wren House on April 12th, 2018. I was very impressed with the welcoming atmosphere. My friend's room was attractive and catered well for all her needs. The communal lounge was most comfortable and well-appointed and I gathered was used for many excellent activities and entertainment.


I

had 2 meals there and supper conveniently served in my friend's room and lunch in the pleasant dining room. Both were excellent and efficiently served.


The staff were most helpful and obviously dedicated to ensuring the well-being of the residents.


It was, in fact, one of the best care homes I have ever visited.

Reply from Karen Williams, Regional Manager at Wren House

I am extremely pleased, as are the staff team at Wren Care Home with your positive feedback, and we look forward to when you visit again.

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Review from Jennifer D (Respite Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I leave Wren House tomorrow after 10 days convalescent respite care, following major knee surgery. I cannot recommend it too highly as the whole experience has been very pleasant and restorative.


My garden room was ensuite and both spacious and well furnished, leading to a pretty garden in which

to exercise.
The manager has been here for many years, as have most of her excellent staff who were attentive and helpful, day and night. Food was good with plenty of fresh veg, fruit and alternative choices, well cooked and nicely served. Nothing was too much trouble and I can thoroughly endorse their excellent local reputation.

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Review from Fred E (Son of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is an excellent clean and well-managed care home. The staff are always smart in appearance, courteous and they have total engagement with the residents whom they treat with the utmost respect. My mother has remarked on numerous occasions how the staff are only too willing to "have a chat
and bit of a laugh" with her. The activities provided by Wren House are many and varied and the residents are strongly encouraged to take part in them.

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Review from Sarah M (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House gives excellent care for my mother. The staff are always cheerful and willing, even though my mother can be very difficult sometimes. Excellent food and good selection of activities. I accompanied my mother to a quiz night last week, it was very well done and an enjoyable evening.

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Review from R W (Relative of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and a wonderful atmosphere. The staff are really friendly and the food is excellent.

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Review from Aurio A (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was hospitalised twice last year - the care and concern of all the staff during these times was exemplary. The consideration afforded when he returned home was as good as if he were in his own home. All the staff are caring, gentle, considerate and entertaining and always welcome us as friends
when we visit - which I do regularly. They help and advise us all the time and I couldn't wish for my 97-year-old father to be in a more wonderful place.

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Review from P N (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Wrens House is quite exceptional full of warmth, love and never ending kindness even under the most demanding of circumstances. The ability of the staff to smile through the days when they must at times be extremely tired by the physical and emotional demands of the work is greatly
to be admired and I do! So a huge thank you to one and all for the great blessing of knowing my mother is in such good hands.

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Review from C H (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Wren House for three years.
She is 92 years old and very disabled with arthritis.
She is not an easy person to care for in some ways with unexpected outbursts.
I have been very impressed by how the staff cope with her, very ably led by the manager.
They have sensitively tailored
her care to fit around her, altering to fit with what she's needing - in terms of food, mealtimes, cleaning her room, timing care etc, I have every confidence that at all times she is respected and her needs are put first.
I have such feelings of gratitude for the staff who all go the extra mile.

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Review from A S (Relative of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is the jewel in the crown - nothing is too much trouble. The staff provide first class care at all times and succeed in achieving a family feel to the home. Food is always excellent. Residents are treated with care and compassion and encouraged to remain independent and valued.

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Review from R B (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is a wonderful place for my grandad to live. They provide all the care he could ask for and all of the staff are really amazing. The building is very clean (always) and the staff are always so friendly and helpful. I cannot speak highly enough of Wren House.

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Review from Victoria W (Granddaughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been extremely happy at Wren House since moving in. I find the place very clean and tidy. The staff are all really lovely and welcoming. I find the additional things they arrange for the residents such as the garden party in the summer and the pantomime at Christmas are really thoughtful
and fantastic!

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Review from Cheryl B (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care and understanding and kindness from all the staff at Wren House. The food is superb and he is 100% happy to live there. The building is beautiful and is being decorated as time goes by.

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Review from M P (Grandson of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House provides excellent care for my grandfather. He is very happy and enjoys his time there. The staff are always friendly and kind. This service extends to our family too. Wren House gives family members the confidence to know that the care that is given is of the best quality.

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Review from H S (Relative of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wren House is remarkable in its homely feel and amazing staff. They are so caring- nothing is ever too much trouble and the dignified manner in which all residents are dealt with is wonderful. The little touches like home baked cakes and bone china go a long way in adding to this homely feel. This atmosphere
coupled with the best in terms of cleanliness and quality of care mean I could not wish for my granny to be anywhere better.

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Review from Elizabeth R (Niece of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the last six years of her life at Wren House. She suffered from anxiety, and was not an easy person to care for. The staff were always friendly, kind and gentle, took time to reassure here, and to keep the routine she had became used to. She was a fussy eater - if she did not like the
choices on the excellent and varied menu. There was always one of her favourite dishes available for her. She did not wish to mix with the other residents, so chose to eat in her room. Food was always served attractively e.g cups and saucers rather than mugs, and a different pattern in the afternoon from the mornings. The intercom system meant that as soon as she rang her bell, someone was able to speak to her, so no long waits for a response. I do not know anywhere else that could have provided such excellent care. I personally, found all the staff friendly and approachable. The senior member on duty was always ready to discuss any concerns I had at any time.

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Review from J C (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2 and a half years of her life in Wren House. Huge efforts were made to take her in from hospital just after Christmas 2011. From then on she had perfect care - a bath every day, home-cooked good and imaginative meals, a warm and comfortable room, help with the TV channels and
even her toe nails painted on request in summer!
She was quite a demanding old lady who was cared for with great patience and fun. When she passed away, aged 97, peacefully in July 2014, we felt overcome with gratitude for the time she was in Wren House.

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Review from Tom C (Nephew of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well cared for at Wren House. The only negative is that the location and layout of the house and garden are not conducive to easy access for wheel chairs or walking frames, so my aunt has spent too much of her time in her room without being able to be pushed into town, to church
or generally into the fresh air. However, as she ages this becomes less of an issue.

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Review from Sophie C (Daughter of Resident) published on 22 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last fourteen months of her life at Wren House. We considered Wren House for my mother because her mother and great aunt had been there in the 90's when it was privately owned. It is now run by Montreux Living. The care my mother received was nothing short of excellent. She was
completely incontinent and yet she retained her dignity. This was due to the amazing staff and their care. I hope that if I were ever to need to go to a care home that I could go somewhere as amazing as Wren House. I know my late mother would agree.

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Review from Julie L (Granddaughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has lived at Wren House for almost two years. I visit her several times a week and I am always pleased with how I find her. The staff could not be more welcoming or friendly. They make sure that she is included in many activities so I know that she is not just left alone. I have two young
children who have always been completely welcome to visit. The atmosphere is friendly and relaxed. I could not recommend Wren House highly enough.

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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.850 for Wren House is calculated as follows: ( (197 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 226 Ratings = 4.85

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wren House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Tracey

Tracey Atkins

Job Title: Home Manager

Joined: 2018

I am a mother of two and have two grandchildren, stepmother of two and four step-grandchildren. My family life is very busy, but I have great support from my husband. My interests are rugby, as my son plays the sport and course fishing to relax. I have been in the care sector for 15 years, ranging from the acute setting of a hospital after being at university to gain my diploma in adult nursing to a senior carer at Wren House. I have been promoted at Wren House to the home manager, which is a position that I enjoy as I am a very driven person and confident in all aspects of running the Home and my lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wren House to verify any information. View our terms and conditions. Wren House has an Enhanced Service - more info.