Oriel Care Home

87 Hagley Road, Oldswinford, Stourbridge DY8 1QY
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9.9 65 Reviews
  • Oriel Care Home, Stourbridge
Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcomed with open arms.

The worry that your loved one may have little quality of life will no longer be a concern. At Oriel House, there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something they find to be therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceed your expectations.
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Care Provided by Oriel Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000

dependant on needs - on assessment

The price(s) shown are provided by the care home. Contact Oriel Care Home for full pricing details and T&Cs.

Contact Oriel Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oriel Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oriel Healthcare Ltd
  • Privately Owned

Person in Charge

  • Kelly Hunt (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Protected mealtimes- Everyone welcome

Parking

  • parking on site

Oriel Care Home Reviews (65)

9.9

Oriel Care Home has a Review Score of 9.9 (9.877) out of 10, based on 21 reviews in the last 2 years.
Over all time Oriel Care Home has 65 reviews.

Overall Experience
  • 50
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Date Published
  • 65
  • 9
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  • 21
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Reviewer Connection to Oriel Care Home
  • 24
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Total of 65, showing 41-60
Review from Stephen N (Husband of Resident) published on 12 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Does the job it says. Cares for people and they do.
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Review from Glynis F (Daughter of Resident) published on 12 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother needed to go into a care home in May 2019. I visited several homes in the Stourbridge area prior to this and felt Oriel Care Home provided/offered the best service for her needs. It is very homely with dedicated and lovely staff. Mum feels very comfortable with them.
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Review from Wendy A (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom moved into Oriel at the start of lockdown which was a very difficult time. They settled her in and treated her like one of the family, which was a great relief. The staff are lovely, really friendly and helpful, most have been part of the team for a number of years, which speaks volumes. They
also ensure that she stays fit and healthy, and any concerns are dealt with immediately. I cannot recommend them enough.
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Review from John R (Nephew of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's difficult at this moment in time to appraise Oriel Care Home as I have not been able to visit personally since early March. However, everyone there must be doing a wonderful job as the Covid-19 rates are almost zero. My aunt has dementia, as do other residents, so it must be very difficult for
the staff to keep things as normal as possible. I would like to say a big thank you to all staff at Oriel. Waiting to visit when we can.
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Review from J D (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy here. Sorry I can't rate the Activities because my mother prefers to stay in her room, though I believe there is plenty going on should you wish to participate. I have only ever heard good things about this home!
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Review from Tony B (Son of Resident) published on 21 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent choice of care home. Mum has lived here for over 5 years. The home is relatively small, and so has a really cosy and homely feel to it. The staff are the key to it's success, and all are friendly and welcoming, and know me by my first name. The staff are very caring towards all residents
regardless of their needs. Mum had two medical emergencies requiring hospitalisation just before the COVID lockdown, and these were dealt with very well. Since COVID the home has had an enviable success rate in avoiding infections amongst the residents, and they have dealt as well as possible with the difficulties which the enforced isolation has caused for residents and their families.
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Review from E B (Grandson of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The vast majority of the staff are lovely, very helpful and really care about the residents and their welfare. Oriel is incredibly clean considering the nature of the business and it is the only care home I've ever visited that does not smell of urine. The food looks and smells nice and frequent activities
are arranged if the residents wish to take part. My only criticism would be that my gran's underwear keeps disappearing despite her initials being on them and that after 6 months, a few of the staff still don't know how she takes her tea.
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Review from E B (Son of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oriel House has been home to my mother for over 18 months and she has been happy with her stay. Although she talks about the food, she still easts all her meals. The carers are very attentive to all the residents and there is always a smile from the carers.
Overall, I am pleased that my mother selected
Oriel House for her continued future care.
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Review from Martin S (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely efficient and friendly home. Staff are always friendly but at the same time very attentive and put the residents first. Plenty of social activities are arranged. The home is full of 'bustle', lots of cheerful nurses around. Mum's health has improved a lot since she came. Extremely pleased
with all the care that she receives.
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Review from Jeremy C (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home responds to any needs my mother requires. After a fall they were happy to give extra attention every 20 minutes. 10 out of 10.
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Review from Ruth T (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The owner, manager and care staff welcomed my father with open arms and looked after him and me extremely well. I wouldn't hesitate to recommend this beautiful care home to any family. Ignore the 2018/19 CQC report, it does not reflect any part of this care home, the inspector must have got out of bed
the wrong side with a bad hangover!
This home is excellent. The care is exceptional and I do not hesitate in writing this review.
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Review from G S (Sister of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and kindness extended to my brother during his stay at Oriel House was exceptional and the support given to his family was outstanding. I would not hesitate to recommend Oriel House Care Home.
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Review from Viv E (Sister of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent his last days at Oriel House. He received exemplary care and was treated with dignity and respect, but above all they made him feel special. That care extended to his family, always concerned for us too. My sincere thanks to you all.
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Review from Robert C (Son of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent. Al the staff couldn't do enough to help and were extremely friendly and went out of their way to be accommodating.
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Review from S H (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after. Medical attention is well organised. Special bed and chair provided. Happy, friendly atmosphere.
Reply from Pete Saini, Owner at Oriel Care HomeThank you for your review. We are currently reviewing our programme of activities, in order to better meet the hobbies and interests of our residents. An update will be provided in our next newsletter, but in the short term, we can confirm that the new programme will include more community-based activities over Spring and Summer, as well as more varied activities within the home. If you would like to provide any suggestions or further feedback, please feel free to contact us.
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Review from Doreen B (Resident) assisted by family/friend published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well looked after.
The carers will always help you.
My home is very clean and well looked after.
I enjoy the activities and talking to my friends in the Orangery.
The manager and all the carers work very hard.
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Review from Peter R (Son of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very warm a welcoming home with a bright and airy feel. Residents had a choice of a wide range of activities which were regularly scheduled. All staff made every effort to communicate in a warm and caring manner to the residents. often under very difficult and trying circumstances.


All the rooms

were kept very clean and there were regular visits from hairdressers and chiropodists. Despite the unavoidable noise associated with caring for the residents, there is a general sense of calm - I would thoroughly recommend this establishment.
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Review from S C (Son of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent residential home.
My mother has had four years of care at Oriel House.
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Review from D O (Husband of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife entered this residential home just over two months ago. We have found the accommodation to be comfortable and homely and the staff very friendly and attentive to the needs of the resident and creating a family atmosphere.
The establishment seems to be well run and the management are approachable
and ready to assist with any problems.
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Review from J W (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been resident for 1 year in her own ensuite room that we added her personal touches for a "home from home" feel. She has a personal call alarm and sensor mat for added safety.
All the staff are very approachable, patient and helpful to any of our concerns and mums even though she can be demanding
at times due to her condition (mild dementia) and mobility issues. The present management has created a very nice, airy and welcoming environment in all areas - dining room, sitting room and gardens.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Oriel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Oriel Care Home is calculated as follows: ( (222 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oriel Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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