Victoria Park Care Home

75/83 Brays Lane, Stoke, Coventry CV2 4DS
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9.7 63 Reviews
  • Victoria Park Care Home, Coventry
Set in a leafy, residential area in Stoke, close to all local amenities, Victoria Park Care Home provides personalised residential care to older people.

Purpose-built and carefully designed, Victoria Park is a home-from-home setting complete with two two sitting rooms and two dining areas where residents can enjoy meals created by the fantastic catering team. The pretty, enclosed garden is cared for by some residents at the home and provides the perfect spot for catching up with friends and family, whilst the hairdressing salon is available for residents looking for some TLC.

The team at Victoria Park spend time getting to know residents, creating care plans that not only cover physical health needs but also social and emotional wellbeing. Socialisation in the home is promoted and the varied activities programme ensures there is something to suit every person's hobbies and interests.

The friendly home manager leads the team at Victoria Park to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katie Hollis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (34)

Victoria Park Care Home Reviews (63)

9.7

Victoria Park Care Home has a Review Score of 9.7 (9.724) out of 10, based on 9 reviews in the last 2 years.
Over all time Victoria Park Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria Park Care Home
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Total of 63, showing 41-60
Review from Jennifer L (Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to be here, love shopping, would like to be out every day. I am happy with the care I receive, love the food, favourite is the porridge.
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Review from Nathu T (Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here, the staff are very good.
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Review from Denise B (Niece of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are happy and kind, plus they act like they actually want to be at work. My aunt (at 94) has a major problem with "germs" and the staff work around this as it can be very difficult. I am always offered a cup of tea when I visit and never have to wait long at the front door before a member of staff
answers and lets me in. There has been a problem twice when my aunt has been in the hoist and has had to wait while somebody can be found to work it properly. This has been upsetting for my aunt as she is 94 and has a thyroid problem so feels the cold.
Reply from Clare Sheehan, Careline Advisor at Victoria Park Care Home

Thank you for your kind comments regarding the staff at the home, which I will share with the team. We have taken on board your comments regarding your aunt’s time spent in the hoist. At busy times we will encourage your aunt to wait in the comfort and warmth of her room until staff are available to assist her with a shower and therefore avoid any unnecessary waits.

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Review from Safeena S (Friend of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff welcomed us, were very approachable and helpful. The fun days are a great way to socialise with others. Great themes and lovely cakes that the residents help make they also enjoy participating in the selling of the cakes. Our friend enjoys the festive events and decor that is put up in the care
home relating to the festivity.
Carers are on hand to help with toileting, feeding and just making conversation to make you feel comfortable.
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Review from June K (Resident) assisted by family/friend published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have loved my time here. I like the staff and when I want something they will get it straight away.
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Review from Yvette K (Daughter-in-law of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law has loved her time here and she has been made very comfortable.
Staff are exemplary.
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Review from Julie M (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is very well cared for and treated with dignity and respect. He is always clean and tidy and is very happy. His room is comfortable and clean and he is very safe. The staff and Management are approachable and helpful and I am delighted with Victoria Park.
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Review from G B (Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy at Victoria Park. The staff are good and caring, I enjoyed the food and the caring staff.
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Review from David T (Son of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my father has been with them, he has made a remarkable improvement. Truly exceptional.
They got him moving and then, walking. The staff really care about the patients.
his problems with incontinence have also been greatly improved by the staff taking the time and effort to coach
him, retrain him and to take him to the toilet as necessary.
We have nothing but true admiration for the staff. They have done an amazing job with our dad.
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Review from S B (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff to be extremely helpful. Anything I have asked about or requested for my mother has been provided quickly and efficiently.
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Review from Lyn W (Daughter of Resident) published on 13 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My late father was cared for here for the last 11 months of his life. He was very well cared for and the staff who cared for him were very kind and took time with him.
He had a lovely room which was kept spotless by the cleaner. The home always looked clean and tidy and it smelt lovely. My father enjoyed
the food that was cooked there and he seemed very happy to be there, considering how difficult the choice had been for us as a family to let him go there.
On his 90th birthday, he had a cake baked for him and the staff were lovely to him.


Dad passed away in October, however, we have been back to the home on a number of occasions, as it brings comfort to my mother and we are always made very welcome and told to come and visit whenever we feel the need.


We as a family would like to thank all the staff for their kindness.

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Review from William O (Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy here thanks to all the staff who are kind, caring and efficient.
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Review from Maria G (Daughter of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Victoria Park for approximately five months for respite care after a fall. The staff were always caring, attentive and treated Mum with dignity and encouraged her to take part in activities.
The home was always clean, the meals were freshly cooked and plentiful. Management were
always happy to discuss any concerns. Visitors were always welcomed and invited to participate in seasonal activities such as a Halloween party.
Overall a very good home.
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Review from Margaret H (Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, clean and activities are great.
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Review from Paul W (Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All staff very caring and helpful. Always willing to help.
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Review from M M (Granddaughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Clean, friendly. My grandad thrived during his time here.
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Review from David M (Son-in-law of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria Park is very clean with a friendly atmosphere and staff. The food is excellent too.
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Review from Judith A (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost a year and in that time she has been cared for at a very high standard. She celebrated her 100th birthday four weeks ago and the incredible effort of the carers gave her and her family a day to remember. I cannot praise them enough. They make mum feel cared for
and safe, very essential when you are 100.
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Review from M M (Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from S B (Son of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with mums care. Despite some staff issues within the home and temp/agency staff coming in. The communication and level of care to mum has remained consistent.
Reply from HC-One, Careline Team at Victoria Park Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We take our recruitment process seriously and endeavour at all times to employ good quality, experienced and enthusiastic staff to work with our Residents in Victoria Park. We have been working hard on our recruitment within the home and will be fully staffed by the end of February 2017. This will reduce the need for the use of agency staff within the home.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Victoria Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Victoria Park Care Home is calculated as follows: ( (92 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Victoria Park Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Katie

Katie Hollis

Job Title: Home Manager

Introducing Katie Hollis
Home Manager at Victoria Park, Coventry
What does ‘kindness’ mean to you?


“Ensuring the residents are cared for in a way in which they would like, but also ensuring that the staff are happy and they all have a warm, caring environment to live and work in. Happiness is the key.”


As a dedicated healthcare professional, Katie has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Victoria Park for many years, Katie closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Katie remarked:


“Knowing that every day I did my upmost to ensure the residents received kind and person centred care. ”


Katie has also achieved much outside of work, with her proudest achievements being volunteering for the YMCA, working with children and adults with additional needs to help raise money for the YMCA and achieved the top three for volunteer of the year in England.


Outside of work, Katie enjoys spending time with her nieces, nephews and god children and renovating her house.

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