Oriel Care Home

Would highly recommend.

Staff are lovely always welcoming and open to questions, they are very good with Mum and Dad.

My mother was looked after so well at Oriel Care Home. They really 'got her little ways' and I saw how well she responded to the attention she received. The home is always clean and fresh, warm and welcoming. They have lots of activities but importantly Mom could be quiet in her room when she chose which was important. Very lovely staff, a good choice for Mom.

Lovely care is provided by caring and dedicated staff. There is always something for the residents to do, and they like to include the families in all ways and lovely garden parties! I would recommend Oriel anytime.

My aunt moved into Oriel House in October. She has settled in very well, and the staff are very kind and friendly. She enjoys the food. The management is very responsive to any requests or problems, and we are made welcome when we visit.

The staff and management are thoughtful and actively engage us in ensuring that she receives the best possible care, and I would have absolutely no hesitation in recommending Oriel Care.

Thank you to everyone at Oriel for the support and kindness you have shown and continue to show to my mother.

Excellent atmosphere. Excellent, friendly staff, very courteous, good response to any help that is asked for. My mother is always clean and well cared for. Her room is always clean. Whenever l wish to take my mom out of the home, l usually need assistance, and l always get two of the most friendly girls to help.

I would highly recommend Oriel Care Home. The staff made my father very welcome from the day he arrived, and they have worked tirelessly to get him settled in his new home. He is a high falls risk, and the safety procedures they have in place to support him are above and beyond what we expected. The staff are always willing to sit and listen to his concerns and encourage him to participate in day-to-day activities. The staff are caring, compassionate and care about the residents. We are assured he is cared for to the highest standards. Nothing is too much trouble, and there is always lots of laughter heard from both Dad and the nurses.

However, because of her dementia, we are unable to comment on some of the issues of personal care such as bathing, meals, drinks and socialising, as her communication with us is very limited.

Hairdressing and chiropodist services are available, the girls always find time paint mums nails too, amazing.

We have been very happy with this Care Home, since dad moved there 8 months ago. He is always clean well fed and seems content. There are always staff members around to look after residents needs, and answer visitor queries. On a few occasions staff have pre-empted medical issues and ensured that appropriate treatment was sourced.

This home has a very good reputation and the modern block has lovely rooms and facilities. From day one, Mum aged 95, never settled. She was permanently thirsty, complained that she never had enough hot drinks and rarely had jugs of water in her room. After numerous complaints, this was never sorted, so much so that she had two UTI's while she was there, something she is not prone to. She was not bathed for 8 weeks because someone forgot to put her on the rota. After 6 weeks when we discovered this, another 2 weeks passed and we were made to feel a nuisance when we kept asking has she had a bath yet? Mum has had days where she has not been washed or had her hearing aids put in. She has been left in her room with the door shut and staff have forgotten to put the buzzer within reach. She really disliked the food, too. After a stay of only 5 months, we have had to move her, because she felt neglected and unhappy (her words). Cannot recommend this for those who are frail and need proper care.

My brother in law was lonely after my sister passed away. He has Parkinson's and was quite confused. Since moving into care the family have seen a difference. He is chatty and we can see he enjoys interaction with the staff. He has peace of mind about medication and enjoys being 'looked after'.

My mother has been at Oriel for four and a half years now, and has enjoyed her time there. The staff are friendly and professional at all times, and have always been prompt to inform me of any matters that need my attention. Her room is clean and tidy with a comfortable bed and easy chair. Meals are varied and nutritious. I would highly recommend Oriel to anyone wishing to place their loved one into their care.

Since my mum has been residing at Oriel Care Home, she has received excellent care throughout. Mum is very poorly, and the staff always go above and beyond to ensure she is as comfortable as she can be enabling them to meet Mums many medical and emotional needs. Kowing that Mum is receiving the care that she is; gives us great peace of mind as a family during this very difficult time.

My relative has lived at Oriel Care Home for 3 years now. She is very happy and settled there. She is well cared for, her bedroom is light and airy and very clean, her meals are good and she has varied activities most days. The staff are friendly and very helpful and despite being so busy, always have time to talk to you. There are regular updates and meetings with the management and I couldn’t be happier with her care.

Friendly service showing care and compassion even during covid. Consistent level of service with a good environment. Premises are well kept and in the main bright and cheerful. Keep it up and best wishes.

Excellent communication strategies with relatives. I live in Australia but feel fully informed. Personalised attention to the individual needs of each resident. Staff are friendly, competent and professional.

Oriel has provided excellent care to my often challenging parent. Their staff seem to go above and beyond and they try always to provide a high level of care. Oriel is well managed and provides a range of activities for its residents who seem very happy to be there. The environment is homely, clean and well maintained. I am confident that my father is safe and being well looked after, which has been most reassuring during these difficult times.