The Knowles

Very pleased with Mom's care. The staff are always happy and look after Mom extremely well, and she is very happy as well and says that she couldn't be looked after any better.

I find the staff very friendly and helpful. There are plenty of activities for the residents to do if they choose to. My mum loves the food and all the staff help her with all her needs. Great to get back to some sort of normality with trips having started again.

Since being able to go into the home I have found a warm and welcoming environment and staff who take the time to listen to ensure Mum is cared for in the way I would like and expect. Any concerns I have are dealt with promptly and professionally. Mum is very happy here.

As a daughter, my experience here at The Knowles has been exceptional. I can't fault anything. The staff are so understanding of the needs of my parents. I know when I leave after a visit my parents are content, happy and safe which makes me happy. Also, the activities (music etc) have made such a difference to them both.

My mother has been at The Knowles for some 10 months now. I am wholly confident that her needs are met all the time. She often tells me so too. The staff are very friendly, helpful and always answer fully any questions I may have. Mum is very happy there and as a family, that gives us a great deal of peace of mind. Nothing is too much trouble.

Would like to thank the Deputy Manager for the fantastic set-up she did for my parents on their anniversary. My dad was so happy and surprised. Mom has been at The Knowles less than a year, so it has been hard for him to adjust. It is expected she has the care and treated with dignity with dementia as she lived when without dementia. Mom is settled although there were a few hiccups with other matters but this is slowly getting better. The Knowle would be lost without the Deputy Manager as you can always count on her.

I would like to say a massive thank you to the deputy manager and all the staff that put so much effort into Mother’s Day. The home was decorated beautifully - the tables in the dining rooms were decorated with balloons, flowers and beautiful table clothes - it was a credit to the deputy manager and all the staff. The residents all seemed very happy, chatting and listening to relaxing music. This is our Mum's first Mother’s Day at the Knowles and the deputy manager and her team made it so, so lovely for my sister and I to join Mum for lunch - the food was excellent. Thank you to everyone involved.

I just wanted to acknowledge the time, effort and thought the Knowles staff put in to creating such a very special Mother’s Day for all of the residents. It was clear to see they had all worked really hard to make the day very special for all - the dining tables looked absolutely beautiful - with so much attention to detail and the atmosphere with everyone sitting down to lunch was vibrant, with lots of happy chatter and lovely background music. Mother’s Day is always very tough but the day was so special for so many - cannot thank you all enough.

Both of my parents became residents of The Knowles approximately 2 1/2 years ago and very quickly adjusted to residential living. They were very content with this change in their living conditions and adapted quickly. I have never heard my mother say anything negative about her day-to-day living and she is in a much happier and contented frame of mind than I have witnessed in a long time. From what I have observed I would certainly recommend The Knowles.

Both my parents have been residents, sadly my father passed away. The care and compassion shown to my mother and the family have been excellent. The staff has supported my mum every step of the way. They have always ensured I am aware of any concerns they may have. During the last year during COVID, they have where possible ensured visits are possible.

I am pleased to comment on my wife care at The Knowles. The manager and all her staff are excellent. Nothing is too much trouble for them. This is a tremendous fie life for me, as I know my wife care and needs are met by a wonderful caring team who treat her with respect and dignity. I would recommend The Knowles to anyone; it's such a lovely place.

I really like the use of the pod. Thank you all so much for your hard work and everything you all do.

I love it here. I have lots of new friends. The food is lovely, and the staff are wonderful.

I am very happy here.

I’d rate this home 10/10, it’s really lovely. Keep up the good work, the manager and her team make this home so special. Well done everyone!

Overall care has been extremely good. The carers are consistently sympathetic to the needs of residents and are good-natured whilst carrying out their duties.

I am extremely pleased with the care my parents are receiving. The staff, including the care home manager, are fantastic, very conscientious, hardworking and kind. They are very attentive to the resident's needs. I have no regrets and am very happy that my parents are resident in this home. The staff show exceptional kindness to the residents and are always pleasant and cheerful to residents and relatives. I have nothing but praise and gratitude for all the staff.

There is a lovely atmosphere around the place and I am happy I can come away knowing they are doing their best for Mum and she is looked after.

Very pleased with how our mother is being looked after at a high standard.

Felt very homely when I first went to visit and has stayed the same love visiting my friend and she loves it here. The staff are always around very cheerful and doing things with the residents. Excellent.