Russell Court

I would like to express my sincerest thanks for the care of my brother. He was admitted to Russell Court in August 2024 with terminal cancer, and he spent the last six months of his life there. He was treated with respect, and his welfare was carefully assessed, and his care administered by considerate and competent care assistants and medical personnel who liaised with the Palliative team. It is a comfort and blessing to me that he was kept as comfortable as possible to the end, and he passed away peacefully in his sleep.

My husband is in this home, he is cared for amazingly meals look lovely and hygiene is great. All the staff are lovely, the residents play games to stay entertained, and have a TV in the room which my husband enjoys watching films and TV and listening to the radio.

My Father has received excellent care here. The staff are very caring and supportive and go the extra mile to make this difficult time a little easier.

Russell Court have taken excellent care of my husband. They have also been very supportive of me and my family.

There is a nice day room downstairs but it is under-utilised and patients are not encouraged to use it. The specialist podiatry team was only available for diabetic patients. This was a real shortcoming and resulted in Mum leaving with an infected foot ulcer.

All the staff are wonderful, caring and always smiling. My rehab is going well, physios are doing a great job for me. The food is excellent, they have accommodated my dietary needs as I have had bariatric surgery and can only eat pureed food and no dairy at all. It will be a sad day when I leave but a great day as next stop is back home. I cannot thank all here at Russell's Court for the care, help, and rehab I have received.

Can't fault the rehab my wife is receiving she has come a long way with the help of all the staff here the room she is in is clean and warm. The food is very good and she is checked on at regular intervals wouldn't want her anywhere else while she is undergoing rehab.

Other care homes I have visited.

All the staff were kind, attentive and helpful. They often went above and beyond what was asked of them. They were always cheerful. However, some of the night staff could be abrupt and over-vigorous in handling.

On a lighter, it was Dad's birthday in week 2 of his stay in the home, the team surprised him with such an effort to make his day special and ensured all family that visited were made welcome.

My father has been at Russell Court since February 2023. It's a wonderful nursing home with a personal touch. From a smooth initial transition to lots of fun and laughter during tough times. All the staff are brilliant and we recommend Russel Court and are sad to be leaving.

I was admitted post-hospital stay for further physio rehab following a fracture. The stay was generally good. The room was too small for use of rehab e.g. couldn't access the window with walking aids. The staff were generally brilliant, found one Healthcare Assistant quite rude.

I feel the professional care and respect shown to my husband is exceptional. All the staff are very pleasant and show real empathy towards him and always have time for any questions or queries I may have. It is a bright, cheery, clean place and has a lovely, pleasant feel to it. The support and reassurance given to me during such a stressful time has been amazing. It's so difficult when you have to make the decision of professional care for a loved one. Russell Court was definitely the right decision for us.

Seven weeks of loved one in here. Vile, negligible place. Residents sit in wheelchairs for 6+ hours at a time, zero movement. Not transferred to seats. Bedsore within 2 weeks. Buzzers left ringing for over 30 minutes. Nan showered once in 7 weeks. Fingernails caked in dirt. Food-splattered clothes hung back up. Told had to wait from 6.30 pm to 7.30 pm to have a wee as the staff was on handover. Poorly managed break-wise. Often no staff to be found. Drinks are provided in dirty tea-stained beakers. Residents either stay in a room on their own or sit in their wheelchairs at the dining table all day. The nice comfy lounge is never used as apparently the heating is broken. Residents in the dining area do not have carers present even during meals. There are some amazing staff. The lady who does the activities is a godsend for the residents. Two other members of staff in particular are great too. The nursing side had a lot of admin errors, serious ones - communication is lax. Overall I wouldn't even put a dog in here. Do not recommend.

I wouldn’t hesitate to recommend anyone from Russell Court.

Sadly he passed away but again how the staff handled this was with so much empathy and just simple kindness. I can't recommend this home enough. Thank you for making my grandad's last few days happy for him, I will be forever grateful.

After having been in hospital for some seven weeks, my mother was sent to Russell Court and immediately received the comfort care and attention she required. She had care and peace in her final days which was a relief to all her family. Our sincere thanks to everyone.

My mom's time at Russell Court was, without a doubt, a very pleasant time. We were very happy with the way she and us were treated.

I cannot fault the care that my husband had - it was excellent.

Thank you so very much.