
Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well.D H(Daughter of Resident/Service User)

An amazing home and staff. Highly recommend.T S(Daughter of Resident/Service User)


Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well.D H(Daughter of Resident/Service User)

An amazing home and staff. Highly recommend.T S(Daughter of Resident/Service User)


Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.
The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create...
Care Provided by Madeleine House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our fees can vary depending on care needs and other factors. Our colleagues at Madeleine House will be happy to discuss our fees and what is included.
The price(s) shown are provided by the care home. Contact Madeleine House for full pricing details and T&Cs.
Contact Madeleine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Keri Martin (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Madeleine House.
Parking
- Onsite parking is available, including disabled spaces.
Madeleine House Reviews (71)
Madeleine House has a Review Score of 9.7 (9.726) out of 10, based on 13 reviews in the last 2 years.
Over all time Madeleine House has 71 reviews.
The theme this year was Alice in Wonderland. And what an experience. Amazing day. Started with a fab singer that came in and got many up and dancing with classics. Then the food ....what excellent kitchen and cattering, they have to put on such a spread . All done with brilliant themed Wonderland. But the best was the way ALL staff dressed up and got into the party theme. Having a lovely sunny day also helped. But they all excelled themselves, with the effort, happy smiling faces and wanting to please the residents. Thank you brilliant. Mom carnt be in a better place x
The staff support mum with her personel care.
Thank you for Alice Wonderland Day enjoyed it 15/7/2026.
Tea Party. The day was brilliant, good fun, well planned + extremely thoughtful. So much hard work was put in by all the staff which resulted in a very happy day. A treat for everyone The singing and dancing and all the costumes made it so much fun a real moral booster. The food was yummy and delightfully arranged like a posh afternoon tea - even crust cut off the finger sandwiches. Well done and thanks so much.
I was nervous placing mom in a care home as you never think they look after your loved ones like you do. I can honestly say I need not have worried, my mom has settled in well, even though she has only been here a very short period of time, the staff have been amazing with her, they have been patient and taken the time to get to know what does and doesn't work with mom. They make sure she is always treated with dignity and ensure that her personal care is taken care of so mom always looks clean and presentable. The activities they have on for all residents is varied and they try to get everyone involved which is good. The meal choices given during the day look good quality and quantity, and mom is always offered a choice between two options. The staff so far are very informative and provide updates on request, some staff have gone above and beyond to work with mom to make her feel comfortable and it shows as mom seems happy and is communicating more. I will add update soon.
When visiting we always get a friendly greeting from everyone and we are kept up to date with her care needs.
As a family we are confident that mom is in a safe environment, is being well looked after and all her requirements are being catered for.
Mom is looked after well and I love when they have activities and involve the residents. Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well. Christmas trimmings being put up today can't wait to see when they finished.
The staff from the get go, were amazing, friendly made me and mom feel welcome and at home. Even though my moms stay unfortunately was short, I couldn't fault them. Food was lovely, I moved in with mom the last week of her life, they made sure my wishes were fulfilled, mom was treated with dignity at all times. I was really worried about mom going into Madeleine House as I had always taken care of mom I had nothing to worry about. An amazing home and staff. Highly recommend.
Being able to eat with my mother is a huge bonus, it's what we would do in her own home, this makes Madeleine House feel more like her 'new' home, which of course it is.
The staff are all friendly, helpful and cheerful. You can feel the atmosphere of the place when you walk in the door. The decor is stimulating and well thought out and the facilities are excellent. My mom's room is comfortable, warm, clean and a 'blank canvas' to add personal touches to.
We have experienced the management team as professional and compassionate and they actively encourage dialogue and feedback. Having had a previous negative experience at another care home, we are really happy that our mom is living out the rest of her days here. I'd be happy to live here when my time comes!
Our mom is a resident and the way they look after her is wonderful. She feels part of a bigger family now and it means we can relax knowing she is cared for so well.
Nothing is too much trouble.
We feel so lucky to have found such a good care home for our mom. Bravo Madeleine House!
Carers are exactly that, caring. My sister being disturbed when she originally came, is now pleased with her situation. Contact with the home is very easy and any concerns are dealt with.
We were met by friendly and caring staff. They took us to our friend who they helped to a seat where we could catch up with him. Everywhere looked spotlessly clean as did our friend. He seemed relaxed and happy. It was a lovely visit and put our minds at rest. Already looking forward to our next visit.
What a day and what a visit. It goes beyond being scanned or emailed. I cannot speak highly enough of the visit to see my friend. The staff from cleaners, caterers, carers and management showed so much care, dedication and devotion. This home in this day and age where we have aa 'don't care attitude'. Should be held up as a beacon of how it should be run correctly, a wonderful place. Many thanks.
A very friendly and safe environment. Carers are very attentive to residents' needs and health issues. Lots of activities to entertain residents. Overall, a very pleasant home to visit. Leave with confidence that mom is getting the very best care.
Only qualm we have is there could be a bit more entertainment.
Overall care and support have been excellent with good communication with updates from staff on a regular basis. Accommodation is always clean and support is provided on a regular basis. Food and facilities are good and regular activities are provided and residents are encouraged to join in.
There is an ongoing matter of my mother's favourite mug going missing from time to time and I understand that it may end up in someone else's room, but this mug means a lot to her as she enjoys drinking from it as it's a bigger size mug compared to the ones in the home. I would like it to be replaced now.
Thank you for taking the time to review Madeleine House, your feedback is gratefully received. I will ensure your kind comments are passed on to the team. As we have recently discussed, I will ensure your mum's mug is replaced and will monitor this going forward.
My husband spent almost a year at this care home and was very happy and was looked after very well. The staff and carers were very friendly and kind. Thanks to all who cared for him until he passed a few weeks ago.
I cannot rate this home enough. They go above and beyond. They genuinely care for the residents and it was definitely the best decision I made for my Mom sending her here. I don't have to worry that she's not being cared for or that she's not safe because they couldn't look after her any better. She has lovely meals, her room and the whole of the home is spotless and all the care workers are amazing with her. They have lots of entertainment/things to do for them, the garden is kept immaculate too. It is lovely to see the residents sitting outside, enjoying themselves. Mom loves the home and that's the most important thing to me.
A lovely care home with helpful, kind and attentive staff. Couldn't have hoped for anything better.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 16 Jul 2025
A chef at a Sutton-in-Ashfield care home has won Anchor’s Chef of the Year competition following one final showdown at The School of Artisan Food on Thursday 3 July. Shaun...
- 11 Oct 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has eight colleagues in the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Madeleine House.
Accreditations
There are no accreditations posted yet for Madeleine House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Madeleine House
What types of Care is Madeleine House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Madeleine House have?
There are 41 Single Rooms.
What are the Facilities & Services at Madeleine House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Madeleine House to the centre of Birmingham?
3.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madeleine House to verify any information. View our terms and conditions. Madeleine House has an Enhanced Service -more info.