Oriel Care Home

It is so reassuring to know that my friend is at Oriel Care Home as the care there is second to none and no worries for me about her care in these lockdown months. Many thanks to all of the staff who have done such a brilliant job.

Does the job it says. Cares for people and they do.

My mother needed to go into a care home in May 2019. I visited several homes in the Stourbridge area prior to this and felt Oriel Care Home provided/offered the best service for her needs. It is very homely with dedicated and lovely staff. Mum feels very comfortable with them.

My mom moved into Oriel at the start of lockdown which was a very difficult time. They settled her in and treated her like one of the family, which was a great relief. The staff are lovely, really friendly and helpful, most have been part of the team for a number of years, which speaks volumes. They also ensure that she stays fit and healthy, and any concerns are dealt with immediately. I cannot recommend them enough.

It's difficult at this moment in time to appraise Oriel Care Home as I have not been able to visit personally since early March. However, everyone there must be doing a wonderful job as the Covid-19 rates are almost zero. My aunt has dementia, as do other residents, so it must be very difficult for the staff to keep things as normal as possible. I would like to say a big thank you to all staff at Oriel. Waiting to visit when we can.

My mother has been very happy here. Sorry I can't rate the Activities because my mother prefers to stay in her room, though I believe there is plenty going on should you wish to participate. I have only ever heard good things about this home!

An excellent choice of care home. Mum has lived here for over 5 years. The home is relatively small, and so has a really cosy and homely feel to it. The staff are the key to it's success, and all are friendly and welcoming, and know me by my first name. The staff are very caring towards all residents regardless of their needs. Mum had two medical emergencies requiring hospitalisation just before the COVID lockdown, and these were dealt with very well. Since COVID the home has had an enviable success rate in avoiding infections amongst the residents, and they have dealt as well as possible with the difficulties which the enforced isolation has caused for residents and their families.

The vast majority of the staff are lovely, very helpful and really care about the residents and their welfare. Oriel is incredibly clean considering the nature of the business and it is the only care home I've ever visited that does not smell of urine. The food looks and smells nice and frequent activities are arranged if the residents wish to take part. My only criticism would be that my gran's underwear keeps disappearing despite her initials being on them and that after 6 months, a few of the staff still don't know how she takes her tea.

Overall, I am pleased that my mother selected Oriel House for her continued future care.

Extremely efficient and friendly home. Staff are always friendly but at the same time very attentive and put the residents first. Plenty of social activities are arranged. The home is full of 'bustle', lots of cheerful nurses around. Mum's health has improved a lot since she came. Extremely pleased with all the care that she receives.

The home responds to any needs my mother requires. After a fall they were happy to give extra attention every 20 minutes. 10 out of 10.

This home is excellent. The care is exceptional and I do not hesitate in writing this review.

The care and kindness extended to my brother during his stay at Oriel House was exceptional and the support given to his family was outstanding. I would not hesitate to recommend Oriel House Care Home.

My brother spent his last days at Oriel House. He received exemplary care and was treated with dignity and respect, but above all they made him feel special. That care extended to his family, always concerned for us too. My sincere thanks to you all.

The care my mother received was excellent. Al the staff couldn't do enough to help and were extremely friendly and went out of their way to be accommodating.

Well looked after. Medical attention is well organised. Special bed and chair provided. Happy, friendly atmosphere.

The manager and all the carers work very hard.

A very warm a welcoming home with a bright and airy feel. Residents had a choice of a wide range of activities which were regularly scheduled. All staff made every effort to communicate in a warm and caring manner to the residents. often under very difficult and trying circumstances.

All the rooms were kept very clean and there were regular visits from hairdressers and chiropodists. Despite the unavoidable noise associated with caring for the residents, there is a general sense of calm - I would thoroughly recommend this establishment.

My mother has had four years of care at Oriel House.

The establishment seems to be well run and the management are approachable and ready to assist with any problems.