The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 133 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £800

These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Knowles Care Home Ltd

Person in charge

  • Sonya Kelly (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

The Knowles Reviews (133)

Total of 133, showing 1-20
9.8

The Knowles has a Review Score of 9.8 (9.801) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 133 reviews.

Overall Experience

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Date Published

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Review from Sophie B (Daughter of Resident) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has come here, she has been treated with nothing but respect. The care she has received has been outstanding. The staff are always friendly and welcoming when I come to visit too. Really happy!

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and outstanding feedback. It is a pleasure having your Mother reside with ourselves and we will share this review with our team.

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Review from Geraldine F (Resident) assisted by family/friend published on 1 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here the staff have been caring and polite. I have had no issues want hope to stay here beyond my respite.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for your feedback. It is a pleasure having you reside with ourselves.

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Review from D J (Daughter of Resident) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum just recently had a month's respite at the Knowles care home. We were very impressed. The staff were all so lovely from the office staff, to the cleaners, cook, carers. They were very respectful to my mum. They are all professional and caring and really made us feel happy about the difficult
decision for her to go into respite. The rooms were lovely and so clean. The staff were very attentive and friendly. A special thank you to the carer who looked after mum and really did go the extra mile. I wouldn't hesitate to recommend this care home and if mum ever needed respite again we would ask for it here knowing how well she was looked after. A special thank you to the Knowles.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and outstanding feedback. It was a pleasure having your Mum reside with us at The Knowles and it is great to read the team made a difficult decision easy for yourselves - we will pass your review onto the team, wishing you and your family all the very best.

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Review from Abbas K (Friend of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a dear friend who lives in this care home, and I couldn't be happier with the care they receive. The staff are consistently kind, attentive, and genuinely compassionate. It's clear they go above and beyond to make sure every resident feels valued and well looked after.
What has impressed me
just as much is the significant investment made into the environment. The home is not only clean and comfortable, but thoughtfully designed to feel welcoming and uplifting. The improvements to the living spaces and communal areas have really enhanced the overall atmosphere.
It gives me so much peace of mind to know my friend is in a place where their wellbeing is a true priority. Thank you to the team for all the hard work and care you provide-it really makes a difference.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and taking the time to leave us such positive feedback, we will share the above review with our team.

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Review from F S (Grandson of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the care and environment at The Knowles. My Grandas has settled in so well, and it's been such a relief to see him not only comfortable but genuinely thriving. The transformation in his mood and overall wellbeing since moving in has been incredible.
The staff here are
amazing-compassionate, professional, and always willing to go the extra mile. It's clear they care deeply about each resident, and that gives me real peace of mind. Knowing my loved one is in such capable and caring hands means everything.
The home itself is outstanding. From the warmth of the environment to the thoughtful touches in every detail, it's a place that truly feels like home. I'm so grateful to have found somewhere that provides not just care, but genuine quality of life.
Highly recommended to anyone looking for a place where their loved one will be safe, supported, and happy. 10/10

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is a pleasure having your Grandfather reside with ourselves, we will pass your feedback onto the team

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Review from L M (Friend of Resident) published on 16 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend came to The Knowles for a period of assessment following a week in hospital. Initially he was very anxious as he wanted to go home. On admission he was immediately made to feel extremely welcome and staff went to great lengths to put him at ease. With kindness and care he soon settled.
When I have visited he seems content and looks well. The staff are wonderful and nothing seems too much trouble. They are amiable but professional. My friend thinks they are marvellous too and it's lovely to see their interactions with him. They find ways of lifting his spirits and it is nice to see some of my friend's pleasant cheekiness return. Thanks to staff at The Knowles he has lost a lot of his apprehension about what his future care might look like.

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Review from Simon W (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very attentive staff who deal with residents wiith compassion and care with some reosdents with extemely challengig behaviours.. I have visted some 50 times since my mother moved in 15 momths ago ( age 90) after a fall at home. She seems comfortable.. Although the staff are predominately from abroad
they all work welll together and give the residents all the support they beed both mentally and physically.and i have no issies.
Medically or physically

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Review from Gary D (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff looked after my mother with care and kindness. It was initially unsettling for her but she told me she felt safe there and she was treated well. The staff do an amazing job in trying circumstances. They always kept me informed of anything that occurred regarding her health and rang me whenever
my mum wanted to talk to me.

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Review from Yvonne J (Daughter-in-law of Resident) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were horrified by what we found at this 'care home'. Our mum arrived from hospital late afternoon and we visited that evening. The smell on the lower floor was awful. At the age of 90 she was placed on the second floor although she is no longer able to manage stairs. She was unable to manage the
security code for the lift. The home is shabby and not well maintained. Sheets were stained and of poor quality. After a sleepless night we removed her first thing on the next day. She was In the same clothing as the previous day and appeared unkemp. Staff initially did not know where she was. We found her in a communal room in the same chair she had been in the previous night. The tv was the only activity and staff all appeared to be 'busy' but not engaged with residents. This place is terrible and it's rating of requires improvement seems unjust it is at least inadequate which would be generous.

Reply from Abbas Nurmohamed, Director at The Knowles

Thanks for your feedback. Regarding your mother's room location, we notified the hospital discharge team the only vacant room was on the top floor and this was agreed to prior to admission. On cleanliness, we receive 5 ratings from visitors through our Digital Reception system, we work with the Infection Control Team, their audits confirm high standards, including the quality of our linen. Regarding your comment of the home as "shabby" or "not well maintained," we recently underwent major refurbishment, this is evident in our updated facilities shown in our photos and reviews from families. Regarding your mother's clothes and appearance, care records confirm her clothes were changed in the morning, and our CCTV footage supports this. We have previously responded to you by email and invited you in to hear your concerns. We also referred the matter to Adult Social Care for independent review, Their investigation did not substantiate the concerns raised.

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Review from J L (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to Knowles Care Home for looking after Mum after her stay in hospital. All of the staff are lovely and kind to Mum, they give her lots of love and support. A special thank you to one staff member in particular, Mum adores her. Also a big thank you to three other
specific staff members, can't thank you all enough, you are all an asset to the caring profession.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding review and and leaving us such positive feedback. We appreciate you recognising our staff and we are touched by your comments. We will share the above with our team.

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Review from K M (Daughter-in-law of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Knowles is a warm, caring place to live. The staff are very kind, loving and attentive to the needs of the residents. Some of the residents are very challenging and the staff are working extremely hard attending to their various needs. The home is clean and the rooms despite their age are neat and
tidy.

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Review from L D (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for a couple of weeks. The staff are friendly and helpful. The home is clean with lots to do.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. We appreciate you recognising the friendliness and helpfulness of our staff, we will share the above with the team who will be delighted to read your feedback.

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Review from S J (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, kind and caring. The home offers lots of activities and my friend is always happy and the staff have a laugh with her.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your feedback, it is great to read that you feel the staff are helpful, kind and caring. We will share the above with the team.

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Review from Elaine H (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived here after 2 weeks of convalescence, she was unhappy and not well. After only a few days here she is a different person, back to her old self. She can't praise the staff enough. She is happy, well fed and looked after. Thank you.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is reassuring to read your Mother has bounced back to her normal self while at The Knowles and it is great to read that your Mother is happy while residing with ourselves. Your review is highly appreciated.

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Review from Carol C (Daughter of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I liked the home after being shown around by the manager. Safety was paramount as my mother walked around at night. I liked the fact she couldn't get up and down the stairs. The care is very good and all the carers have a positive outlook. My mother has settled in very well and seems content.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. Safety is certainly paramount to ourselves at The Knowles and we appreciate your recognising the high quality of care delivered to our resident, it is also great to read your Mother has settled in very well with ourselves.

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Review from C J (Friend of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see my friend and had questions about how she had been since I was not able to see her for a few weeks. All the staff, including the manager, took the time to explain properly. I am now confident and feel more at ease knowing that my friend is being supported and being taken care of regarding
all her physical, financial and well-being.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. It is great to read you have confidence in The Knowles and you are at ease while your friend resides with ourselves. We appreciate your feedback and we will share the review with our team.

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Review from G M (Great-Nephew of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle always looks really happy when I visit. The staff are so kind and are always so happy to assist with anything needed. Staff have recently supported him with shopping and it is really heartwarming to see. He always has the footy on and I'm sure that's where he loves most! Overall my uncle is
more than happy to call The Knowles home and I am too.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and feedback. It is great to read that your Uncle is really happy at The Knowles along with recognition of our staff team who are our greatest asset. We will pass your feedback onto the team, many thanks.

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Review from A T (Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome on reception. Made to feel at home immediately, made like a welcome to a family home.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you have received great hospitality at The Knowles. We appreciate your feedback.

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Review from S F (Sister-in-law of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, senior carer was very good and friendly. Atmosphere is ok and it is overall ok.

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Review from S S (Stepdaughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather is very happy to be staying at The Knowles and would dearly love to stay here after his assessment. We hope he can as this is my stepfather's 'happy place'.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read your feedback and very reassuring to hear The Knowles is your Stepfather's "Happy Place". We appreciate your feedback once again.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for The Knowles is calculated as follows: ( (582 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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Frequently Asked Questions about The Knowles

What types of Care is The Knowles registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Knowles have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Knowles?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knowles to the centre of Coventry?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knowles to verify any information. View our terms and conditions. The Knowles has an Enhanced Service - more info.