Holmpark

212 Hagley Road, Edgbaston, Birmingham B16 9PH
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9.4 51 Reviews
  • Holmpark, Birmingham
Anchor’s Holmpark in Edgbaston provides quality care and facilities within a comfortable and friendly environment and continues to welcome new residents. Older people living at Holmpark receive tailored care to suit individual needs and enhance quality of life.

Dementia care is available and Anchor provides on-going dementia training for its care staff to ensure they provide the highest quality of care. Each resident has a detailed care plan, designed by the care team and loved ones, to ensure each individual’s health and care needs are continually met.

Holmpark is part of Anchor who is the largest not-for-profit provider of housing and care to older people in England, with more than 60 years of experience in the sector.

They reinvest the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service that surpasses customers’ expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1125
  • Self-Funded Residential Dementia Care: from £1125
  • RESPITE Self-Funded Residential Care: from £1125
  • RESPITE Self-Funded Residential Dementia Care: from £1125

Colleagues at Holmpark will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Holmpark to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nissy Varughese (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Holmpark directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Holmpark.

Parking

  • Onsite parking is available, including disabled spaces.

Holmpark Reviews (51)

9.4

Holmpark has a Review Score of 9.4 (9.414) out of 10, based on 23 reviews in the last 2 years.
Over all time Holmpark has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Holmpark
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Total of 51, showing 21-40
Review from Helen F (Mother of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into the home as she couldn't cope any more in her flat and found it difficult to do normal everyday things.
My mother has settled in well at the home and has been made welcome.
The staff are all very helpful and knowledgeable about their jobs.
I have been notified on several occasions
when Mom has had a few falls and other medical problems and the staff have always contacted me regarding these issues.
All in all, I am very pleased with the care Mom has received.
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Review from S S (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved in July 2023, she settled in very well. Staff are very friendly, and make you welcome as you arrive during the visit. The carers work very hard and have lots of patience. My brother and I are impressed with the care home the only thing we are not happy with is her clothes, sometimes
items go missing. Also, she has items of someone else's clothing. Including Men's pants! Overall we are pleased with the care Mum is having.
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Review from S B (Granddaughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandmother is not looked after very well. She was put in this home to prevent her from having falls at home. She has since had falls at the home. New clothing and other items bought in for her are always missing and staff members can never seem to find them. She is diabetic and they are giving her
far too much sugary foods. She keeps being given other resident's dirty stained underwear even though new fresh underwear has been provided for her. The care and attention to detail for each individual service user is shocking and almost non-existent. Worst decision ever allowing her to be in a place like this.
Reply from Rachel Ellis, Regional Support Manager at Holmpark

Thank you for taking the time to leave us a review. We appreciate you making us aware of your concerns and we are sorry that our care has not met our normally high standards. Your feedback is very important to us and we will contact you to discuss your concerns about your Grandmother's care at a mutually convenient time.

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Review from Rhonda W (Niece of Resident) published on 3 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to visit my Aunt who has been at the Home for past few years, it had been some time since I was last able to visit and I spent a lovely time at the Home. I observed the staff being very caring and warm to not only my Aunt but the other Residents also. The staff team came across happy in their
job. There was fun activities for the Coronation on and all the other Residents looked happy and were joining in.
My Aunt presented as very well and she looked healthy too.
I have always found staff and Management approachable and responsive.
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Review from D L (Daughter of Resident) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Holmpark are amazing, they have great patience and have always kept my mum immaculately clean, and they make visitors feel welcome and included. Mum increased weight, due to the good food and enjoyed the regular cups of tea and the tasty cakes. The medical care Mum receives is of a high
standard. The room is very pleasant and clean, and mums clothes are always clean and ironed. Mum has been taken out on shopping trips with the staff, and thoroughly enjoyed being able to spend some money! I am kept well informed with Mum's health care. Staff also take time to spend some one to one time with mum, and varnish her nails whilst they are talking to her and my mum always liked having nice nails. I have been very impressed with every aspect of the care offered at Holmpark.
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Review from Simon B (Nephew of Resident) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had been unable to visit my Uncle for some time due to Covid and living abroad and had concerns due to the long period of time since I had visited.
On coming to visit I found staff very friendly and welcoming. My uncle looked healthier and happier than he was over 2 years ago, this was such a relief.

The Home has had some works done and is very well presented. I was there at lunch time and the food was very nice and appetizing. I spoke with the Managers and Admin who were very approachable.
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Review from J B (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm and welcoming staff team who go above and beyond. Dad has settled so well and I have seen a big change in him.
Management always at hand if you need them and respond to any issues or queries I have.
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Review from P G (Son of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I bought my father to Holmpark I was anxious, it's a big step. I was immediately put at ease with the genuine care the staff showed, nothing was too much trouble. His room was clean, modern and personalised. I have seen a change in my father, he is so happy and content. He tells me about the good
food, the entertainment and friends he has made. All management team are very approachable.
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Review from M H (Sister of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has lived at Holmpark for over 2 years, in that time I feel she has been cared for well, all her needs met. Has been comfortable and safe. The staff have always been friendly and the home has been particularly careful during the pandemic. I feel that my sister is living in a home that meets
her needs.
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Review from J W (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Holmpark is a pleasant, clean and friendly place where my dad receives good care and support for his needs.
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Review from David M (Friend of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home has coped well during the pandemic despite a recent outbreak of Covid. Visiting during the Covid restrictions is well organised and we are advised when visits need to be cancelled.
The manager was very prompt in addressing a complaint which we made concerning cleaning of my family friend's
room. The manager/deputy manager are always available, though Covid restrictions have limited this to email during Covid.
The care is excellent and she is exceedingly contented despite her increasing loss of short term memory.
We were greatly impressed at the start of the first lockdown when the manager set up a new television for her.
On the negative side; the cleaner frequently moves the furniture which is not good practice for a resident with dementia; also items of clothing disappear in the laundry from time to time (with random, unknown items appearing).
Reply from Yvonne Jenkins, Home Manager at Holmpark

Thank you for taking the time to review Holmpark and we are pleased that you rate our care and support as excellent. I have discussed your loved one’s laundry with our housekeeping team and Fixon buttons will now be used on garments to help resolve this issue. I have also discussed the moving of furniture with staff, and it has been reiterated that furniture is not moved without prior request.

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Review from Claire R (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy here at Holmpark. I cannot fault the welcome from the manager and her team. Her room is spacious, kept clean and organised. Guests are welcomed and looked after too, as they appreciate the difficult decisions we have to make. We are kept fully informed and kept up to date. Phone
calls or video calls enable you to be in touch through any covid closure. Nothing appears too much trouble, even cakes and celebration on her birthday. A really friendly and professional team of carers. Thank you.
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Review from J C (Daughter of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can say of myself and my family that I am happy for the care that my mother received since she went to Holmpark. The staff and management are wonderful people; they have worked hard to provide care for my mum. She is always been clean, not just she, but all the residents. They have worked hard to
keep them safe. I understand it's not easy, and I thank them all.
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Review from M S (Daughter of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
All staff are very friendly, treat my father with respect and are always prepared to listen to any concerns. Any issues with regard to my father's care have been dealt with in a professional manner and correct procedures adhered to. Prompt response by GP/nurse to any medical problems. Some areas of
the home need updating/refurbishment which I understand the manager is dealing with.
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Review from D P (Daughter of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Breath of fresh air to find a care home that really does "care". Staff are understanding and sympathetic to residents needs. They are well cared for, with plenty of experience and cater for the resident's mental and physical requirements. There is plenty of things to do and always keep Mom occupied
with the opportunity to dance, keep fit classes, cocktail making etc. Recently visited and was quite surprised that Mom's room was spacious, clean and inviting. Great care home.
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Review from S F (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received during her short stay at Holmpark was exemplary. The staff are kind, patient and caring. Mum was treated with dignity at all times. Getting to know mum's likes and dislikes is so important to the staff. Each person is treated as an individual and respected as such. I have
worked in the NHS for 40 years and can honestly say the care and compassion of Holmpark is outstanding.
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Review from R F (Son-in-law of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Hompark was, in my mind, outstanding. The care she received was exactly what anyone would want for a close relative.
The staff were kind and considerate and always had time for residents.
Can recommend.
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Review from Donovan B (Great-Nephew of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Grand Aunt stayed here since August 2017 and I must say I don't believe in putting your elders in care homes, but I try to visit once a week and I must stay the staff is exceptional. They put my mind at ease to feel my Grand Aunt is in a good place. So I must say thank you to all the staff and it
is a shame the wages they get paid for care staff, with the kind of work they do for the country.
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Review from Y K (Friend of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited the place together with my friends as their mom was a resident. The facilities were bright and clean, full of sunlight and bright colours. The staff were polite and helpful, showing professional care for their residents. It was lunchtime so I could be present in the dining hall and see what
and how the residents were eating. The food was of a good quality and enough as in quantity.
My friends showed they were really happy to have their mother there.
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Review from Anita N (Friend of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, there was an instant warm welcome by the home manager and other staff. The staff were so helpful and friendly. There are so many services the home provides to ensure residents feel comfortable.
Culturally it met the residents' needs. I was with another guest who ate the
food and commented on how delicious it was and it did look amazing.
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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Holmpark is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.414 for Holmpark is calculated as follows: ( (179 Excellents x 5) + (57 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (13 Very Poors x 1) ) ÷ 273 Ratings = 4.414
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holmpark is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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