Madeleine House

60 Manor Road, Stechford, Birmingham B33 8EJ
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9.8 65 Reviews
  • Madeleine House, Birmingham
Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.

The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor provides dementia care and provides on-going training to ensure the team members' approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests into its services and properties to continually raise standards and exceed expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090
  • Self-Funded Residential Dementia Care: from £1090
  • RESPITE Self-Funded Residential Care: from £1090
  • RESPITE Self-Funded Residential Dementia Care: from £1090

Our colleagues at Madeleine House will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Madeleine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Keri Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Madeleine House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Madeleine House.

Parking

  • Onsite parking is available, including disabled spaces.

Madeleine House Reviews (65)

9.8

Madeleine House has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years.
Over all time Madeleine House has 65 reviews.

Overall Experience
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Reviewer Connection to Madeleine House
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Review from Jill C (Daughter of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom spent the last three and a half years of her life at Madeleine house, and at all times she was treated with care and compassion.
There is a lot of love and laughter there and we were very thankful when we found it as Mom had previously been in another bigger home and struggled to make connections
because of her loss of language, but the staff at Madeleine House got to know Mom quickly and soon understood and provided for her needs.
There is always plenty for the residents to do and a safe sheltered garden where Mom enjoyed walking and sitting.
The staff are friendly and approachable and communication by phone and email was regular and prompt.
As a family, we were always welcomed and felt comfortable there.
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Review from J K (Granddaughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother seems very happy here. Her room compared to other homes is fantastic and feels very homely. The activities and entertainment for residents is great and varied. Food is plentiful as well as snacks and drinks. A few issues with individual care were raised when she first came here but after
highlighting the issues to management they were resolved in a timely manner. Medical attention is great and when poorly she receives the right level of treatment.
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Review from Paul A (Friend of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions visiting Madeleine House were how clean, vibrant and friendly the staff are, even down to the cook and cleaning staff. Everyone is very attentive and caring. Always kept informed of any issues and how my friend is in himself. A super team - five stars.
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Review from C M (Sister of Resident) published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very clean, well-organised residence.
Staff are very caring and polite.
All in all, a very well-managed care home.
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Review from Lorraine W (Daughter of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding a home for mom was one of the hardest things we have had to do as a family. You hear so much about residential care homes. I have to say Madeleine House was the first home we checked out and we had 6 homes to see, we never looked at the other 5 homes, the warm welcome, the happy residents, the
friendly staff told us a story. Thank God we chose Madeleine House.
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Review from G S (Friend of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom's only been there for a couple of weeks and already feels at home. Very friendly and helpful staff. Her room is just like a little flat with a lovely view of the park, it feels very homely. Lovely garden area to walk around or just sit and relax in. Would recommend Madeleine House.
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Review from Julie G (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom continues to be happy and well living at Madeline House. I can honestly say that the care my mom receives is second to none. All the staff go that extra mile to make sure my mom feels happy, safe and well. The home are always organising activities for the residents including a day. Celebrating
the commonwealth games! Considering all the uncertainty over the last two years, Madeleine House have been a shining light for my mom and the other residents and I thank you for that!
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Review from Michael M (Son of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently moved into Madeleine House. As she has lived independently all of her life, we were obviously concerned with the move, but we didn’t need to be, the staff here have welcomed my mother and made her feel at home. The overall standard of this care home is outstanding and the staff are
friendly and caring. I would recommend it to anybody who is looking for a care home for their loved one.
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Review from Yvonne S (Daughter of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very sad to have to move Dad into a nursing home as his condition had worsened. Madeleine House staff were wonderful with Dad.
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Review from Raymond S (Son of Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good communications.
Very friendly.
Very satisfied with my mother's care.
Very responsive to heath issues.
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Review from J G (Daughter of Resident) published on 12 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved in in August 2021. She has settled well which has been a huge relief. She has dementia but is more stable since moving in. Her room is always lovely and tidy and she is kept clean and cared for. She eats well and enjoys the food on offer. Residents have access to a lovely garden and Mum is
given the freedom to walk around as and when she wishes. The staff are lovely and caring towards her but always seem run off their feet. They are great at keeping me informed of any appointments, medication changes and concerns. It would be great if more activities could be arranged for the residents which may be possible if staffing numbers were higher?
Reply from Keri Martin, Manager at Madeleine House

Thank you for taking the time to review Madeleine House, we are pleased that you rate our care/support as excellent. I will ensure that our team are aware of your kind comments. We use a dependency tool to ensure that our staffing levels enable us to provide the appropriate levels of care for our residents. We have a daily, weekly and monthly activities programme, which has been created with the input of our residents. However, we respect residents' wishes if they don't wish to participate in activities.

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Review from L U (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 18 months and has been very happy. Plenty of care, plenty of activities, good food and lovely gardens. Unfortunately, due to a fall some 3 months ago her health has been declining and she is now on palliative care. Nothing is too much trouble for such wonderful carers, they
treat her with respect and dignity at all time.
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Review from Julie R (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom moved to Madeleine House in February 2021 after a period ill health and she wouldn't settle in her own home. We chose Madeleine House from a recommendation and online reviews/information, unable to view due to pandemic.
After an initial period of being unsettled, Mom has found she loves it here,
she has a good routine which helps her mental health. Her personal care is excellent, with staff helping as needed and enabling Mom to retain as much independence as possible.
Her main complaints are the meals, but this appears more to do with her taste than standards, although she finds food dry sometimes.
As a family, we are more than happy with the care provided.
My only comment would be communication is not always the best and staff levels seem low.
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Review from Julie C (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found this care home to be excellent. The staff are always very caring and helpful and my mother seems to be very happy here. I would recommend this home to everyone who needs to find a care home.
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Review from J L (Son of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has settled well. Staff are very friendly and keep us updated on Mom's health and happiness. Very nice and safe place for Mom to live.
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Review from E D (Daughter of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Madeleine House for three years now. She has settled in well; the staff are all lovely and go out of their way to make Mum feel comfortable as though it was her own home. The manager has made a lot of changes, all for the better. There are many more activities, and it has been redecorated;
it is bright and cheerful. The food is very good, the choices are good, it always looks nice. The home is always lovely and clean and is a safe environment for staff, relatives and clients. I would highly recommend Madeleine House.
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Review from Emma L (Daughter-in-law of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law became a resident during the Covid-19 period, which was a difficult time for all. During this time, the staff made her feel welcome and helped her settle. Staff have assisted in our visits during restrictions and kept us updated in her care. My mother-in-law seems happy and with the
lifting of Covid restrictions, looking forward to more activities being possible, which will help her with her dementia care.
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Review from Nicola B (Daughter-in-law of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was unsure at first of how my mother-in-law would react to being in a care home. I can honestly say it is the best thing we did, she loves it there. Instead of being at home on her own, she is able to socialise, she has flourished since she has been at Madeleine house. A big thank you to all the staff
that have looked after her and made her feel so welcome.
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Review from Connie C (Daughter of Resident) published on 26 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Throughout these recent difficult times, we have been very pleased with the care mum has continued to receive. The staff are caring and responsive and in particular, we have valued being kept up to date with the situation within the care home and how mom is doing. We are very grateful for all they do
for mom.
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Review from Jill C (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom has been well looked after during the pandemic and her own series of infections.
The staff communicate frequently and with kindness so that we felt involved, even though we live in another part of the country.
They know Mom well and are able to anticipate and meet her needs despite Mom being
unable to vocalise them.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Madeleine House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Madeleine House is calculated as follows: ( (114 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madeleine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (0)

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