Madeleine House

60 Manor Road, Stechford, Birmingham B33 8EJ
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9.8 65 Reviews
  • Madeleine House, Birmingham
Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.

The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor provides dementia care and provides on-going training to ensure the team members' approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests into its services and properties to continually raise standards and exceed expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090
  • Self-Funded Residential Dementia Care: from £1090
  • RESPITE Self-Funded Residential Care: from £1090
  • RESPITE Self-Funded Residential Dementia Care: from £1090

Our colleagues at Madeleine House will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Madeleine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Keri Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Madeleine House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Madeleine House.

Parking

  • Onsite parking is available, including disabled spaces.

Madeleine House Reviews (65)

Total of 65, showing 61-65
9.8

Madeleine House has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years. Over all time Madeleine House has 65 reviews.

Overall Experience

  • 41
  • 21
  • 3
  • 0
  • 0

Date Published

65
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7
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53

Review from E H (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been at Madeline House for the last 2 and a half years and finds it quite satisfactory and friendly.

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Review from Howard D (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely satisfied with all the staff and facilities at Madeleine House.

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Review from Desmond T (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care home and all the staff.
My mother, who is 102, has been given all the care and attention she has ever needed while in the care home.

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Review from Myra B (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration taken at this home is outstanding. I visit regularly always something going on to entertain the residents. Quality of foods is excellent have been to some events here can't fault it.

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Review from Jenny (Daughter of Resident) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Madeleine House provided a good service to my 78 year old mother with dementia. They ensure that the family are inclusive of the care provided and will always contact family members if they have any queries or concerns.
My mother's speech is limited and recently she was unwell but was unable to say
where she was feeling pain. Staff who knew her were able to identify that she was "not herself" and contact the homes GP, mum was subsequently admitted to hospital where appropriate treatment was administered.
I am very happy with the service and staff who provide care.

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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Madeleine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Madeleine House is calculated as follows: ( (114 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Madeleine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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