
Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well.D H(Daughter of Resident/Service User)

An amazing home and staff. Highly recommend.T S(Daughter of Resident/Service User)


Food very good and plentiful. Rooms good and suitable for Mom. Home is looked after very well.D H(Daughter of Resident/Service User)

An amazing home and staff. Highly recommend.T S(Daughter of Resident/Service User)


Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.
The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create...
Care Provided by Madeleine House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Our fees can vary depending on care needs and other factors. Our colleagues at Madeleine House will be happy to discuss our fees and what is included.
The price(s) shown are provided by the care home. Contact Madeleine House for full pricing details and T&Cs.
Contact Madeleine House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Keri Martin (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (41)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at Madeleine House.
Parking
- Onsite parking is available, including disabled spaces.
Madeleine House Reviews (71)
Madeleine House has a Review Score of 9.7 (9.726) out of 10, based on 13 reviews in the last 2 years.
Over all time Madeleine House has 71 reviews.
Mom has settled well. Staff are very friendly and keep us updated on Mom's health and happiness. Very nice and safe place for Mom to live.
Mum has been at Madeleine House for three years now. She has settled in well; the staff are all lovely and go out of their way to make Mum feel comfortable as though it was her own home. The manager has made a lot of changes, all for the better. There are many more activities, and it has been redecorated; it is bright and cheerful. The food is very good, the choices are good, it always looks nice. The home is always lovely and clean and is a safe environment for staff, relatives and clients. I would highly recommend Madeleine House.
My mother-in-law became a resident during the Covid-19 period, which was a difficult time for all. During this time, the staff made her feel welcome and helped her settle. Staff have assisted in our visits during restrictions and kept us updated in her care. My mother-in-law seems happy and with the lifting of Covid restrictions, looking forward to more activities being possible, which will help her with her dementia care.
I was unsure at first of how my mother-in-law would react to being in a care home. I can honestly say it is the best thing we did, she loves it there. Instead of being at home on her own, she is able to socialise, she has flourished since she has been at Madeleine house. A big thank you to all the staff that have looked after her and made her feel so welcome.
Throughout these recent difficult times, we have been very pleased with the care mum has continued to receive. The staff are caring and responsive and in particular, we have valued being kept up to date with the situation within the care home and how mom is doing. We are very grateful for all they do for mom.
The staff communicate frequently and with kindness so that we felt involved, even though we live in another part of the country.
They know Mom well and are able to anticipate and meet her needs despite Mom being unable to vocalise them.
I would recommend this care home for its caring and support without question.
Mom was left alone most of the time in her room and not encouraged enough to go downstairs and mix. Her mental state and physical well-being deteriorated in the 6 weeks of being at Madeleine House. Her COVID jab was not given until the day before she left as the doctor is only part-time and neither was her B12, which is most important. This was totally unacceptable as in that time she developed sores under her bust and top of legs through not being examined by the doctor or carers properly. Medication should have been given to correct these. The staff were very friendly, but in my opinion, did not go that extra mile in looking after someone who was vulnerable after spending 5 weeks in hospital. This has instantly been rectified at her new care home.
Thank you for taking the time to review Madeleine House and we are sorry that you have concerns regarding the care and support that your mother received at our home. The wellbeing and care of our residents is our utmost priority. We have been in communication with you regarding your concerns but...
Very obliging and will do all they can to help.
Highly recommended.
Mum was only in Madeleine House a short time; her many needs were met with care and attention. Due to Covid, we were unable to visit, but the staff kept us fully informed of her condition, and we could contact them any time.
I'm very happy with the care my mom has received, the food is excellent. Mom seems to have settled very well.
I was in a mental hospital for 8 months and learned that I wouldn't be discharged back to my council flat if they thought it unsuitable. I was amazed when asked what kind of place would I like for living. I said somewhere as much like this (the hospital) as possible. At Madeleine, they clean rooms, change beds and provide good food, when I had failed at all three before. The staff is usually friendly and the management staff are wonderfully understanding and have time to talk and I am glad of the resident's company when I can manage it and it is warm. God bless you all.
Excellent care, staff are friendly and very professional and caring.
The care home I am in is called Madeleine House. I have been here for almost 4 years. Due to the care and understanding I receive from all who work at Madeleine House I am very happy and content and feel very secure and I hope to carry on feeling this way.
So far we have no complaints. Everyone is really helpful and cheerful and can't do enough. My mother has only just entered the home but seems to be settling in OK. She is looking a lot better than she has done for a long time.
Visited this home on 26th October to get my uncle assessed. Very impressed with home and staff. Took my uncle to home on 20th November where again was very satisfied with the way he was accepted and made welcome. As I live 3 hours drive away I cannot get to visit very often but telephone on a regular basis where I find staff very helpful.
From what I saw on my first visit to Madeleine House to visit my uncle the staff were extremely helpful and friendly which was reassuring. I was there for three hours so cannot comment on all aspects below, however, I was impressed by what I saw.
She has Dementia and is physically frail.
Over time she has lost the ability to walk and the home have adapted to this without problem.
She has also become doubly incontinent and the home manages this effectively.
Mum has also had to revert to soft foods due to swallowing risks and the home have introduced this with care.
A parent going into residential care is always difficult and Mum misses being at home and does not really understand where she is now, but the staff of the home have been caring and supportive.
I have never had the feeling that she is not well cared for.
Her clothes are changed every day and the laundry woman is marvellous!
It is always clean when I visit.
When our relatives are in a home we leave a lot to trust, because we are not there most of the time.
I generally feel reassured that Mum is well cared for and I do not worry about the mistreatment we read of at some homes.
I have found management to be responsive to any issues that I have raised with them.
We are all happy to see that she has settled in great and seems very happy and upbeat each time we visit. Staff are always polite and welcoming and gran can't praise them enough.
One month ago, my mom entered Madeleine House as a very lonely, nervous, fragile 89-year-old who had not long lost her husband of 66 years. Within the next month, mom has become relaxed, happy and very confident in herself. The home has provided exactly the kind of care mom required. Mom has been treated with great respect, kindness, patience and now calls Madeleine House home. I cannot thank the staff enough from the management to the cleaners, everyone is so caring. Thank you all so much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 December 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 16 Jul 2025
A chef at a Sutton-in-Ashfield care home has won Anchor’s Chef of the Year competition following one final showdown at The School of Artisan Food on Thursday 3 July. Shaun...
- 11 Oct 2024
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce it has eight colleagues in the West Midlands regional final of the...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
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Meet the Team (0)
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