Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge DY8 1QY
Review Us
9.9 65 Reviews
  • Oriel Care Home, Stourbridge
Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcomed with open arms.

The worry that your loved one may have little quality of life will no longer be a concern. At Oriel House, there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceed your expectations.
Show Oriel Care Home on the Map

Care Provided by Oriel Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000

dependant on needs - on assessment

The price(s) shown are provided by the care home. Contact Oriel Care Home for full pricing details and T&Cs.

Contact Oriel Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oriel Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oriel Healthcare Ltd
  • Privately Owned

Person in Charge

  • Kelly Hunt (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Protected mealtimes- Everyone welcome

Parking

  • parking on site

Oriel Care Home Reviews (65)

9.9

Oriel Care Home has a Review Score of 9.9 (9.877) out of 10, based on 21 reviews in the last 2 years.
Over all time Oriel Care Home has 65 reviews.

Overall Experience
  • 50
  • 14
  • 0
  • 1
  • 0
Date Published
  • 65
  • 9
  • 9
  • 21
  • 44
Reviewer Connection to Oriel Care Home
  • 24
  • 19
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from F W (Daughter of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oriel Care Home has provided a very warm and friendly home for my mother. All the staff are kind and patient. Myself and all her visitors have been made welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Grandson of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandfather entered Oriel Care Home following a recent fall where he broke his hip. He had spent 6 weeks in a step-down facility, where he had been treated poorly. His health had deteriorated, he had lost weight and was plagued by urine infections. Following this awful experience, we were sceptical
of the care industry. However, I have to say the care he has received from the staff at Oriel has been exceptional. He is very well looked after, has gained weight immediately and is no longer plagued with urine infections.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H O (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two years ago my mother moved into Oriel at very short notice. We were fortunate that a bright sunny room was available. My mother really didn't want to be in a care home but staff at Oriel were very kind and sympathetic to both my mother and myself. I was guided by their experience of settling in new
residents and eventually my mother realised that, actually, she was fortunate to be there.
I don't live locally but I talk to my mother on the telephone every day. The staff are always cheerful and friendly when they pick up the phone.
They recognise my voice and know my name. When I visit there is always a cheerful, welcoming atmosphere. The home is well maintained and is kept clean and tidy. My mother is a fussy eater and has a small appetite but she likes the food in general and she is encouraged to eat. She has been well looked after when she has been unwell.
I am happy to recommend Oriel Care Home. The older part of the building has its drawbacks but these are more than compensated for by the happy atmosphere and the high quality of the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Guy H (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we had little experience of care homes, when my mother had to go into one a year ago.
We visited a good number in the Stourbridge area. Accommodation standards varied a little as did the management. What was noticeable was the difference in the care staff.
The staff at Oriel are decent
and kind. They are actively seen to care. Caring does not come across as a chore. My mother is safe and happy there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael B (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother is in a comfortable, clean and friendly home. She is happy and well looked after. The staff are very supportive and caring towards her. She feels safe and secure. We are very happy that she lives at Oriel. She's been there 6 years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Oriel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Oriel Care Home is calculated as follows: ( (222 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oriel Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oriel Care Home to verify any information. View our terms and conditions. Oriel Care Home has an Enhanced Service - more info.