Eldon House Care Services

The care my Grandmother and Grandfather received in Eldon House was exemplary. All of the staff treated them with respect and genuine affection - just as if they were a member of their own family. It is easy to see certain aspects of good practice, such as the efficient management and high levels of hygiene, which are achieved without intrusion or disturbance. Trips which are of interest to the residents are provided and enjoyed - Granddad had lots to say about them! The way members of staff visited on their day off out of concern and care, or took the initiative to purchase some small things which would bring comfort and ease to their condition are examples of the emotional support they give. This emotional support was sensitively extended to the wider family during some difficult times.

My sister in law lives abroad so my wife and I look after the needs of her mother in law. She moved into the home 9 months ago, and we know that she couldn't be in better care. Due to work and other commitments we only manage to visit once a week, when we do we are always made to feel welcome and offered a drink at the same time as residents. She has resided in other care homes where she has not been too happy with the care or a member of staff. At Eldon house she has her own room, she is stimulated and encouraged to join in events rather than just being left in a chair. The staff have always been helpful in meeting her needs and those of her family.