
I enjoy the activities and talking to my friends in the OrangeryDoreen B(Resident / Service User)

An excellent residential home. My mother has had four years of care at Oriel House.S C(Son of Resident/Service User)


I enjoy the activities and talking to my friends in the OrangeryDoreen B(Resident / Service User)

An excellent residential home. My mother has had four years of care at Oriel House.S C(Son of Resident/Service User)


Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.
As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.
They will receive constant care and attention,...
Care Provided by Oriel Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
dependant on needs - on assessment
The price(s) shown are provided by the care home. Contact Oriel Care Home for full pricing details and T&Cs.
Contact Oriel Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Oriel Healthcare Ltd
- Private Owned
Person in charge
- Kelly Hunt(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Protected mealtimes- Everyone welcome
Parking
- parking on site
Oriel Care Home Reviews (65)
Oriel Care Home has a Review Score of 9.9 (9.877) out of 10, based on 21 reviews in the last 2 years.
Over all time Oriel Care Home has 65 reviews.
Staff are lovely always welcoming and open to questions, they are very good with Mum and Dad.
My mother was looked after so well at Oriel Care Home. They really 'got her little ways' and I saw how well she responded to the attention she received. The home is always clean and fresh, warm and welcoming. They have lots of activities but importantly Mom could be quiet in her room when she chose which was important. Very lovely staff, a good choice for Mom.
Lovely care is provided by caring and dedicated staff. There is always something for the residents to do, and they like to include the families in all ways and lovely garden parties! I would recommend Oriel anytime.
My aunt moved into Oriel House in October. She has settled in very well, and the staff are very kind and friendly. She enjoys the food. The management is very responsive to any requests or problems, and we are made welcome when we visit.
The staff and management are thoughtful and actively engage us in ensuring that she receives the best possible care, and I would have absolutely no hesitation in recommending Oriel Care.
The staff are always professional and helpful and keep me well informed, which I appreciate as I am not always able to visit every week. I feel confident my mother is very well looked after by the staff at Oriel.
My mother enjoys the activities at Oriel, and I feel she is happy and content living at the home.
I am also impressed with the presence of senior managers at the home. My past experience with care homes is that this is not always the case. I feel that they are approachable and again, keep me well-informed.
Thank you to everyone at Oriel for the support and kindness you have shown and continue to show to my mother.
Excellent atmosphere. Excellent, friendly staff, very courteous, good response to any help that is asked for. My mother is always clean and well cared for. Her room is always clean. Whenever l wish to take my mom out of the home, l usually need assistance, and l always get two of the most friendly girls to help.
I would highly recommend Oriel Care Home. The staff made my father very welcome from the day he arrived, and they have worked tirelessly to get him settled in his new home. He is a high falls risk, and the safety procedures they have in place to support him are above and beyond what we expected. The staff are always willing to sit and listen to his concerns and encourage him to participate in day-to-day activities. The staff are caring, compassionate and care about the residents. We are assured he is cared for to the highest standards. Nothing is too much trouble, and there is always lots of laughter heard from both Dad and the nurses.
However, because of her dementia, we are unable to comment on some of the issues of personal care such as bathing, meals, drinks and socialising, as her communication with us is very limited.
Hairdressing and chiropodist services are available, the girls always find time paint mums nails too, amazing.
We have been very happy with this Care Home, since dad moved there 8 months ago. He is always clean well fed and seems content. There are always staff members around to look after residents needs, and answer visitor queries. On a few occasions staff have pre-empted medical issues and ensured that appropriate treatment was sourced.
This home has a very good reputation and the modern block has lovely rooms and facilities. From day one, Mum aged 95, never settled. She was permanently thirsty, complained that she never had enough hot drinks and rarely had jugs of water in her room. After numerous complaints, this was never sorted, so much so that she had two UTI's while she was there, something she is not prone to. She was not bathed for 8 weeks because someone forgot to put her on the rota. After 6 weeks when we discovered this, another 2 weeks passed and we were made to feel a nuisance when we kept asking has she had a bath yet? Mum has had days where she has not been washed or had her hearing aids put in. She has been left in her room with the door shut and staff have forgotten to put the buzzer within reach. She really disliked the food, too. After a stay of only 5 months, we have had to move her, because she felt neglected and unhappy (her words). Cannot recommend this for those who are frail and need proper care.
Thank you for your review. We are sorry to read that Mum's stay at Oriel did not meet your family's expectations. As Mum had moved to Oriel from another care home, it is understandable that she didn't settle straight away, however, during Mum's stay, she was regularly offered drinks and often asked...
My brother in law was lonely after my sister passed away. He has Parkinson's and was quite confused. Since moving into care the family have seen a difference. He is chatty and we can see he enjoys interaction with the staff. He has peace of mind about medication and enjoys being 'looked after'.
My mother has been at Oriel for four and a half years now, and has enjoyed her time there. The staff are friendly and professional at all times, and have always been prompt to inform me of any matters that need my attention. Her room is clean and tidy with a comfortable bed and easy chair. Meals are varied and nutritious. I would highly recommend Oriel to anyone wishing to place their loved one into their care.
Since my mum has been residing at Oriel Care Home, she has received excellent care throughout. Mum is very poorly, and the staff always go above and beyond to ensure she is as comfortable as she can be enabling them to meet Mums many medical and emotional needs. Kowing that Mum is receiving the care that she is; gives us great peace of mind as a family during this very difficult time.
My relative has lived at Oriel Care Home for 3 years now. She is very happy and settled there. She is well cared for, her bedroom is light and airy and very clean, her meals are good and she has varied activities most days. The staff are friendly and very helpful and despite being so busy, always have time to talk to you. There are regular updates and meetings with the management and I couldn’t be happier with her care.
Friendly service showing care and compassion even during covid. Consistent level of service with a good environment. Premises are well kept and in the main bright and cheerful. Keep it up and best wishes.
Excellent communication strategies with relatives. I live in Australia but feel fully informed. Personalised attention to the individual needs of each resident. Staff are friendly, competent and professional.
Oriel has provided excellent care to my often challenging parent. Their staff seem to go above and beyond and they try always to provide a high level of care. Oriel is well managed and provides a range of activities for its residents who seem very happy to be there. The environment is homely, clean and well maintained. I am confident that my father is safe and being well looked after, which has been most reassuring during these difficult times.
It is so reassuring to know that my friend is at Oriel Care Home as the care there is second to none and no worries for me about her care in these lockdown months. Many thanks to all of the staff who have done such a brilliant job.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Oriel Care Home.
Awards / Recognitions (1)
- 27 Oct 2023Recipient: Oriel Care Home
Accreditations
There are no accreditations posted yet for Oriel Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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