Victoria Mews Care Home

Victoria Mews, ethos and approach to care is wonderful. The staff are really hands on and extremely capable. Unfortunately my relative did not spend that much time in their care as her dementia really took hold very quickly after her admission. The entire staff treated her with great dignity and respect and as if she had been a long term resident. I really cannot fault this home in anyway.

My elderly dad was a resident at Victoria Mews for around 18 months, and throughout that time he was looked after brilliantly. The carers, cleaners, activities staff and manager all clearly have the residents' best interests at heart, and they also build close, supportive relationships with relatives. They always respected my dad's personality and understood that he didn't always want to join in with activities, while still gently encouraging him when it felt right. When my dad's time came, everything was handled with immense respect and compassion, and I can't thank them enough for making such a difficult situation easier.

Overall a very loving care home rum by the Management, Carers and all of the staff and I just want to say a big thank you from the bottom of my heart x :-)

My grandma moved into this home in September,I could not wish for a better place for her to be..the staff and management are all amazing and do everything they can to accommodate them,they also make the family feel at home..once again thankyou so much.

My mum has been at Victoria mews since mid September and I cannot rate them enough them enough. I am so happy that we chose this home as we as a family couldn't wish for a better place for my mum. They go out of their way to look after her. Highly recommend this care home.

Thank you for being so supportive and understanding.

Rooms have been refurbished to a good standard, but the bathroom is smaller, it would be improved with a concertina door. The shared toilets (2) are far apart, users can't always get there on time. However, they have en-suite rooms. The Centre would benefit from a second full-time cleaner as it's too big of a job for one person, who has other roles. Physical activities could be improved with physio, ball throwing, boccia, balloons to improve and engage residents and help to improve their social skills and well-being. Value for money good compared to other facilities. Staff are so kind, caring and hardworking. A lovely team, friendly and receiving, all working towards the wellbeing of the residents. Victoria Mews Care Home has a lovely feeling of family and belonging. The new refurbishment has improved the feel of the home. Always a pleasure to visit, staff can't do enough and share information. The staff are exemplary, they all feel like family.

My mum entered Victoria Mews in September 2023 so has spent almost a year now with the team. I would like to put on record how pleased I and the family are with the experience provided for my mum. Staff at all levels could not be kinder or more helpful and nothing is too much trouble. It is clear that care of residents is at the heart of what staff do on a daily basis. My mum is known and respected as an individual and her many needs - often emotional as well as physical - are being met despite some difficult times. Staff have kept me informed of everything and I feel I know them well as I am a regular visitor.

Since my ex-husband has been in this home, he is so settled and happy. The staff and manager are excellent caregivers. I am very glad as I live away now and I know he is well looked after.

As a family, we were very happy with the care provided by Victoria Mews.

Mum has been at Victoria Mews for nearly two years now where she is part of their caring, professional and kind family. All staff are wonderful and well led by an amazing dedicated manager and senior team. Mum's journey is obviously changing, with all her needs met with kindness and great communication. Nothing is too much trouble. Thank you Victoria Mews.

My mum was a resident at Victoria Mews for 5 and a half years until her death in February 2024. She spent her final years here very happily and was well cared for, with lots of activities to keep her occupied. The staff are all friendly, dedicated and helpful. They really get to know the residents and their families and made us feel welcome. During Mum's final days they looked after us with drinks and sandwiches and their care for Mum was exemplary. The amazing staff make this a great care home. Thanks for everything.

My mother has been a resident at Victoria Mews Care Home in Coventry for over five years. She suffers from dementia. When she arrived she was very confused and anxious. The staff have worked hard to make her feel at home and she is now as content as she could be. We have had some good visits recently and the staff appear to work well as a team, taking the time to talk with her and explain things so that she understands better. There appears to be genuine affection towards her. We live some distance away, so this assures us that she is well looked after.

My mum has been in Victoria Mews for almost three years. The staff always go above and beyond with any issues. Mum seems happy and content most of the time given she has ongoing health problems. The staff always make you feel welcome and there is always a happy atmosphere and great entertainment, which Mum enjoys a lot. Mum's room has been made to look homely by the staff, so thank you for that. Always kept up to date with any problems. Keep up the good work and our family thank you all so very much for looking after our mum.

Mum appears to be happy and feels safe. Her general mood and response has improved since she came here to stay. The staff I have met all seem lovely and caring. She seems to be interacting well with other residents and enjoys the entertainment provider from outside the home.

The staff are very friendly. Mum seems happy and contented. I have definitely seen an improvement in my mum since she has been in the care home. I was surprised to hear that she has been socialising with other residents as she was never social when she was at home.

Thank you all

Mum has been living happily at Victoria Mews for many years. The home is warm and welcoming, nicely decorated and well-maintained. There are communal lounges for socialising, but also some lovely quiet and cosy corners as an alternative. The meals are varied and look appetising. Mum always leaves an empty plate! But most importantly, it is the staff at Victoria Mews (manager, care teams and support staff), that really make it a home from home. Despite a difficult and challenging job, I have always known them to treat those they care for with kindness, compassion and respect. It gives us real peace of mind to know that Mum is happy, settled and so well cared for.

I will start by saying how very good Victoria Mews is, for me, having both parents in there. Staff are friendly, caring and so respectful of both parents. I feel very relaxed, knowing they are so very well cared for. I would recommend Victoria to everybody that's looking for somewhere to place their parents. Five stars from me. Every single staff member is all golden and the manager does a great job.

The staff are very friendly. The facilities are very good.