Cordelia Court

Cordelia court is a very nice and clean place for my father to be in. He his always clean and presentable when we visit. The staff who work there are a very friendly bunch and nothing is too much trouble for them. You can talk to them about anything in confidence and they always make you feel very welcome.

On the last occasion my dad was in the home a new member of staff had been appointed to focus on activities and entertainment for the residence - a challenging but necessary task.

The staff are always very pleasant and caring. They have looked after mum very well, and whenever we visit nothing seems to be too much trouble. They contact us whenever there has been an issue, so we are very pleased overall.

My dad had been in this home for at least 18 months. The staff have been amazing, looking after all his needs. They were very supportive to all the family especially when he was nearing the end of his life, helping to make him as comfortable as possible and could not have asked for more care and support that they gave to us over the ensuing 26 hours to his passing. Would highly recommend this home for great levels of care and support.

My dad finally had to go into a care home following a fall and sadly he couldn't get walking again. My dad was very particular about how he liked things to be done and the care staff were very understanding. The manager and the deputy manager went above and beyond to make sure Dad was comfortable. My dad sadly passed away in April day after his 92nd birthday but the staff went above and beyond to ensure he was comfortable and we all felt fully supported. They really could not have done more.

After a difficult few months and a lot of soul searching, I decided it was time to reach out to respite for my mum. We had a few disappointing letdowns but eventually rang Cordelia Court Care Home. Right from the first time I spoke to the manager I knew I was doing the right thing. With no hesitation at all the manager and another member of staff came out to access my mum! They were caring and completely professional and made me feel my mum would be safe in their hands. Mum had a two-week stay there with the best care and attention I could never thank them enough for! Kind, caring and compassionate, every member of the staff was amazing. I would recommend Cordelia Court for care any day! And would if needs be, send Mum there for respite care again. Thank you so much, everyone!

I have found the staff and management to be extremely helpful in looking after my mum. It was an incredibly difficult time when my dad passed away. They helped tremendously with the transition and settling in period. They have provided video calls in the height of the Coronavirus pandemic. Mum takes part in the activities they provide for the residents and they regularly send photos to show what they are doing. It is a great comfort to see Mum engaging and smiling. I have nothing but good things to say about the care Mum is receiving.

From the time we viewed the home, we knew it was the right place for Dad and even though he was in there for only a short time we could not fault the service he got, the team are all amazing and our family cannot thank them enough.

Thank you for everything that is Cordelia Court!

Mum was discharged home this week (mid-June) and is doing really well.

My father was admitted into this home from the hospital for a number of weeks. He is now back home but during his time there he was looked after extremely well. The staff and manager couldn't do enough for him and kept me informed constantly by telephone, email and even sent pictures of him interacting with everyone. I would definitely recommend this home.

The staff have been exceptionally kind, understanding, helpful and supportive to both my husband and myself since we have been here. I cannot thank them enough for everything they have done and enabled us to do. It is, in effect, a second home. I thank them from the bottom of my heart.

My mother-in-law is extremely well looked after. The staff are really friendly with my mother-in-law. I feel that my mother-in-law is safe compared to previous homes that she has been in, personal care is excellent. I feel that she is well looked after and I’m extremely grateful as it puts myself and my husband at ease. Communication with Cordelia court is excellent and hygiene and PPE is always in place especially through Covid. Thank you to all the excellent staff.

Many thanks from bottom of my heart.

My mother initially went to Cordelia Court in April 2020 for respite. My mother has dementia and we had no experience or knowledge of any other care home. As a family we are really pleased we were offered this place and my mum is now a permanent resident. The staff are very caring and we can see that my mum is happy where she is, she does activities daily that she would never have done at home. With the current situation the staff and manager have been very supportive of keeping in touch with us, keeping us up to date and facilitating visits wherever possible. We are very happy and very thankful for all of the hard work the staff are doing to care for my mum and protect the residents from coronavirus.

I have peace of mind about Mum being there, they are a great team and she gets the best of care. I can’t thank them enough and I am truly grateful for everything they do.

Cordelia Court has had a new manager in recent months and since then there has been an obvious improvement in the running of the home. In particular, I have had more communication from the manager/staff in the past three months than I had received over the previous two years. In addition, over this particularly difficult time, the manager has managed to introduce Skype calls so that we might see our relatives. My father has recently been in hospital and they were very anxious to have him back so that they might ensure that his mobility did not decline too much and they are working on this with him. Whilst the current fabric of the building is excessively tired, there is a large building project taking place and I hope they will use this opportunity to upgrade the bedrooms/en-suites at the same time. The upstairs bedrooms are very poorly ventilated, they have sloping ceilings and vellum windows where the opening is restricted, in the current hot weather they must be almost unbearable.

The staff communication to my family has been excellent - they really are a wonderful bunch.

My dad had to go into Cordelia Court as an emergency. The home is spotless and all the staff were so kind and supportive to us as a family as well as my dad. He is now settled and happy and everyone is so kind. They have lovely comfortable rooms and Dad is eating well. They have activities for the residents to enjoy and take part in and a lovely quiet lounge if you prefer to visit and have a little privacy. I feel so much happier knowing my dad is cared for and looked after so well. He is safe and happy.

I am very pleased with the care my grandad has received during his stay. He was taken in as an emergency and has complex needs which were handled professionally and efficiently. We as a family were devastated that he had to go in a home but the staff have been amazing, kind and caring.