Caldene Rest Home

27 Beeches Road, West Bromwich B70 6QE
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9.7 29 Reviews
  • Caldene Rest Home, West Bromwich
Caldene Rest Home in West Bromwich gives personal care to a maximum of 27 people.

Trained staff are kind and caring. Interactions between staff and residents at the home are positive.

Residents receive care in line with their best interests and processes were in place to ensure they were not restricted unlawfully.

Residents are happy with the meals offered and are supported to have the meals that they enjoy. Drinks are offered throughout the day to prevent the risk of dehydration.
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Care Provided by Caldene Rest Home

Type of Service

    Residential Home
  • For a maximum of 27 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sandeep Dhindsa (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (3)

Caldene Rest Home Reviews (29)

9.7

Caldene Rest Home has a Review Score of 9.7 (9.675) out of 10, based on 16 reviews in the last 2 years.
Over all time Caldene Rest Home has 29 reviews.

Overall Experience
  • 22
  • 7
  • 0
  • 0
  • 0
Date Published
  • 29
  • 5
  • 11
  • 16
  • 13
Reviewer Connection to Caldene Rest Home
  • 9
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Susan H (Wife of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very helpful to my husband and myself. If I had concerns about my husband's physical or mental health they always gave me the time to discuss things. My husband could be difficult at times due to his dementia but the manager and other staff had the knack of how to handle him and even make
him laugh. They are very professional and have even given me support since my husband's death. Caldene Rest Home is to be highly recommended!
Reply from Aneesh Thomas, Operations Manager at Caldene Rest Home

Thank you Susan for your kind words. Happy to hear that you were satisfied with our service.

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Review from Alison B (Daughter of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was very well looked after by all the staff which include kitchen, domestics, health care assistants and nursing staff.
Mum was not always the easiest of patients to care for but they all knew her wants and needs. Mum was happy and contented. Mum loved listening and dancing to the music and
singers. All the staff catered for all of her needs.
As family members, we were always made to feel welcome and at home. They always shared their concerns regarding Mum and during her final days and hours, she was looked after with reverence and dignity, for which we will be forever grateful.
Reply from Jeena Jerry, Manager at Caldene Rest Home

Thank you for your valuable time to review Caldene Rest Home, very much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; I will inform all the staff of Caldene, please continue to be part of our team Alison, we thank you.

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Review from P E (Nephew of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live some distance from my aunt and her only sister is in poor health, all the care falls fully on the staff at Caldene Rest Home. The staff are always available to talk to me and are prompt to advise on any issues arising. We appreciate their work at a very testing time.
Many thanks and best
regards.
Reply from Jeena Jerry, Manager at Caldene Rest Home

Thank you for your valuable time to review Caldene Rest Home. Your feedback is important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; we thank you.

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Review from Arthur M (Brother of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
During lockdown we have been unable to observe the interior of the home. However, the operations have seemed to be perfectly satisfactory. We have had no problems thus far. The following ratings are only for what we have been able to observe.
Reply from Jeena Jerry, Manager at Caldene Rest Home

Many thanks for your valuable time to review Caldene Rest Home, very much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents, we thank you.

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Review from D R (Brother of Resident) published on 3 March 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very satisfied with the care that my sister receives, staff are always very friendly and supportive and always keep me updated on things happening with my sister. I would like to say thanks to all the staff for how they have coped in such difficult times.
Reply from Jeena Jerry, Manager at Caldene Rest Home

Thank you for your valuable time to review Caldene Rest Home, very much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; I will inform all the staff of Caldene, we thank you.

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Review from Marlene H (Daughter of Resident) published on 2 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited the care home on a weekly basis for the past eighteen months, I have found the staff to be very friendly and supportive in carrying out their duties and responsibilities in regards to taking care of my mother in all aspects of her caring needs.
Reply from Jeena Scaria, Manager at Caldene Rest Home

Thank you for taking the time to review Caldene Rest Home, much appreciated. Your feedback is very important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; I will inform all the staff of Caldene, we thank you.

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Review from C G (Great-Niece of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caldene Rest Home has cared for my great-uncle for over a year now; he’s always clean, well-fed and safe. He can at times be challenging due to dementia, but the care staff are more than capable of coping.
The home provides a comfortable stay for him with excellent standards of food and hygiene.
I
would recommend this home.
Reply from Jeena Scaria, Manager at Caldene Rest Home

Thank you for taking the time to review Caldene Rest Home. Your feedback is important to us, as is the care and well-being of all of our residents. The team will be delighted by your kind words; we thank you.

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Review from Hannah D (Daughter of Resident) published on 12 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home and facilities. Staff are always approachable and helpful. Feel content that Dad is receiving the level of care required and in the best hands possible. Dad always looks clean and has clean clothes. Residents are encouraged where appropriate to partake in activities which enables
them to communicate and reminisce. Extremely satisfied with the management team and communication regarding Dad's care and health.
Reply from Jeena Scaria, Manager at Caldene Rest Home

Many thanks for taking the time to review our service and your positive feedback. We will continue with the same level of quality and person-centred care and try our best to keep everyone safe, happy and comfortable at Caldene Rest home.

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Review from N W (Son of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend highly enough the care my mother has received while being a resident at Caldene Rest Home.
Everyone of the staff have gone above and beyond my expectations.
Living in Australia and being an only child, my mom's safety, security and well being was my utmost concern living so far
away.
Visiting the UK every year and visiting Caldene daily showed me the level of care residents receive.
I leave the country knowing my mom is in good and caring hands.
Well done everyone. You do a great job.
Thank you.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Caldene Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.675 for Caldene Rest Home is calculated as follows: ( (133 Excellents x 5) + (54 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 191 Ratings = 4.675
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Caldene Rest Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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