
Mum has been living happily at Victoria Mews for many yearsS R(Daughter of Resident/Service User)



Mum has been living happily at Victoria Mews for many yearsS R(Daughter of Resident/Service User)



Victoria Mews Care Home, situated in a residential area of Coventry, provides personalised residential dementia care to older people.
This small and friendly purpose-built home offers Residents a good choice of places in which to relax, dine and socialise, including a café, hairdressing salon, treatment room and a room designated for the pursuit of hobbies and interests. The lovely, landscaped garden, which is tended by some green-fingered residents, is a favourite...
Care Provided by Victoria Mews Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 31 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria Mews Care Home for full pricing details and T&Cs.
Contact Victoria Mews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Michael David(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (31)
Victoria Mews Care Home Reviews (73)
Victoria Mews Care Home has a Review Score of 9.5 (9.478) out of 10, based on 7 reviews in the last 2 years.
Over all time Victoria Mews Care Home has 73 reviews.
My elderly dad was a resident at Victoria Mews for around 18 months, and throughout that time he was looked after brilliantly. The carers, cleaners, activities staff and manager all clearly have the residents' best interests at heart, and they also build close, supportive relationships with relatives. They always respected my dad's personality and understood that he didn't always want to join in with activities, while still gently encouraging him when it felt right. When my dad's time came, everything was handled with immense respect and compassion, and I can't thank them enough for making such a difficult situation easier.
When we went to view homes walking through the doors of this wonderful home was a feeling of warmth, caring and a very welcoming place for all who worked and resided there.
Nothing is too much trouble and they go above an beyond to ensure the care and the needs of the patient is 100% + Excellent.
I felt very happy and comfortable to leave my husband in there care and on collecting him he did not want to leave, he loved it at the home, which meant so much to me as when you leave your beloved in someone else's care it is very hard as you think no one can care for your beloved more than you do, but they do.
Overall a very loving care home rum by the Management, Carers and all of the staff and I just want to say a big thank you from the bottom of my heart x :-)
My grandma moved into this home in September,I could not wish for a better place for her to be..the staff and management are all amazing and do everything they can to accommodate them,they also make the family feel at home..once again thankyou so much.
My mum has been at Victoria mews since mid September and I cannot rate them enough them enough. I am so happy that we chose this home as we as a family couldn't wish for a better place for my mum. They go out of their way to look after her. Highly recommend this care home.
Due to changing needs, we were unable to stick to timescales, and take up the room as planned, but the genuine compassion flexibility and kindness shown by the staff, particularly one member of staff, has helped us greatly as we go through very challenging decisions.
Thank you for being so supportive and understanding.
Rooms have been refurbished to a good standard, but the bathroom is smaller, it would be improved with a concertina door. The shared toilets (2) are far apart, users can't always get there on time. However, they have en-suite rooms. The Centre would benefit from a second full-time cleaner as it's too big of a job for one person, who has other roles. Physical activities could be improved with physio, ball throwing, boccia, balloons to improve and engage residents and help to improve their social skills and well-being. Value for money good compared to other facilities. Staff are so kind, caring and hardworking. A lovely team, friendly and receiving, all working towards the wellbeing of the residents. Victoria Mews Care Home has a lovely feeling of family and belonging. The new refurbishment has improved the feel of the home. Always a pleasure to visit, staff can't do enough and share information. The staff are exemplary, they all feel like family.
Thank you for your review and for your kind words, we value all feedback as this helps us to make improvements where required. Unfortunately, due to our ongoing refurbishment, we have had to tailor back on our wellbeing program to fit around the on-going works within the home. We are confident our...
My mum entered Victoria Mews in September 2023 so has spent almost a year now with the team. I would like to put on record how pleased I and the family are with the experience provided for my mum. Staff at all levels could not be kinder or more helpful and nothing is too much trouble. It is clear that care of residents is at the heart of what staff do on a daily basis. My mum is known and respected as an individual and her many needs - often emotional as well as physical - are being met despite some difficult times. Staff have kept me informed of everything and I feel I know them well as I am a regular visitor.
Since my ex-husband has been in this home, he is so settled and happy. The staff and manager are excellent caregivers. I am very glad as I live away now and I know he is well looked after.
As a family, we were very happy with the care provided by Victoria Mews.
Mum has been at Victoria Mews for nearly two years now where she is part of their caring, professional and kind family. All staff are wonderful and well led by an amazing dedicated manager and senior team. Mum's journey is obviously changing, with all her needs met with kindness and great communication. Nothing is too much trouble. Thank you Victoria Mews.
My mum was a resident at Victoria Mews for 5 and a half years until her death in February 2024. She spent her final years here very happily and was well cared for, with lots of activities to keep her occupied. The staff are all friendly, dedicated and helpful. They really get to know the residents and their families and made us feel welcome. During Mum's final days they looked after us with drinks and sandwiches and their care for Mum was exemplary. The amazing staff make this a great care home. Thanks for everything.
My mother has been a resident at Victoria Mews Care Home in Coventry for over five years. She suffers from dementia. When she arrived she was very confused and anxious. The staff have worked hard to make her feel at home and she is now as content as she could be. We have had some good visits recently and the staff appear to work well as a team, taking the time to talk with her and explain things so that she understands better. There appears to be genuine affection towards her. We live some distance away, so this assures us that she is well looked after.
My mum has been in Victoria Mews for almost three years. The staff always go above and beyond with any issues. Mum seems happy and content most of the time given she has ongoing health problems. The staff always make you feel welcome and there is always a happy atmosphere and great entertainment, which Mum enjoys a lot. Mum's room has been made to look homely by the staff, so thank you for that. Always kept up to date with any problems. Keep up the good work and our family thank you all so very much for looking after our mum.
Mum appears to be happy and feels safe. Her general mood and response has improved since she came here to stay. The staff I have met all seem lovely and caring. She seems to be interacting well with other residents and enjoys the entertainment provider from outside the home.
The staff are very friendly. Mum seems happy and contented. I have definitely seen an improvement in my mum since she has been in the care home. I was surprised to hear that she has been socialising with other residents as she was never social when she was at home.
He's very settled and loves the food and loves the staff. I feel content he's being looked after and cared for so well.
Thank you all
Mum has been living happily at Victoria Mews for many years. The home is warm and welcoming, nicely decorated and well-maintained. There are communal lounges for socialising, but also some lovely quiet and cosy corners as an alternative. The meals are varied and look appetising. Mum always leaves an empty plate! But most importantly, it is the staff at Victoria Mews (manager, care teams and support staff), that really make it a home from home. Despite a difficult and challenging job, I have always known them to treat those they care for with kindness, compassion and respect. It gives us real peace of mind to know that Mum is happy, settled and so well cared for.
I will start by saying how very good Victoria Mews is, for me, having both parents in there. Staff are friendly, caring and so respectful of both parents. I feel very relaxed, knowing they are so very well cared for. I would recommend Victoria to everybody that's looking for somewhere to place their parents. Five stars from me. Every single staff member is all golden and the manager does a great job.
The staff are very friendly. The facilities are very good.
This home is wonderful. All of the staff are really friendly, approachable and helpful. My mother loves them all including the cleaners and other staff. She loves the meals and is well cared for and very happy. What more could you want in a home. Highly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 23 Oct 2025
HC-One’s Victoria Mews Care Home in Coventry, West Midlands, is delighted to be celebrating a truly special milestone, the 102nd birthday of a much-loved resident, Phyliss Buswell, on the 28th...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 31 Dec 2024
HC-One’s Victoria Mews Care Home in Binley, Coventry, West Midlands, was visited on Friday 20th December by MP for Coventry East, Mary Creagh CBE. Residents and colleagues of the HC-One...
There are no upcoming events for Victoria Mews Care Home.
Accreditations
There are no accreditations posted yet for Victoria Mews Care Home.
Meet the Team (1)

Home Manager at Victoria Mews, Coventry
“To me, kind care is care that is truly tailored to each individual, promoting their independence and life history.
As a qualified healthcare professional, Michael has gained a wealth of experience in providing care and nursingsupport to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate
about delivering the highest standards in care and quality of life for Residents.
Having worked at Victoria Mews since2014, Michael began at HC-One as a care assistant and has worked his wayup to the Home Manager position. He closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they
gain the most benefit, in a warm and welcoming home.
When asked what he enjoys most about his role, Michael remarked: “Getting to know my residents and working with the team to enhance their skills an knowledge.”
Michael has also achieved much throughout his life, with his proudest achievements being how he has workedhis way up through the company. He started by having no qualifications to hold a level 5 in health in social care.
Outside of work, Michael enjoys reading and visiting his family back in Birkenhead.
If you would like to find out more about Victoria Mews, Michael would be delighted to have an informal discussionwith you over the phone to answer any questions and provide further information.
Frequently Asked Questions about Victoria Mews Care Home
What types of Care is Victoria Mews Care Home registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Victoria Mews Care Home have?
There are 31 Single Rooms.
What are the Facilities & Services at Victoria Mews Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Victoria Mews Care Home to the centre of Coventry?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria Mews Care Home to verify any information. View our terms and conditions. Victoria Mews Care Home has an Enhanced Service -more info.