Kerria Court

64 Cregoe Street, Lee Bank, Edgbaston, Birmingham B15 2DY
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9.6 50 Reviews
  • Kerria Court, Birmingham
Anchor’s Kerria Court is located in the Edgbaston community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 47 residents in single en suite rooms.

Staff at Kerria Court are dedicated to providing the highest standards of care for customers by getting to know them and building strong relationships to produce detailed care plans which ensure their care needs are met even if they should change.

Residents have input into activities and menus to ensure day to day life is as they would like.

Staff receive ongoing training to enable them to deliver high-quality care to customers living with dementia.

Kerria Court is part of Anchor who has 60 years of experience as a not-for-profit provider of services to older people. The group's profits are reinvested into their properties and services.
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Care Provided by Kerria Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • RESPITE Self-Funded Residential Care: from £1000
  • RESPITE Self-Funded Residential Dementia Care: from £1000

Colleagues at Kerria Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Kerria Court to find out the exact price for your requirements.

Contact Kerria Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kerria Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Amanda Gomez (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Kerria Court.

Parking

  • Onsite parking is available, including disabled spaces.

Kerria Court Reviews (50)

9.6

Kerria Court has a Review Score of 9.6 (9.569) out of 10, based on 15 reviews in the last 2 years.
Over all time Kerria Court has 50 reviews.

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Review from Richard T (Brother of Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with all the staff at Kerria Court and the care for my brother. Thank you all.
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Review from Emily M (Daughter of Resident) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in the USA and have been unable to visit my mom for 2 years. When I visited ber in October, on entering Kerria Court, I was very pleasantly greeted by the ambience - decor brightness and the warmth of, not just the home, but every staff I interacted with.
When she 1st moved into Kerria Court,
Mom asked why she couldn't live with one of her children, now she says she wishes one of us could move in with her. That's a testament to the love, care and support of the Kerria Court team.
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Review from S N (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All my dealings with staff, from the manager to cleaning operatives, have always been positive. All staff are friendly and supportive. Communication is excellent: I feel I am well informed regarding my mother's care, health and well-being. All my queries have been acted upon in a timely manner. I believe
my mother is receiving the best care in the care home.
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Review from L H (Wife of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has now been a resident in Kerria Court for four months. Since he has been there, he has settled very well and appears to be very happy.
This is due to the friendship and professionalism of the carers working there at the care home. The carers are very friendly, welcoming and caring, nothing
is too much every request for help or advice is always met with openness and kindness.
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Review from Nicita S (Respite Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used the service for respite care. The process was simple and the staff were extremely helpful. Our nan was happy and well taken care of and family members were able to visit.


Staff were happy to update us on how our nan was, which made the family feel comfortable.


We will definitely use

the service/care home again.
Thank you all.
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Review from E B (Son of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for two weeks respite and I can't thank the home enough. They made the family feel at ease as it was Mum's first respite stay. Mum was well cared for and we will use this service again. Family popped in to see Mum and she was well presented and she was eating more than she did at home as
her appetite has increased. I am very happy.
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Review from Kelly R (Niece of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has only been at Kerria Court for a couple of week, and we were really worried about her settling as she has always lived independently. After visiting her today, I could not believe how quickly she has settled. She told me she's really happy. The staff are amazing, nothing is too much trouble.
They are so caring. The room is large and bright. Thank you for everything Kerria Court.
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Review from Denise O (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrive Dad is always sitting in the common room with all the other residents. Dad is never on his own and never lonely, that's why my dad is in care, he has dementia and I didn't want him spending hours on his own without company. Dad is always spotlessly clean, well-fed and looks really well.
I can work knowing Dad is very well cared for. The staff are always very friendly and always welcome you at the door.
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Review from C H (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Kerria Court for just over 4 months and has settled down well thanks to the staff. Mum does know good food from 'alright', and says the food is excellent. Her flat is warm and has a large window, so is also nice and light. Mum is checked regularly, which has helped her to relax
- we are both happy with our choice of care home.
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Review from Doreen B (Wife of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very informative and always have time to listen. Only downside is the visiting times, which seem very limited - only 6 slots during the whole day! Also, we are only allowed to see the resident in their own room, why not in the garden?
Management let me take my husband to any
hospital appointment, for which I much appreciate.
Reply from Amanda Gomez, Home Manager at Kerria CourtThank you for taking the time to review Kerria Court. We're pleased that you rate our overall standard as excellent and I will ensure that your feedback regarding our staff is passed on. In line with current government guidance, we need to ensure that the number of visitors at our home is fair for all residents and it is maintained at a level that keeps our residents and staff safe in terms of infection control. As the weather becomes colder or poor, we need ensure the wellbeing of our residents with visits. We would be happy to discuss this in more detail with you at a mutually convenient time.
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Review from I H (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to have a good all round 'feel' to it. Staff were very friendly and mom seemed genuinely happy in the environment created by the management.
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Review from C S (Son of Resident) published on 27 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Kerria Court for over 2 years now and is generally happy there. During the last year, her mobility has reduced greatly to the point where she is now entirely dependent on staff to move her around, even within her own room. This change in mobility, unfortunately, coincided with the first
Covid-19 Lockdown, which resulted in communication from Birmingham Council to the home and, more importantly, to Mum being very poor. With 2 staff members being needed to move her anywhere, then understandably she can occasionally wait a long time to move and leaves her feeling like she is a burden to the home. On a wider, more positive note, the home have been superb in keeping everyone safe, the home almost virus-free, and maintaining a very good service in the most extreme situation. Throughout these last 12 months, as a family, we have been grateful that so much care has been taken by all staff to keep themselves and residents safe.
Reply from Amanda Gomez, Manager at Kerria CourtWe greatly value your feedback and we are pleased that you rate our overall standard as very good. After what has been a very difficult year we are now moving forward in the home to make improvements to enhance our service further. The new menu based on residents' choices will be introduced as from 26th April and, although we must maintain a level of social distancing within the home, we have also introduced a new activity planner. Communication and access to external services from Birmingham City Council and the NHS have been extremely challenging but now, as restrictions ease, hopefully, this situation will improve.
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Review from P W (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the Covid-19 pandemic I have been able to Skype my mum frequently, also I have visited with her periodically following the lockdown guidelines. If my mum is happy so am I.
The manager and her team are doing a fantastic job.
Special thanks to the staff for doing Mum's hair, this is very important
to her. Thank you to the rest of the team for caring, kind words, hard work and dedication - keep smiling.
Chef, my mum is loving food again. Thanks
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Review from Sandra A (Sister of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although still in a COVID-19 situation, I feel that all protection and communication where possible has been very much achieved by the home. Prior to secondary lockdown, when I visited and was able to see my sister for a garden appointment, everything was done correctly, which enabled me to feel very
happy after seeing her. I feel blessed to see her looked after and looking very well, all thanks to the staff at Kerria Court.
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Review from M F (Friend of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been in Kerria Court for years. She is being looked after very well. The staff are very attentive to her needs. I and my husband are always greeted well at the door and are happy to speak to us about our friend.
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Review from Barbara C (Friend of Resident) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Kerria for five years, where she has been cared for extremely well, always with great kindness and understanding. The staff and management are always cheerful and helpful with residents and visitors.
I would not hesitate to recommend Kerria Court to anyone.
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Review from H N (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A superb facility. Staff are all professional and caring at all times, nothing is too much trouble. They go out of their way to provide activities for individual resident's to suit their requirements. The home doesn't just focus on the residents, but also the family members offering support and advice.
The food and accommodation are of excellent quality. Thank you, everyone.
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Review from C C (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers themselves are friendly and helpful. Mum is fortunate that she has full capacity and it has taken a while for Kerria Court to embrace this. We are concerned there is little stimulation for Mum, although we are pleased to hear those with full capacity will now be gathered together once a week
for lunch or tea. We have some concerns about the diet Mum is offered. She is diabetic (tablet controlled) and her medical blood sugar test results have worsened consistently since she moved to Kerria Court.
Reply from Amanda Gomez, Manager at Kerria CourtThank you for taking the time to review Kerria Court. We are pleased that you are likely to recommend our home. Diabetic options are available daily on the menu and we respect choices made by our customers. We will explore increasing the number of options available and the chef will review menu options with the customer. Staff highlight appropriate choices and offer advice to diabetics to promote and encourage a healthy diet. We are continuously reviewing our range of activities we offer on a daily basis and will ensure a timetable of planned activities is made available personally to customers as well as visual displays around the home. It was agreed at the recent relatives' meeting to increase communication sharing by using email direct to management and to provide more opportunities for relatives to meet together with management.
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Review from R H (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care staff are welcoming and extremely kind and caring to my mother. I have extreme confidence in them.
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Review from J B (Brother of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On all my visits to my sister, I have been very pleased with the friendly and happy attitude to the residents and visitors. They are always available to talk to you if you have any concerns connected to your relative.
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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Kerria Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Kerria Court is calculated as follows: ( (135 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 180 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Kerria Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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