Madeleine House

The theme this year was Alice in Wonderland. And what an experience. Amazing day. Started with a fab singer that came in and got many up and dancing with classics. Then the food ....what excellent kitchen and cattering, they have to put on such a spread . All done with brilliant themed Wonderland. But the best was the way ALL staff dressed up and got into the party theme. Having a lovely sunny day also helped. But they all excelled themselves, with the effort, happy smiling faces and wanting to please the residents. Thank you brilliant. Mom carnt be in a better place x

Thank you for Alice Wonderland Day enjoyed it 15/7/2026.

Tea Party. The day was brilliant, good fun, well planned + extremely thoughtful. So much hard work was put in by all the staff which resulted in a very happy day. A treat for everyone The singing and dancing and all the costumes made it so much fun a real moral booster. The food was yummy and delightfully arranged like a posh afternoon tea - even crust cut off the finger sandwiches. Well done and thanks so much.

I was nervous placing mom in a care home as you never think they look after your loved ones like you do. I can honestly say I need not have worried, my mom has settled in well, even though she has only been here a very short period of time, the staff have been amazing with her, they have been patient and taken the time to get to know what does and doesn't work with mom. They make sure she is always treated with dignity and ensure that her personal care is taken care of so mom always looks clean and presentable. The activities they have on for all residents is varied and they try to get everyone involved which is good. The meal choices given during the day look good quality and quantity, and mom is always offered a choice between two options. The staff so far are very informative and provide updates on request, some staff have gone above and beyond to work with mom to make her feel comfortable and it shows as mom seems happy and is communicating more. I will add update soon.

As a family we are confident that mom is in a safe environment, is being well looked after and all her requirements are being catered for.

Mom is looked after well and I love when they have activities and involve the residents. Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well. Christmas trimmings being put up today can't wait to see when they finished.

The staff from the get go, were amazing, friendly made me and mom feel welcome and at home. Even though my moms stay unfortunately was short, I couldn't fault them. Food was lovely, I moved in with mom the last week of her life, they made sure my wishes were fulfilled, mom was treated with dignity at all times. I was really worried about mom going into Madeleine House as I had always taken care of mom I had nothing to worry about. An amazing home and staff. Highly recommend.

Being able to eat with my mother is a huge bonus, it's what we would do in her own home, this makes Madeleine House feel more like her 'new' home, which of course it is.

We have experienced the management team as professional and compassionate and they actively encourage dialogue and feedback. Having had a previous negative experience at another care home, we are really happy that our mom is living out the rest of her days here. I'd be happy to live here when my time comes!

We feel so lucky to have found such a good care home for our mom. Bravo Madeleine House!

Carers are exactly that, caring. My sister being disturbed when she originally came, is now pleased with her situation. Contact with the home is very easy and any concerns are dealt with.

We were met by friendly and caring staff. They took us to our friend who they helped to a seat where we could catch up with him. Everywhere looked spotlessly clean as did our friend. He seemed relaxed and happy. It was a lovely visit and put our minds at rest. Already looking forward to our next visit.

What a day and what a visit. It goes beyond being scanned or emailed. I cannot speak highly enough of the visit to see my friend. The staff from cleaners, caterers, carers and management showed so much care, dedication and devotion. This home in this day and age where we have aa 'don't care attitude'. Should be held up as a beacon of how it should be run correctly, a wonderful place. Many thanks.

A very friendly and safe environment. Carers are very attentive to residents' needs and health issues. Lots of activities to entertain residents. Overall, a very pleasant home to visit. Leave with confidence that mom is getting the very best care.

Only qualm we have is there could be a bit more entertainment.

Overall care and support have been excellent with good communication with updates from staff on a regular basis. Accommodation is always clean and support is provided on a regular basis. Food and facilities are good and regular activities are provided and residents are encouraged to join in.

There is an ongoing matter of my mother's favourite mug going missing from time to time and I understand that it may end up in someone else's room, but this mug means a lot to her as she enjoys drinking from it as it's a bigger size mug compared to the ones in the home. I would like it to be replaced now.

My husband spent almost a year at this care home and was very happy and was looked after very well. The staff and carers were very friendly and kind. Thanks to all who cared for him until he passed a few weeks ago.

I cannot rate this home enough. They go above and beyond. They genuinely care for the residents and it was definitely the best decision I made for my Mom sending her here. I don't have to worry that she's not being cared for or that she's not safe because they couldn't look after her any better. She has lovely meals, her room and the whole of the home is spotless and all the care workers are amazing with her. They have lots of entertainment/things to do for them, the garden is kept immaculate too. It is lovely to see the residents sitting outside, enjoying themselves. Mom loves the home and that's the most important thing to me.

A lovely care home with helpful, kind and attentive staff. Couldn't have hoped for anything better.