Madeleine House

60 Manor Road, Stechford, Birmingham B33 8EJ
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9.8 65 Reviews
  • Madeleine House, Birmingham
Anchor’s Madeleine House is located at the centre of the Stechford community in Birmingham. The home provides friendly and comfortable residential and dementia care for up to 41 residents in single ensuite rooms. It continues to welcome new residents, both on a permanent and shorter term basis.

The dedicated care team takes the time to get to know the individual and works with them, and their loved ones, to create detailed care plans to ensure their care needs are continually met.

Anchor provides dementia care and provides on-going training to ensure the team members' approach is best for customers living with dementia. They work hard to get to know customers, build relationships and ensure all aspects of the service they provide are focused on individual and compassionate care.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

The group reinvests into its services and properties to continually raise standards and exceed expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1090
  • Self-Funded Residential Dementia Care: from £1090
  • RESPITE Self-Funded Residential Care: from £1090
  • RESPITE Self-Funded Residential Dementia Care: from £1090

Our colleagues at Madeleine House will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Madeleine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Keri Martin (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Madeleine House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (40)

Visiting

  • Visitors are welcome at Madeleine House.

Parking

  • Onsite parking is available, including disabled spaces.

Madeleine House Reviews (65)

9.8

Madeleine House has a Review Score of 9.8 (9.786) out of 10, based on 12 reviews in the last 2 years.
Over all time Madeleine House has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Madeleine House
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Total of 65, showing 41-60
Review from Carol R (Daughter of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Madeliene House for 2 years. He is 103 years old and extremely well supported.
I would recommend this care home for its caring and support without question.
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Review from Karen S (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mom was left alone most of the time in her room and not encouraged enough to go downstairs and mix. Her mental state and physical well-being deteriorated in the 6 weeks of being at Madeleine House. Her COVID jab was not given until the day before she left as the doctor is only part-time and neither
was her B12, which is most important. This was totally unacceptable as in that time she developed sores under her bust and top of legs through not being examined by the doctor or carers properly. Medication should have been given to correct these. The staff were very friendly, but in my opinion, did not go that extra mile in looking after someone who was vulnerable after spending 5 weeks in hospital. This has instantly been rectified at her new care home.
Reply from Keri Martin, Manager at Madeleine House

Thank you for taking the time to review Madeleine House and we are sorry that you have concerns regarding the care and support that your mother received at our home. The wellbeing and care of our residents is our utmost priority. We have been in communication with you regarding your concerns but were not aware of all the issues raised. We remain willing to discussed these at a mutually convenient time.

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Review from Sue H (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, lovely friendly staff.
Very obliging and will do all they can to help.
Highly recommended.
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Review from C R (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only in Madeleine House a short time; her many needs were met with care and attention. Due to Covid, we were unable to visit, but the staff kept us fully informed of her condition, and we could contact them any time.
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Review from Barbara P (Daughter of Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my mom has received, the food is excellent. Mom seems to have settled very well.
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Review from D W (Resident) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in a mental hospital for 8 months and learned that I wouldn't be discharged back to my council flat if they thought it unsuitable. I was amazed when asked what kind of place would I like for living. I said somewhere as much like this (the hospital) as possible. At Madeleine, they clean rooms,
change beds and provide good food, when I had failed at all three before. The staff is usually friendly and the management staff are wonderfully understanding and have time to talk and I am glad of the resident's company when I can manage it and it is warm. God bless you all.
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Review from J L (Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care, staff are friendly and very professional and caring.
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Review from Patricia A (Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home I am in is called Madeleine House. I have been here for almost 4 years. Due to the care and understanding I receive from all who work at Madeleine House I am very happy and content and feel very secure and I hope to carry on feeling this way.
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Review from P O (Son of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far we have no complaints. Everyone is really helpful and cheerful and can't do enough. My mother has only just entered the home but seems to be settling in OK. She is looking a lot better than she has done for a long time.
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Review from L V (Niece of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited this home on 26th October to get my uncle assessed. Very impressed with home and staff. Took my uncle to home on 20th November where again was very satisfied with the way he was accepted and made welcome. As I live 3 hours drive away I cannot get to visit very often but telephone on a regular
basis where I find staff very helpful.
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Review from Lesley G (Niece of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From what I saw on my first visit to Madeleine House to visit my uncle the staff were extremely helpful and friendly which was reassuring. I was there for three hours so cannot comment on all aspects below, however, I was impressed by what I saw.
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Review from Rita D (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been at Madeleine House for 16 months.
She has Dementia and is physically frail.
Over time she has lost the ability to walk and the home have adapted to this without problem.
She has also become doubly incontinent and the home manages this effectively.
Mum has also had to revert to
soft foods due to swallowing risks and the home have introduced this with care.
A parent going into residential care is always difficult and Mum misses being at home and does not really understand where she is now, but the staff of the home have been caring and supportive.
I have never had the feeling that she is not well cared for.
Her clothes are changed every day and the laundry woman is marvellous!
It is always clean when I visit.
When our relatives are in a home we leave a lot to trust, because we are not there most of the time.
I generally feel reassured that Mum is well cared for and I do not worry about the mistreatment we read of at some homes.
I have found management to be responsive to any issues that I have raised with them.
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Review from Sarah W (Granddaughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran has only been here a month and wasn't too sure how she would settle due to just leaving another home (on respite) having had an unpleasant experience.
We are all happy to see that she has settled in great and seems very happy and upbeat each time we visit. Staff are always polite and welcoming
and gran can't praise them enough.
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Review from William H (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
One month ago, my mom entered Madeleine House as a very lonely, nervous, fragile 89-year-old who had not long lost her husband of 66 years. Within the next month, mom has become relaxed, happy and very confident in herself. The home has provided exactly the kind of care mom required. Mom has been treated
with great respect, kindness, patience and now calls Madeleine House home. I cannot thank the staff enough from the management to the cleaners, everyone is so caring. Thank you all so much.
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Review from A H (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Staff are friendly and welcoming. Very clean and the residents are well looked after. My Dad loves it here. We, as a family, have peace of mind Dad is well looked after and he is very settled.
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Review from Jim W (Husband of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have a good relationship with carers. I find it difficult to keep up with the change of supervisory staff and show concern about decent carers leaving the home to work elsewhere. Some of the carers are excellent and I tend to take advantage of their willingness to help.
Brilliant handyman on site.
Reply from Keri Martin, Home Manager at Madeleine House

Thank you for your feedback on Madeleine House and we are pleased you regard our carers as excellent. We have an ongoing programme to ensure we retain staff and they are trained to provide the highest quality care.

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Review from Terry S (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home had a new manager in June 2017, she has improved several issues, still a little way to go (it takes time). We have issues with food, in our opinion needs to be improved - it's tasteless and do not think burgers on a dry bun, no onions, relish ok plus hot dogs on a roll again no onions, relish
etc not what people of this age require. Needs to be looked at! (Lots of issues). How is this of nutritious value?
Reply from Charmah Gauntlett, District Manager at Madeleine House

Thank you for taking the time to provide feedback regarding Madeleine House. We are committed to providing food that is freshly cooked and of a high standard at each meal service which is varied to ensure good nutritional value. We are currently improving the experience for all residents by recruiting a Deputy Chef Manager and ensuring that all kitchen staff are trained to a high standard. We are devising the spring/summer menus, of which residents will be a part of, to ensure that they are been supported and encouraged in the decisions that take place in the home. Resident participation will include some tasting sessions whereby residents are encouraged to sample some foods and then make choices of what they would like to be added to the menu, with management oversight to ensure this is a varied and well balanced.

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Review from Steve W (Son of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased overall with the facilities and the care provided. I have peace of mind that my elderly mother who suffers from Dementia is safe and secure, well fed and looked after. She is clean, fresh and even has her hair done by a hairdresser on a weekly basis.
The staff are very caring and treat
mum with respect and dignity, but are friendly and approachable.
The home has a relaxed and friendly atmosphere.
No real complaints at all.
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Review from L G (Granddaughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful staff. Nice room, lovely food.
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Review from M T (Sister of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful home. Staff are very caring.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Madeleine House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Madeleine House is calculated as follows: ( (114 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 140 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madeleine House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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