Victoria Manor Care Home

I always find staff and management helpful, especially with concerns. Any problems that I have arisen are dealt with efficiently with care.

My mum has been in Victoria Manor for several months now. The staff are amazing and really care for the residents, nothing is too much trouble and they really try hard to give the residents a good life. The staff regularly take the residents out sometimes just over to the local cafe for a coffee but also days out like Blackpool. The home is well run and spotlessly clean and well kept. The food is freshly cooked and of a very high standard. I have nothing but praise for this home as all the staff go over and above their roles. Dementia is a horrible disease but this is a happy home where I feel that mum is well looked after and cared for, which in turn makes it a bit more bearable for the family.

We were impressed with the care given to my mother from the very start. Compassionate staff were on hand and were always helpful. It was a pleasure to visit Victoria Manor and we would recommend it.

The home is very pleasant with a calming atmosphere. The staff are very caring and always put the residents at their ease. My father is very happy here. As I live in Cornwall, I am happy in the knowledge that he will be looked after.

The house was always warm and clean.

My wife entered care with you in October 2016. To date, all is well and she is very happy. My only concern would be that at times she dresses a little scruffy, as a proud woman this would upset her. My suggestion would be to ensure all soiled clothing is removed from her room ASAP, a minor point I know but ti would improve her self-esteem.

What a wonderful evening, everyone was happy and relaxed. It was a pleasure to spend social time with the management and staff. My relative really enjoyed the evening, as did I.

We were very concerned about moving my mother in law from her care home, but with the wonderful support of the manager, the transfer went very well. We have found the staff extremely friendly and very kind. Good welcome on arrival at the home. My mother in law was settled very well and seems happier than when she was in her last home. It has only been a short time but we are very happy with everything so far. Thank you.

The home's staff are wonderful and they really look after Mum going out of their way to ensure she is happy. Mum goes to over 60's Zumba every week on the minibus and is much happier at the home.

The manager is very approachable as are the staff. There is an activity and outing plan which gives such a lot of happy stimulation in a happy and safe environment.

The day Mum was admitted was a difficult one for us all but the Staff and Management made the transition as comfortable as possible. We cannot fault the Home in any way. It has become a Home from Home for us all and kindness and friendliness are always in abundance. Thank you Victoria Manor.

Friendly supportive staff to both mum and myself. Kept up to date on a regular basis of mums needs, how she has been. Improvements have been made to enrich the lives of the residents.

My mother has only been a resident for a short while. We looked at three homes in the group and this was our favourite, it smelled so clean and looked the cleanest. Early concerns, the call bell was in the wrong place leaving a trailing wire, this was dealt with and a rubber edge placed over it, ideally there should be two points in each room. The staff are very kind and have taken the trouble to get to know mum, they are approachable and have answered all our questions/concerns.

Usually visit once per week. Care staff (as always) courteous, welcoming and up to date on mum's current state. She'd had a lie in and missed breakfast but was tucking into a mid morning snack. Staff immediately available to help with toilet requirements. I found her to be calm and settled and well cared for.

Great staff, mum is very happy.