Wren House, Warminster, Wiltshire
Wren House, Warminster, Wiltshire
Wren House, Warminster, Wiltshire

Situated between the historic cities of Salisbury and Bath, Wren House combines gracious Georgian surroundings with the highest standards of service and a reputation for always being warm and welcoming.

Dating back to the 18th century, Wren House is an elegant Georgian house which has been restored to ensure the character, the beautiful original features and unique ambience remains.

The team of caring and qualified staff tailors everything they do to meet individuals' personal preferences and any changing needs they have.

There is a vast range of activities and outings on offer, which include gardening, a choir, exercise group, craft and quizzes plus many other events throughout the year.

There is a varied menu of home-cooked food which is locally sourced, prepared and produced by the on-site chef.

Group: Wren Retirement Living

Person in charge: Ellie Simmonds (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 14

Rooms with ensuite WC: 12

Weekly Charges Guide: Personal Care Single £975 – £1100 (These prices are only a guideline, please contact Wren House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Wren House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Wren House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 07 Nov 2017

1 lovely room available in our beautiful home in Wiltshire.

Reviews

9.8 Wren House has a Review Score of 9.8 (9.844)

The Review Score of 9.8 (maximum of 10) for Wren House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Wren House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.844 for Wren House is calculated as follows: ( (325 Excellents x 5) + (45 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 377 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wren House is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 16 Reviews ÷ 2.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    29
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wren House?

  • Extremely LIKELY
    31
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wren House

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    3
  • Relative of Resident/Service User
    3
  • Grandson of Resident/Service User
    2
  • more

I leave Wren House tomorrow after 10 days convalescent respite care, following major knee surgery. I cannot recommend it too highly as the whole experience has been very pleasant and restorative.

My garden room was ensuite and both spacious and well furnished, leading to a pretty garden in which to exercise.
The manager has been here for many years, as have most of her excellent staff who were attentive and helpful, day and night. Food was good with plenty of fresh veg, fruit and alternative choices, well cooked and nicely served. Nothing was too much trouble and I can thoroughly endorse their excellent local reputation.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House is an excellent clean and well-managed care home. The staff are always smart in appearance, courteous and they have total engagement with the residents whom they treat with the utmost respect. My mother has remarked on numerous occasions how the staff are only too willing to "have a chat and bit of a laugh" with her. The activities provided by Wren House are many and varied and the residents are strongly encouraged to take part in them.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Wren House gives excellent care for my mother. The staff are always cheerful and willing, even though my mother can be very difficult sometimes. Excellent food and good selection of activities. I accompanied my mother to a quiz night last week, it was very well done and an enjoyable evening.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment my mother moved to Wren House she has been treated with the utmost respect and care by all the staff at Wren House. She is not always easy to deal with but the staff have endless patience and understanding at these difficult times nothing is too much trouble.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was hospitalised twice last year - the care and concern of all the staff during these times was exemplary. The consideration afforded when he returned home was as good as if he were in his own home. All the staff are caring, gentle, considerate and entertaining and always welcome us as friends when we visit - which I do regularly. They help and advise us all the time and I couldn't wish for my 97-year-old father to be in a more wonderful place.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The atmosphere at Wrens House is quite exceptional full of warmth, love and never ending kindness even under the most demanding of circumstances. The ability of the staff to smile through the days when they must at times be extremely tired by the physical and emotional demands of the work is greatly to be admired and I do! So a huge thank you to one and all for the great blessing of knowing my mother is in such good hands.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at Wren House for three years.
She is 92 years old and very disabled with arthritis.
She is not an easy person to care for in some ways with unexpected outbursts.
I have been very impressed by how the staff cope with her, very ably led by the manager.
They have sensitively tailored her care to fit around her, altering to fit with what she's needing - in terms of food, mealtimes, cleaning her room, timing care etc, I have every confidence that at all times she is respected and her needs are put first.
I have such feelings of gratitude for the staff who all go the extra mile.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House is the jewel in the crown - nothing is too much trouble. The staff provide first class care at all times and succeed in achieving a family feel to the home. Food is always excellent. Residents are treated with care and compassion and encouraged to remain independent and valued.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wren House is a wonderful place for my grandad to live. They provide all the care he could ask for and all of the staff are really amazing. The building is very clean (always) and the staff are always so friendly and helpful. I cannot speak highly enough of Wren House.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House provides outstanding 5-star care in a beautiful family environment. All of the staff are fully committed to dealing with the residents with care and compassion encouraging them to remain independent and valued. The staff go beyond their duties and give their own time to assist with activities. The home cooked food is delicious and caters for the fussiest of eaters. The manager and assistant manager are amazing, working long hours to ensure the resident's needs are always put first. This should be the model which all care homes strive to attain.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandad has been extremely happy at Wren House since moving in. I find the place very clean and tidy. The staff are all really lovely and welcoming. I find the additional things they arrange for the residents such as the garden party in the summer and the pantomime at Christmas are really thoughtful and fantastic!

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father receives excellent care and understanding and kindness from all the staff at Wren House. The food is superb and he is 100% happy to live there. The building is beautiful and is being decorated as time goes by.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic service and a wonderful atmosphere. The staff are really friendly and the food is excellent.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House provides excellent care for my grandfather. He is very happy and enjoys his time there. The staff are always friendly and kind. This service extends to our family too. Wren House gives family members the confidence to know that the care that is given is of the best quality.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House is remarkable in its homely feel and amazing staff. They are so caring- nothing is ever too much trouble and the dignified manner in which all residents are dealt with is wonderful. The little touches like home baked cakes and bone china go a long way in adding to this homely feel. This atmosphere coupled with the best in terms of cleanliness and quality of care mean I could not wish for my granny to be anywhere better.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Great facilities, staff and a very happy granny. Feels more like a bed and breakfast/hotel than a care home. All the residents get fantastic personal treatment and care.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt spent the last six years of her life at Wren House. She suffered from anxiety, and was not an easy person to care for. The staff were always friendly, kind and gentle, took time to reassure here, and to keep the routine she had became used to. She was a fussy eater - if she did not like the choices on the excellent and varied menu. There was always one of her favourite dishes available for her. She did not wish to mix with the other residents, so chose to eat in her room. Food was always served attractively e.g cups and saucers rather than mugs, and a different pattern in the afternoon from the mornings. The intercom system meant that as soon as she rang her bell, someone was able to speak to her, so no long waits for a response. I do not know anywhere else that could have provided such excellent care. I personally, found all the staff friendly and approachable. The senior member on duty was always ready to discuss any concerns I had at any time.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent the last 2 and a half years of her life in Wren House. Huge efforts were made to take her in from hospital just after Christmas 2011. From then on she had perfect care - a bath every day, home-cooked good and imaginative meals, a warm and comfortable room, help with the TV channels and even her toe nails painted on request in summer!
She was quite a demanding old lady who was cared for with great patience and fun. When she passed away, aged 97, peacefully in July 2014, we felt overcome with gratitude for the time she was in Wren House.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt has been very well cared for at Wren House. The only negative is that the location and layout of the house and garden are not conducive to easy access for wheel chairs or walking frames, so my aunt has spent too much of her time in her room without being able to be pushed into town, to church or generally into the fresh air. However, as she ages this becomes less of an issue.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother spent the last fourteen months of her life at Wren House. We considered Wren House for my mother because her mother and great aunt had been there in the 90's when it was privately owned. It is now run by Montreux Living. The care my mother received was nothing short of excellent. She was completely incontinent and yet she retained her dignity. This was due to the amazing staff and their care. I hope that if I were ever to need to go to a care home that I could go somewhere as amazing as Wren House. I know my late mother would agree.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My granny has lived at Wren House for almost two years. I visit her several times a week and I am always pleased with how I find her. The staff could not be more welcoming or friendly. They make sure that she is included in many activities so I know that she is not just left alone. I have two young children who have always been completely welcome to visit. The atmosphere is friendly and relaxed. I could not recommend Wren House highly enough.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Wren House is a small and lovely building with good facilities and a nice garden. The rooms are comfortable and well insulated. It is a quiet home with kind and professional staff who treat their residents with dignity. The food is lovely and there is a cheerful, relaxed atmosphere.

How likely would you be to recommend Wren House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident for just over two years and it has proved to be a very happy time for her. I cannot praise the staff more highly for the dignified and sensitive care they provide. The manager has been extremely understanding and supportive of my families needs as 'carers' in the wider sense and she, with her staff always make themselves available to discuss any changes in my mother's welfare, health and happiness. My only slight reservations concerning facilities is the difficulty of wheelchair access ( should a resident temporarily require one) from the extension ground floor to the public rooms. Car parking is also restricted

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wren House is a charming, well appointed house where my mother spent the last year of her life. She was very well cared for and nothing was too much trouble for the wonderful team that took care of her every need. My mother never stopped saying how kind everyone was to her. The meals were all cooked on the premises and were delicious with wonderful cakes for afternoon tea. A real home from home.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found all the staff to be kind, patient and thoughtful. They are always willing to discuss my mother's health and concerns. The house and garden are clean and pleasant, the food is good. Overall I would say that Wren House provide an excellent service and the staff do their very best to keep residents well and as happy as possible under their circumstances.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Wren House is an exceptional care home. Caring and friendly staff, comfortable, clean, welcoming to visitors. My aunt has nothing but praise for the way she was looked after and cared for. I would recommend Wren House very highly. I and other members of my family were frequent visitors and we continue to sing its praises.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From the start Wren House provided for my family a sensitive, caring and professional service. The staff at all levels were cheerful and receptive to the smallest suggestion or observation. Care was taken to involve residents in activities and individual requests or needs were individually met. An unfortunate, singular disciplinary matter concerning one member of staff was dealt with in an exemplary manner, albeit hindered by the slow process of police investigation. The home was always immaculately clean and fresh smelling. We were unequivocally satisfied.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mt stepfather lived at Wren House for almost 5 years until dementia caused him to require more specialised care. Wren House is unique in its quality of care and the maintaining of high living standards. The house is elegant and well furnished and does not have the feel of a care nursing home. The staff are like a family and care for the residents accommodating their changing needs, with real affection and professionalism. I cannot recommend Wren House highly enough as we had complete peace of mind and trust in his safety and happiness in his time.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know that my mother can at times be very difficult and have been very impressed by the way that these difficulties "explosions" have been contained and dealt with. The staff are at all times polite and friendly and the home very well managed. Thank you all.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home is excellent. The care is very thorough, kind and gentle. The staff are compassionate, respectful yet highly professional. The food is of the highest quality. The surroundings are maintained impeccably with high standards of cleanliness. The management is reliable and efficient with excellent communications with relatives. I would not hesitate to recommend this care provider.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House is always a joy to visit - the staff are always cheerful, polite, helpful and welcoming. The house has a permanent feel of well-being and kindness where each individual is treated as such; staff treating each one with respect and great care. The meals are served either in the beautiful dining room or in the residents room. Appetites addressed and food always served carefully and presented beautifully. I have visited people in Wren House for many years. Residents and families love the house with all its caring staff - a very special place to be. Nothing it so much trouble for the staff and management at Wren House.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wren House is a very much a home from home.

They offer outstanding care for my 93 year old mother who is very mobile but somewhat confused and forgetful. Residents are treated with utmost respect and courtesy at all times.

The staff are extremely caring, always welcoming, always approachable, nothing is too much trouble. Activities and outings are arranged and residents encouraged to participate.

The rooms are large and residents are encouraged to furnish them with their own belongings. A very pleasant garden with seating is easily accessible for all to enjoy.

The food is excellent, everything home cooked every day. Breakfast served in the rooms. Lunch served for those that so wish in the dining room where the tables are laid with fine china and glasses and the food served just as this generation probably expect. After lunch coffee, served on individual trays, is always offered either in the lounge or in their rooms. Likewise individual trays of afternoon tea and homemade cake is served on bone china with silver teapots in their rooms or in the lounge. Supper is also served in the evening, any special requests can be catered for.

A highly recommended residential care home.

How likely would you be to recommend Wren House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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