Victoria Manor Care Home, Coventry, West Midlands
Victoria Manor Care Home, Coventry, West Midlands
Victoria Manor Care Home, Coventry, West Midlands

Victoria Manor Care Home is located in parkland in Whitley, Coventry and provides residential, residential dementia and respite care.

Residents at the home have access to a choice of spacious lounge areas, complete with specially designed and comfortable furnishings. While the home has well-equipped bedrooms with some offering rooms of the gardens.

The home's team of chefs take pride in knowing the preferences and tastes of residents and prepare home-cooked, nutritious meals for all and can cater for any special dietary requirements.

Group: HC-One

Person in charge: Suzanne Middleton (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Victoria Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Victoria Manor Care Home has a Review Score of 9.7 (9.733)

The Review Score of 9.7 (maximum of 10) for Victoria Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Victoria Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.733 for Victoria Manor Care Home is calculated as follows: ( (137 Excellents x 5) + (38 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 180 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Manor Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Manor Care Home?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Manor Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

The staff are very friendly and welcoming, but the same time work extremely hard.
My brother is very difficult to manage due to his deterioration of his Alzheimers/dementia. The home is very clean with no smell of odours. The management always make time for any problems that might occur.
The food is good and the home is extremely safe. The management, manager and deputy work with family to support them.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been in Victoria Manor for several months now. The staff are amazing and really care for the residents, nothing is too much trouble and they really try hard to give the residents a good life. The staff regularly take the residents out sometimes just over to the local cafe for a coffee but also days out like Blackpool. The home is well run and spotlessly clean and well kept. The food is freshly cooked and of a very high standard. I have nothing but praise for this home as all the staff go over and above their roles. Dementia is a horrible disease but this is a happy home where I feel that mum is well looked after and cared for, which in turn makes it a bit more bearable for the family.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were impressed with the care given to my mother from the very start. Compassionate staff were on hand and were always helpful. It was a pleasure to visit Victoria Manor and we would recommend it.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very pleasant with a calming atmosphere. The staff are very caring and always put the residents at their ease. My father is very happy here. As I live in Cornwall, I am happy in the knowledge that he will be looked after.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

While dad was here all be it only a short time due to him going into hospital I/we found all the staff to be kind nothing was too much of an issue or a problem. Dad's care was very good he was always clean and well fed.
The house was always warm and clean.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife entered care with you in October 2016. To date, all is well and she is very happy. My only concern would be that at times she dresses a little scruffy, as a proud woman this would upset her. My suggestion would be to ensure all soiled clothing is removed from her room ASAP, a minor point I know but ti would improve her self-esteem.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Victoria Manor Care Home responded to this review on 08 Mar 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
When Residents are very independent and still able to choose their own daily outfits which in most cases is their favourite it is difficult to launder them in a short turnaround time. We do try different approaches dependent on the Resident such as laundering on an evening when they are in their night time attire and always strive to ensure all Residents are smart and clean.
The Home Manager operates an open door policy, please feel free to call in and discuss any concerns.

Regarding Gala Night October 2016 -
What a wonderful evening, everyone was happy and relaxed. It was a pleasure to spend social time with the management and staff. My relative really enjoyed the evening, as did I.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very concerned about moving my mother in law from her care home, but with the wonderful support of the manager, the transfer went very well. We have found the staff extremely friendly and very kind. Good welcome on arrival at the home. My mother in law was settled very well and seems happier than when she was in her last home. It has only been a short time but we are very happy with everything so far. Thank you.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can't fault this Home. The care my Mum receives is second to none. I would highly reccommend this home.
The home's staff are wonderful and they really look after Mum going out of their way to ensure she is happy. Mum goes to over 60's Zumba every week on the minibus and is much happier at the home.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the quality of care and understanding shown at Victoria Manor.
Nothing is too much trouble and any queries or concerns are dealt with promptly.
The manager is very approachable as are the staff. There is an activity and outing plan which gives such a lot of happy stimulation in a happy and safe environment.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Myself, brothers and sisters always said to Mum we would never put her in a Home but unfortunately her galloping Vascular Dementia had other ideas. My sister and I trailed round several homes *on spec* but on arrival at Victoria Manor we were greeted warmly, shown around the Home, given every courtesy and came away armed with information. We knew as soon as we entered the building that this was the place for our beloved Mum. The place was immaculate, there were no lingering smells and the staff were oh so welcoming. The residents looked well cared for and happy and the food choices menu, everything is cooked fresh in the Home's own kitchen, looked and tasted delicious and nourishing.
The day Mum was admitted was a difficult one for us all but the Staff and Management made the transition as comfortable as possible. We cannot fault the Home in any way. It has become a Home from Home for us all and kindness and friendliness are always in abundance. Thank you Victoria Manor.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly supportive staff to both mum and myself. Kept up to date on a regular basis of mums needs, how she has been. Improvements have been made to enrich the lives of the residents.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has only been a resident for a short while. We looked at three homes in the group and this was our favourite, it smelled so clean and looked the cleanest. Early concerns, the call bell was in the wrong place leaving a trailing wire, this was dealt with and a rubber edge placed over it, ideally there should be two points in each room. The staff are very kind and have taken the trouble to get to know mum, they are approachable and have answered all our questions/concerns.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Usually visit once per week. Care staff (as always) courteous, welcoming and up to date on mum's current state. She'd had a lie in and missed breakfast but was tucking into a mid morning snack. Staff immediately available to help with toilet requirements. I found her to be calm and settled and well cared for.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff, mum is very happy.

How likely would you be to recommend Victoria Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Manor Care Home