Madeleine House, Birmingham, West Midlands
Madeleine House, Birmingham, West Midlands
Madeleine House, Birmingham, West Midlands

Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms.   

The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor specialises in dementia care and provides on-going training to ensure the team members' approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide is focused on individual and compassionate care.

Anchor is one of England’s largest providers of housing and care for the those over 55 years of age and have over 50 years’ experience as a not-for-profit provider of services to older people. They were proud to be voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. The money Anchor makes is reinvested into its services and properties to continually raise standards and exceed expectations.

Group: Anchor

Person in charge: Keri Martin (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Madeleine House is close to local services and amenities including:

There are local shops and eating establishments within a short walk of the home.
Stechford Train Station is a short distance from Madeleine House.
Stechford Retail Park is within half a mile of the home.
There are doctor's surgeries within a mile.
The nearest hospital is Heartlands Hospital which is within one and a half miles.

Latest Care Quality Commission* Report on Madeleine House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 17 Jan 2018

We currently have one vacancy for care. Please contact Madeleine House for further details.

Reviews

9.6 Madeleine House has a Review Score of 9.6 (9.581)

The Review Score of 9.6 (maximum of 10) for Madeleine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Madeleine House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.605 for Madeleine House is calculated as follows: ( (76 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.976 Points relating to the number of positive Reviews for Madeleine House is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.2 Target = 0.976

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Madeleine House?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Madeleine House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Very pleased overall with the facilities and the care provided. I have peace of mind that my elderly mother who suffers from Dementia is safe and secure, well fed and looked after. She is clean, fresh and even has her hair done by a hairdresser on a weekly basis.
The staff are very caring and treat mum with respect and dignity, but are friendly and approachable.
The home has a relaxed and friendly atmosphere.
No real complaints at all.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly, helpful staff. Nice room, lovely food.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My friend has been at Madeline House for the last 2 and a half years and finds it quite satisfactory and friendly.

How likely would you be to recommend Madeleine House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Beautiful home. Staff are very caring.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has only been here for about 5 weeks but we have found that the care and respect of all staff and management has been excellent. We know that Mum at times can be challenging but the staff have quickly picked up on this and know how to manage this. They make us feel very welcome when we come no matter what time of day. Keep up the good work, it can be a very challenging job but rewarding.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Completely satisfied with all the staff and facilities at Madeleine House.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with the care home and all the staff.
My mother, who is 102, has been given all the care and attention she has ever needed while in the care home.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience at the care home is great. Much more than I expected.
I am very happy and content.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and consideration taken at this home is outstanding. I visit regularly always something going on to entertain the residents. Quality of foods is excellent have been to some events here can't fault it.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Madeleine House provided a good service to my 78 year old mother with dementia. They ensure that the family are inclusive of the care provided and will always contact family members if they have any queries or concerns.
My mother's speech is limited and recently she was unwell but was unable to say where she was feeling pain. Staff who knew her were able to identify that she was "not herself" and contact the homes GP, mum was subsequently admitted to hospital where appropriate treatment was administered.
I am very happy with the service and staff who provide care.

How likely would you be to recommend Madeleine House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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