Dingle Meadow Care Home, Oldbury, West Midlands
Dingle Meadow Care Home, Oldbury, West Midlands
Dingle Meadow Care Home, Oldbury, West Midlands

Dingle Meadow Care Home is located within a residential area of Oldbury in the West Midlands, a purpose built 43 bedded facility offering Dementia and Residential care.

At Dingle Meadow Care Home Residents have a choice of lounge areas including the quiet lounge, which is a perfect place to relax and unwind. The home has a range of comfortable and well-equipped bedrooms; some rooms are large enough for a small seating area.

Chefs at Dingle Meadow pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Manager and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sharon Gentle (Home Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Hindi

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Dingle Meadow Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Dingle Meadow Care Home has a Review Score of 9.5 (9.477)

The Review Score of 9.5 (maximum of 10) for Dingle Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Dingle Meadow Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.477 for Dingle Meadow Care Home is calculated as follows: ( (95 Excellents x 5) + (41 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 153 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Dingle Meadow Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 12 Reviews ÷ 9.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dingle Meadow Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Dingle Meadow Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    5
  • Granddaughter of Resident/Service User
    1

I wasn't disappointed.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad seems settled now and is cared for. Thew only issue is at the end of the month there seems to be a shortage of pads but I think this must be due to NHS restrictions. Sometimes he says the food doesn't taste so good but he thinks that may be due to his taste and not the standard of the food. I have no problem with the staff, they are always pleasant and willing to help me if I need anything.

How likely would you be to recommend Dingle Meadow Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very happy to be here. Care and attention very good. Homely and welcoming. Completely satisfied.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy at the home. You couldn't find a better home. I can't grumble at any time.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the carers are great. Looking after Mum really well.
No complaints.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad suffers from dementia.
Both my parents went into Dingle Meadow Care Home together in 2015. My mother died in 2016 and my dad is still there.
He has settled well and all the staff are very good to him. He always smiles at them and they always have a smile for him. He has been in hospital three times since Christmas with sepsis and pneumonia. He is 92 and a half years old and they do keep an eye on him. I can honestly say that all the staff are caring and helpful also in the kitchen.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I really like it here at Dingle Meadow Care Home and would recommend to anyone.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first impression was quite good but quickly came to realise that ultimate aim, as with most care homes, is to make as much money from self-funders to subsidise council-paid residents. The company didn't staff adequately; either with the quantity of staff and sometimes the quality. Experienced a couple of incidents with mistakes administering meds, which would not happen if a "real" wage was paid. Glossy brochure showing beautifully presented, quality meals wasn't the reality. Changing water jug in room daily seemed to present a problem too.

How likely would you be to recommend Dingle Meadow Care Home? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Management: Poor

Rooms: Satisfactory

HC-One, Careline Team at Dingle Meadow Care Home responded to this review on 09 Feb 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
In relation to the staffing levels at the home, HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We have been working closely with Sandwell Local Authority and as a result of this inter– organisational focus we have increased where necessary the number of care staff on duty.
We actively encourage our care staff to enhance their learning and extend their care skills.
Medication management and compliance remains a high priority focus within all our care homes.

You have highlighted concerns about the food on offer at the home, and we apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured. Making sure Residents have a choice of their favourite foods is really important to us and we record their individual preferences. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
The new manager at the care home has taken your comments on board and as a result, has increased the number of Dignity in Dining Experiences she undertakes in order to monitor the service, quality and overall mealtime experience for our Residents; any actions identified in this area will be addressed. We periodically carry out a Food for Thought survey for Residents and relatives to further improve our service from the feedback provided.

Regarding the issue raised in respect of the changing of the water jugs within Resident’s rooms, the manager monitors this closely as part of her daily walk around checks within our Quality System.

Once again, thank you for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

Lovely home - very caring staff. Nan settled in well! Keep up the the good work!

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It is very nice and very clean and the food is excellent!
Care staff is very good.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really happy with the care my mum is having in Dingle Meadow. She is happy in herself, she has made friends with residents and staff, everyone is so kind. Thank you all.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is so kind and caring to Mom and to the family when we visit.

How likely would you be to recommend Dingle Meadow Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for the past 3 years. I am perfectly satisfied with her care. She has dementia and I am happy she is being looked after to my satisfaction as she is unable to tell me herself. I am also relieved that she cannot leave the building without supervision, something she was always threatening to do when she lived at home.

How likely would you be to recommend Dingle Meadow Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dingle Meadow Care Home