New Bradley Hall

In summary: friendly and professional.

New Bradley Hall is an excellent care home in all aspects. My Mum has been there for 2 years and we have never had any reason to complain about anything. All members of the staff are very kind, caring and friendly but also very professional. The staff not only look after mum but they are always very kind and caring to all the family and they take an interest in our family. They are all very approachable and communication is excellent, they always keep us updated. Mum has a lovely room with lots of her belongings, she has an ensuite, television and fridge in her room, everywhere is always very clean. The meals are excellent, there is always a choice, and on her birthday they made a cake and she was given a gift. There are always lots of different activities taking place. My mum is very happy, it was a hard decision to make but everyone at New Bradley Hall through their kindness and caring has helped us cope as a family especially through these difficult Covid times. We cannot thank them enough.

Dad moved into New Bradley Hall in January 2019 when it was no longer safe for him to remain in his own home. Dad was living with dementia. Dad settled in straight away and was made to feel so welcome by all the staff and residents. During his time at New Bradley Hall, dad was treated as an individual, he was stimulated mentally and physically, was treated with dignity and respect and nothing was ever too much trouble for the staff. Sadly, dad passed away in January 2020 aged 90, while still at New Bradley Hall. In his last few weeks, dad had exceptional care from all of the staff. I cannot praise them enough for how they cared for him, especially in his last few days. I am so happy that dad spent his last year in New Bradley Hall surrounded by lovely people, who genuinely cared, and in beautiful surroundings. Both the manager and deputy manager attended dad's funeral.

My wife settled in very quickly and she is happier there than she was at home for the last year. She is happy with the stimulation and routine she receives and is happy with the staff. Management is very good, proactive and deals with any complaints or observations promptly and efficiently. If my wife is happy, I'm happier.

There is a happy atmosphere in the home and I feel mum is always treated as an individual. The staff go out of their way to give that little extra, such as taking a group to Chruch, which is of great comfort to mum. A lot of thought goes into providing a wide range of activities including cooking, choir practice, exercise and quizzes. Family are always made very welcome and I feel I have made new friends as well as mum.