Dingle Meadow Care Home

Goldencrest Drive, Oldbury B69 2DQ
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9.8 77 Reviews
  • Dingle Meadow Care Home, Oldbury
Dingle Meadow care home, situated in a peaceful residential area in Oldbury, in the heart of the Black Country, supports older people to lead their best lives with personalised residential and residential dementia care.

The two sitting rooms and two dining areas at Dingle Meadow care home provide a relaxed setting for eating and socialising. The hairdressing salon is always popular, while the pretty, enclosed garden, looked after by some residents, is a great spot to catch up with friends and family.

The catering team at Dingle Meadow understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends. For the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The dedicated and professional care team at Dingle Meadow likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Dingle Meadow, the team encourage residents to take an active role in the Oldbury community.

Each and every member of the professional care team is on hand to offer support to residents and their loved ones. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Dingle Meadow care home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1249
  • Self-Funded Residential Dementia Care: from £1249
  • RESPITE Self-Funded Residential Care: from £1249
  • RESPITE Self-Funded Residential Dementia Care: from £1249

These prices are only a guideline, please contact Dingle Meadow Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Samera Musa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)

Dingle Meadow Care Home Reviews (77)

9.8

Dingle Meadow Care Home has a Review Score of 9.8 (9.833) out of 10, based on 12 reviews in the last 2 years.
Over all time Dingle Meadow Care Home has 77 reviews.

Overall Experience
  • 59
  • 14
  • 2
  • 1
  • 1
Date Published
  • 77
  • 5
  • 9
  • 12
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Reviewer Connection to Dingle Meadow Care Home
  • 31
  • 18
  • 7
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 77, showing 21-40
Review from K H (Granddaughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Dingle Meadow for the last three years, unfortunately, the whole family live very far away - I’m in Aberdeen and other family members are abroad so coupled with Covid and logistics it’s been tough.
Each time I have managed to get to Birmingham the team have been nothing but kind
and helpful to provide a facility to at least see Nan. Of course, I’d rather be inside not just in the pod but that’s how it is right now.
Nan is very old, nearly 98, she’s clearly well looked after and comfortable - it seems they look after her very well.
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Review from L H (Granddaughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not recommend this care home. Our experience there was very disappointing and my Grandmother had two very miserable years there.
I would not want anyone else to be left with the memories we have of our Grandmother's final days and seeing how she was let down. If it hadn’t been for the restrictions
from Covid we would have moved her to another home.
Unfortunately due to the review rules, I cannot give reasons why it was so appalling but I hope I can warn others not to make the same mistake we did.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Dingle Meadow Care Home

Thank you for your review. At HC-One, we strive to deliver kind care every day to our Residents and their families. I am sorry that you feel the level of service you received during your Grandmother’s stay was not to the high standard you have the right to expect. I assure you that every feedback we receive is incredibly important to us, as this helps us to make improvements and I am therefore very grateful to you for letting me know about your concerns.

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Review from Diane L (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
In February 2021 at the height of the pandemic, we made the difficult decision to move both Mum and Dad into care. We couldn’t view Dingle Meadow in person but we had a Zoom show round. Mum liked the look of it, Dad was reticent but accepted that they needed help. From the moment they arrived the staff
bent over backwards to make them feel welcome, their kindness and patience with my dad, in particular, was amazing. The food is plentiful and they are clean and comfortable. Visits were through a window to start with but now as an essential carer, I am able to visit in their room. The staff are helpful and they keep me up to date on everything that is going on. Emails to the manager are answered quickly or I get a phone call response. The senior carers are brilliant in keeping me informed of my parents' needs/changes in medication/doctor appointments. Dad still isn’t happy at being in a home but even he now says ‘it’s good here, they really look after us’. Believe me, from him, that is praise indeed!
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Review from Elaine F (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for two years and during that time was very well cared for.
My father was happy there and I felt fortunate that he was being looked after in such a well organised and caring home.
Full credit to all who work at the home and the manager.
I was always kept informed of my
father's well-being and could phone anytime for updates.
Exceptional performance by all during Covid in looking after our loved ones in such a selfless and compassionate way.
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Review from M H (Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Dingle Meadow. I have been here nearly twelve months, I am happy living here.
Staff are very helpful.
Food is good and plentiful. I feel well looked after. I feel contented to stay here.
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Review from Debra K (Niece of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Due to the present restrictions, it's difficult to comment due to not being able to enter the home and observe, so can only go on hearsay. All staff are polite and extremely helpful when I call, but I often find that requests are not logged or information is not always passed on to the relevant person,
often because of staff being too busy. I suggested before lockdown that a log-book for non-urgent requests be implemented to improve communication but so far has not been actioned. Laundry is another issue. I hear frequently about lost clothing which is not acceptable and it appears to be badly organised. Residents should have timetabled laundry per room to help resolve this problem. I always hear about the activities provided and these are well enjoyed and looked forward to but there does not seem to be any designated daily exercise for residents. Overall, we are fairly happy with the standard of care and support of staff, especially during the past year.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Dingle Meadow Care Home

Thank you for your review, we appreciate all feedback received. Following our telephone conversation recently we were able to discuss your concerns regarding callbacks and appreciate your suggestion regarding a non-urgent request book. I confirmed that I would ask a member of staff to help sort out your Aunt’s wardrobe to see if anything is missing. As also discussed we are in the process of setting our TVs up with a smart lead to enable Residents to join in with exercise classes. Thank you for your kind comments regarding the care and support we provide, which I have shared with the team.

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Review from G J (Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am here as a Temporary Resident while my house is being repaired and deep cleaned. I am at residence at Dingle Meadow. It is a friendly atmosphere.
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Review from Gail S (Daughter of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother went into Dingle Meadows in September 2020 after 16 months of me and my sisters trying to look after her following our father's death. It wasn't a good time for any of us but since going into the home she's settled and extremely happy doing lots of activities and eating well, made friends
and is a totally different person. She's happy and safe. The staff are wonderful and nothing is too much trouble.
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Review from B P (Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always loved living at this home. Everyone treats me with dignity and look after me as if they were my family.
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Review from Lynne S (Daughter of Resident) published on 29 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents are residents and love being at Dingle Meadow. Staff are very caring and helpful, and nothing is too much trouble.
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Review from V R (Daughter of Resident) published on 28 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Relief! it is the word that comes to mind when were think of our mother and the luck we had when we chose Dingle Meadow. Our mum was placed here in urgency in Lockdown. Originally for respite but within two weeks, we made the decision for her to become a permanent resident. Although we have never been
inside the home we have through regular contact have no concerns whatsoever regarding the care and attention our mum receives. Communication at this awful time is key and they have been excellent throughout. I can't comment on all the options due to lockdown but can't wait until we can go into the home ourselves. Highly recommend.
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Review from Sheila P (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always helpful, very clean rooms and washing. Will always phone if there is a problem with my Dad.
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Review from D K (Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy the activities and the food. My room is always clean and the home is full of great caring staff.
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Review from K B (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has looked after Mom for the last two years. They always do their best to accommodate her needs. They respect her dignity and privacy. Through the virus, they have been amazing, keeping me in touch and taking excellent care of her. Couldn't wish for a better home and staff.
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Review from D T (Daughter of Resident) published on 18 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
May I take this opportunity to thank the incredible staff at Dingle Meadow for their kindness, care and support of my father and his family, especially during these difficult times. In particular, for the beautiful bouquet of flowers sent to my mother from staff on my parents 64th Wedding Anniversary
- 6/6/20. God Bless everyone connected with Dingle Meadow.
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Review from Jayne W (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, friendly, professional and helpful.
Excellent care and service, always great communication and contact.
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Review from Susan G (Daughter of Resident) published on 19 May 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom has been a resident at Dingle Meadow since December 2019. She is well cared for and all the staff is excellent. Dingle Meadow is spotlessly clean and fresh. This was the home of choice and we had to wait a short while until a room became available, but we knew that it was worth waiting for. Mom
couldn't be in better care. She is safe and secure.
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Review from Sandra M (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent social care and interaction with residents today. All residents socialising together, laughing, joking turn-taking. It was a pleasure to see.
Couldn't fault anything. Keep up the good work.
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Review from Diane P (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dingle Meadow is a lovely home, residents are well cared for, nothing is too much trouble. There is also a nice, welcoming atmosphere and the entertainment is very good.
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Review from J F (Resident) published on 13 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like living at Dingle Meadow Care Home. The staff are marvellous. Food is great. Entertainment is great.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Dingle Meadow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Dingle Meadow Care Home is calculated as follows: ( (125 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dingle Meadow Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Emma

Emma Cuttress

Job Title: Home Manager

“For me, kind care is person-centred, always treating people with the compassion and understanding that I would expect for myself.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Emma closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Dingle Meadow.


When asked what she enjoys most about her role, Emma remarked:


“There’s nothing more rewarding for me than seeing Residents smiling and enjoying life.”


Outside of work, Emma devotes her time to her two gorgeous ragdoll cats and raising money for animal charities.


If you would like to find out more information about Dingle Meadow, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 0121 552 9355
W hc-one.co.uk
E DingleMeadow.Manager@hc-one.co.uk

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