The Knowles

6 Duggins Lane, Tile Hill Village, Nr Solihull, Coventry CV4 9GN
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9.8 133 Reviews
  • The Knowles, Coventry
The Knowles in Tile Hill village, near Solihull, offers care to people aged 65+, those with physical disabilities and people living with dementia.

The care home accommodates 38 residents.

Dementia care is available thanks to trained, caring staff and facilities such as sensory areas, reminiscence activities and memory boxes.

Residents can pursue hobbies, get involved in gardening in the care home's large grounds or simply relax in the sensory beach-themed garden.

Residents can enjoy delicious, nutritious home cooked meals of their choice.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £800
  • Self-Funded Residential Dementia Care: from £800
  • RESPITE Self-Funded Residential Care: from £800
  • RESPITE Self-Funded Residential Dementia Care: from £800

These prices are only a guideline, please contact The Knowles to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Knowles Care Home Ltd

Person in charge

  • Sonya Kelly (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (1)

The Knowles Reviews (133)

Total of 133, showing 81-100
9.8

The Knowles has a Review Score of 9.8 (9.801) out of 10, based on 57 reviews in the last 2 years. Over all time The Knowles has 133 reviews.

Overall Experience

  • 113
  • 19
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  • 1

Date Published

133
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Review from Adrienne G (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents, sadly my father passed away. The care and compassion shown to my mother and the family have been excellent. The staff has supported my mum every step of the way. They have always ensured I am aware of any concerns they may have. During the last year during COVID,
they have where possible ensured visits are possible.

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Review from C T (Husband of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to comment on my wife care at The Knowles. The manager and all her staff are excellent. Nothing is too much trouble for them. This is a tremendous fie life for me, as I know my wife care and needs are met by a wonderful caring team who treat her with respect and dignity. I would recommend
The Knowles to anyone; it's such a lovely place.

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Review from Debbie T (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to the manager and staff who made my mums and other residents Mothers Day extra special. It has been a difficult year, so knowing my mum is looked after and cared for means so much. The room and table decorations were done lovely. I couldn't have done it better myself. The food looked
amazing, and my mum really enjoyed it. She had a laugh and a sing-along with the staff and other residents. Mothers Day is special, and that's exactly what you all made it; thank you.
I really like the use of the pod. Thank you all so much for your hard work and everything you all do.

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Review from V T (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. I have lots of new friends. The food is lovely, and the staff are wonderful.

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Review from K H (Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great place to live.
I am very happy here.

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Review from Jo-Anne W (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. My mum now has a new lease of life and the staff are wonderful, happy and get her up doing stuff whereas before she would sit in a chair every day doing nothing. It was her birthday and they did good, got cake and got dressed up and had music. She does the cooking, knitting
club and arts and crafts. Mum is so much happier now. The staff go above and beyond.
I’d rate this home 10/10, it’s really lovely. Keep up the good work, the manager and her team make this home so special. Well done everyone!

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Review from G B (Son-in-law of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall care has been extremely good. The carers are consistently sympathetic to the needs of residents and are good-natured whilst carrying out their duties.

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Review from Caroline B (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my parents are receiving. The staff, including the care home manager, are fantastic, very conscientious, hardworking and kind. They are very attentive to the resident's needs. I have no regrets and am very happy that my parents are resident in this home. The staff
show exceptional kindness to the residents and are always pleasant and cheerful to residents and relatives. I have nothing but praise and gratitude for all the staff.

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Review from Shirley L (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has only been at the home for a short time so have had a lot of questions to ask.
I have found the manager and all the staff lovely and however busy they are they always had time to talk to me and reassure me.
There is a lovely atmosphere around the place and I am happy I can come away knowing
they are doing their best for Mum and she is looked after.

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Review from Julie E (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with how our mother is being looked after at a high standard.

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Review from Sandra A (Friend of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very homely when I first went to visit and has stayed the same love visiting my friend and she loves it here. The staff are always around very cheerful and doing things with the residents. Excellent.

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Review from Pamela O (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care shown to my father. The staff are very friendly and helpful. My father is happy and well cared for.

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Review from Steve W (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad came to The Knowles in November 2018 and we have just had his 2-month review. The staff have all been excellent and have far exceeded my expectations. We are more than happy with the care provided at the Knowles.

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Review from Jackie M (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Dad had to go into a home I was really worried and upset. As time has gone on and I come to see him a lot I have felt so much better about it. The staff are lovely and have done a great job welcoming him and looking after him. I know he is safe and that is most important to me.

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Review from William D (Husband of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my wife's care.

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Review from Rosemary W (Wife of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are really happy with the treatment that my husband receives here. He has settled well now after being not so when he first came.

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Review from S R (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant, helpful and very attentive to the needs of parents. Very friendly and welcoming.

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Review from Helen H (Wife of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care - very friendly staff.

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Review from Reuben D (Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home to live in.

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Review from M A K (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy in the home.
The staff are caring and friendly.
The choice of food is good and everywhere is clean and cheerful.
Good entertainment is provided for the residents.
You are welcome to visit anytime and are always made welcome.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for The Knowles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for The Knowles is calculated as follows: ( (582 Excellents x 5) + (70 Goods x 4) + (10 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 673 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knowles is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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