Victoria Park Care Home, Coventry, West Midlands
Victoria Park Care Home, Coventry, West Midlands
Victoria Park Care Home, Coventry, West Midlands

Located within a residential area of Stoke, Coventry, Victoria Park Care Home is a purpose built 32 bedded accommodation offering Residential care.

At Victoria Park Care Home Residents have a choice of lounges which feature comfortable and specially designed furnishings and are situated on either the ground floor or the first floor which leads out on to a balcony. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Victoria Park pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Patricia Alleyne (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Television point in own room

Latest Care Quality Commission* Report on Victoria Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 21 Feb 2018

Please contact us for information regarding our bed availability

Reviews

9.7 Victoria Park Care Home has a Review Score of 9.7 (9.665)

The Review Score of 9.7 (maximum of 10) for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Victoria Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.665 for Victoria Park Care Home is calculated as follows: ( (137 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 191 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Park Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Park Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

I have found the staff to be extremely helpful. Anything I have asked about or requested for my mother has been provided quickly and efficiently.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My late father was cared for here for the last 11 months of his life. He was very well cared for and the staff who cared for him were very kind and took time with him.
He had a lovely room which was kept spotless by the cleaner. The home always looked clean and tidy and it smelt lovely. My father enjoyed the food that was cooked there and he seemed very happy to be there, considering how difficult the choice had been for us as a family to let him go there.
On his 90th birthday, he had a cake baked for him and the staff were lovely to him.

Dad passed away in October, however, we have been back to the home on a number of occasions, as it brings comfort to my mother and we are always made very welcome and told to come and visit whenever we feel the need.

We as a family would like to thank all the staff for their kindness.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am happy here thanks to all the staff who are kind, caring and efficient.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother stayed at Victoria Park for approximately five months for respite care after a fall. The staff were always caring, attentive and treated Mum with dignity and encouraged her to take part in activities.
The home was always clean, the meals were freshly cooked and plentiful. Management were always happy to discuss any concerns. Visitors were always welcomed and invited to participate in seasonal activities such as a Halloween party.
Overall a very good home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like everything about living in Victoria Park.
The food is excellent and the cleanliness is very good. I get on with the other residents on my floor and am very happy with my life here. The staff are always willing to stop and talk to me and I get on very well with all of them.
I could not be happier and would not want to live anywhere else.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my sister moved into Victoria Park this year, I have been able to relax more. She receives the optimum care and attention and I could not fault them in any way.
All of the staff are friendly and willing to help in any way they can. Any assistance I or my sister need is readily available.
I could not recommend them too highly.
Thank you, Victoria Park for your care and commitment.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely staff, clean and activities are great.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. All staff very caring and helpful. Always willing to help.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clean, friendly. My grandad thrived during his time here.

How likely would you be to recommend Victoria Park Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Victoria Park is very clean with a friendly atmosphere and staff. The food is excellent too.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for almost a year and in that time she has been cared for at a very high standard. She celebrated her 100th birthday four weeks ago and the incredible effort of the carers gave her and her family a day to remember. I cannot praise them enough. They make mum feel cared for and safe, very essential when you are 100.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with mums care. Despite some staff issues within the home and temp/agency staff coming in. The communication and level of care to mum has remained consistent.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Victoria Park Care Home responded to this review on 02 Feb 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We take our recruitment process seriously and endeavour at all times to employ good quality, experienced and enthusiastic staff to work with our Residents in Victoria Park. We have been working hard on our recruitment within the home and will be fully staffed by the end of February 2017. This will reduce the need for the use of agency staff within the home.

A very high standard of professional care is provided to all residents. I am pleased with the care shown to my mother.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Informative and useful.

How likely would you be to recommend Victoria Park Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My wife is a resident of Victoria Park. She is well cared for. One young lady does stand out, she is a cleaner and carer, her dedication to her duties are excellent. She is a shining example, very caring and helpful.

How likely would you be to recommend Victoria Park Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Park Care Home