Owner: Golden Senior Care Ltd

Person in charge: Pamela Walker (Care Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 9

Shared Rooms: 2

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £464 – £479 , Personal Care Shared (per person) £405 – £479 (These prices are only a guideline, please contact Castle View to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Located close to Dudley town centre opposite the remembrance garden. Post code DY1 4AD. 6 Priory Road.

Visiting:

Visiting is encouraged at any time after 8am and before 7pm

Parking:

There is a small carpart at the rear of the property

Latest Care Quality Commission* Report on Castle View: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.7 Castle View has a Review Score of 6.7 (6.693)

The Review Score of 6.7 (maximum of 10) for Castle View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Castle View in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Castle View is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.693 Points relating to the number of positive Reviews for Castle View is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385 , then divided by 2 = 0.193

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Castle View?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Castle View

  • Daughter of Resident/Service User
    1

This care home has excellent standards of care, the carers are very professional at all times. Safeguarding is excellent as the bedrooms are laid out with minimum risk to the service users. Confidentiality is also of a high standard as the senior will always ask me into the office to discuss moms needs. The food choice for residents is excellent and freshly cooked. All the residents appear happy and all have a smile on their face. Nothing is too much trouble for the staff, residents aren't left in the lounge unattended as the carers are constantly popping into the room to check on residents. This care home should win an award for their high standards of care, as an ex social-worker, this is by far the best I have seen. I would also like to add that the care staff engage regularly with activities for the residents. I truly commend your standards of care thank you so much for your compassion towards our family well done

How likely would you be to recommend Castle View? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kim Askey, Director at Castle View responded to this review on 20 Sep 2016:

Providing a care home has many challenges, we try our utmost to provide an effective, responsive, safe care that is personalised to the service users needs. It lifts our hearts to read such a review, thank you for taking the time to complete it.

Submit a Review for Castle View

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