Victoria Park Care Home

75/83 Brays Lane, Stoke, Coventry CV2 4DS
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9.7 63 Reviews
  • Victoria Park Care Home, Coventry
Set in a leafy, residential area in Stoke, close to all local amenities, Victoria Park Care Home provides personalised residential care to older people.

Purpose-built and carefully designed, Victoria Park is a home-from-home setting complete with two two sitting rooms and two dining areas where residents can enjoy meals created by the fantastic catering team. The pretty, enclosed garden is cared for by some residents at the home and provides the perfect spot for catching up with friends and family, whilst the hairdressing salon is available for residents looking for some TLC.

The team at Victoria Park spend time getting to know residents, creating care plans that not only cover physical health needs but also social and emotional wellbeing. Socialisation in the home is promoted and the varied activities programme ensures there is something to suit every person's hobbies and interests.

The friendly home manager leads the team at Victoria Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katie Hollis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (34)

Victoria Park Care Home Reviews (63)

9.7

Victoria Park Care Home has a Review Score of 9.7 (9.724) out of 10, based on 9 reviews in the last 2 years.
Over all time Victoria Park Care Home has 63 reviews.

Overall Experience
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Date Published
  • 63
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Reviewer Connection to Victoria Park Care Home
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Total of 63, showing 1-20
Review from Alison W (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father entered Victoria Park in September 2023. From the moment he arrived he felt at home. He was able to settle over a few weeks with the support of the fabulous staff. The care home was clean and fresh, decorated will and there were always activities going on. My dad especially loved his Christmas
at Victoria Park, all the gorgeous decorations and the food! At the age of 92 his last few months were a pleasure for him, eating what he wanted. The staff at Victoria Park are all absolute angels!
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Review from L R (Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being here, as everyone is great to me. The activities are great, the home is clean and the management is great.
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Review from C A (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home went over and beyond caring for my very frail mother, they not only looked after all her needs but all of mine as well. Special thanks to the staff, you showed emotion towards Mum and prepared me for her last days.
When I visited Mum after work, you always presented me with a lovely
cup of tea, you go over and beyond your role, you beautiful caring lady.
I would turn up all times day and night and always be made welcome.
Thank you Victoria Park you were able to do for Mum what we as a family were unable to do.
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Review from S P (Son of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been pleasantly surprised by the overall standard of care being provided at Victoria Park. The staff in the main are clearly attentive, respectful and mindful of my mother's requirements and above all are caring in their approach and provide suitable encouragement.
Cleanliness can't be faulted
though acknowledging the need to keep the premises warm, I feel there is a need nonetheless to ensure windows are frequently opened to let fresh air through the building.
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Review from E N (Respite Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy here, well looked after, 10/10. Staff really good, hard-working but always answer a call as soon as they can. Can't find fault. I have been in here before just over 12 months ago and when I need help I deliberately ask to come as I knew I would get excellent care.
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Review from Lavinia R (Respite Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed myself even though I was in pain with my hip. The new doctor is great but we only got him while I am here. All the girls are great, they help me all the while and there is nothing they won't do for me while I am here. They are all great for me, day and night. Sometimes, when my hip is hurting,
they put my cream on which the doctor gave me, they sit and rub it all in. Bless them.
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Review from John D (Brother of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good to my sister.
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Review from Mary B (Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home. Everyone is very helpful. Good food. Staff work hard. All very nice.
Thank you.
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Review from Anne K (Daughter of Resident) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed at Victoria Park for a few weeks, he was cared for by lovely, kind and understanding staff. I cannot praise this care home enough. My dad was cared for brilliantly, I would recommend the home to anyone!
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Review from Carol R (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very happy, happy with how my dad is being cared for at Victoria Park. He's been in and out of hospital several times and has been very poorly. The staff all are very caring and, as my dad has been there a few years now, they know his needs and what makes him content. It is home
now and it's peace of mind for us knowing he's happy! Thank you all for the encouragement you give him to keep him happy.
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Review from Joy G (Respite Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Victoria Park Care Home has been a wonderful experience. The staff are outstanding. I have made a good few friends and my stay has been beautiful. Thank you everyone.
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Review from Hilary C (Daughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Victoria Park Care Home has been exemplary. The team there are kind, caring, empathetic and responsive to not only the residents but to the relatives too. The care of my frail mother was first-class, nothing was too much trouble, a personalised service was always offered too. Leadership
of the home was visible and approachable, they played their part in giving care, role modelling for others. I have no hesitation in recommending Victoria Park.
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Review from Anne O (Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care was received by my 98-year-old mother during a ten-day stay after an accident. Food was good and the place was clean. Carers were kind and nothing was too much trouble. Thank you to all.
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Review from Pat D (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff for the amazing support offered to my mum, she has now moved to a sister care home. The staff were always polite and always had time to talk to her. She was really happy there.
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Review from Alison W (Sister of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been in Victoria Park Care Home for a number of years. I have nothing but the highest of praise for the way she has been treated the whole time she has been there.
The carers are always welcoming and willing to speak with me if I have any queries. I feel I am kept up to date with my
sister's condition. The staff certainly put my mind at rest if I'm worried about anything.
Victoria Park Care Home is a real asset to HC-One and I am delighted that I chose them for my sister's care. I would recommend them to anyone.
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Review from Elizabeth C (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the activities here. I love the food here. I think the staff are friendly.
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Review from Janice B (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here. The staff are very friendly. Residents are friendly. The activities are great.
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Review from A K (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and the staff are friendly.
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Review from M W (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is very good and the food is very good. The staff are very good. I have no problems with the staff, they are very good.
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Review from J G (Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here. I like the girls dressing me up.
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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Victoria Park Care Home is calculated as follows: ( (92 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Katie

Katie Hollis

Job Title: Home Manager

Introducing Katie Hollis
Home Manager at Victoria Park, Coventry
What does ‘kindness’ mean to you?


“Ensuring the residents are cared for in a way in which they would like, but also ensuring that the staff are happy and they all have a warm, caring environment to live and work in. Happiness is the key.”


As a dedicated healthcare professional, Katie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Victoria Park for many years, Katie closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“Knowing that every day I did my upmost to ensure the residents received kind and person centred care. ”


Katie has also achieved much outside of work, with her proudest achievements being volunteering for the YMCA, working with children and adults with additional needs to help raise money for the YMCA and achieved the top three for volunteer of the year in England.


Outside of work, Katie enjoys spending time with her nieces, nephews and god children and renovating her house.

Frequently Asked Questions about Victoria Park Care Home

What types of Care is Victoria Park Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Victoria Park Care Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Victoria Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access & Television point in own room are some of the Facilities & Services.

How far is Victoria Park Care Home to the centre of Coventry?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Park Care Home to verify any information. View our terms and conditions. Victoria Park Care Home has an Enhanced Service - more info.