Review from Paul C (Son of Resident) published on 29 November 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
Avondale took care of my mother for 6 months. She had late stage dementia. I cannot praise and thank the staff enough, very kind, patient and considerate in every manner possible. Avondale may not have the ‘best carpet and curtains’ but the care they took of my mother was truly uplifting for myself
and my elderly father. It’s the people that count and you will not find better.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia T (Daughter of Resident) published on 19 April 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother has been living in Avondale residential home from April 2014 to present day.
Myself and my sister visited several homes before finding Avondale. The first impression we had was a very homely atmosphere and friendly staff.
Whilst mom has been there she had a number of illnesses which the
staff were quick to respond to and appropriate action was taken.
Her safety has always been paramount to the staff and management and equipment for her needs were quickly supplied.
The staff and management have always been friendly and welcoming.
They have listened to any concerns we have had about moms health and been supportive to the whole family.
We couldn't have wished for better environment for mom to spend the rest of her years in.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Dec 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Avondale have?
There are 15 Single Rooms.
What are the Facilities & Services at Avondale?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Avondale to the centre of Stourbridge?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avondale to verify any information. View our terms and conditions. Avondale has an Basic Service - more info.