Victoria Mews Care Home, Coventry, West Midlands
Victoria Mews Care Home, Coventry, West Midlands
Victoria Mews Care Home, Coventry, West Midlands

Situated within a residential area of Coventry, Victoria Mews Care Home is a purpose built 30 bedded property offering Dementia and Respite care.

At Victoria Mews Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. There is a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Victoria Mews pride themselves in knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Michael David (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Victoria Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Victoria Mews Care Home has a Review Score of 9.5 (9.459)

The Review Score of 9.5 (maximum of 10) for Victoria Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Victoria Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.459 for Victoria Mews Care Home is calculated as follows: ( (114 Excellents x 5) + (55 Goods x 4) + (25 Satisfactorys x 3) ) ÷ 194 Ratings = 4.459

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Mews Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 13 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Mews Care Home?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Mews Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

We had to place my Dad into care in August 2017 and I spent a lot of time going and looking at many different care homes. I knew the moment I stepped into Victoria Mews that this was the place for my Dad The rooms are tastefully decorated, clean and safe. The staff are wonderful and extremely caring with all the residents. Each and every resident are treated with dignity. This is something I see each time I visit. The Manager is great and hands on. There is nothing he won't turn his hand to. The Home Administrator is the same. My Mom and I couldn't be happier which is very important as this was one of the hardest decisions we ever had to make. Highly recommended (oh and the food is good too).

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a volunteer, I go into Victoria Mews every month to hold a church service, that is simple for them to understand, with hymns they remember.
The home has a friendly atmosphere and the staff meet the complex challenges of the service users, in a caring and friendly way.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Good

From the time my husband came to Victoria Mews, he has been well cared for. There's a lot of love about.

How likely would you be to recommend Victoria Mews Care Home? Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I was very happy with the care that has been provided to my friend.
I am always made welcome and the team are very friendly.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the service provided.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care my mother is receiving. we always receive a friendly greeting and any questions we may have are answered promptly.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I used to be a care worker for 24 years and I think this care home is very clean and extremely friendly with loving and caring staff and management. I know my mother is looked after very well which makes me feel at ease and relaxed. My mother is a lot happier being here than what she was at home so highly recommend this care home.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother was placed in your care while arrangements are being made for care in her own home. I have visited every day and mother has been in fine fettle at all times due to the kind and considerate care by all staff members who have cared for her.

How likely would you be to recommend Victoria Mews Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The resident has been looked after very well and we appreciate it very much.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good nice place. Very kind and helpful. Thank you to everyone - keep up the good job you do.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I always find the staff friendly and always happy to help. I am happy overall with the care that is provided. Always courteous, nice and friendly.

How likely would you be to recommend Victoria Mews Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Where to begin, this home was an excellent decision when choosing a home for my Nan. There are so many places out that and trust me, I certainly looked very hard to find the perfect one. Unfortunately, there is no place like home but when the situation requires immediate action this home was the best choice in my eyes.
I use the past tense as unfortunately my Nan passed away in the home and I could not have asked more from the staff who made sure she was comfortable and we had everything that we needed.
Choosing a care home is so difficult but take a look around this one, once you have been in a few it's easier to choose. The place was always very clean including her room. Although the place can be very busy at times (as I spent a lot of my time in there with my Nan) if you need anything, the staff are always very close and attentive. Take it from me, it's a very good choice.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The staff at Victoria Mews are very caring and helpful to both the residents and family. Nothing seems too much for them to make the residents comfortable and feel important.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother has been at Victoria Mews Care Home since January 2016. She has mixed dementia and other health issues. After an initial settling in period, she has been very happy at Victoria Mews Care Home. She has a nice room and is able to have her own furniture, photos etc. The staff are all very caring and loving to my mum. They are efficient and always able to show empathy to her and other residents. The home is clean and tidy. Cleaning staff also have a good relationship with all residents. There is always things going on in Victoria Mews Care Home to entertain residents.

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff go above and beyond their duty. All are welcoming and friendly. Nothing is too much trouble. My mother went for a weeks respite last year and after unfortunately breaking her hip in fall, which required her to have full time care, Victoria Mews was our first choice of care home!

How likely would you be to recommend Victoria Mews Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband seems to be quite happy here. He has made a few friends.

How likely would you be to recommend Victoria Mews Care Home? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Care home staff very helpful and kind. Very supportive.

How likely would you be to recommend Victoria Mews Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Michael

Michael David

Job Title: Home Manager

Description:

Michael has gained several years’ experience in providing care and support to older people, to enrich their lives. He is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Michael started as a carer at Victoria Mews and he shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Mews.

When asked what he enjoys most about his role, Michael remarked:
“I love talking to our Residents each day and ensuring we are doing everything we can for them.”

Away from work, Michael enjoys reading and spending time socialising with his friends.
If you would like to find out more information about Victoria Mews, Michael has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Mews Care Home