The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN

The Knowles, Coventry, West Midlands
The Knowles, Coventry, West Midlands
The Knowles, Coventry, West Midlands

Family-run, The Knowles is located in Tile Hill village which nestles on the leafy boundary of Solihull.

Their friendly, well-trained team ensures high standards of dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and a daily fun, engaging and stimulating social programme is designed to encourage residents to lead a fulfilled, happy and enriched life.

Dementia care is supported with sensory areas, reminiscence activities and memory boxes.

Set within large grounds and surrounded by mature trees, The Knowles has a range of large, comfortable bedrooms and a spacious communal lounge. Home-cooked meals are served in the dining rooms, which overlooks the pleasant sensory, beach-themed garden, which also has a patio seating area.

Group: Adept Care Homes Ltd

Person in charge: Lee Daly (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 38

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £590 – £653 (These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.) (These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Knowles: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 The Knowles has a Review Score of 9.6 (9.631)

The Review Score of 9.6 (maximum of 10) for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Knowles in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for The Knowles is calculated as follows: ( (134 Excellents x 5) + (64 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Knowles?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Knowles

  • Daughter of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

Very caring staff.
Always approachable and keep me informed of any issues with my dad.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am absolutely overwhelmed by the support, care and dedication of the staff. Their attention to detail and needs of each resident can be clearly seen, especially the Acting Senior. Staff are dedicated, have a sense of humor and will assist and discuss my mother's care at every opportunity. The residents are happy and you can clearly see they are safe, secure and cared for.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We find the home to be warm and inviting and mum's care to be very good. She seems to be happy and contented.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The core of regular full-time staff show their knowledge of the resident's needs and care for them with patience and humour. However, some of the agency staff cannot match this and show they are not so well suited for the job.
All the full-time staff including cleaners, cooks and maintenance staff show a willingness to help whenever they can.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is warm and friendly with lots of carers who are all very attentive, facilities and bedrooms are good.

How likely would you be to recommend The Knowles? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am more than pleased with the care and attention given to my wife. Most grateful.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean and comfortable for its residents. The staff are kind and helpful to residents but the laundry is haphazard and items get lost or are poorly treated. My only concern would be that there is not enough to occupy or stimulate residents during the day. I realise that costs must be taken into consideration, but leaving residents sat in front of a TV is no good for people with poor eyesight or hearing and is not enough to occupy what minds they have left.

How likely would you be to recommend The Knowles? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Very friendly caring staff.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are lovely, very caring. My brother is looked after well. The bedrooms are nice, very clean. The staff are always coming around with hot drinks and snacks.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband has only been here for two weeks and everything about the care and home has been first class.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

On the 2nd April, my mother had a fall in the evening. The carer in charge was highly professional, in the way she contacted paramedics and myself. She kept me informed on the paramedic's progress, notifying me of their arrival, so as I could attend the home in their presence. The main carer and the others were taking care of my mother until she was taken to the hospital the following day. The deputy was a godsend in keeping me notified until my mother's return.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother came to The Knowles after a long stay in hospital, it was decided she could no longer live within her housing with care setting.
She is 97 years old and this was an enormous change for her, but I cannot speak highly enough of the staff at The Knowles, they put her at ease and made her feel very welcome.
The care and support received has been of a very high standard, and all of us family members have been welcomed on each visit.
The time has now come for Mum to move on to a permanent placement and we would like to thank all the staff at The Knowles for everything they have done over the last six weeks.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care by the staff is excellent.
The home is clean and always smells nice.
Visitors are welcomed anytime.
The food and activities/entertainment are good.
The manager and staff are always available to talk to.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am extremely pleased with the service the care home provides. When dad first moved into the home, my mother has just died and he was suffering from bereavement stress as well as Alzheimer's and delirium. He also has sight issues and plus settling into a new home. There were one or two settling down incidents but now I feel that dad has settled in.
The staff are very caring and helpful. There is a lovely atmosphere in the home and someone to talk over any concerns. The home is a very welcoming place and extremely clean. Drinks are plentiful and the quality of the meals very good. They provide entertainment and events to stimulate the residents. There are always plenty of carers around.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad seems to have settled in well. I am made to feel very welcome when I visit.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is well looked after and always clean, tidy and seems to be contented and happy.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is contented and happy with The knowles, the carers are very helpful and look out for any changes in Mum's state of mind and physical ability.

How likely would you be to recommend The Knowles? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

October 2016

February 2016

September 2015

Excellence Award for Staff Commitment

Recipient: The Knowles

Date: Thursday 10 Sep 2015

more details

Excellence Award for Client Care

Recipient: The Knowles

Date: Monday 01 Sep 2014

more details

Excellence Award for Client Care

Recipient: The Knowles

Date: Sunday 01 Sep 2013

more details

Excellence Award for Management

Recipient: The Knowles

Date: Saturday 01 Sep 2012

more details

Excellence Award for Client Care

Recipient: The Knowles

Date: Thursday 01 Sep 2011

more details

Excellence Award for Management

Recipient: The Knowles

Date: Wednesday 01 Sep 2010

more details

Excellence Award for Staff Commitment

Recipient: The Knowles

Date: Tuesday 01 Sep 2009

more details

Job Vacancies

Staff Profiles

Hannah

Hannah Jones

Job Title: Home Manager

Joined: 2010

Description:

Hannah Jones has worked in the care industry for 17 years, 5 of which as the Home Manager for The Knowles. Hannah has achieved a level 5 diploma in Leadership and Management and has attended numerous care-related and dementia courses.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Knowles