6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
Family-run, The Knowles is located in Tile Hill village which nestles on the leafy boundary of Solihull.
Their friendly, well-trained team ensures high standards of dementia care in a comfortable, caring and compassionate environment.
Resident happiness and well-being is at the heart of the home and a daily fun, engaging and stimulating social programme is designed to encourage residents to lead a fulfilled, happy and enriched life.
Dementia care is supported with sensory areas, reminiscence activities and memory boxes.
Set within large grounds and surrounded by mature trees, The Knowles has a range of large, comfortable bedrooms and a spacious communal lounge. Home-cooked meals are served in the dining rooms, which overlooks the pleasant sensory, beach-themed garden, which also has a patio seating area.
Group: Adept Care Homes Ltd
Person in charge: Andree Yates (Home Manager)
Local Authority / Social Services: Coventry City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Single Rooms: 38
Rooms with ensuite WC: 17
Weekly Charges Guide: Personal Care Single £590 – £653 (These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Knowles: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for The Knowles in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.741 for The Knowles is calculated as follows: ( (201 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 263 Ratings = 4.741
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Knowles is based on 16 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 16 Reviews ÷ 7.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Knowles has a Review Score of 9.7 (9.741) from 22 Reviews
Review submitted from a Postal Card by Peter S (Son of Resident) on Tuesday 30 January 2018.
Excellent staff, very happy.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Mary J (Daughter of Resident) on Friday 26 January 2018. Relates to January 2018.
The Knowles is a lovely homely home - staff are very good and caring.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Ingrid R (Daughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
I have found the carers and seniors very supportive and helpful.
They obviously all care very much.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Sharon M (Daughter-in-law of Resident) on Thursday 11 January 2018. Relates to December 2017.
All staff at The Knowles never cease to amaze me with their care.
We recently took my mother in law out. All the staff had reminded her and encouraged her to feel positive and get ready, even making sure she didn't eat too much before we arrived.
When we returned it was just like going back home. She was greeted with great humour and asked all about her adventure.
Leaving her in the knowledge that she is safe and happy is a true gift - thank you!
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Ronald P (Husband of Resident) on Thursday 11 January 2018. Relates to December 2017.
Very satisfied after our first month and I have arranged for a permanent stay to start immediately.
The hairdresser service is excellent and there are plenty of staff to help.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Keith M (Son of Resident) on Friday 24 November 2017. Relates to November 2017.
The home is a very welcoming, warm and the staff are all very caring, warm-hearted and they all work very hard to keep all the residents happy.
There are lots of activities for the residents, dancing, singing, Jumping Jacques and more. The manager and assistant who run the home are very dedicated and out the care of the residents 1st in every case.
I give the level of care 10 out of 10.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by K G (Daughter of Resident) on Thursday 26 October 2017. Relates to October 2017.
Very caring staff.
Always approachable and keep me informed of any issues with my dad.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by D C (Daughter of Resident) on Tuesday 10 October 2017. Relates to October 2017.
I am absolutely overwhelmed by the support, care and dedication of the staff. Their attention to detail and needs of each resident can be clearly seen, especially the Acting Senior. Staff are dedicated, have a sense of humor and will assist and discuss my mother's care at every opportunity. The residents are happy and you can clearly see they are safe, secure and cared for.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Chris T (Son of Resident) on Tuesday 3 October 2017. Relates to September 2017.
We find the home to be warm and inviting and mum's care to be very good. She seems to be happy and contented.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Jack B (Nephew of Resident) on Thursday 14 September 2017. Relates to August 2017.
The core of regular full-time staff show their knowledge of the resident's needs and care for them with patience and humour. However, some of the agency staff cannot match this and show they are not so well suited for the job.
All the full-time staff including cleaners, cooks and maintenance staff show a willingness to help whenever they can.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Barry E (Partner of Resident) on Friday 1 September 2017. Relates to August 2017.
The home is warm and friendly with lots of carers who are all very attentive, facilities and bedrooms are good.
How likely would you be to recommend The Knowles? Likely
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Review submitted from a Postal Card by W D (Husband of Resident) on Thursday 24 August 2017. Relates to August 2017.
I am more than pleased with the care and attention given to my wife. Most grateful.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Monday 31 July 2017. Relates to July 2017.
The home is clean and comfortable for its residents. The staff are kind and helpful to residents but the laundry is haphazard and items get lost or are poorly treated. My only concern would be that there is not enough to occupy or stimulate residents during the day. I realise that costs must be taken into consideration, but leaving residents sat in front of a TV is no good for people with poor eyesight or hearing and is not enough to occupy what minds they have left.
How likely would you be to recommend The Knowles? Likely
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Review submitted from a Postal Card by A C (Daughter-in-law of Resident) on Wednesday 17 May 2017. Relates to May 2017.
Very friendly caring staff.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Susan B (Sister of Resident) on Friday 12 May 2017. Relates to April 2017.
The staff are lovely, very caring. My brother is looked after well. The bedrooms are nice, very clean. The staff are always coming around with hot drinks and snacks.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Margaret June C (Wife of Resident) on Friday 12 May 2017. Relates to April 2017.
My husband has only been here for two weeks and everything about the care and home has been first class.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Malcolm L (Son of Resident) on Thursday 13 April 2017. Relates to April 2017.
On the 2nd April, my mother had a fall in the evening. The carer in charge was highly professional, in the way she contacted paramedics and myself. She kept me informed on the paramedic's progress, notifying me of their arrival, so as I could attend the home in their presence. The main carer and the others were taking care of my mother until she was taken to the hospital the following day. The deputy was a godsend in keeping me notified until my mother's return.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Patricia B (Daughter-in-law of Resident) on Friday 17 March 2017. Relates to February 2017.
Our mother came to The Knowles after a long stay in hospital, it was decided she could no longer live within her housing with care setting.
She is 97 years old and this was an enormous change for her, but I cannot speak highly enough of the staff at The Knowles, they put her at ease and made her feel very welcome.
The care and support received has been of a very high standard, and all of us family members have been welcomed on each visit.
The time has now come for Mum to move on to a permanent placement and we would like to thank all the staff at The Knowles for everything they have done over the last six weeks.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by L B (Daughter of Resident) on Tuesday 14 March 2017. Relates to December 2016.
The care by the staff is excellent.
The home is clean and always smells nice.
Visitors are welcomed anytime.
The food and activities/entertainment are good.
The manager and staff are always available to talk to.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Margaret Anne K (Daughter of Resident) on Thursday 9 February 2017. Relates to January 2017.
I am extremely pleased with the service the care home provides. When dad first moved into the home, my mother has just died and he was suffering from bereavement stress as well as Alzheimer's and delirium. He also has sight issues and plus settling into a new home. There were one or two settling down incidents but now I feel that dad has settled in.
The staff are very caring and helpful. There is a lovely atmosphere in the home and someone to talk over any concerns. The home is a very welcoming place and extremely clean. Drinks are plentiful and the quality of the meals very good. They provide entertainment and events to stimulate the residents. There are always plenty of carers around.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Linda H (Daughter of Resident) on Tuesday 7 February 2017. Relates to January 2017.
Dad seems to have settled in well. I am made to feel very welcome when I visit.
How likely would you be to recommend The Knowles? Extremely Likely
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Review submitted from a Postal Card by Lucinda B (Wife of Resident) on Friday 24 June 2016. Relates to June 2016.
My husband is well looked after and always clean, tidy and seems to be contented and happy.
How likely would you be to recommend The Knowles? Extremely Likely
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February 2018
April 2017
October 2016
February 2016
September 2015
Job Title: Home Manager
Description:
"The Knowles is a very caring, friendly place and it’s a joy to be part of such a close-knit ‘family of residents and our team. My aim is to maintain the highest quality of care and ensure residents are supported to live their life as they choose.”
Job Title: Hospitality Manager
Joined: 2017
Description:
“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”
There are currently no Care Home Idol entrants who have performed at The Knowles