Victoria Manor Care Home

This care home provides everything needed for Mum, checking medication and weight and that she stays healthy.

Very tidy, friendly and helpful staff, rooms are very good. Feel at ease knowing my mother is kept safe and in good hands.

Friendly staff, attentive and good-humoured.

Lovely staff. My nan says the food is great. Thanks for looking after her. One member of staff is very polite and very supportive.

My mother seems settled and the staff are available for any questions we ask. She had a fall in the home and broke her hip, which necessitated a spell in hospital. The transition from hospital to the care home was handled in a caring, professional manner. The staff made sure all the necessary equipment and requirements were catered for. Family and friends occasions happen frequently, which helps with creating a community feel.

I am happy with the care my mum receives. All the staff members are lovely and Mum gets on really well with them.

Very helpful, caring, attentive and friendly feel to the home. Excellent staff. Great meals. Keep residents occupied. Day trips out. Clean clothes and room. We are very happy with her care.

Many thanks to all at Victoria Manor for your kindness and care in looking after our Dad. His passing has been eased, knowing staff have genuinely been saddened by his loss. The aftercare was also compassionate. Thank You.

The home is very clean and tidy and the staff are welcoming when visiting. They seem willing to discuss any problems or needs or concerns. The staff seem to treat the residents with care, compassion and dignity. The residents rooms are kept very clean and tidy, with clothes and personal belongings, well looked after. Personal care and needs are good, including hair/chiropody etc. Activities are arranged to benefit the staff and residents, by creating a togetherness feeling, even when residents just sit and watch, Lounges and meals allow residents to mingle with safety and security. Well catered for.

My father has been in this care home for 3 years. The care and understanding of his dementia is first class. Personal care is amazing, dad had never had a shower in his life before arriving here but the staff were amazing with him and at 89 years old, they won him over. Unfortunately, my father passed away 5 days ago. I have received the utmost care and support from the home and would recommend Victoria Manor to any family who feels a family member needs a residential care home.

During lockdown, there have been some challenging moments for the staff and our family. We have considered ourselves to be very lucky that we could still see our mum even though mostly through the window. Mum has been really poorly and the care she has received has been fabulous thanks to the staff. We now see Mum in her own room which has been beneficial in aiding her recovery. Thank god for the staff here, they should be rewarded.

I am happy and comforted that my parent is being cared for at Victoria Manor with expertise and compassion.

Whilst unable to visit due to lockdown, the staff have made a real effort to keep me informed. Phone calls, newsletters, including personal photos. The home has been great both when I could visit and now.

My mum seems to be ok and happy in the home, even though this is an extremely difficult time for both my mum and me especially not being able to visit her this is very hard, and I don't know yet when I will be able to see her again. The home sends me photos of mum which is nice but it's not the same as seeing her. I hope they are keeping them busy as I would like to know more on a day-to-day basis what they do with the residents to keep their mind and bodies active. Do they go outside for fresh air? What do they do with them as they are in isolation in the rooms? More information/updates on the day-to-day activities would be useful to know, as with dementia you have to keep the mind as active as possible. I would hate to think of her sitting in her room for hours and not doing anything. So more communication would be helpful to put my mind at ease from the home to myself.

The home is lovely. The staff are always very pleasant and helpful. Mum always seems very contented and happy. Even when Mum has been distressed and agitated they have always treated her with care, talking to her and helping her. The home is always clean and tidy, always smells nice. Mum's room is always aired and bed is always made.

One Sunday I arrived to find fire engines had just arrived because water had set off the alarm, but the staff has got all residents to the safe zone and were keeping them calm. I collected my mother to take her to church, the staff got her ready very rapidly. By the time we returned, the alarm company and plumber were finishing work and the atmosphere in the home was back to normal. Such professionalism!

Visit every week. Very rare to find enough staff to adequately cater for residents. 28/9/19 one staff, 30/9 no drinks for residents in the lounge at 10.30 am. My Dad asked me to get him a drink. I cut my Mum and Dad's nails, they can be left long and jagged. Doesn't appear to be much 'activities' going on. Don't appear to be able to retain activity coordinators. No recent trips out since the bus has gone.

The staff are very friendly but needs more as they are very busy all the time. Need more time to spend with the residents.

I have put a tick in excellent for staff as I believe they really do all they can in their workday, they are very caring and hardworking, my only concern is they on many occasions are so busy that there's no one in the lounge.

My mother is always impeccably taken care of for which I am always grateful.