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Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge, West Midlands DY8 1QY
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I enjoy the activities and talking to my friends in the OrangeryDoreen B(Resident / Service User)
Oriel Care Home, Stourbridge
An excellent residential home. My mother has had four years of care at Oriel House.S C(Son of Resident/Service User)
Oriel Care Home, Stourbridge
Oriel Care Home, Stourbridge

Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention,...  

Care Provided by Oriel Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000N/A

dependant on needs - on assessment

Contact Oriel Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Oriel Healthcare Ltd
  • Private Owned

Person in charge

  • Kelly Hunt(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Single Rooms with ensuite Wet Room (8)

Visiting

  • Protected mealtimes- Everyone welcome

Parking

  • parking on site

Oriel Care Home Reviews (65)

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9.9

Oriel Care Home has a Review Score of 9.9 (9.877) out of 10, based on 21 reviews in the last 2 years. Over all time Oriel Care Home has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from Kerry G (Daughter of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience

Staff are lovely always welcoming and open to questions, they are very good with Mum and Dad.

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Review from Mandy M (Daughter of Resident) published on 30 November 2023 Submitted via Website
Overall Experience

My mother was looked after so well at Oriel Care Home. They really 'got her little ways' and I saw how well she responded to the attention she received. The home is always clean and fresh, warm and welcoming. They have lots of activities but importantly Mom could be quiet in her room when she chose which was important. Very lovely staff, a good choice for Mom.

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Review from Gavin T (Son of Resident) published on 26 January 2023 Submitted via Website
Overall Experience

Lovely care is provided by caring and dedicated staff. There is always something for the residents to do, and they like to include the families in all ways and lovely garden parties! I would recommend Oriel anytime.

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Review from S W (Friend of Resident) published on 26 January 2023 Submitted via Website
Overall Experience

My aunt moved into Oriel House in October. She has settled in very well, and the staff are very kind and friendly. She enjoys the food. The management is very responsive to any requests or problems, and we are made welcome when we visit.

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Review from M B (Brother of Resident) published on 26 January 2023 Submitted via Website
Overall Experience
My sister has been a resident at Oriel Care since September 2021, and throughout her time, she has received professional and considerate care at all times.

The staff and management are thoughtful and actively engage us in ensuring that she receives the best possible care, and I would have absolutely no hesitation in recommending Oriel Care.

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Review from Mark W (Son of Resident) published on 25 January 2023 Submitted via Website
Overall Experience
My mother has been a resident at Oriel since May 2022. She was previously a resident of another local care home that closed. Although these were distressing circumstances for my mother, who suffers from dementia, she was welcomed and helped by the staff at Oriel. They were patient with her and ensured that she settled in well; I cannot thank them enough for this.
The staff are always professional and helpful and keep me well informed, which I appreciate as I am not always able to visit every week. I feel confident my mother is very well looked after by the staff at Oriel.
My mother enjoys the activities at Oriel, and I feel she is happy and content living at the home.
I am also impressed with the presence of senior managers at the home. My past experience with care homes is that this is not always the case. I feel that they are approachable and again, keep me well-informed.

Thank you to everyone at Oriel for the support and kindness you have shown and continue to show to my mother.

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Review from P W (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

Excellent atmosphere. Excellent, friendly staff, very courteous, good response to any help that is asked for. My mother is always clean and well cared for. Her room is always clean. Whenever l wish to take my mom out of the home, l usually need assistance, and l always get two of the most friendly girls to help.

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Review from Louise D (Daughter of Resident) published on 19 January 2023 Submitted via Website
Overall Experience

I would highly recommend Oriel Care Home. The staff made my father very welcome from the day he arrived, and they have worked tirelessly to get him settled in his new home. He is a high falls risk, and the safety procedures they have in place to support him are above and beyond what we expected. The staff are always willing to sit and listen to his concerns and encourage him to participate in day-to-day activities. The staff are caring, compassionate and care about the residents. We are assured he is cared for to the highest standards. Nothing is too much trouble, and there is always lots of laughter heard from both Dad and the nurses.

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Review from S M (Daughter of Resident) published on 31 May 2022 Submitted via Website
Overall Experience
We are generally happy with the care and attention given to Mum. Her overall health has improved since moving to the home, and she is usually contented.

However, because of her dementia, we are unable to comment on some of the issues of personal care such as bathing, meals, drinks and socialising, as her communication with us is very limited.

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Review from N M (Daughter of Resident) published on 24 May 2022 Submitted via Website
Overall Experience
Mum is here, they are kind and caring. I can’t say a bad word. The team work extremely hard and are always pleasant.

Hairdressing and chiropodist services are available, the girls always find time paint mums nails too, amazing.

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Review from S D (Daughter of Resident) published on 23 May 2022 Submitted via Website
Overall Experience

We have been very happy with this Care Home, since dad moved there 8 months ago. He is always clean well fed and seems content. There are always staff members around to look after residents needs, and answer visitor queries. On a few occasions staff have pre-empted medical issues and ensured that appropriate treatment was sourced.

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Review from P B (Daughter of Resident) published on 9 May 2022 Submitted via Website
Overall Experience

This home has a very good reputation and the modern block has lovely rooms and facilities. From day one, Mum aged 95, never settled. She was permanently thirsty, complained that she never had enough hot drinks and rarely had jugs of water in her room. After numerous complaints, this was never sorted, so much so that she had two UTI's while she was there, something she is not prone to. She was not bathed for 8 weeks because someone forgot to put her on the rota. After 6 weeks when we discovered this, another 2 weeks passed and we were made to feel a nuisance when we kept asking has she had a bath yet? Mum has had days where she has not been washed or had her hearing aids put in. She has been left in her room with the door shut and staff have forgotten to put the buzzer within reach. She really disliked the food, too. After a stay of only 5 months, we have had to move her, because she felt neglected and unhappy (her words). Cannot recommend this for those who are frail and need proper care.

Reply from Pete Saini, Proprietor at Oriel Care Home

Thank you for your review. We are sorry to read that Mum's stay at Oriel did not meet your family's expectations. As Mum had moved to Oriel from another care home, it is understandable that she didn't settle straight away, however, during Mum's stay, she was regularly offered drinks and often asked...  

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Review from H K (Sister-in-law of Resident) published on 30 May 2021 Submitted via Postal Card
Overall Experience

My brother in law was lonely after my sister passed away. He has Parkinson's and was quite confused. Since moving into care the family have seen a difference. He is chatty and we can see he enjoys interaction with the staff. He has peace of mind about medication and enjoys being 'looked after'.

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Review from Chris B (Son of Resident) published on 11 May 2021 Submitted via Website
Overall Experience

My mother has been at Oriel for four and a half years now, and has enjoyed her time there. The staff are friendly and professional at all times, and have always been prompt to inform me of any matters that need my attention. Her room is clean and tidy with a comfortable bed and easy chair. Meals are varied and nutritious. I would highly recommend Oriel to anyone wishing to place their loved one into their care.

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Review from Ruth J (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

Since my mum has been residing at Oriel Care Home, she has received excellent care throughout. Mum is very poorly, and the staff always go above and beyond to ensure she is as comfortable as she can be enabling them to meet Mums many medical and emotional needs. Kowing that Mum is receiving the care that she is; gives us great peace of mind as a family during this very difficult time.

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Review from Jackie S (Relative of Resident) published on 22 March 2021 Submitted via Website
Overall Experience

My relative has lived at Oriel Care Home for 3 years now. She is very happy and settled there. She is well cared for, her bedroom is light and airy and very clean, her meals are good and she has varied activities most days. The staff are friendly and very helpful and despite being so busy, always have time to talk to you. There are regular updates and meetings with the management and I couldn’t be happier with her care.

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Review from Allan P (Friend of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

Friendly service showing care and compassion even during covid. Consistent level of service with a good environment. Premises are well kept and in the main bright and cheerful. Keep it up and best wishes.

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Review from Liz T (Niece of Resident) published on 18 March 2021 Submitted via Website
Overall Experience

Excellent communication strategies with relatives. I live in Australia but feel fully informed. Personalised attention to the individual needs of each resident. Staff are friendly, competent and professional.

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Review from S M (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Oriel has provided excellent care to my often challenging parent. Their staff seem to go above and beyond and they try always to provide a high level of care. Oriel is well managed and provides a range of activities for its residents who seem very happy to be there. The environment is homely, clean and well maintained. I am confident that my father is safe and being well looked after, which has been most reassuring during these difficult times.

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Review from C P (Friend of Resident) published on 14 September 2020 Submitted via Postal Card
Overall Experience

It is so reassuring to know that my friend is at Oriel Care Home as the care there is second to none and no worries for me about her care in these lockdown months. Many thanks to all of the staff who have done such a brilliant job.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 April 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

  • 27 Oct 2023Recipient: Oriel Care Home

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