Dingle Meadow Care Home

In fact, Mum's stay with Dingle Meadow could never be faulted by myself or my family we could visit anytime and never found anything to complain about just made so welcome. Dingle Meadow had been Mum's home for over five years without their care she would not have survived until almost 99 years, so I really hope other families will visit and chat with all members of staff including residents and realise what a very special place this is.

My father was a resident in a temporary enhanced assessment bed between November to December. He was on a dementia wing for this assessment but also had several medical ailments including lung cancer as a primary diagnosis I would like to highly commend the care he received during his relatively short stay with the team. I would have no hesitation in placing any other relative for care. The whole team demonstrated compassion, kindness and care as well as expert knowledge. It was with regret Dad could not see his days out with you. Thank you.

As usual, when visiting my mother-in-law I found her in good spirits and immaculately turned out. I can only say all of the staff are kind and professional, with dignity given to the residents. I always enjoy the experience of the visit.

Although our Dad only spent a month at Dingle Meadow he had the best care you could have wished for. To us it wasn't a care home it was a five-star hotel. He loved the first three weeks there, lived like a king, then was taken ill. I highly recommend this care home. The staff are amazing, always a smile on everyone's face and they can't do enough for you.

Warm, welcoming, friendly staff with a comfortable lounge and delicious buffet served during our visit, which was a very welcome surprise and made our visit more enjoyable as we could all share food together. We found the home clean and warm, and our relative excellently cared for. A massive reassurance as none of us lives close to the home. Nothing was too much trouble for any of the staff we met.

Throughout my mother's stay at the care home, I have found her care, from what I have seen, to be first-class. The staff are very poltie, even when very busy. I am always put through to my mother when I phone her. I have always been able to take my mother out for the day. I would have no hesitation in recommending this care home.

I cannot speak highly enough of the team and management. They have been friendly, helpful, informative and caring. My aunty has been extremely happy here. Thanks to the team.

I like living here. The staff are good.

Nan is very old, nearly 98, she’s clearly well looked after and comfortable - it seems they look after her very well.

Unfortunately due to the review rules, I cannot give reasons why it was so appalling but I hope I can warn others not to make the same mistake we did.

In February 2021 at the height of the pandemic, we made the difficult decision to move both Mum and Dad into care. We couldn’t view Dingle Meadow in person but we had a Zoom show round. Mum liked the look of it, Dad was reticent but accepted that they needed help. From the moment they arrived the staff bent over backwards to make them feel welcome, their kindness and patience with my dad, in particular, was amazing. The food is plentiful and they are clean and comfortable. Visits were through a window to start with but now as an essential carer, I am able to visit in their room. The staff are helpful and they keep me up to date on everything that is going on. Emails to the manager are answered quickly or I get a phone call response. The senior carers are brilliant in keeping me informed of my parents' needs/changes in medication/doctor appointments. Dad still isn’t happy at being in a home but even he now says ‘it’s good here, they really look after us’. Believe me, from him, that is praise indeed!

Exceptional performance by all during Covid in looking after our loved ones in such a selfless and compassionate way.

Food is good and plentiful. I feel well looked after. I feel contented to stay here.

Due to the present restrictions, it's difficult to comment due to not being able to enter the home and observe, so can only go on hearsay. All staff are polite and extremely helpful when I call, but I often find that requests are not logged or information is not always passed on to the relevant person, often because of staff being too busy. I suggested before lockdown that a log-book for non-urgent requests be implemented to improve communication but so far has not been actioned. Laundry is another issue. I hear frequently about lost clothing which is not acceptable and it appears to be badly organised. Residents should have timetabled laundry per room to help resolve this problem. I always hear about the activities provided and these are well enjoyed and looked forward to but there does not seem to be any designated daily exercise for residents. Overall, we are fairly happy with the standard of care and support of staff, especially during the past year.

I am here as a Temporary Resident while my house is being repaired and deep cleaned. I am at residence at Dingle Meadow. It is a friendly atmosphere.

Our mother went into Dingle Meadows in September 2020 after 16 months of me and my sisters trying to look after her following our father's death. It wasn't a good time for any of us but since going into the home she's settled and extremely happy doing lots of activities and eating well, made friends and is a totally different person. She's happy and safe. The staff are wonderful and nothing is too much trouble.

I have always loved living at this home. Everyone treats me with dignity and look after me as if they were my family.

Both my parents are residents and love being at Dingle Meadow. Staff are very caring and helpful, and nothing is too much trouble.

Relief! it is the word that comes to mind when were think of our mother and the luck we had when we chose Dingle Meadow. Our mum was placed here in urgency in Lockdown. Originally for respite but within two weeks, we made the decision for her to become a permanent resident. Although we have never been inside the home we have through regular contact have no concerns whatsoever regarding the care and attention our mum receives. Communication at this awful time is key and they have been excellent throughout. I can't comment on all the options due to lockdown but can't wait until we can go into the home ourselves. Highly recommend.

Staff are always helpful, very clean rooms and washing. Will always phone if there is a problem with my Dad.