The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 133 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £800

These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Knowles Care Home Ltd

Person in charge

  • Sonya Kelly (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

The Knowles Reviews (133)

Total of 133, showing 21-40
9.8

The Knowles has a Review Score of 9.8 (9.801) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 133 reviews.

Overall Experience

  • 113
  • 19
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Date Published

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Review from Charlotte P (Relative of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care and support given to my stepgrandad. He has really settled well and doesn't want to leave. He has lots of compliments for the staff, how kind the staff are to him and the fact he is treated with dignity and respect.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for your feedback. We will share the above with our team who will be delighted to read the above.

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Review from Elizabeth M (Daughter of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in here very well. She says that the staff are friendly and smiling all the time and that she feels that they are her friends. She has had bad experiences in previous homes, so it is lovely to see her so happy and settled here. From a visitor's point of view, we always feel welcome and
can see that the staff have a caring and respectful attitude towards all of the residents.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your positive feedback. It is great to read your Mother is settled at The Knowles and thank you for recognising our staff - we will pass your feedback onto our team.

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Review from Nora H (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most beautiful thing about this home is the smiles and kindness from each and every one of the staff. My mum wanted to go home on day one, by day four she doesn't want to leave. The food is great, Mum loves it. I've just asked Mum about she feels and she says 'I love it here', it's the best place
she's ever been. Thanks to this home, God bless all of them who work here.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for the recognition of our staff. It is great to read such positive feedback, we will share the above with our staff.

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Review from Steve P (Son-in-law of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been resident at The Knowles for about two years. The staff were wonderful then and are wonderful now. The building and facilities were tired but have been subject to a great update. My mother-in-law is happy and content and so are we.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your great feedback. We appreciate you recognising our staff team and it is great to read your Mother-in-law is happy and content at The Knowles, we will share the above with our Team.

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Review from S J (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, very clean. Mum doesn't seem to mix well but everyone is trying to include her.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and the great feedback you have left us. It is our priority to ensure our residents lead rich and fulfilling lives at The Knowles, and we will continue to encourage your mother to ensure she takes part in the activities which are meaningful to her.

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Review from Jacqueline M (Daughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff here at The Knowles is number one, excellent service! She shows so much care for my dad.

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Review from Jade M (Granddaughter of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how amazing a particular staff member is in The Knowles. She is very caring, and helpful and has my grandad's best interests at heart.

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Review from D W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly. The home decor is very refreshing. My friend has a good relationship with all the staff and is always smiling.

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Review from L W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I try to visit my family friend as often as I can, when visiting the home is always welcoming. The staff are friendly and helpful.

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Review from D M (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is highly appreciated.

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Review from Rodney S (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good here, all staff very helpful and friendly.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your feedback, we appreciate you taking the time to leave this review and for recognising the helpfulness and friendliness of our staff team.

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Review from Doreen S (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very pleasant and friendly staff.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and for recognising the friendliness of our staff team, it is highly appreciated. We will pass your feedback on.

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Review from L C (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made my dad very welcome and look after him in an excellent way. As a family, our overall experience has been 1st class.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that the staff have made your father very welcome at The Knowles and that look after him in an excellent way. It is also great to read that your overall experience with The Knowles is first class, we will pass your feedback onto the team. Thank you once again.

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Review from Matthew C (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, excellent food and care.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review. It is great to read that you feel the staff are friendly and the meals and care provided are excellent. We will share your review with the team, thank you once again.

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Review from A M (Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and easygoing.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for taking the time to leave us a review, it is great to see you have given us outstanding feedback - your review is much appreciated. Thank you.

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Review from Margaret R (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and helpful and my friend is full of praise, especially for the food!

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and the fantastic feedback you have left for The Knowles Care Home. We will pass this on to our staff including our kitchen team, thank you once again, your review is highly appreciated.

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Review from H D (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very worried about Dad's transition to your home. One of the staff members, in particular, has been so caring with us explaining how everything works she is an asset to you and an excellent member of your staff.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for taking the time to leave The Knowles Care Home a review. We appreciate your feedback and it is great to read our staff has been caring with yourselves and eased the transition for your father.

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Review from M I (Brother of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at The Knowles for almost 4 years and we are so happy with the care, support and activities put on not only for Mum but all the residents. Such a lovely place to live and work. You are all amazing!

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your outstanding feedback. It is great to read that you feel The Knowles is a lovely place to live and work along with your recognition of our amazing team! We will pass your feedback on to the staff.

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Review from A P (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, everywhere is clean and tidy.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review, it is great to read that you feel our staff are friendly. We appreciate your feedback.

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Review from P L (Son-in-law of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a pleasant home, where all the staff care and the owner attends regularly attending to all needs.

Reply from Abbas Nurmohamed, Director at The Knowles

Thank you for your review and your excellent feedback. We appreciate you recognising the caring nature of our staff, we will share your review with our team.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for The Knowles is calculated as follows: ( (582 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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