
I enjoy the activities and talking to my friends in the OrangeryDoreen B(Resident / Service User)

An excellent residential home. My mother has had four years of care at Oriel House.S C(Son of Resident/Service User)


I enjoy the activities and talking to my friends in the OrangeryDoreen B(Resident / Service User)

An excellent residential home. My mother has had four years of care at Oriel House.S C(Son of Resident/Service User)


Oriel Care Home is a care home in Oldswinford, Stourbridge that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.
As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.
They will receive constant care and attention,...
Care Provided by Oriel Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
dependant on needs - on assessment
The price(s) shown are provided by the care home. Contact Oriel Care Home for full pricing details and T&Cs.
Contact Oriel Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Oriel Healthcare Ltd
- Private Owned
Person in charge
- Kelly Hunt(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (33)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Protected mealtimes- Everyone welcome
Parking
- parking on site
Oriel Care Home Reviews (65)
Oriel Care Home has a Review Score of 9.9 (9.877) out of 10, based on 21 reviews in the last 2 years.
Over all time Oriel Care Home has 65 reviews.
Does the job it says. Cares for people and they do.
My mother needed to go into a care home in May 2019. I visited several homes in the Stourbridge area prior to this and felt Oriel Care Home provided/offered the best service for her needs. It is very homely with dedicated and lovely staff. Mum feels very comfortable with them.
My mom moved into Oriel at the start of lockdown which was a very difficult time. They settled her in and treated her like one of the family, which was a great relief. The staff are lovely, really friendly and helpful, most have been part of the team for a number of years, which speaks volumes. They also ensure that she stays fit and healthy, and any concerns are dealt with immediately. I cannot recommend them enough.
It's difficult at this moment in time to appraise Oriel Care Home as I have not been able to visit personally since early March. However, everyone there must be doing a wonderful job as the Covid-19 rates are almost zero. My aunt has dementia, as do other residents, so it must be very difficult for the staff to keep things as normal as possible. I would like to say a big thank you to all staff at Oriel. Waiting to visit when we can.
My mother has been very happy here. Sorry I can't rate the Activities because my mother prefers to stay in her room, though I believe there is plenty going on should you wish to participate. I have only ever heard good things about this home!
An excellent choice of care home. Mum has lived here for over 5 years. The home is relatively small, and so has a really cosy and homely feel to it. The staff are the key to it's success, and all are friendly and welcoming, and know me by my first name. The staff are very caring towards all residents regardless of their needs. Mum had two medical emergencies requiring hospitalisation just before the COVID lockdown, and these were dealt with very well. Since COVID the home has had an enviable success rate in avoiding infections amongst the residents, and they have dealt as well as possible with the difficulties which the enforced isolation has caused for residents and their families.
The vast majority of the staff are lovely, very helpful and really care about the residents and their welfare. Oriel is incredibly clean considering the nature of the business and it is the only care home I've ever visited that does not smell of urine. The food looks and smells nice and frequent activities are arranged if the residents wish to take part. My only criticism would be that my gran's underwear keeps disappearing despite her initials being on them and that after 6 months, a few of the staff still don't know how she takes her tea.
Overall, I am pleased that my mother selected Oriel House for her continued future care.
Extremely efficient and friendly home. Staff are always friendly but at the same time very attentive and put the residents first. Plenty of social activities are arranged. The home is full of 'bustle', lots of cheerful nurses around. Mum's health has improved a lot since she came. Extremely pleased with all the care that she receives.
The home responds to any needs my mother requires. After a fall they were happy to give extra attention every 20 minutes. 10 out of 10.
This home is excellent. The care is exceptional and I do not hesitate in writing this review.
The care and kindness extended to my brother during his stay at Oriel House was exceptional and the support given to his family was outstanding. I would not hesitate to recommend Oriel House Care Home.
My brother spent his last days at Oriel House. He received exemplary care and was treated with dignity and respect, but above all they made him feel special. That care extended to his family, always concerned for us too. My sincere thanks to you all.
The care my mother received was excellent. Al the staff couldn't do enough to help and were extremely friendly and went out of their way to be accommodating.
Well looked after. Medical attention is well organised. Special bed and chair provided. Happy, friendly atmosphere.
Thank you for your review. We are currently reviewing our programme of activities, in order to better meet the hobbies and interests of our residents. An update will be provided in our next newsletter, but in the short term, we can confirm that the new programme will include more community-based...
The carers will always help you.
My home is very clean and well looked after.
I enjoy the activities and talking to my friends in the Orangery.
The manager and all the carers work very hard.
A very warm a welcoming home with a bright and airy feel. Residents had a choice of a wide range of activities which were regularly scheduled. All staff made every effort to communicate in a warm and caring manner to the residents. often under very difficult and trying circumstances.
All the rooms were kept very clean and there were regular visits from hairdressers and chiropodists. Despite the unavoidable noise associated with caring for the residents, there is a general sense of calm - I would thoroughly recommend this establishment.
My mother has had four years of care at Oriel House.
The establishment seems to be well run and the management are approachable and ready to assist with any problems.
All the staff are very approachable, patient and helpful to any of our concerns and mums even though she can be demanding at times due to her condition (mild dementia) and mobility issues. The present management has created a very nice, airy and welcoming environment in all areas - dining room, sitting room and gardens.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Oriel Care Home.
There are no upcoming events for Oriel Care Home.
Awards / Recognitions (1)
- 27 Oct 2023Recipient: Oriel Care Home
Accreditations
There are no accreditations posted yet for Oriel Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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