Care Homes Owned by Stoneleigh Care Homes Ltd

My sister is non verbal and at first I didn't want her to go into a care home, this was until I came to Stoneleigh house and seen for myself how the other residents were excelling. I spoke with residents on my visit and they shared how happy they are with living at Stoneleigh and how well they are treated. The CQC Rating does not reflect how great this home is, I feel that this should be looked into as the home and its team deserve top marks. When my sister stayed in hospital staff stayed with her for the whole duration of her stay. Management are fantastic, they go above and beyond to ensure the residents needs are met and family are kept well informed.The management devised a bespoke care plan and risk assessments for my sisters needs that is fantastic.I can't praise this home enough the staff and management are fantastic,the home is clean and smells fresh.Residents are given choices and are always excited to tell us of there outings and where they are going to next.

The Home is perfect for our son.

Avondale took care of my mother for 6 months. She had late stage dementia. I cannot praise and thank the staff enough, very kind, patient and considerate in every manner possible. Avondale may not have the ‘best carpet and curtains’ but the care they took of my mother was truly uplifting for myself and my elderly father. It’s the people that count and you will not find better.

This is the second time we have used this facility for emergency respite. We would consider it again but only in an emergency. My issues are 1:- safety, residents are expected to cross a busy main road between facilities when required. (supervised). 2:- Cleanliness. Our child cannot clean himself. On this latest visit the school taxi operators complained to the care home staff that the child was dirty only to be told "no-one told us he can't clean himself". There are other instances of non communication between staff too. I'm not pleased with this home.

We couldn't have wished for better environment for mom to spend the rest of her years in.

The care my Grandmother and Grandfather received in Eldon House was exemplary. All of the staff treated them with respect and genuine affection - just as if they were a member of their own family. It is easy to see certain aspects of good practice, such as the efficient management and high levels of hygiene, which are achieved without intrusion or disturbance. Trips which are of interest to the residents are provided and enjoyed - Granddad had lots to say about them! The way members of staff visited on their day off out of concern and care, or took the initiative to purchase some small things which would bring comfort and ease to their condition are examples of the emotional support they give. This emotional support was sensitively extended to the wider family during some difficult times.

My sister in law lives abroad so my wife and I look after the needs of her mother in law. She moved into the home 9 months ago, and we know that she couldn't be in better care. Due to work and other commitments we only manage to visit once a week, when we do we are always made to feel welcome and offered a drink at the same time as residents. She has resided in other care homes where she has not been too happy with the care or a member of staff. At Eldon house she has her own room, she is stimulated and encouraged to join in events rather than just being left in a chair. The staff have always been helpful in meeting her needs and those of her family.