Micron House

41 Halesowen Road, Netherton, Dudley DY2 9QD

Owner: Active Care Services Ltd

Person in charge: Gail Butcher (Director/Registered Care Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 10 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 6

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Micron House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Micron House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Micron House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Micron House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Micron House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 2 positive Reviews (10 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Micron House has a Review Score of 8.5 (8.500) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Micron House?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Micron House

  • Daughter-in-law of Resident/Service User
    1
  • Son of Resident/Service User
    1

Albeit my mother spent a short amount of time in Micron House, the time she did have she settled in nicely, which was due to the loving caring manner of all of the staff working at the home.
The home itself is small and comfortable with a feeling of being home from home about it. Mom suffered with Vascular Dementia and on many occasions would be unsettled and disturbed spending many nights awake roaming around. She was always looked after through these times without issue or complaint.
The manager is a true carer of people and understands the needs of family members as well as the person being cared for, an absolute credit to the carer business.
Highly recommended home for your loved ones to be comfortable and cared for exceptionally well with a feeling of being loved by everyone, not just family members.

How likely would you be to recommend Micron House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Gail, Care Manager at Micron House responded to this review on 22 Mar 2018:

Thank you for your kind review - it has been an honour to help a wonderful family, and care for a truly lovely lady.

My mother in law went into Micron House the end of October 2016 after fracturing her hip. The care she received was excellent, she was always treated with respect and dignity and was fed wholesome nourishing meals which she thoroughly enjoyed. Sincere thanks to the manager and her dedicated staff. Sadly my mother in law passed away peacefully in March but myself and my husband will be eternally grateful for the care and kindness she received during her comparatively short time at Micron House. Having to find a care home for a loved one is a very difficult time, but Micron House is the nearest you will find to a home from home feel. I cannot praise this care home enough and again I would like to thank the manager and her staff for making the last months of my mother in laws life happy, comfortable and well cared for. Thank you all.

How likely would you be to recommend Micron House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

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Care Home Idol 2016

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