Victoria Manor Care Home

What a day The care home arranged for the residents and family, They researched for a coach company That had a access lift and ramp to take wheelchairs so The residents could have a day out in Weston super mare, Residents and family members had an amazing day, Thank you for Making Memories for us all.

The carers have been respectful and extra vigilant towards dad at this sad time, making sure he is okay and arranging extra time with Amber (the therapy dog). Thank you everyone at VM

The manager Tina and Alysia were also very supportive.

Victoria Manor Care Home arranged a seaside trip to Weston-Super-Mare this week for residents. The entire trip was arranged with precision, care, thoughtfulness and kindness to ensure everyone had a safe and thoroughly wonderful day. I was invited to accompany my mother for the day and to say I was impressed by every aspect of the trip is an understatement. I continue to be impressed by the care and kindness shown by all staff at Victoria Manor and in everything they do and their obvious aim to make every moment of the resident lives enjoyable is to be highly commended. Thank You

Friendly and homely atmosphere. Attentive staff. Lots of activities.

My mum has been in victoria manor for 3 years now, she is treated so well ,staff honestly go above and beyond in all they do , sadly my mum become quite poorly and the level of compassion shown by staff was so beautiful , mum back home now after few weeks in hospital and is being looked after so so well . I was there today watching staff dancing with residents chatting and generally having a great time . I thought you no if I ever need to go into a care home myself I hope i will be able to get somewhere like victoria manor , staff are real earth angels and myself and family will be forever greatful for the care that is shown to our mum

The staff at Victoria Manor are outstanding, unfortunately my mum recently became unwell and this resulted in her being admitted into hospital, thanks to the dedicated staff team she received the medical assistance she required quickly, paramedics pointed out that the staff member was very knowledgeable and gave them the information they required quickly and efficiently, the staff have been excellent and I cannot thank them enough, visiting my mum in hospital in their own time. They truly care about their residents, I couldn't wish for anybody better to be looking after my mum, to us they are her family too. Thank you so much.

The Christmas party was great. A great example of staff doing activities with residents. Lots of family came to see lights turned on and staff dealt with it really well. Always kind and caring. Never any issue talking to staff.

We are extremely happy with Victoria Manor Care Home. My Dad is settled and very well looked after. They do lots of activities and outings and try and include my family and friends in these. The staff are very caring and keep us up to date regarding any medical issues or appointments etc. I would have no hesitation in recommending Victoria Manor.

Mum is getting the care she needs at a level we at home could not do. She always looks clean and tidy, and the home is always immaculate. The staff are very patient and very caring. We could not ask for more.

I am very pleased with all aspects of the care home. Staff look after residents well. My mum is always well dressed and her personal hygiene is attended to. Activities happen on a daily basis. We have just attended an open day held in the lovely garden. Food, drink and entertainment were provided. My mum and I thoroughly enjoyed the day. Mum has lots of choices in the restaurant and tea and cake is always available. I am happy with all the care given to my mum.

Attended an Open Day on the 29th of June. It was superb. The attention to detail was very high. Residents were cared for in every way. Was lovely to spend time with other families that have loved ones in this home. Entertainment as always was fun and engaging for all. The staff go above and beyond to make these days enjoyable. Lovely memories have been made, forever grateful.

Visitors get offered a cup of tea at break times if you're visiting the residents.

Great get together on June 29th, residents enjoyed themselves. Music, stall, singer, drinks and food were all laid on. Great day had by all.

I can honestly say that all the staff at Victoria Manor are friendly, caring and very diligent in all their tasks. They look after all the residents with due care and respect. I could not recommend this nursing home enough. The therapy puppy is an excellent idea for all.

The staff ensure she is safe, clean and secure which is all I can ask of them because my mum no longer has capacity to ask for anything herself.

My brother has sadly just passed away. The carers took turns to sit with my brother in his room. He was never on his own to his last breath taken. My brother was really happy and settled at Victoria Manor, where he was treated with dignity, the care that was shown to him was above and beyond. I haven't got the words to express my gratitude for the care and empathy shown to him. I'm very grateful to all the staff involved.

Clean facilities.

Victoria Manor Care Home is in a quiet and beautiful area. Rooms are kept clean and tidy which they should be. The dining room is ideal, being bright and spacious, allowing the residents to make friends with each other and then they generally sit together talking during the day. There are plenty of things going on to keep the residents involved, especially at the weekends. However, the one thing that stands out in the sixteen weeks that my wife has been there is that all the staff, doing a difficult job, go about their duties with a smile on their faces,

The staff are very well-trained, polite, friendly and very helpful.

The care provided by the staff has been second to none. My mom has been provided with a safe, nurturing environment. She has been given the opportunity to socialise with others. The facilities provided have renewed her sense of dignity and her ability to keep clean and confident. The high level of attention and security provided by the entire team has put both my mom's and my family's minds at considerable ease. Food and drink available to her have exceeded our expectations. A clean, caring and supportive home.