Victoria Park Care Home

75/83 Brays Lane, Stoke, Coventry CV2 4DS

Located within a residential area of Stoke, Coventry, Victoria Park is a purpose built care home offering residential care.

At Victoria Park Care Home, residents have a choice of lounges which feature comfortable and specially designed furnishings and are situated on either the ground floor or the first floor which leads out on to a balcony. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Victoria Park pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Patricia Alleyne (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Anorexia/Bulimia/Self Harming • Bipolar/Manic Depression • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Television point in own room

Latest Care Quality Commission* Report on Victoria Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Victoria Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Victoria Park Care Home is calculated as follows: ( (158 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 11 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Victoria Park Care Home has a Review Score of 9.7 (9.652) from 19 Reviews


Average Ratings

  • Excellent
    15
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Park Care Home?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Park Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Dad is very well cared for and treated with dignity and respect. He is always clean and tidy and is very happy. His room is comfortable and clean and he is very safe. The staff and Management are approachable and helpful and I am delighted with Victoria Park.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am so happy living at Victoria Park. All the staff are friendly and couldn't be more helpful if they tried. Nothing is ever too much, we have a lot of activities and people coming in to entertain us, laughing is always heard at Victoria Park. I would not like to live anywhere else and am so glad I moved in.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am happy at Victoria Park. The staff are good and caring, I enjoyed the food and the caring staff.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

In the short time my father has been with them, he has made a remarkable improvement. Truly exceptional.
They got him moving and then, walking. The staff really care about the patients.
his problems with incontinence have also been greatly improved by the staff taking the time and effort to coach him, retrain him and to take him to the toilet as necessary.
We have nothing but true admiration for the staff. They have done an amazing job with our dad.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I have found the staff to be extremely helpful. Anything I have asked about or requested for my mother has been provided quickly and efficiently.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My late father was cared for here for the last 11 months of his life. He was very well cared for and the staff who cared for him were very kind and took time with him.
He had a lovely room which was kept spotless by the cleaner. The home always looked clean and tidy and it smelt lovely. My father enjoyed the food that was cooked there and he seemed very happy to be there, considering how difficult the choice had been for us as a family to let him go there.
On his 90th birthday, he had a cake baked for him and the staff were lovely to him.

Dad passed away in October, however, we have been back to the home on a number of occasions, as it brings comfort to my mother and we are always made very welcome and told to come and visit whenever we feel the need.

We as a family would like to thank all the staff for their kindness.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am happy here thanks to all the staff who are kind, caring and efficient.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My mother stayed at Victoria Park for approximately five months for respite care after a fall. The staff were always caring, attentive and treated Mum with dignity and encouraged her to take part in activities.
The home was always clean, the meals were freshly cooked and plentiful. Management were always happy to discuss any concerns. Visitors were always welcomed and invited to participate in seasonal activities such as a Halloween party.
Overall a very good home.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Since my sister moved into Victoria Park this year, I have been able to relax more. She receives the optimum care and attention and I could not fault them in any way.
All of the staff are friendly and willing to help in any way they can. Any assistance I or my sister need is readily available.
I could not recommend them too highly.
Thank you, Victoria Park for your care and commitment.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely staff, clean and activities are great.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very good. All staff very caring and helpful. Always willing to help.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Clean, friendly. My grandad thrived during his time here.

How likely would you be to recommend Victoria Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4 out of 5

Victoria Park is very clean with a friendly atmosphere and staff. The food is excellent too.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been a resident for almost a year and in that time she has been cared for at a very high standard. She celebrated her 100th birthday four weeks ago and the incredible effort of the carers gave her and her family a day to remember. I cannot praise them enough. They make mum feel cared for and safe, very essential when you are 100.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very good.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very happy with mums care. Despite some staff issues within the home and temp/agency staff coming in. The communication and level of care to mum has remained consistent.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

HC-One, Careline Team at Victoria Park Care Home responded to this review on 02 Feb 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We take our recruitment process seriously and endeavour at all times to employ good quality, experienced and enthusiastic staff to work with our Residents in Victoria Park. We have been working hard on our recruitment within the home and will be fully staffed by the end of February 2017. This will reduce the need for the use of agency staff within the home.

A very high standard of professional care is provided to all residents. I am pleased with the care shown to my mother.

How likely would you be to recommend Victoria Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Informative and useful.

How likely would you be to recommend Victoria Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

My wife is a resident of Victoria Park. She is well cared for. One young lady does stand out, she is a cleaner and carer, her dedication to her duties are excellent. She is a shining example, very caring and helpful.

How likely would you be to recommend Victoria Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Submit a Review for Victoria Park Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Park Care Home