Ashbourne Care Home

Lightwood Road, Dudley DY1 2RS
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9.1 62 Reviews
  • Ashbourne Care Home, Dudley
Ashbourne Care Home in Dudley, provides residential, dementia and respite care for older people.

The 37 bed care home has a team of trained, caring staff and a wide variety of social activities for residents.

Delicious home-cooked food is prepared by staff.
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Care Provided by Ashbourne Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1120 – £1210
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £650 – £800

These prices are only a guideline, please contact Ashbourne Care Home to find out the exact price for your requirements.

Contact Ashbourne Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashbourne Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Linda Lovett (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2002
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Ashbourne Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at their convenience; dedicated team members always available to greet them with a warm welcome.

Parking

  • Ashbourne understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Ashbourne Care Home Reviews (62)

9.1

Ashbourne Care Home has a Review Score of 9.1 (9.076) out of 10, based on 19 reviews in the last 2 years.
Over all time Ashbourne Care Home has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbourne Care Home
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Total of 62, showing 41-60
Review from G S (Husband of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class across the board. A nursing home as it should be. Very high standards indeed.
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Review from K B (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and understanding of my dad's needs. Always made welcome, I feel staff are my second family.
Although I visit every other day, I'm still informed if Dad is not well and what the doctor has said should he/she have to be called out.
I still have concerns on the level of staffing on the
dementia suite. In my opinion, two staff is just not enough to safely care for these most vulnerable and sometimes challenging residents.
Reply from Ronnie Cavanagh, Marketing at Ashbourne Care HomeThank you for your comments about Ashbourne Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again
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Review from G B (Niece of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we come to visit my Auntie, staff are always welcoming and courteous. We always talk to other residents who seem to be very happy with their care arrangements.
Reply from Ronnie Cavanagh, Marketing at Ashbourne Care HomeThank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.
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Review from Steve B (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, friendly staff, clean, helpful staff, Mum is well cared for, pleasant atmosphere. Excellent management, is very helpful and approachable, always available to answer any questions/queries. Mum is happy and we would recommend Ashbourne to others.
Reply from Ronnie Cavanagh, Marketing at Ashbourne Care HomeThank you, Steve, for your wonderful feedback following your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for your feedback and for the recommendation. Have a great day.
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Review from Jill C (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is welcoming. Staff are lovely, helpful and kind.
This is a wonderful place.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care HomeThank you, Jill, for your feedback about Ashbourne Care Home. We really appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience has been so positive. We look forward to seeing you again soon. Have a wonderful day.
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Review from Anthony W (Nephew of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was admitted to Ashbourne Care Home through social services due to unforeseeable tragic circumstances. It was an emergency placement. I had not had time to do preliminary checks with regards to the home so we were reliant on the good choice of the social worker.
I and my auntie could not
have wished for anywhere better. the support that my auntie, my wife and I received was priceless. At this most traumatic time in our lives, there were people who readily supported us. The manager was caring and professional which filtered down to all staff members. it was evident that staff were well trained in their various roles and all demonstrated a very caring attitude. Nothing was too much trouble, staff were patient, friendly and had the time to perform their caring skills. I had total confidence in the care delivered to my auntie.
Within a week, my auntie looked better than she had done in years. The environment was clean and fresh, something that was noticeable as soon as you walked through the door. The temperature throughout was warm and constant. Excellent place to be cared for.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care HomeThank you, Anthony, for your comments about your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very happy to learn that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from Denise M (Daughter of Resident) published on 29 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom and Dad needed respite care over the New Year period for a couple of weeks. The staff were excellent, from the initial assessment to the welcome and ongoing for the next week or so, till my parents left. Dads needs were far more complex than moms, with his dementia causing behaviour issues. The
staff handled it with care and attention to detail with meds, etc. My mom was very welcomed by everyone and really enjoyed her time there. Unfortunately, my dad became very ill and left after a week to go into hospital, but mom stayed there for another few days and was made most welcome. The food was good and plentiful. The rooms pleasant, but mostly it was the staff and their lovely attitude.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Ashbourne Care HomeThank you, Denise, for your comments about your recent experience at Ashbourne Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from J P (Son of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I rate this care home as being of a good standard all round, and would highly recommend it to anybody who requires a good care home with excellent standards.
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Review from K H (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This care home is very good. The staff are always friendly and very helpful. The food is excellent. My dad has settled in very well much to my surprise because he is difficult to please. My Mum was here for a short time and was looked after very well. I have recommended this care home to others.
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Review from Gladys M (Sister of Resident) published on 28 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashbourne Care Home is a really good care home and they are taking care of both of my sisters very well.
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Review from Chris M (Son-in-law of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is warm and welcoming, you are always greeted with a smile and in a while offered a refreshment. The place is always clean and tidy, the management have an open door policy where you can easily discuss any issues. It would seem it suffers from staff shortages but this doesn't affect the
care level. My mother in law is very happy there, is well cared for and treated very well. This is a very nice place and the staff do their best. All the family think she is in safe hands.
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Review from Jayne P (Granddaughter of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care provided for my grandmother at Ashbourne House. I do feel that the level of care could be categorised as "excellent" if only the staffing levels were increased. This is particularly evident on the dementia wing, where residents require extra care and attention, due to their
condition. My grandmother chooses to stay in her room and is confined to bed much of the time. She is largely alone and lacking in individual attention and stimulation. This is not because the staff do not wish to provide this, but because they are limited by restrictions of workload. I think this also applies to certain areas of cleaning and laundry too.
The staff and management are all wonderful. They are approachable and respectful in every area of my grandmother's care and I would not hesitate to recommend this home.
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Review from Judy B (Friend of Resident) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit a neighbour every 3 weeks and she seems fine. Staff seem pleasant, some more than others and the food is fine.
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Review from Denise O (Daughter of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother seems well cared for. Happy her needs are met. Very friendly, thoughtful.
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Review from Stacey M (Granddaughter of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very pleasant and caring. My grandad has only been here for a short time and he's been made to feel very welcome. He's registered blind, there's nothing they won't do for him! I highly recommend this care home! Very nice place!
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Review from G S (Friend of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always happy and very considerate and caring to patients. I feel they should make sure patients have regular hearing tests and hearing aids checked regularly. Also that patients nails are cleaned daily. Patients are always fed well and given snacks and drinks. My friend has not had her hearing
aids for at least 4 months. This stops her communication, when I questioned staff I was told I was not the next of kin. Which I am not but visit weekly.
Reply from Annette Adams, Home Manager at Ashbourne Care HomeHello there, thank you for your review of Ashbourne Care Home - we appreciate all feedback about our home and are always looking at ways we can improve. From your comments I can see you have a couple of issues that I would be interested to discuss in more detail with you. I will be in touch to talk further. Best wishes, Annette.
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Review from J H (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Ashbourne Care Home are very professional but at the same time very friendly and caring. My dad always looks immaculate, his room always clean. The manager is always there to help you if you need it and always with a smile, lovely lady. Staff first class. I know my dad can be difficult at times
but they handle it well. Cannot fault them, and no I didn't have to worry.
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Review from R B (Resident) assisted by family/friend published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like my room- I can see the grassy bank and trees through the window. My meals are always enjoyed- l like the fish and chips on Fridays!
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Review from Jean (Husband of Resident) published on 8 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in the home almost a year now and the family are very pleased with the care he is receiving. He gets on well with the carers they are very good with him and the residents. It makes me feel better to know that they look after him.
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Review from C J (Daughter of Resident) published on 3 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been looked after very well during the last four and a half years, she has been here and the Alzheimer's condition has not deteriorated but has largely remained the same during that time. This is due to the level of interest, care and support given by the whole team at this care home.
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Current Review Score: 9.1 (9.076)

Overview of Review Score

The Review Score of 9.1 (9.076) out of 10 for Ashbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.176 for Ashbourne Care Home is calculated as follows: ( (123 Excellents x 5) + (66 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (20 Very Poors x 1) ) ÷ 227 Ratings = 4.176
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Ashbourne Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Linda

Linda Lovatt

Job Title: Home Manager

Linda is the manager at Ashbourne Care Home with several years of experience in the care sector managing successful care homes. Linda has experience in care home management and is committed to providing high-quality service. She is also responsible for the smooth running of the care home and the happiness and well-being of our Residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Care Home to verify any information. View our terms and conditions. Ashbourne Care Home has an Enhanced Service - more info.