The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 133 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £800

These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Knowles Care Home Ltd

Person in charge

  • Sonya Kelly (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

The Knowles Reviews (133)

Total of 133, showing 61-80
9.8

The Knowles has a Review Score of 9.8 (9.801) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 133 reviews.

Overall Experience

  • 113
  • 19
  • 0
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Date Published

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Review from Carol M (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I find the home very pleasant. The staff are all very polite and good to the service users. I like that the service users have always got or get drinks, perhaps encouragement to drink would help. The curtains/bed linen could do with updating and perhaps a shelf in the room for personal possessions.
I did mention to the manager that I thought the carpets could do with being replaced with vinyl flooring as it is more hygienic, he assured me that they have started to update the upstairs and will include getting rid of carpets. Bigger TV would be a good idea in the lounge. I always get offered a hot drink.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and commending our staff team. We have noted your suggestions for improvement with regard to the environment and works are currently underway. One wing of the home is fully complete while the second is due to be complete by 26/05/2023, we are happy to give you a tour of the extensive improvements made to The Knowles and upgrade of the environment. Thank you once again for your review and your suggestions, which have been included in our "continuous improvement plan".

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Review from Daniel M (Grandson of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be very helpful and friendly, the management really seems to care for the residents. I could not ask for a better care home for my grandad.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for such a positive review and commending our staff and management team, we will share your review with the staff who will be delighted to read your feedback.

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Review from J D (Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, great home to come to. Management is very good, 10/10. The food is superb, really good, great cooks. The staff are very good to all the people. You would be hard-pressed to find one better. Great home to come to.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding review and for recognising the great work our staff do, we will share your review with the team.

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Review from J M (Grandson of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They look after my grandad very well with his Parkinson's.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for reviewing The Knowles care home, we are pleased to read the team at The Knowles look after your grandad very well and will share your review with the team.

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Review from Pauline S (Friend of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent experience.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for such a positive review and commending The Knowles for an "All round excellent experience". Your review is highly appreciated.

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Review from J K (Sister-in-law of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my brother-in-law, I always find the staff to be very friendly, helpful and efficient. Activities for all residents are very stimulating, especially the singer. I always know that when I leave, my brother-in-law is in safe hands.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and thank you for acknowledging the great work our staff carry out. We have a live singer at The Knowles every Wednesday afternoon, put your dancing shoes on and feel free to drop by!

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Review from Sarah S (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for a couple of weeks. The staff and the manager have been wonderful with her. Helping her with her needs, encouraging her to be more mobile and to eat. Mum is settling well with all the lovely carers helping her.

Reply from Abbas Nurmohamed, Director at The Knowles

Hi Sarah, thank you for leaving us such a positive review. It is great to read the Team have helped your Mother settle in, we will share your review with the team at The Knowles.

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Review from Paul S (Stepson of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff, excellent service and very caring.

Reply from Abbas Nurmohamed, Director at The Knowles

Hi Paul, thank you for your positive review and feedback. We will share your review with the Team who will be delighted to receive your feedback.

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Review from Z L (Daughter-in-law of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and very cooperative.
They look after my mother-in-law well, and I know she is in safe hands.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for commending our staff, and we are happy to read that you feel your mother-in-law is in safe hands. We will share your review with the team at The Knowles.

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Review from Stuart B (Son of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough. They are always there looking after my dad's needs. They are very conscious of Covid and everyone's well-being. They keep us up to date with Dad's well-being. They have also been fantastic in the way they dealt with the passing of my mum over the last few days. Once
again, I can't thank them enough.

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Review from Alice L (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled really well at The Knowles and that is because the staff and management are very nice and do an excellent job of caring for my mum. Very clean and her room is very good.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave a review. We are so pleased to hear your mum has settled in really well at the Knowles and that you are happy with the level of care and service she is receiving.

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Review from C G (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mom's care. The staff are always happy and look after Mom extremely well, and she is very happy as well and says that she couldn't be looked after any better.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave a review. We are so pleased to hear that your mum is happy in her life at The Knowles and the level of care she is receiving. We take feedback seriously and are always looking for ways to improve our service; we would be grateful to hear how you feel we could improve our facilities and management rating. If you would be happy to speak to us, please speak with the home manager on your next visit.

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Review from A L (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. There are plenty of activities for the residents to do if they choose to. My mum loves the food and all the staff help her with all her needs. Great to get back to some sort of normality with trips having started again.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is enjoying the food and activities at the Knowles and that you find our team very helpful. We are so happy that our residents are once again able to enjoy day trips. Thank you.

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Review from A B (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into this home during the first lockdown, so unfortunately I was unable to view it. that said I've always found the staff helpful and courteous through my phone calls and emails.
Since being able to go into the home I have found a warm and welcoming environment and staff who take the time
to listen to ensure Mum is cared for in the way I would like and expect. Any concerns I have are dealt with promptly and professionally. Mum is very happy here.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is enjoying her time here at The Knowles and that our team have been helpful and courteous. We are so pleased to finally be able to welcome you into our home and that our level of service is meeting your expectations in a prompt and professional manner. Thank you.

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Review from Kay D (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a daughter, my experience here at The Knowles has been exceptional. I can't fault anything. The staff are so understanding of the needs of my parents. I know when I leave after a visit my parents are content, happy and safe which makes me happy. Also, the activities (music etc) have made such a difference
to them both.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear your experience has been exceptional and that your parents are enjoying life at The Knowles. Thank you.

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Review from John D (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Knowles for some 10 months now. I am wholly confident that her needs are met all the time. She often tells me so too. The staff are very friendly, helpful and always answer fully any questions I may have. Mum is very happy there and as a family, that gives us a great deal of
peace of mind. Nothing is too much trouble.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. We are so pleased to hear that your mum is happy with her life at The Knowles and that it has brought your family peace of mind. Thank you.

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Review from Kim R (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to thank the Deputy Manager for the fantastic set-up she did for my parents on their anniversary. My dad was so happy and surprised. Mom has been at The Knowles less than a year, so it has been hard for him to adjust. It is expected she has the care and treated with dignity with dementia
as she lived when without dementia. Mom is settled although there were a few hiccups with other matters but this is slowly getting better. The Knowle would be lost without the Deputy Manager as you can always count on her.

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Review from Catherine L (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to the deputy manager and all the staff that put so much effort into Mother’s Day. The home was decorated beautifully - the tables in the dining rooms were decorated with balloons, flowers and beautiful table clothes - it was a credit to the deputy manager and
all the staff. The residents all seemed very happy, chatting and listening to relaxing music. This is our Mum's first Mother’s Day at the Knowles and the deputy manager and her team made it so, so lovely for my sister and I to join Mum for lunch - the food was excellent. Thank you to everyone involved.

Reply from Maree Leadbeater, Marketing Manager at The Knowles

Thank you for taking the time to leave us a review. It was our pleasure to make this year's Mother's Day special for all our residents to celebrate with their children. We are so pleased to hear that your mum enjoyed the day along with the food and that you and your sister were able to join us for lunch. Thank you.

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Review from Margaret P (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to acknowledge the time, effort and thought the Knowles staff put in to creating such a very special Mother’s Day for all of the residents. It was clear to see they had all worked really hard to make the day very special for all - the dining tables looked absolutely beautiful - with so
much attention to detail and the atmosphere with everyone sitting down to lunch was vibrant, with lots of happy chatter and lovely background music. Mother’s Day is always very tough but the day was so special for so many - cannot thank you all enough.

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Review from Sonja R (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both of my parents became residents of The Knowles approximately 2 1/2 years ago and very quickly adjusted to residential living. They were very content with this change in their living conditions and adapted quickly. I have never heard my mother say anything negative about her day-to-day living and
she is in a much happier and contented frame of mind than I have witnessed in a long time. From what I have observed I would certainly recommend The Knowles.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for The Knowles is calculated as follows: ( (582 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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